SUMMARY:

Dedicated and loyal IT professional looking for a position where I can apply my experience in all phases of the software development lifecycle, application management, agile and waterfall project management methodologies knowledge, and excellent organizational skills. Possess strong communication skills, including being a great team player, exceptional attention to detail and accuracy, and outstanding analytical and problem - solving skills.

TECHNICAL SKILLS:

Programming Languages: Python, Java

Database Tools: Oracle SQL Developer, MySQL, Microsoft Access

Web Related Languages: HTML, HTML5, CSS, ASP.NET, JavaScript

Development Tools: Microsoft Office, NetBeans IDE, Eclipse IDE, Microsoft Office suite, Automation Testing

Manual Testing: QA Testing Techniques, Test Measures, and Types of System Testing

Agile Methodologies: Scrum and Kanban

QA Levels of Testing and Requirements

QA Test Cases

ALM Cycles, Modules, Releases, and Testing Module

SDLC and STLC

Web Services

SQL

Hadoop

UFT

TOSCA

JIRA

BMC Remedy IT Service Management

Dynatrace reporting tool

Tableau reporting tool

Splunk reporting tool

Toad for Oracle/Toad for SQL

Microsoft SQL Server Management Studio

WinSCP file transfer tool

AutoSys job scheduling tool

BladeLogic deployment tool

Attunity RepliWeb deployment tool

SiteScope monitoring tool

Monitoring Information Process Suite (MIPS): MRD, UMID, MM

RISE application deliverables tool

Continuity Planning Tool (CPT) recovery planning tool (Business Impact Analysis (BIA), Business Recovery Plan (BRP/TRP))

BTConverge application dependency gap tool

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

QA Test Engineer

Environment: PVHNRT, GRID, SIT, UAT

Responsibilities:

• File Upload Baselines: individual data sets only, and all data sets simultaneously
• Automatic Model Run - Scalability Characterization
• Granular Overlays Custom Uploads: individual data sets only, and all data sets simultaneously
• Adhoc Model Run - Scalability Characterization
• Used Cloudera Manager, and Hadoop tools to gather application performance metrics and infrastructure resource metrics
• Recorded performance metrics in the excel spreadsheet, and created graphs
• Sent reports with all metrics, and created custom reports

QA Test Engineer

Confidential

Environment: SIT

Responsibilities:

• Created numerous test cases as test evidence for user stories
• Successfully executed test cases in SIT once the development was completed and code deployed
• Successfully identified and logged defects in JIRA when Acceptance Criteria were not met, and retested once they were fixed and deployed

QA Test Engineer

Confidential

Environment: DEV, SIT, UAT

Responsibilities:

• Prepared test cases as test evidence for user stories
• Executed test cases in SIT once the development was completed and code deployed
• Identified and logged defects when Acceptance Criteria were not met, and retested once they were fixed and deployed
• Tracked user stories and their defects for each Sprint in the excel spreadsheet, and ensured accurate statuses were recorded
• Performed manual and automated Smoke and Regression testing
• Automated test cases using cucumber
• Automated numerous test cases using TOSCA
• Manually did unit testing
• Analyzed business requirements
• Effectively communicated with business partners to ensure that business requirements are met
• Established a productive work rapport with the Development team to drive QA efforts
• Worked side by side with development team, and business partners to determine optimal test coverage and ensure high quality software is delivered to our users
• Provided daily status updates to all stakeholders
• Reviewed and validated changes in the application UI
• Assisted Scrum team in enabling testing of an application to ensure that business, technical, functional requirements are being met sprint over sprint.

Officer; Production Services Lead

Confidential

Environment: s: PROD

Responsibilities:

• Application support: URL validation, monitoring, updated MRD
• Executed queries in Toad for Oracle/Toad for SQL, and Microsoft SQL Server Management Studio
• Deployed application updates/fixes using BladeLogic and Attunity RepliWeb
• Put Jobs on hold/off hold in AutoSys
• Transferred files using WinSCP
• Sent reporting reports for several applications
• Worked on Incidents and JIRA requests
• Worked on user access issues
• Worked on employee identity issues
• Worked on SiteScope alerts
• Created MM window for down time of the applications
• Created Nexus requests for applications
• Performed patching activity, and post patching activity validation
• Worked on CRQs
• Documented a lot of processes that we performed in each portfolio of applications, and kept them up to date
• Gave KT sessions
• Application management

Confidential, Colleyville, TX

Customer Relations Administrator

Environment: s: PROD

Responsibilities:

• Technical support
• Assisted customers navigating through the site
• Screen shared with customers who had technical difficulties
• Resolved customer trouble tickets
• Expeditiously investigated and resolved chargeback disputes, logged resolution and provided supporting documents
• Trained employees
• Performed regular feature testing of the site to ensured proper functionality
• Answered all questions customers have regarding the service and the functionality of the site