SUMMARY

• Over 7 years of experience in the field of IT with focus on Quality Assurance and Testing of Web - Based, Distributed, and Client/Server applications in Insurance and Finance domains.
• Strong knowledge on all phases of Software Development Life Cycle (SDLC), Quality Assurance Methodologies. Proficient in test life cycle from test designing to defect tracking.
• Specialized in testing of Retail, Health Care, Mobile and various other Business Applications.
• Expertise in Manual testing, experience in Automation testing.
• Experienced in designing and developing test plans, test cases, test scenarios, test data based on functional/business, use case and system design documents.
• Documented required documents of Quality Assurance and Testing based on standards of software development and QA.
• Expertise in testing Web services (SOAP UI Services), validating XML,SOA(Service Oriented Architecture), Team Foundation Server.
• Experience in different phases of software testing i.e. Integration, Functional, System, GUI, UAT, E2E and Black Box testing.
• Effectively managed and utilized (hands-on) Win Runner, Load Runner, Quick Test Pro, Rational Robot,Microsoft ProjectPlan, Out Look scheduling and MS Office Tools.
• Expertise on using different bug tracking tools Quality Center, Clear Quest, Bugzilla, Jira
• Proficient in Window based and web based (Client Server) applications
• Extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to Project Lead/Manager, and issue escalations.
• Good experience in database testing. Verified the data transactions within the application and from external applications/systems.
• Expertise in defect reporting and tracking. Interacted with development team, business users/analyst to resolve the defects/issues.
• Good interpersonal and communication skills and ability to work in a team or independently. Able to manage changing responsibilities, prioritize and deliver work on schedule.
• Good Knowledge in testing Web services (SOAP UI Services), validating XML, SOA(Service Oriented Architecture).

TECHNICAL SKILLS

Operating Systems: Windows, UNIX, Mac OSX.

Databases: Access, Oracle, Microsoft SQL Server 2005

Browsers: Internet Explorer 7.0/8.0/9.0, Mozilla Firefox and Safari

Bug Tracking and Management Tools: HP Quality Centre, Test Director, Bugzilla and Jira

Automation Tools: QTP (Quick Test Professional), Jmeter, Load Runner

Networking: TCP/IP, Windows server 2003, Telnet, FTP, SSL, LAN and WAN

PROFESSIONAL EXPERIENCE

Confidential, FL

SOFTWARE QUALITY ASSURANCE TESTER

RESPONSIBILITIES:

• Analyzed the business requirements, use cases, and translated them into test plans, and test cases.
• Created the test plan document that defines the test environment, entrance and exit criteria. Planned resources required for a specific release .
• Designed and developed system test cases for different test scenarios covering all aspects of project functionality and prepared Traceability Matrix.
• Regularly participated in business, use case, and review meetings of different application activities in a business flow.
• Involved in leading the test management activities, initiated technical discussions with developers, organized script review meetings, defect review meetings and followed up with development to get the defects resolved.
• Responsible in providing all the technical details related to a defect to the development to get a quick turnaround of defect.
• Performed gap analysis, created functional test cases, test conditions, test data and performed integration, system, regression, positive, negative, E2E, and UAT testing.
• Conducted interface testing of application with multiple external systems.
• Tested various functionalities like Membership & Eligibility, Customer Registration and Payment, Provider Search and Benefits Packages.
• Used Quality Center extensively for drafting test cases, Manually executing test cases and logging defects.
• Responsible for securing the environment for all the required testing phases.
• Involved in backend database testing, executed SQL queries to check if data stored in IST and exported to external application tables is according to the specifications.
• Reported and tracked all defects using QualityCenter. Escalated testing issues, interacted with business users/analysts, developers, external teams to resolve the defects/issues.
• Design and implement the best practices and ensure that new code uses our framework and coding practices
• Enhanced automation tests with reusable actions, User defined functions and Generic functions by using VB Script
• Enhanced automation tests with reusable actions, User defined functions and Generic functions by using VB Script
• Worked with HP Support team to resolve issues with QTP Siebel Add-in
• Worked on upgrading automation scripts from Siebel 7.5.3 to Siebel 8.1.3.

