EXPERIENCE SUMMARY:

• Micro Focus ( Confidential Application Delivery Product Specialist with 20+ years of consulting and mentoring experience
• Performance/Load/Stress testing of numerous ERP platforms on multiple applications and architectures - J2EE, ASP .NET, JavaScript, Oracle, Siebel, PeopleSoft
• LoadRunner Pro/ LoadRunner Ent (5.02 - 2020) including SiteScope (for performance testing)

SKILLS:

Languages: C/C++, HTML, VBScript, Perl, Excellent troubleshooting, interpersonal, and presentation skills

EXPERIENCE HISTORY:

Confidential

Senior QA Analyst

Responsibilities:

• Senior Customer Support Engineer for Micro Focus ADM product line
• Conducted LoadRunner Enterprise scripting and testing engagement at Confidential Created scripts for testing web - based enterprise student/teacher test scoring application Created comprehensive test result reports and help troubleshoot application and environment performance issues
• Performed ALM/LoadRunner Enterprise installation at Confidential Installed all application tiers and preconfigured users and basic configuration Created step-by-step installation documentation
• Conducted and managed ALM/LoadRunner Enterprise upgrade at Confidential from version 10 to version 11.52 Assisted with upgrades of all SAP-extension-enabled projects
• Performed ALM/LoadRunner Enterprise installation at Wiley Publications Installed all application tiers and preconfigured users and basic configuration Mentored System Admin on server/application installation and maintenance procedures
• Performed ALM/ LoadRunner Enterprise installation at Confidential Conducted one-week ALM/LRE training/mentoring to QA group
• Performed ALM/ LoadRunner Enterprise installation at Confidential
• Performed extensive troubleshooting of installation in very high-security network environment Conducted one-week ALM/LRE training to QA group
• Conducted LoadRunner engagement for Confidential (NJ) project included LoadRunner / Diagnostics integration to troubleshoot application at the code/method level
• Conducted LoadRunner engagement for Confidential (NJ) project included LoadRunner / Diagnostics integration to troubleshoot application at the code/method level
• Performed ALM upgrade (from QC 10 to ALM 11.50) for Confidential project included QC project migrations, PC integration, and PPM integration
• Created web script for Confidential requiring extensive LoadRunner function argument manipulation to allow correlation to work properly
• Conducted 2-week mentoring sessions for Confidential on LoadRunner using the web protocol assisted with scripting efforts
• Worked with performance test team on long-term SAP implementation (both web and GUI) performance testing engagement
• Assisted with evaluation and scoping of ADP s current QA environment and processes assisted with recommendations and documentation
• Conducted training and mentoring for Confidential on LoadRunner protocols included: web, WinSock, and ODBC
• Mentored Confidential on ALM, QTP, and LoadRunner. Created various web, Oracle NCA, and WinSock scripts on customer applications
• Evaluated and assessed Performance Center test environment for Accenture. Created extensive assessment and best practices documentation
• Created QTP scripts to navigate customer applications through both Citrix and Remote Desktop interfaces for Vanguard Financial Services
• Performed installation and configuration Diagnostics 9.0 including configuration of .NET and Java probes in QA instance environment at SC Johnson Company
• Preformed upgrade of Performance Center from 8.5 to PC/AML 11 with full patch installation and full migration of all existing projects.
• Converted HTTP protocol scripts to Tru Client.
• Conducted performance tests for various clients and environments including Remedy and SQL Server
• Performed major QC upgrade from version 9.0 (patch-level 0) to QC Enterprise Edition 11 (mid-tier version).
• Process included upgrading version 9 to appropriate patch level to allow removal of test assets from the database, then migrated and upgraded to version 10, then to ALM 11 (mid-tier version)
• Performed SiteScope assessment and reconfiguration for Confidential
• Created heartbeat monitors to help eliminate alert floods and reconfigured alerts for better reporting

Confidential

Senior Consultant

Responsibilities:

• Helped implement full, custom BPT methodology for Confidential s Java/web and Java/Oracle forms - based applications.
• Assisted with training delivery and mentoring to Confidential employees.
• Helped create BPT testing assets. Instrumental in helping formulate custom automation and process methodology including BPT component status workflow
• Created, maintained, and delivered documentation pertaining to custom methodology.
• Mentored employees on custom BPT/QTP methodology for European software release and subsequent projects
• Created custom BPT framework and end-to-end process test bed template for European software release and future QC projects

Confidential

Senior QA Analyst

Responsibilities:

