SUMMARY

• 10 plus years of experience in IT Industry as a Software Tester to Writing System Test Plans, Test Cases, Test Scripts, Documentation for Manual Testing, Automation testing..
• Experience in testing Web - based (Portals), Mainframes, cloud and Client-Server applications in different environments
• Tested Data Conversion from Legacy system to Deferent System like Siebel, Sales Force, Workday Etc.
• Good Experience in HL7 and EDI Transactions and mainly focused on 835/837/276/277/ 278 Transactions.
• Extensively worked on Agile, waterfall methodologies.
• Good Experience SOA automation methodologies including ReST
• Experience in preparing Test Plan, Developing Test Cases, Executing Test Cases, Analyzing Test result and Reporting, Bug Tracking and Defect Reporting.
• Excellent exposure in Basic Acceptance, Functional, Regression, Integration, Ad-hoc, System, Performance and other testing methodologies.
• . Experience in working with management tools like Test Director/ Quality Center.
• Good experience with SOAP UI and Web services for End to End testing..
• Worked independently and as a team member to perform Functional, Database, using automation testing tools such as Win Runner, QTP good understanding industry automation standards.
• Experience leading a project including creating estimates and managing QA deliverables(Including New and CR)
• Responsible for and involved in a wide variety of technical engagements leading requirements gathering, application design and development.
• Performed manual testing Black-Box and passive participation to White Box Testing.
• Experience in developing Database Stored Procedures, Triggers and Packages in PL/SQL in Oracle and TSQL in SQL Server Experience in working with Functional tools like Win Runner and QTP.
• Have sound understanding of Siebel 7.x and Siebel8(Siebel EAI, Workflow, Product Configuration, Configuration, Assignment manager, Siebel Admin, Smart Script)
• Excellent exposure in Basic Acceptance, Functional, Regression, Integration, Ad-hoc, System Testing, Performance Testing.
• Extensively worked on Integration testing and tracked the XML files between Siebel and TIBCO
• Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies and undertake challenging tasks.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro, Win Runner, Silk Central Test Manager

Management Tools: Test Director, Quality Center, Clear Case

Front End Tools: Visual Basic, MS Front Page

Operating Systems: DOS, Windows NT/95/98/2000/XP, UNIX.

Programming Languages: C/C++, JAVA, .Net, Visual Basic, SQL

Databases: Oracle 8/8i/9i, DB2/400,Sybase, SQL Server 2000.

CRM Tool: Siebel 6/7.5.3/7.7/ 7.8.2 - Sales Force, eCommunicationsOthers Test Manager, SOA, IBM RequisitePro, SOAP UI.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

QA Lead

Responsibilities:

• Developed QA Test Plans which included objectives, test environment for covering functional, integration and end-end testing.
• Worked on different Siebel entities like Pricing, Products, Quotes, Orders, Assets, Accounts, Contacts and Opportunity
• Escalating the priority based issues to the Team Lead and participates in meetings with project managers.
• Validated pricing using the PSP (Product Selection and Pricing) engine Health care products.
• Assigned and tested the modules like Customer Service Management, Error handling, and Trouble Tickets functionality as per the client’s functional specifications.
• Performed Integration Testing while integrating Siebel, MQ Series (Middleware) and Legacy Systems, Quest, RBMS, IM Etc….
• Handled the XML files while sending the Siebel data to the external system like Quest and IM through Web Services for Claims Request and Response.
• Review the UAT - User Acceptance Test Cases and created enhancement tickets and per user request.
• Used Quality Center (ALM) for Defect Management and used Visual Source Safe for Configuration Management.
• Good testing experience in Run the automation scripts and debugging the issues.
• Hands on experience in Oracle RDBMS, SQL Server, and MS Access and backend testing using SQL queries.
• Writing High Level, Low Level test documents.
• Preparing Test Specifications, Writing Test Document and Maintaining test data And maintain Technical documentation for automation Scripts.
• Participating in detailed review process of the design and test case documents for manual and Automation.
• Interacted with end-users and help them with UAT, production validation, and failure analysis.
• Used UNIX commands while connecting to the database and used UNIX scripts for loading the test data.
• Maintaining and closing the Defects and forwarding them to the concerned persons.

