SUMMARY:

• Over 7 Plus years of experience as a quality assurance analyst across the Insurance,retail, banking, investment and finance domains.
• Experience in working with analysts, developers and business users for projects during the various project implementations.
• Extensively conducted Manual and Automation Testing of both Mobile and Web - Based applications with expertise in Selenium IDE and HP Quick Test Professional on Windows XP, 7 and UNIX and multiple browsers including Firefox, Internet Explorer, Chrome, and Safari.
• Experienced in testing mobile applications, mobile web applications, data validation and web applications.
• Expertise in diverse domain technologies like Set top box, Banking, Insurance,E-services.
• Extensive understanding of the various SDLC methodologies like Waterfall, Agile (RUP, Scrum, RAD)
• Expertise in Testing near Video on Demand (NVOD), access control, SmartCards, Navigator, Set Top Box API calls, and performance.
• Proficient in multiple frameworks such as Keyword-Driven, Data Driven.
• Experience in Agile (Scrum, RUP) and Waterfall SDLC.
• Extensive work experience in testing POS systems and applications including, IBM 4690 POS, back office store applications and inventory management.
• Skilled in reviewing various projects related documents like BRD, FRD, Use Case documents.
• Experience in documentation and scripting including the Test plan, Test Scenarios, test cases.
• Experienced in Manual and Automation testing using testing tools such as QTP, Load Runner, SoapUI.
• Experienced in Gray and Black box testing.
• Used Soap UI for SOAP/Rest commands and API/Web Services testing functionality, performance and load of the Web Services for Gray and Black Box testing.
• Have used Unix/Linux Commands for testing.
• Worked in important phases of Testing Life Cycle like Smoke, Integration, Regression, System, Performance, Functionality, UAT and Web services Testing.
• Knowledge in QTP automation tool in creating a test automation framework.
• Wrote complex SQL join queries to extract data from various databases for testing purposes.
• Experienced in database testing for data validation, transaction verification and good knowledge in SQL query writing.
• Extensively involved in managing defect tracking system like Quality Center and Bugzilla, JIRA.
• Closely operating with business analyst to develop UAT test scenarios, test cases and test data.
• Experience in tracking test coverage, status, bugs and providing metrics.
• Maintain Close interaction with developers and Business analyst to solve technical issues.
• Good interpersonal skills, commitment, result oriented, punctual, hard working with a quest to learn new technologies and undertake challenging tasks
• Strong team player with excellent communication, multitasking and time management skills

TECHNICAL SKILLS:

Programming Languages: VB Script, HTML, SQL, XML, SQL

Operating System: Windows 2000/XP/VISTA, Linux, Unix

Testing Tools: HP Quick Test Professional, Load Runner, SoapUI

Bug Tracking Tools: Quality Center, BugZilla, Jira

Design tools: Microsoft Visio, Gliffy

Databases: SQL Server, Oracle.

WORK EXPERIENCE:

Confidential, El Segundo, CA

VOD/STB Tester

Responsibilities:

• Assisted in designing and ensuring overall integrity of the testing strategy.
• Worked with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Developed and implemented test plans, scripts, and tools using the detailed business requirements document provided by the business analysts for digital TV application.
• Worked with business and technology leads to identify the appropriate data for testing, and prepare that data for the test cases.
• Responsible for installing, and testing hardware and software on television cable boxes (Motorola, Cisco).
• Testing Home Networking solutions and testing Over the Top Video and/or Video on Demand systems.
• Testing digital video equipment used in a traditional head end environment
• Testing software features of DBS satellite receivers.
• Manually tested the Basic Functionalities such Parental Control, Timers, Closed Captions, EPG, Favorites etc.
• Manually tested the DVR functionalities such as recording, scheduled recording, PIP and controlling live TV.
• Involved in creating the test environment by connecting the set-top box and the VCR to the TV via the various ports available on the set-top box.
• Set up and test VOD scalability on large-customer IPTV cluster.
• Tested various set-top boxes for functionality and performance: Internet and multimedia (HTML, audio, graphics) browsing, email, TV functions (PIP, pay-per-view etc.)
• Coordinated system testing with the appropriate technical groups and Release Management.
• Customized Test Cases in QC according to the requirements of the project.
• Tested the iControl (Video On Demand, VOD) feature consisting of Movies on Demand, Premium Channels on Demand and Favorites on Demand.
• Identified the test scenarios for automation and developed QTP actions (VB script) to simulate user actions.
• Developed automation frameworks in QTP.

