SUMMARY

• 9+ years of Software QA work including working multiple projects(web based and client server) at a time through the entire SDLC.
• Strong experience in analyzing and testing Financial, Insurance, Retail and Telecom applications.
• Acquired experience with the full life cycle of Software Development (Planning, Analysis, Design, Development, Testing, Integration, and Support).
• Involved in Agile Testing Methodologies.
• Expertise in Testing Methodologies, Test Plans and Test Case creation & execution for client server applications and system upgrades
• Experienced in Functional, Regression and Backend Testing.
• Interacted closely with Business and development teams to identify, isolate, and fix software defects
• Participated in Business Requirements and Functional Requirement Documents reviews
• Analyzing complex system requirements and define discreet test scenarios to provide full functional coverage
• Communicate test status to project teams and management which includes blocking issues, risks, and changes that may affect the project deliverables and project schedules
• Prepare time estimates, communicate resource requirements and provide timely progress reports to the project manager.
• Experience using QuickTest Pro, Clear Quest and Test Management tool Quality Center, JIRA, MTM
• Perform Defect Tracking using Quality Center including repair status, maintain and review defect backlog and drive prioritization efforts.
• Perform Backend Testing using DB2, SQL Server Management Studio, XML testing and Mainframe testing.
• Perform Mobile testing on iPhone and iPad
• Have learned effective Leadership and people skills by working on various projects and interacting with the development team at the project site
• Ability to multi - task and work in a deadline-oriented environment and also in prioritizing and managing individual and group tasks and deadlines
• Ability to work independently and within a team environment
• Excellent verbal, written and interpersonal skills.

TECHNICAL SKILLS

Testing Tools: JIRA v6.1.5,HP Quality Center 10.0, QuickTest Pro 9.0,, Clear Quest 2003.06.15

Operating System: Windows 95 / NT/2000, Mainframe, UNIX

Languages: C, C++, Java, .Net, SAS

Application Server: BEA Web logic, Sun application server, IBM web sphere

Data Bases: DB2, SQL Server 2008, Oracle9i, Teradata v2r6, TOAD.

Web Languages: HTML, DHTML, XHTML, XML, CSS

GUI / Front-end: Visual Basic.NET, Java

Documentation: MS-WORD, MS-EXCEL

PROFESSIONAL EXPERIENCE

Confidential, Addison, TX

QA Analyst

Responsibilities:

• Responsible for coordinating the testing and certification of user stories, features, and defects.
• Executed and/or monitored manual testing processes and report testing results to the product team, Product Owner, and other stakeholders. This also included working with the UAT testing team to prepare the environment with specific data for their testing.
• Wrote and executed manual test cases along with understanding the business and the functionality of its websites.
• Worked with the product owner and other stakeholders to establish the set of User Acceptance Tests that will be used to determine the success of the story in question.
• Collected and reported testing results to the product team and stakeholders on a regular basis.
• Validated the data during data migration testing using SQL queries on the pre-production environments
• Monitored defects so that they progress a timely manner and adhere to the defect tracking process/standards
• Reviewed system defects and ensured they are adequately retested when fixed.
• Updated test scripts to cover changed system behavior and defective behavior.
• Contributed in post-implementation and production support as required.
• Developed and maintained test plans for software quality assurance.
• Execute test plans in coordination with development schedules.
• Worked with Offshore team on a daily basis.

Environment: Microsoft SQL Server 2014, Microsoft Test Manager 2015, Microsoft Visual Studio Team Foundation Server Version 14.0.24712.0

Confidential, Dallas, TX

QA Lead

Responsibilities:

• Worked on a variety of projects which include customer facing site for Bill Payments for active customers and customers in collections, Call Center Application for CSR's catering to customers’ needs, validated statement and letters sent to customers etc. while accommodating enhancements and modifications based on Clients needs and Business model.
• Experience working on multiple applications in different phases of the QA SDLC cycle while end to end testing of critical functionalities
• Update the QA Manager on status of all projects with the QA team in Weekly Meetings.
• Continuously work with Project Managers on a day to day basis and provide testing updates at Status Meetings.
• Involved in Agile testing on multiple customer facing web based projects
• Experience on mobile testing on apple products like iPhones and iPads.
• Responsible for all Quality Assurance functions include planning, strategy, testing and execution.
• Play an Active role in Requirements Review Meetings and identifying gaps early in the game
• Involved in Approval of Requirements, Project Change Requests and Design Documents
• Proactively work with developers in setting up the test environment and test data
• Effectively work with the team to be creative while tackling complex testing scenarios and difficulty in acquiring test data.
• Create Test Matrix and engage BSA's and Developers in Three Amigo meetings.
• Ensure traceability of test cases to all requirements while taking design documents into consideration.
• Perform positive, negative, functional, integration, regression testing based on all code changes that impacts a single application or multiple applications.
• Documentation of defects and collaboration with BSA's and developers to identify / troubleshoot defects, and re-test defects
• Perform end to end testing across multiple applications and perform backend testing on the Mainframes DB2 tables by validating the appropriate tables have been updated.
• Ensure QA validation is performed within the timeframe for SIT testing and handing of a stable application for UAT to resume their testing.
• Run billing cycles as and when required to test the financial scenarios including postings, non-monetary and monetary Scenarios.
• Ensure browser compatibility of external sites on IE, Firefox, Chrome and Safari.
• Involved in Production Validation once the projects installs as part of First Events Validation.
• Provide guidance and mentoring to new resources on the SIT team.
• Work with third party vendors like Google, FIS. FISERV etc involved in the project to seamlessly test end to end scenarios, obtaining test links and test usernames/passwords and work out issues identified during the testing phase.