Environment: Diamond, Quest, MOJO, ALM, QTP, ICD10, exchange, Oracle, XML SPY, IBM MQ Series, SQL Server, and Java applications (eRate, SGPT, Quest, IM etc…)

Confidential, Lexington, KY

Sr QA

Responsibilities:

• Analyzed Use Cases, Requirements, OLPS, Technical specs and Mock Ups based on all given docs prepared Test Cases, wrote Test scripts for various test scenarios using QC(ALM) and mapped these Test Cases to respective Requirements in TD
• Involved in smoke testing, Functionality testing, System Component testing, System Testing, Positive testing, Negative Testing, Regression Testing, and Performance testing.
• Prepared test data for various test scenarios using Siebel interface with Oracle as a backend database
• Tested complete process of Asset Management, Account Management, Asset Swaps, MPS Billing (Master Invoice, Bill To Invoice, Invoice, Taxware) and Call Center (Service Requests, Order Management, Cyber Source, CTI)
• Performed tests on Siebel’s Smart Scripts functionality witch include Auto Account Creation, Opportunity creation, Agreement Line Items Creation
• Tested Asset Uploads (Err & Success), Meter Reads Uploads to test Siebel and web Methods Integration.
• Address verification testing for USA, Canada, Mexico and few European country’s to test Trillium Integration with Siebel.
• Tested Email Templates for Order confirmations, Order status updates and Activity Status updates etc….
• Managed testing staff (12 onsite and up 50 offshore resources for various test efforts)
• Tested Taxes for USA, Canada to test Taxware Integration with Siebel
• Performed Credit Card verification testing to test Cyber Source Integration with Siebel
• Tested various Reports created using OBIEE for Siebel application need
• Maintained repository of scripts for US, Canada and Mexico
• Involved in preparing Status Reports on periodic bases includes Weekly status reports, Go/No-Go Reports on every stage of testing
• Logged defects in QC(ALM) during test cycles and Regressed them after fixes
• Participated in walkthroughs and technical reviews to report testing status and worked closely with developer in reproducing of issues and updated the Status to the Scrum Master.

Environment: QC(ALM), Siebel 8.1, Oracle, Microsoft Office tools, SQL, HTTP, Vi Editor,XML, UNIX, OBIEE

Confidential, Los Angeles, CA

Lead QA

Responsibilities:

• Worked closely with the Business team in gathering and understanding the Business requirements.
• Developed QA Test Plan which included objectives, testing strategies, test environment for covering functional, integration and end-end testing.
• Used Quality Center for Defect Management and used Visual Source Safe for Configuration Management..
• Create and execute test plans, test cases including regression test suits to support quarterly, monthly and semi-monthly releases.
• Hands on experience with SOAP UI and Web services for rapidly create and execute automated functional, regression scenarios.
• Designed and developed automated test scripts with code to ensure system integrity and functionality using QTP.
• Experience testing with different browsers and operating systems for E2E testing.
• Monitor and debug the Realtor.COM to Siebel Workflows at the time of Integration testing. Conducted three cycles of Regression Testing to make sure all high risk defects have been fixed and there are no new errors in the application with the defect.
• Review process of the design and test case documents with UAT users
• Organize test plan/test case review meetings and get test plan sign-off from QA, Development and Business Analyst groups Analyze multiple input systems to create and modify test input data Created and executed SQL scripts to create and modify test data .
• Closely interacted with the developers in fixing the bugs.
• Participate in product review, functional review and design review meetings and provide feedback.

Environment: Siebel 7.8/ 7.5, Siebel Sales. Oracle 9i, SQL, Toad, Quality Center9.2/9.5/10, QTP9.2/9.5/10,VB,XML IBM, SOAP UI, Web services, MQSeries

Confidential, Seattle, WA

Sr. QA

Responsibilities:

• Analyzed Use Cases, Requirements, OLPS, Technical specs and Mock Ups based on all given docs prepared Test Cases, wrote Test scripts for various test scenarios using Quality Center and mapped these Test Cases to respective Requirements in QC
• Worked on different Siebel entities like Contacts, Members, Quotes and Products.
• Testing different types of Registers Confidential cards from the Confidential .com, Pinpoint and CCC tool
• Escalating the priority based issues to the Team Lead and participates in meetings with project managers.
• Assigned and tested the modules like Customer Service Management, Account Management, Order Management and Trouble Tickets functionality as per the client’s functional specifications.
• Performed Integration Testing while integrating Siebel, MQ Series(Middleware), Putty and Confidential .com and Pinpoint.
• Create and load data Through SOAP UL to the external system like .com and Pinpoint.
• Performed Integration Testing while integrating Siebel, EDT .COM, POS and Pinpoint.
• Experience testing with different browsers and operating systems for .com, POS and Siebel for E2E Confidential Rewards testing.
• Review the UAT - User Acceptance Test Cases for MSR Rewards (POS and Siebel Integration, POS and .Com Integration) jnUsed Toad to connect to Database layer to perform the data validation.
• Good testing experience in Run the automation scripts and debugging the issues.
• Hands on experience in Oracle RDBMS, SQL Server, and MS Access and backend testing using SQL queries and Toad.
• Writing High Level, Low Level test documents for POS and Siebel integration, POS and .Com Integration.
• Preparing Test Specifications, Writing Test Document and Maintaining test data.
• Participating in detailed review process of the design and test case documents.
• Maintaining and carrying out test execution plans on variety of platforms.
• Involved in testing the End to End scenarios to check the functionality is working as per the requirements.
• Monitor and debug the .COM to Siebel Workflows at the time of Integration testing. Conducted three cycles of Regression Testing to make sure all high risk defects have been fixed and there are no new errors in the application with the defect.
• Monitor and debug the Siebel Workflows at the time of Integration testing.
• Maintaining and closing the Defects and forwarding them to the concerned persons.
• Conducted end-to-end testing and the tests using Mercury set of tools