Environment: s: Windows Xp/07, C, C++, Oracle, SQL, XML, HTML, Quality Center, QuickTest Professional

Confidential, Irving, TX

STB/VOD Tester

Responsibilities:

• Participate in the documentation, testing, and support of new and existing applications.
• Responsible to identify, analyze, and document business requirements for new/modified software.
• Involved in documenting and executing test plans, including test data, expected results, and actual results.
• Communicate findings and work with application development resources to propose viable solutions.
• Responsible for testing various features for VOD including purchasing of assets, parental controls on purchases, access controls on the assets and replay features of the assets.
• Involved in testing new releases of software in QA environments.
• Performed smoke testing on the basic features in each build and then detailed functional and regression testing.
• Perform functional and scalability testing both the control plane and media plane architecture of the VOD solution.
• Video/ audio Quality analysis.
• Load test networks to establish performance with real world VOD traffic scenarios under normal, high demand and attack condition.
• Test key RTSP features such as buffering, pause/rewind capability.
• Test under converged IP test conditions such as the triple play of VOIP, IPTV/ VOD, data.
• Extensively Involved VOD three step process array of subscription options Select, Download or Stream, Watch. Also, work in VOD service package and free trails.
• Created and maintained the testing environment for STBs with different configurations, different TV(HD and non-HD) and box types (DVR and non-DVRs).
• Manually tested the Basic Functionalities such Parental Control, Timers, Closed Captions, EPG, Favorites etc.
• Manually tested the DVR functionalities such as recording, scheduled recording, PIP and controlling live TV.
• Testing different features of the HD aspects including image quality, voice quality and port settings.
• Tested various set-top boxes for functionality and performance: Internet and multimedia browsing, email, TV functions (pay-per-view etc.)
• Proactively escalated important issues and work conflicts to management. Communicate the status of requested fixes and enhancements across business analysis and application development. Determine testing requirements for fixes and enhancements including appropriate data sets required.
• Analyze test results, review errors for potential causes, document and communicate findings and potential fixes in Quality Center.
• Responsible for supporting and troubleshooting production system issues, as well as coordinating and performing testing required for the development and implementation of new/modified applications.
• Involved in gathering information on production support issues and performing root-cause analysis.

Environment: Windows XP/07, Quality Center, Oracle, SQL-Server

Confidential, Pittsburgh, PA

QA UAT Tester

Responsibilities:

• Responsible for analyzing BRD, FRD, BDD and create test plans which elaborated the customer needs, functional areas, test requirements.
• Responsible for analyzing documents of UAT Test Scenarios, Test Cases and Test Script
• Wrote test plans, including systems analysis, risk analysis, writing and plotting test strategies.
• Assist in the parallel running of the current system to ensure the new system results are Validated against the existing system
• Performed initialManualTestingof the application after creatingtestscenarios.
• Performed User AcceptanceTestingof the application as per Software Development Life Cycle.
• Manually tested the whole application before going for the automated testing.
• Performed various types of testing including functional, smoke, GUI, database and regression.
• Coordinated and controlled testing through the entire Software Development Life Cycle (SDLC)
• Involved in manual and automation testing.
• Executed various POS integration, workflow transactions to validate Pricing Rules, Price List, Credit Card Validations, Promotions, Coupons, Deals, Gift Cards, Catalogs, Store locations, Order Tracking, etc
• Have Experienced in C Screen embedded in the unix environment.
• Performed API testing of all Interfaces sterling integrated with the ATG platform with the AE commerce website
• Validated daily reports generated from POS applications and analyzed them to ensure accuracy Interactedwith the developers and stakeholders to resolve technical issues
• Tested end to end flow of the orders from Order creation to Order shipped
• Verified Inventory changes for the orders placed and shipped on Sterling Consoel Application.
• Performed testing different SKU and item for cancelled and backordered scenarios
• Performed International order with foreign currency for the American Eagle website
• Performed testing on different payment methods like PayPal,BML (Bill Me Later), JCB
• Used sterling tool (Sterling Application Colsole) to perform the Order sourcing and scheduling.
• Used Sterling console to check inventory on SKUs and items.
• Involved in creating an automation framework using QTP Data Driven and Keyword driven methodologies.
• Used Soap UI and Curl Unix commands for testing the Web Services.
• Wrote complex SQL join queries to extract data from various databases for testing purposes
• Updated the testing related documents, including testing scenarios, test cases and relevant scripts throughout the later stages
• Tested POS application reports for reports of daily transactions, receipts of the goods purchased by the customer, a list of new products and maintain and update reports of stock.
• Worked closely with the development staff with regards to system functionality and bug fixing
• Used Quality Center and Jira, ClearQuest and Rally to track the defects and making pass-fail reports.
• Worked with the technical teams investigating and resolving bugs based on the testing results
• Attended weekly meetings and presented a progress report.