• Performance test lead for WDW s Confidential Vacation Club Members Services application (DVC Wishes).
• Created modularized performance scripts following Confidential s Composite application group performance testing methodologies
• Performance Center administrator backup.
• Responsible for user admin, project creation/admin, system availability, including backup role for scenario executions

Confidential

Senior QA Analyst

Responsibilities:

• QA Automation Lead for Confidential Contractor Services Quality Management department
• Senior QA lead responsible for the implementation and configuration of Confidential 's Application Delivery Suite (Quality Center, QuickTest Professional, and LoadRunner/SiteScope). Assisted with the definition of the automated software testing process for Confidential Contractor Services' PeopleSoft/Oracle Fusion implementation
• Created and maintained extensive QC workflow customizations, QTP function libraries, shared object repositories, script templates, and created LoadRunner performance scripts
• Responsible for training and mentoring of QA personnel on all application - delivery products and defined processes
• Documented Best Practices for all products as they pertain to the client's customizations and testing process methodologies
• Consulted internally for Confidential CS subsidiary company, Merillat (now Confidential Builder Cabinet Group) Created performance scripts for their Oracle implementation project as well as being instrumental in keeping the project s timeline on track by creating and executing several QTP and WinRunner scripts used to create data for these tests
• Created and maintained custom programmed automated QTP data validation scripts for EDI interface files (flat and XML). These scripts performed data validations via custom string search functions - these functions consisted of both fixed character and floating searches. Scripts were run from QC and custom results reports were created for reporting.

Confidential

QA Automation and Performance Testing Lead

Responsibilities:

• Senior consultant responsible for the implementation and configuration of Confidential 's Application Delivery Suite (Quality Center, QuickTest Professional, and LoadRunner/SiteScope). Assisted with the definition of the automated software testing process for Confidential Contractor Services' PeopleSoft/Oracle Fusion implementation.
• Created extensive QC workflow customizations, created QTP function library and script templates, created LoadRunner performance scripts, trained and mentored QA personnel on all application delivery products and newly - defined processes, and documented Best Practices for all products as they pertained to the client's customizations and process methodologies.
• Established Business Process Testing (BPT) framework, methodologies, and standards for Oracle implementation utilizing Turnkey Solutions template library.
• Created complete BPT test bed (keyword-driven scripts), and full Application Areas (external functions, and repositories complete with error handling) from scratch for Oracle J2EE Customer Quoting module.
• The Oracle MCS Quoting module was a completely custom web-based module, not covered by existing test templates

Confidential

Professional Services Consultant

Responsibilities:

• Responsible for delivering post-sales consulting and mentoring of Confidential ’s Application Delivery product line and methodologies.
• Instrumental in the installation and configuration of Quality Center (QC) for testing of large PeopleSoft/Oracle implementation for the Mexican government office, SAT.
• Tasks included configuring project entities and lists, worked with Deloitte personnel to design and implement and test custom defect workflows - including a custom integration between Quality Center and IT Governance via a database link between the QC database and the ITG database and created custom access/interface through the QC VBScript defect workflow. Migrated QC to new servers and upgraded QC instance.
• Installed and configured the Quality Center Application Delivery Dashboard. Installed and configured QuickTest Professional Concurrent License Server. Performed extensive load testing for PeopleSoft services as they became available utilizing LoadRunner. Mentored on all of these products’ usage and administration
• Participated in an FDA-required Validation/Qualification of TestDirector for Mylan Pharmaceuticals. Assisted in the design and implementation of requirements and defect workflows
• Performance/stress testing of .NET insurance claims web application and IBM Axapta client/server applications for wireless telephone insurance company, Asurion
• Performance testing of an online ASP test application for Citigroup
• Attended internal Confidential Performance Center sizing, installation, and configuration workshop for initial PC release to PSO staff
• Assisted with creating Citrix, COM/DCOM, and WinSock scripts for an Application Management engagement for Synovus financial organization
• Participated in a joint SAP/ Confidential engagement to help assess application scalability and fine-tune a J2EE SAP Portal implementation for International Paper

Confidential

Application Development Support Engineer

Responsibilities:

