SUMMARY

• Software QA E2E Test Manager/ Lead over 14+ years of Experience in software test planning, definition and execution seeking similar opportunity.
• 15 Years of IT Experience in software development and testing of Client Server and Web based applications. I have performed in various roles as team member, Testing lead and module leader.
• Have developed client server applications using ORACLE, Visual Basic and Web applications using JDBC, Applets, JSP, HTML and clear understanding of object oriented concepts, client server and three - tier architecture with good knowledge on relational databases.
• Skilled in planning and implementing new processes, procedures and tools for quality assurance testing, defect tracking, status reporting and problem resolution within Agile, Waterfall.
• Have gone through entire life cycle of software development, designing, development, testing and implementation of projects in both SDLC and Agile.
• Strong team collaboration & communication skills. Adept at balancing business stakeholder and IT management expectations while consistently moving projects forward.
• Over all 15 years of wide experience in Development and Quality Assurance as E2E Test Manager /QA Lead on Client/Server, Web based, payments systems, Retail and Mobile applications contributing to the complete implementation of Test Life Cycle.
• 5 years of Onsite experience working in Canada and 6 months in US.
• Have gone through entire life cycle of software development, designing, development, testing and implementation of projects.
• Experience Includes implementation of best practices of Project Management methods to Quality Assurance & Control activities.
• Responsible for team development and performance reviews for team of 60 - 100 QA Analysts.
• Well Versed with Test planning, Test Artifacts creation, Report Generation and Status Presentations.
• Test Management includes Functional, DB Testing & Performance Testing.
• Strong experience in accurate Estimation and Resource allocation and utilizations.
• Excellent interpersonal skills and communication skills with ability to drive meetings/con-calls to interact with all stake holders.
• Developed Test Strategy, Effort Estimation and test planning to test execution, defect tracking, managing Application and preparing Traceability Metrics, utilizing HP ALM and ensure that QA exit criteria are met before providing QA sign-off.
• Coordination of multiple concurrent projects through all the phases of SDLC, STLC, and Agile Process and manages conflicts by communicating Strategies to Prioritize and re-prioritize QA Team workflow with the aid of QA Managers to meet deadlines.
• Experience in designing industry standard Phase-gate criteria templates, status report templates and Project documents.
• Excellent knowledge on identifying the Automation Areas and provide details to Automation team.
• Extensive involvement in Defect Triage, milestone meeting and preparing RCAs.
• Analyzing Metrics at every milestone - Defect prioritization, classification and tracking.
• Strong eye for meeting project goals, adhering to timelines and delivering high levels of customer satisfaction.
• Experience on production L3 Support for handling trouble tickets and Severity 1 Incidents.
• Having experience in designing Transition documents, due diligence, Product Handbook, Knowledge Vs metrics and QA artifacts.
• Well versed with various domains like Banking, Mobile technology, Retail Services and Medical services..
• Received “Awesome Award” at S&P in recognition of outstanding contribution to the Project.
• Consistently marked Customer Satisfaction Index (CSI) of 90-95/100 for last 5 years for exhibiting leadership in delivery and team performance.
• Always part of CORE management team & participated in meetings/discussions pertaining to analyze and impart company’s major initiatives to the Middle and lower layer team members.

TECHNICAL SKILLS

Platform: Windows, iOS, Android

METHODOLOGY AND TECHNIQUES: Waterfall, Agile, Scrum

Tools: Knowledge on Load runner, Performance testing, Quick Test Professional, and hands on HP ALM (HP Quality Center), MS Office, MS Project, MS Visio, Voice Response (IVR), Visual source safe (VSS), Sharepoint.

Technical Documentation: Test Strategy, Test Plan, Test Specifications, Defect Reports, Effort Estimation, Test Data and Environment plans, Risk and issue Logs, Root Cause Analysis, QA Dashboards, and User Productivity Kits.

Leader Ship: Test Management and Coordination, Test Process Reports, Test Metrics, Mentoring and team management, Project Management. Client Interaction and Client Relations, Leading Remote Teams.

