SUMMARY

• Over 7 years of experience in the field of IT with focus on Quality Assurance and Testing of Web - Based, Distributed, and Client/Server aApplications in Insurance and Finance domains.
• Strong knowledge on all phases of Software Development Life Cycle (SDLC), Quality Assurance Methodologies. Proficient in test life cycle from test designing to defect tracking.
• Specialized in testing of Banking, Retail, Health Care, Finance and various other Business Applications.
• Expertise in manual testing, experience in automation testing.
• Experienced in designing and developing test plans, test cases, test scenarios, test data based on functional/business, use case and system design documents.
• Documented required documents of Quality Assurance and Testing based on standards of software development and QA.
• Expertise in testing Web services (SOAP Services), validating XML
• Experience in different phases of software testing i.e. Integration, Functional, System, GUI, UAT, E2E and Black Box testing.
• Effectively managed and utilized (hands-on) Win Runner, Load Runner, Quick Test Pro, Rational Robot,Microsoft ProjectPlan, Out Look scheduling and MS Office Tools.
• Expertise on using different bug tracking tools Quality Center, Clear Quest, Bugzilla,Jira
• Proficient in Window based and web based (Client Server) applications
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to Project Lead/Manager, and issue escalations.
• Good experience in database testing. Verified the data transactions within the application and from external applications/systems.
• Expertise in defect reporting and tracking. Interacted with development team, business users/analyst to resolve the defects/issues.
• Good interpersonal and communication skills and ability to work in a team or independently. Able to manage changing responsibilities, prioritize and deliver work on schedule.

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, Mac OSX.

Databases: Access, Oracle, Microsoft SQL Server 2005

Browsers: Internet Explorer 7.0/8.0/9.0, Mozilla Firefox and Safari

Server Application: Microsoft Exchange Server

Bug Tracking and Management Tools: HP Quality Centre, Test Director, Bugzilla and Jira

Automation Tools: QTP (Quick Test Professional)

Networking: TCP/IP, Windows server 2003, Telnet, FTP, SSL, LAN and WAN

PROFESSIONAL EXPERIENCE

Confidential, FL

Sr. QA Analyst

Responsibilities:

• Analyzed the business requirements, use cases, and translated them into test plans, and test cases.
• Created the test plan document that defines the test environment, entrance and exit criteria. Planned resources required for a specific release .
• Designed and developed system test cases for different test scenarios covering all aspects of project functionality and prepared Traceability Matrix.
• Regularly participated in business, use case, and review meetings of different application activities in a business flow.
• Involved in leading the test management activities, initiated technical discussions with developers, organized script review meetings, defect review meetings and followed up with development to get the defects resolved.
• Responsible in providing all the technical details related to a defect to the development to get a quick turnaround of defect.
• Performed gap analysis, created functional test cases, test conditions, test data and performed integration, system, regression, positive, negative, E2E, and UAT testing.
• Conducted interface testing of application with multiple external systems.
• Tested various functionalities like Membership & Eligibility, Customer Registration and Payment, Provider Search and Benefits Packages.
• Used QualityCenter extensively for drafting test cases, manually executing test cases and logging defects.
• Responsible for securing the environment for all the required testing phases.
• Involved in backend database testing, executed SQL queries to check if data stored in IST and exported to external application tables is according to the specifications.
• Reported and tracked all defects using QualityCenter. Escalated testing issues, interacted with business users/analysts, developers, external teams to resolve the defects/issues.
• Design and implement the best practices and ensure that new code uses our framework and coding practices
• Enhanced automation tests with reusable actions, User defined functions and Generic functions by using VB Script
• Enhanced automation tests with reusable actions, User defined functions and Generic functions by using VB Script
• Worked with HP Support team to resolve issues with QTP Siebel Add-in
• Worked on upgrading automation scripts from Siebel 7.5.3 to Siebel 8.1.3.

Environment: QTP, VB, Java, Siebel 7.5.3 to Siebel 8.1.3., SCRUM, Quality Center, XML, HMTL

Confidential, NY

Sr. QA Analyst

Responsibilities:

• Coordinated with developers and prepared and implemented test plan.
• Evaluated all requirements of business, systems and developed test plans according to needs in Quality Center 9.2.
• Created and maintained Requirements and trace to test scenarios for complete coverage matrix in Quality center.
• Identified and documented all the defects to ensure application software functionality for present as well as future builds using Quality Center.
• Created and executed detailed test cases with step by step procedure and expected results and maintained the test logs, test reports, test issues, defect tracking using Quality Center.
• Responsible for testing all new and existing ETL data warehouse components
• Provide technical suggestions and guidance to QA management for improving QA software testing methodology for data warehouse testing
• Performed functional and validity testing of the web services for middleware.
• Conducted backend testing by executing SQL Scripts and statements using Toad.
• Involved in preparation of Requirement Traceability Metrics (RTM), Software Metrics, Defect Report, Weekly Status Reports and SQA Report.
• Developed Test Cases and Test Scripts for System Integration and Product Testing.
• Distributed the QA status report to the project management and business owners.
• Prepared the new releases summary documentation for test results.
• Helped support UAT efforts and production validation after implementation.
• Extensively used Clear Quest as defect tracking tool.

Environment: SOA, SOAP, Clear Quest, PEGA, HTML, JAVA, Quality Center 9.2

Confidential, Washington

Sr. QA Analyst

Responsibilities:

• My responsibility involved preparing System, Integration and regression test plans and their execution, database and network qualification rule validation.
• Carried out testing for post deployment releases
• Performed manual test execution with Quality center
• Reported and trackeddefects using Clear Quest
• Reviewed Requirement/Functional/Design/Detailed Design specs
• Involved in completion ofTest Plansand divided test plan into modules.
• Involved inManualTesting of the entire project.
• PerformedFunctionaland Regression testing.
• Functional test review for vendor patch and release management, integrationandEnd-to-Endtesting of customer implementation andRegression Testing.
• Worked with customers and super users in performinguser acceptance testing.

Environment: WindowsXP, Rational Clear Quest, Quality Center

Confidential, MO

Software Quality Assurance Tester

Responsibilities:

• Worked as a QA Tester with POS System. Involved in testing the functionalities related to sales tracking, POS scanning, Store ISP regular, ordering forecast, adjustments, custom retail price and promotions in POS. Involved in Integration, Regression, Functional and End to End testing on Store and Merchandising application interfacing with POS. Wrote Test Cases in excel sheet imported them and executed Test Cases and logged defect in Test Director.
• Used Toad to query the oracle database.
• Assured customer satisfaction with proper documentation and reports. Created appropriate test plan, test cases and test scenario for the testing.
• Confidential Panera bread I have tested POS application (point of sale), UI includes when merchandise is scanned, the description and retail of the merchandise should display on the screen, type of customer payment, or a UPC barcode can be typed in on UI and calculation of price and sales tax display on UI.
• Store was another application I had tested with critical focal points on different modules like Product Assortment, Ordering, Inventory Management, POS and Back office.

Environment: VB, Windows 95, Windows 2000, Client/Server