Environment: Siebel 8.2, Siebel Loyalty, Oracle 11, SQL, Quality Center 9.5,QTP9.5XML SPY, Micros( POS), Symphony( POS), IBM MQSeries, Putty, SOAP UI, UNIX.

Confidential, Jacksonville, FL

Sr QA

Responsibilities:

• Developed QA Test Plans which included objectives, test environment for covering functional, integration and end-end testing.
• Worked on different Siebel entities like Pricing, Products, Quotes, Orders, Campaigns, Assets, Accounts, Contacts and Opportunity
• Testing different types of Quotes(Small Group Quotes and large group Quotes, Service Renewals, Life, Vision, HIP and Dental plan quotes)
• Escalating the priority based issues to the Team Lead and participates in meetings with project managers.
• Assigned and tested the modules like Customer Service Management, Account Management, Order Management and Trouble Tickets functionality as per the client’s functional specifications.
• Performed Integration Testing while integrating Siebel, MQSeries (Middleware) and Geneva Systems.
• Handled the XML files while sending the Siebel data to the external system like eRate and MQSeries.
• Review the UAT - User Acceptance Test Cases.
• Created and executed automated test Scripts using QTP for System, Integration and Regression testing Analyzed the requirements and prepared use case models.
• Designed and developed automated test scripts to ensure system integrity and functionality using QTP.
• Used Quality Center for Defect Management and used Visual Source Safe for Configuration Management. in Used Toad to connect to Database layer to perform the data validation.
• Good testing experience in enrolment and Benefits validation for various group like small group and large group etc…
• Hands on experience in Oracle RDBMS, SQL Server, and MS Access and backend testing using SQL queries.
• Writing High Level, Low Level test documents.
• Preparing Test Specifications, Writing Test Document and Maintaining test data.
• Participating in detailed review process of the design and test case documents.
• Maintaining and carrying out test execution plans on variety of platforms.
• Interacted with end-users and help them with UAT, production validation, and failure analysis.
• Used Unix commands while connecting to the database and used UNIX scripts for loading the test data.
• Maintaining and closing the Defects and forwarding them to the concerned persons.

Environment: Siebel 7.8/ 7.5, Siebel Oracle 9i, SQL, Toad, Clear Case, Quality Center9.2/9.5/10, QTP 9.2/9.5/10, Test Manager, IBM RequisitePro XML SPY, IBM MQ Series and Java applications

Confidential, Dunwoody, GA

Sr QA Analyst

Responsibilities:

• Involved in testing various applications like Eligibility Enrollment and Member Client Services application.
• Tested the interface between claims and Eligibility Enrollment applications & interface between claims application and Member Client Services application
• Analyzed Business requirements, Functional Specification Documents and created Requirement hierarchy in Test Director.
• Executed test scripts of EPIC-based applications running on UMO (KPHC) and tapestry (KPHC).
• Involved in validate EDI Health Care Claim Status Request.
• Involved in validate EDI Health Care Claim Status Notification.
• Involved in Validation of HIPAA for 837 and 835 claims used for professional, Institutional billings by Writing Test cases, Test Steps.
• Worked on protocols & utilities like FTP, TCP/IP for data transfer
• Involved in integration testing with DST Systems power MHS and power MHC
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation .Wrote SQL Queries to conduct database validations and database integrity testing.
• Involved in Validation of Self funded National Full Accumulator file XML format in Common Repository and NCRS.
• Assisted developers to identify the performance issues on the development stage by conducting performance test. Created test data for testing specific billing functionalities.
• Conducted end-to-end testing and the tests using Mercury set of tools