Types of Testing: Functional, Non-Functional, Security Testing, Database Testing

Environment & Browsers: Windows, Mac, Web, Mobile, Tablets, IE, Mozilla, Google Chrome, Safari.

PROFESSIONAL EXPERIENCE

Test Lead (Contractor)

Confidential, New York City, NY, USA.

Responsibilities:

• Client meeting, status reporting, Co-ordination and management activities.
• Assigning task to all the team members and providing required assistance on their task assignment.
• Quality improvement processes like conducting reviews of testing before delivered to UAT to ensure quality of the deliverables and facilitating Trainings to ensure everyone has the required skill set.
• Defect tracking and prevention by performing causal analysis to log defects and resolutions.
• Process improvement activities by providing inputs both at technology front and deliverables.
• Following up on the testing status and inform the project team on daily basis in the testing calls and also ensure that we are completing the testing within the timelines of the project.
• Preparing MOM (Minutes of Meeting) for the project meetings held.
• Attending all the project calls and providing the inputs on improvement and provide mitigation approach for any of the Risks/ issues related to testing.
• Conducting daily status calls starting form start of the project till end.
• Arrange/ conduct bridge calls for the issues that are encountered during various phases of testing and make sure the issues get resolved.
• Providing testing documents like Test Strategy, Test approach, test plan, Test Report etc for the project team.
• Providing walk through for the document that we provide to the project teams.
• Getting the sign off for SIT once the testing is completed and make sure the calls are moved to UAT.
• Earned a reputation as a talented QA Lead and Manager. Developed excellent Test Plans and strategies, providing accurate estimates & allocating skilled & apt resources for each call, completing the projects on time and to specifications.
• Worked closely with Clients and development teams based off site to ensure stability of the functionalities and Test environment challenges.
• Played role of Test lead for major application for the program and independently lead the complete test efforts including estimates.
• Detected Defects, Communicated to the developers and tracked the Defects using Quality Center.

Test Manager/ E2E Test mange

Confidential

Responsibilities:

• Collecting the high level requirements and analysis of requirements
• Preparation of analysis and design documents
• Client meeting, status reporting, Co-ordination and management activities with other AMEX groups.
• Providing training to Test Analysts on their task assignment
• Quality improvement processes like conducting requirement and design walkthroughs and reviews to ensure quality of the deliverables.
• Defect tracking and prevention by performing causal analysis to log defects and resolutions.
• Process improvement activities by providing inputs both at technology front and deliverables.
• Following up on the testing status and inform the project team on daily basis in the testing calls and also ensure that we are completing the testing within the timelines of the project.
• Collecting Test Data Characteristics to be used while SIT/ UAT testing from all the teams.
• Interacting with Production support team for testing IMRs (Incident Management Report)
• Coordinating activities between teams to test E2E flow.
• Preparing MOM (Minutes of Meeting) for the project meetings held.
• Attending all the project calls and providing the inputs on improvement and provide mitigation approach for any of the Risks/ issues related to testing.
• Conducting the Data set up calls and Connectivity calls for the interface teams.
• Conducting daily status calls starting form Assembly to UAT for the Parent projects assigned.
• Arrange/ conduct bridge calls for the issues that are encountered during various phases of testing and make sure the issues get resolved.
• Schedule the RRA calls for the project and make sure that the requirements are uploaded to Quality Center with the Risk scores.
• Providing testing documents like Test Strategy, Test approach, test plan, Test Report etc for the project team.
• Providing walk through for the document that we provide to the project teams.
• Getting the sign off for SIT and UAT once the testing is completed.
• Earned a reputation as a talented QA Lead and Manager. Developed excellent Test Plans and strategies, providing accurate estimates & allocating skilled & apt resources, completing all projects on time and to specifications.
• Worked closely with Client Support, Client Development, Business Analyst, Technology Development, Product Management, Marketing, Research teams based off site to ensure stability of the functionalities and managing defects.
• Attended Status and SCRUM calls daily, weekly Review meetings with project team to understand the new changes, Implementations and schedules and provided inputs from test execution perspective.