Environment: Microsoft SQL Server 2005/2008,Mainframe, DB2, JIRA v6.1.5,Power Builder, Web Services, Java, XML, Microsoft Access/Excel/PowerPoint

Confidential, Columbus, OH

QA Lead

Responsibilities:

• Analyzed requirements during the Requirements Analysis Phase.
• Involved in preparation of Test Strategy and Test Plan.
• Lead reviews and walk-through of test plans and test cases with cross-functional teams
• Conduct multiple rounds of Scenario workshops with the different teams
• Participated in release planning, providing high-level and detailed estimates for testing activities
• Identify and develop Test Scenarios and Test Cases using project requirements (Business Requirements, FSPEC’s, TSPEC’s and process flows)
• Training end users on the messaging system
• Assist with test data identification
• Assist with test execution including documenting test results
• Log, update, and re-test defects as needed
• Help to manage the execution of assigned scenarios from start to finish, including the hand-off between teams/systems.
• Provide updates to LTS test lead on all test preparation and test execution deliverables
• Sign off on test scenarios and test execution results
• Conduct daily QA meetings and Defects meeting during FIT cycles.

Environment: Quality Center 10, Coherence, SOAP UI, Web services, Web logic, Unix, Tomcat, Fat wire, Teradata v2r6

Confidential, Columbus, OH

QA Lead

Responsibilities:

• Analyzed requirements during the Requirements Analysis Phase.
• Involved in preparation of Test Strategy and Test Plan.
• Lead reviews and walk-through of test plans and test cases with cross-functional teams
• Participated in release planning, providing high-level and detailed estimates for testing activities
• In charge of setting up QA milestones and worked on their timely deliverable.
• Involved in Review’s and evaluation of QA deliverables - scenarios, plans, test cases, traceability, and test data
• Exported Requirements and Test Cases to Quality Center using the ‘Export to Quality Center’ feature in Excel.
• Actively involved with testing the SAS Predictive Modelling Scoring Engines (Renewals) and Java Predictive Modelling Engines (New Business) for New Business as each new line of business was introduced using QUEST to satisfy Scoring needs.
• Coordinated with the Enterprise Production Control team to ensure the various jobs within the engine run smoothly.
• Manual Verification of the Score, Deciles and Centiles for a policy calculated by the scoring engines using the ‘Model Documentation’ documents as a reference.
• Validated changes in the Calibration State Grouping’s based on feedback from Actuaries.
• Peformed Regression testing as and when required on the Underwriter Workstation.
• Performed Functional, Regression and complex integration testing requirements.
• Developed and oversaw different stages in the QA lifecycle including tracking and reporting including defect management and ensure accurate reporting of defects from capture to resolution.
• Report testing progress and status to management and project teams
• Identify issues that might interfere with testing progress and actively work to resolve them, escalating when necessary to the Project manager and team.
• Worked with development teams and business analysts to assess risk and make decisions when necessary to complete testing on schedule
• Scheduled Defect meetings and discussed testing results, test case coverage, required resources, defects discovered and their status with the team.
• Ensure Testing activities are documented and maintained.
• Coordinate with the Business for UAT testing to ensure timely completion of overall testing.

Environment: Quality Center 10, XML, Mainframe, SQL Server 2008, SAS, Asp.net, Vb.net, JavaScript, UNIX IBM AIX5.2.

Confidential

QA Lead/QA Analyst

Responsibilities:

• Reviewed BRD’s and Technical Specs
• Lead in preparing time and resource estimates
• Served as a lead for more than a dozen testers supervising day to day work, assigning tasks, and monitoring progress across locations.
• Analyzed documents and did gap analysis
• Continuous interactions with Developers, BA’s and BSA throughout the project.
• Worked with SME’s on projects to get a better understanding of the project where there was lack of documentation
• Prepared information like test scenarios and test data in excel sheets to work off for QA in situations where no requirements were present.
• Prepared Test plans and Test scripts
• Underwent training on Existing mainframe Screens with regards to data entry.
• Involved in mainframe backend testing
• Carried out SQL verification
• Mentored and provided Knowledge Transfer & Training to new QA resources on process and application
• Assist with interviewing candidates for full-time and contracting positions
• Provide management with performance feedback for QA staff members

Environment: Quality Center 8.6, XML, Mainframe, SQL Server, ASP.net, Vb.net, JavaScript

Confidential, Atlanta, GA

QA/UAT Analyst

Responsibilities:

• Reviewed HLD, BRD, Configuration matrix and Configuration Request forms.
• Attended Business review meetings, weekly status meetings and UAT status meetings.
• Involved in creation of test strategy document for every release.
• Written test plans for Customer Interactive Manager.
• Involved in the Preparation of Test Scenarios and Test Cases as per functional, business requirements
• Assisted UAT Lead in developing test strategy and plans
• Liaison between end-users and technical staff to define test scenarios and data
• Executed UAT test plans/scripts.
• Resolved UAT test issues by working with end-users and technical staff
• Participated in defect and issue resolution during QA and UAT testing cycles
• Supported Business Analysts in identifying and gathering business requirements
• Interacted with developers and Business analysts
• Using Quality Center for storing test plans, test cases and test procedures
• Used Clearquest for defect tracking.

Environment: Quality Center, Clearquest, Java, Toad, Teradata v2r5, SQL Server, Oracle, Web logic, Windows NT/2000.