• Created WinRunner scripts for performance monitoring of production Siebel servers generating end - to-end transaction timings for tuning of hardware configuration, stored procedures, etc - Scripts were fully automated with full exception handling and reporting
• Performance testing of new in-house Siebel Returns package for both client/server and web platforms
• Performed large, 40,000 virtual user web load tests during Disaster recovery/Business Resumption initiatives
• Conducted on-site mentoring/training to all QA employees moving from manual techniques to automation
• Assisted with setup of TestDirector and WinRunner QuickTest and testing methodology for rollout of SAP conversion for Confidential Europe starting in Munich
• Acted as the liaison between Confidential and Confidential Interactive in regards to upgrades, licensing, and patches
• TestDirector administrator - Set up and administered IIS web server and SQL Server 2000 on a Windows 2000 Advanced Server machine dedicated exclusively for TestDirector. Created and administered various projects for the regression testing efforts
• Conducted performance testing of countless intranet and Internet web sites as well as creating scripts for many other protocols, such as ODBC and WinSock. Load and stress tests included testing password security updates, testing .NET applications, and outsourced systems in the U.S. and in Europe
• Worked in Munich to assist with the setup and implementation of TestDirector, QuickTest Professional for R/3 as well as test methodology for the SAP R/3 upgrade underway in Europe
• Created fully automated mainframe, DCS WinRunner script for Operations to monitor backlogs and notify appropriate personnel via Nextel pager at a given threshold
• Secondary duties include software and hardware configuration of lab machines as well as some server hardware and software support

Confidential

Senior Systems Engineer

Responsibilities:

• Performed extensive load/performance testing of many different web applications (usually several ongoing concurrently) utilizing LoadRunner 7.02. Compiled and interpreted results for clients to help assist in the fine - tuning of their applications, web servers, and databases
• Implemented the company s 1999 shelf ware purchase of TestSuite (TestDirector and WinRunner) into viable testing tools used by several large-scale, ongoing projects within the first month. Continued to expand the testing methodology throughout the facility for QTM to increase the quality of web applications under development
• TestDirector administrator. Set up and administered IIS web server and SQL Server 7.0 on a 2000 Advanced Server machine dedicated exclusively for TestDirector. Created and administered various projects for the regression testing efforts. Efficiently handled upgrades, backups, and unexpected issues such as major virus alerts
• Liaison between Ford Credit and Confidential Interactive in regard to upgrades, licensing, and patches
• Mentored/trained countless people in using both TestDirector and WinRunner and testing methodologies

Confidential

Senior Systems Engineer

Responsibilities:

• Worked directly with the national practice leader conducting high-level requirements analysis, drafting proposals, document evaluation, and statements-of-work for various client engagements
• Further responsibilities included providing on-the-job training to client personnel for automated testing software and testing methodology
• Performed extensive performance/stress testing for Ford Motor Company’s internet and intranet web development center, iTek
• Utilized LoadRunner 6.5 to record all transaction timings, to conduct the overall scenarios, and to collect all transaction data for the results analysis. Load testing environments included ASP, JSP, and web-based as well as client/server PeopleSoft, including some client/server PeopleSoft automated functional testing using WinRunner
• Developed various processes and procedures to expedite the performance testing cycle including creating an automated graph and report program (before the enhanced Analysis tool was released) using WinRunner, Excel, and the LoadRunner Analysis tool
• Conducted on-the-job training and mentoring concurrently with the load testing schedule
• Performed a load test of major advertising agency, DMB&B’s Java-based time entry system
• Developed GUI virtual user scripts driven by LoadRunner that would run multiple instances of the time entry application on each host machine using Confidential Interactive's WinRunner 6.0 as well as some LoadRunner WinSock virtual users
• Performed load/performance testing of client/server PeopleSoft application for the purpose of testing a new SAN (Storage Area Network) system. Performed testing using both direct connections to the database (Sybase virtual users) and through the PeopleSoft middleware (PS vusers, very similar to WinSock virtual users)Utilized LoadRunner 6.0 to conduct the overall scenarios, to record all transaction timings, and to collect all transaction data for the results analysis
• Conducted an Evaluation/Discovery of Citizen’s Communications’ current use of testing tools to help determine any training requirements needed and recommendations on test tool usage and configuration management
• Performed the Load/Stress testing and Results Analysis/Documentation of Accident Fund Insurance Company’s proprietary human resources and financials applications by creating LoadRunner’s WinSock virtual user scripts
• Utilized LoadRunner 6.0 to conduct the overall scenarios, to record all transaction timings, and to collect all transaction data for the results analysis
• Conducted an extensive data load of ADT Security Services’ employees into their new Oracle Financials package utilizing Confidential Interactive's GUI testing application, WinRunner 5.01
• Developed scripts to access employee information from external data files to input all information into the database through the Oracle application's front-end client thereby insuring referential integrity by forcing all triggers and stored procedures associated with the application's client