Confidential

Team Lead

Responsibilities:

• The Project uses a rule Engine called Right Point to maintain the complex business rules that are changeable at run time. The project offers all the functionalities of all the modules to web service.
• Creating Data Characteristics to be used while SIT/ UAT testing for SSP, CFS, CRC, RC, CSO and SAC applications.
• Process Improvement: Providing inputs for improving application performance and process management, both at the technology front and quality of deliverables front.
• Worked as offshore lead, managing the team, assigning work to the team members and getting the task completed.
• Interacting with Production support team for testing IMRs (Incident Management Report)
• Client meeting, status reporting, Co-ordination and management activities with other AMEX groups like GRMS, Triumph, Legacy, EMI, USMR and CAS.
• Providing training to Test Analysts on their task assignment.
• Testing and Documentation of each System Incident Report (SIR) which was raised during testing of a specific demand of SDP Application.
• Coordinating activities of WSTTO team.
• Preparing MOM (Minutes of Meeting) for the project meetings held.
• Attending all the project calls that I am assigned as Test manager.
• Conducting the Data set up calls and Connectivity calls for the Parent projects assigned.
• Conducting daily status calls starting form Assembly to UAT for the Parent projects assigned.
• Need to make sure that all the teams participate in the status calls.
• Arrange/ conduct bridge calls for the issues that are encountered during various phases of testing and make sure the issues get resolved. Also ensure all the teams get on the bridge call to have the issue resolved.
• Attending the RBT calls for the project.
• Attending all the test data set up calls for the projects.
• Providing testing documents like Test Strategy, Test approach, test plan, Test Report etc for the project team.
• Providing walk through for the document that we provide to the project teams.
• Following up on the testing status and inform the project team on daily basis in the testing calls and also ensure that we are completing the testing with in the timelines of the project.
• Providing the sign off on SIT and UAT once the testing is completed at our end.
• Coordinating and conducting the bridge calls for the issue identified during testing to get them resolved.
• Maintaining the clarity DC without any Variance.
• Played role of Test lead for major application for the program and independently lead the complete test efforts including estimates.
• Detected Defects, Communicated to the developers and tracked the Defects using Quality Center.

Confidential

Test Analyst

Responsibilities:

• High Level Test Plans were written by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results.
• Developed detailed Testing Methodologies, Test Matrices, Test cases.
• Worked closely with developers to co-ordinate with application testing in a pre-QA environment to ensure cleaner builds were escalated to formal QA environment.
• Analyzed various requirements documents and Use Cases to prepare detailed Test plans.
• Attended the closures with Business Analysts, Development and Test teams to discuss the Requirements, Test Strategy and Test Plan.
• Performed testing and certification of application in QA environment before code is moved to UAT and provided support to the Business users during UAT phase
• Attended the defect review calls/meetings to follow up with Dev teams on defects status and provide status
• Preparation of IVR script
• Preparation of UAT IVR script
• Preparation of UAT ICM script
• Executing the test cases.
• Verifying functionality, performance

Test Engineer

Confidential

Responsibilities:

• Responsible for Ensuring that FLA’s meet targets set by the business.
• Fill in for the App Managers in case of his/ her absence.
• Align with the Application Manager to Ensure, Improve and Sustain Team’s Performance.
• Daily Reports to the Senior Management Team (SMT).
• Weekly Meeting with the SMT to discuss the Week’s Performance.
• Prepare and Analyze Daily Reports.
• Executing the test cases
• Verifying functionality, performance

QA Analyst

Confidential

Responsibilities:

• Verifying functionality, data content & performance
• Usability/Playability
• Reporting bugs in the Bug Tracker
• Platform compatibility
• Having a Weekly Meeting with the project team.
• Prepare and Analyze Daily Reports.
• Executing the test cases
• Verifying functionality, performance

QA Analyst

Confidential

Responsibilities:

• Preparing Test Plans and Test Cases
• Black Box Testing
• Reporting bugs in the Bug Tracker
• Load and Performance Testing using Load Runner
• Cosmetic Testing for look and feel of web pages.
• Generating reports