Environment: MQSeries,Hyperspace,EMTU,InterfaceBroker,EpicBridges,EPICproductsuite,Tapestry(KPHC) UMO(KPHC),EpicPyxis,HIPPA,HL-7,,JCL,TSO,MSProject,MS-Excel,QTP,SOAPUI,UNIX, Common Membership(CM),Sybase, Clear Case, Quality Center, XML Spy

Confidential, Jacksonville, Florida

Sr QA Analyst

Responsibilities:

• Involved in testing various applications like Eligibility Enrollment and Member Client Services application.
• Tested the interface between claims and Eligibility Enrollment applications & interface between claims application and Member Client Services application.
• Analyzed Business requirements, Functional Specification Documents and created Requirement hierarchy in Test Director.
• Tested Data Conversion from Legacy system to EPIC (Hyper Space)
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.
• Created the Test Strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing in Software Development Life Cycle (SDLC) for Payee and Provider Integration.
• Prepared and analyzed use case diagrams and created test cases that provides a detailed list of conditions under which the system will be tested using Quality Center.
• Developed and implemented EDI applications to process Health Care transactions as per the HIPAA implementation.
• Involved in validate EDI Health Care 835 and 837.
• Experience in testing Resolute Hospital Billing (Inpatient and outpatient).
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.
• Involved in preparing the Test Scenarios for Health Care Claim Payment/Advice
• Involved in integration testing with DST Systems power MHS and power MHC
• Created and Generated profile reports to the Trading Partners using Champs Subsystem.
• Worked with the Trading Partners on the new Coordination Of Benefits contracts.
• Developed automated test scripts using Win Runner for Functionality and Regression Testing.
• Developed and executed SQL queries on database to perform Back-End Testing.
• Used Quality Center as defect-tracking tool, for raising issues and interacting with developers and users about the errors in the application.
• Conducted and attended the meetings with the users and team members to discuss and resolve various issues during the testing process.
• Performed load testing with LoadRunner and identified the bottlenecks.
• Wrote UNIX shell scripts and SQL Queries to conduct database validations and database integrity testing.
• Involved in database testing by writing and executing SQL queries to ensure that data entered has been uploaded correctly into the database.
• Participated in weekly status meetings, and conducted walkthroughs for team members, and documented the proceedings.
• Prepared and updated the QA Project Plan, QA Test Status Reports and Test Assessment Report accordingly for the project release.

Environment: EPIC product suite, HL7, Hyper Space, Quality Center, Unix, QTP, LoadRunner, Diamond,Oracle,Toad,HTML,SQL,MS,SQL,Server,ADT/Prelude,Resolute,AS400,Mainframe, COBAL, JSP, Windows NT, MS Access, MS Excel, MS Word, MS Outlook

Confidential, New York, NY

QA Analyst

Responsibilities:

• Involved in gathering business requirement, studying the application and collecting the information from developers and writing the test plans.
• Involved in User Acceptance testing.
• Prepared the Test cases based on the Functional specifications.
• Involved in Data Setup for System testing.
• Used QTP for Regression testing.
• Used Quality Center for writing Test cases and defect tracking.
• Used Quality Center for writing Test cases and defect tracking.
• Querying data from different database tables as per the requirement and executing the source queries from workflows.
• Extensively used SQL queries to perform database testing to check the Data Integrity
• Closely interacted with the developers in fixing the bugs.
• Involved in weekly walkthrough and inspection meetings, to verify the status of the testing effort and the project as a whole.

Environment: ASP. Net, ADO.Net, C#. Net, SQL Server, XML/XSLT, Java Script, HTML, IIS Web Server, UML, VSS and Windows 2000, AJAX, QTP 8.2, Quality Center, QTP.

Confidential, Texas

QA Tester

Responsibilities:

• Reviewed Business Requirements Documents and the Technical Specification.
• Involved in writing test plans, which detailed the testing scope, strategy, hi-level test requirements, and necessary resources.
• Used the Objects Spy to identify the objects on the application. Participating in all testing related activities such as technical walkthroughs and lifecycle reviews.
• Wrote test cases and test scripts for the functionality testing.
• Did Unit Testing for all the Modules in Application.
• Used QTP for Regression Testing.
• Created the Shared Repository and recorded all the objects in the application.
• Mapped the Values of the parameterization directly to the Modules
• Performed Functionality testing and regression testing using QuickTestPro.
• Maintained the Defects using Defect Tracking System in Test Director.
• Used Checkpoints, Parameterization and Regular Expression using QTP 8.2.
• Used select case functions in the QTP to handle different sets of data types.
• Experience in executing SQL queries to validate the data in the back end.
• Experience in Joins, Inserts, updates, delete statements using SQL.

Environment: VB Script, ASP, QTP 8.2, Test Director 8.0, Load runner, /XSLT, Java