ENVIRONMENT: Siebel, Windows 7, Client/Server technologies, HP ALM, IE, Chrome and Firefox browsers.

Confidential, NY

SOFTWARE QUALITY ASSURANCE TESTER

RESPONSIBILITIES:

• Coordinated with developers and prepared and implemented test plan.
• Evaluated all requirements of business, systems and developed test plans according to needs in Quality Center 9.2.
• Created and maintained Requirements and trace to test scenarios for complete coverage matrix in Quality center.
• Identified and documented all the defects to ensure application software functionality for present as well as future builds using Quality Center.
• Created and executed detailed test cases with step by step procedure and expected results and maintained the test logs, test reports, test issues, defect tracking using Quality Center.
• Responsible for testing all new and existing ETL data warehouse components
• Provide technical suggestions and guidance to QA management for improving QA software testing methodology for data warehouse testing
• Performed functional and validity testing of the web services for middleware.
• Conducted backend testing by executing SQL Scripts and statements using Toad.
• Involved in preparation of Requirement Traceability Metrics (RTM), Software Metrics, Defect Report, Weekly Status Reports and SQA Report.
• Developed Test Cases and Test Scripts for System Integration and Product Testing.
• Run JMeter performance test and execute test plan against Coversant, Isode and Oracle UCS Server and Prepare the Report results.
• Tune test parameters and re-run in the Jmeter.
• Distributed the QA status report to the project management and business owners.
• Prepared the new releases summary documentation for test results.
• Helped support UAT efforts and production validation after implementation.
• Extensively used Clear Quest as defect tracking tool.

Environment: Windows 7, HP Quality Center,, Jmeter, TOAD

Confidential, WASHINGTON

SOFTWARE QUALITY ASSURANCE TESTER

RESPONSIBILITIES:

• My responsibility involved preparing System, Integration and regression test plans and their execution, database and network qualification rule validation.
• Carried out testing for post deployment releases
• Performed manual test execution with Quality center
• Reported and trackeddefects using Clear Quest
• Reviewed Requirement/Functional/Design/Detailed Design specs
• Involved in completion ofTest Plansand divided test plan into modules.
• Involved inManualTesting of the entire project.
• PerformedFunctionaland Regression testing.
• Functional test review for vendor patch and release management, integrationandEnd-to-Endtesting of customer implementation and Regression Testing.
• Worked with customers and super users in performingUser acceptance testing.

ENVIRONMENT: WindowsXP, Rational Clear Quest, Quality Center,LS-OMS- Order Management System that manages alluverseorders for AT&T

Confidential, MO

SOFTWARE QUALITY ASSURANCE TESTER

RESPONSIBILITIES:

• Worked as a QA Tester with POS System. Involved in testing the functionalities related to sales tracking, POS scanning, Store ISP regular, ordering forecast, adjustments, custom retail price and promotions in POS.
• Involved in Integration, Regression, Functional and End to End testing on Store and Merchandising application interfacing with POS.
• Wrote Test Cases in excel sheet imported them and executed Test Cases and logged defect in Test Director.
• Used Toad to query the oracle database.
• Assured customer satisfaction with proper documentation and reports.
• Created appropriate test plan, test cases and test scenario for the testing.
• At Panera bread I have tested POS application (point of sale), UI includes when merchandise is scanned, the description and retail of the merchandise should display on the screen, type of customer payment, or a UPC barcode can be typed in on UI and calculation of price and sales tax display on UI.
• Store was another application I had tested with critical focal points on different modules like Product Assortment, Ordering, Inventory Management, POS and Back office.

ENVIRONMENT: Windows XP, POS, Mercury Test Director, TOAD