Environment: Hardware/Software: Quick Test Professional (QTP), Quality center, IBM 4690, Jira, Excel Sheet, SQL Server, SQL, HP Service Test, Selenium IDE, HTML, ATG Database, Sterling Database, Jira, MS Excel, SQL Developer, IBM Websphere MQ Explorer.

Confidential, Bloomington, IL

QAUAT tester

• Responsible for analyzing BRD, FRD, BDD and create test plans which elaborated the customer needs, functional areas, test requirements
• Responsible for analyzing documents of UAT Test Scenarios, Test Cases and Test Script
• Wrote test plans, including systems analysis, risk analysis, writing and plotting test strategies.
• Assist in the parallel running of the current system to ensure the new system results are Validated against the existing system
• Wrote test plans, including systems analysis, risk analysis, writing and plotting test strategies.
• Performed initialManualTestingof the application after creatingtestscenarios.
• Performed User AcceptanceTestingof the application as per Software Development Life Cycle.
• Manually tested the whole application before going for the automated testing.
• Performed various types of testing including functional, smoke, GUI, database and regression.
• Coordinated and controlled testing through the entire Software Development Life Cycle (SDLC)
• Involved in manual and automation testing
• Used Selenium IDE to perform functional testing on the front end web application
• Involved in creating an automation framework using QTP Data Driven and Keyword driven methodologies.
• Used Soap UI and Curl Unix commands for testing the Web Services.
• Validates the SOAP - XML requests and responses against the TDD
• Wrote complex SQL join queries to extract data from various databases for testing purposes
• Updated the testing related documents, including testing scenarios, test cases and relevant scripts throughout the later stages
• Tested POS application reports for reports of daily transactions, receipts of the goods purchased by the customer, a list of new products and maintain and update reports of stock.
• Worked closely with the development staff with regards to system functionality and bug fixing
• Used Quality Center and BugZilla to track the defects and making pass-fail reports.
• Worked with the technical teams investigating and resolving bugs based on the testing results
• Attended weekly meetings and presented a progress report.

Environment: Hardware/Software: Quick Test Professional (QTP), Quality center, Jira, Excel Sheet, SQL Server, SQL, HP Service Test, Selenium IDE, HTML.

Confidential, Deerfield, IL

QA UAT tester

Responsibilities:

• Responsible for analyzing BRD, FRD and create test plans which elaborated the customer needs, functional areas, test requirements
• Responsible for analyzing documents of UAT Test Scenarios, Test Cases and Test Script
• Wrote test plans, including systems analysis, risk analysis, writing and plotting test strategies.
• Assist in the parallel running of the current system to ensure the new system results are Validated against the existing system
• Wrote test plans, including systems analysis, risk analysis, writing and plotting test strategies.
• Performed initialManualTestingof the application after creatingtestscenarios.
• Performed User AcceptanceTestingof the application as per Software Development Life Cycle.
• Manually tested the whole application before going for the automated testing.
• Performed various types of testing including functional, smoke, GUI, database and regression.
• Coordinated and controlled testing through the entire Software Development Life Cycle (SDLC)
• Executed scenarios to verify the POS reporting features and interfaces to inventory details
• Involved in manual and automation testing
• Used Soap UI for testing the Web Services for SOAP format/ schema and data validation
• Involved in creating an automation framework using QTP Data Driven and Keyword driven methodologies.
• Wrote complex SQL join queries to extract data from various databases for testing purposes
• Updated the testing related documents including testing scenarios, test cases and relevant scripts throughout the later stages
• Tested POS application reports for reports of daily transactions, receipts of the goods purchased by the customer, a list of new products and maintain and update reports of stock.
• Worked closely with the development staff with regards to system functionality and bug fixing
• Used Quality Center and Jira to track the defects and making pass-fail reports.
• Worked with the technical teams investigating and resolving bugs based on the testing results
• Attended weekly meetings and presented a progress report.

Environment: Quick Test Professional (QTP), Quality center, Jira, IBM 4690, Excel Sheet, SQL Server, SQL, HP Service Test, HTML.

Confidential, Dallas, TX

QA Tester

Responsibilities:

• Analyzing the business requirements and system specifications to understand the application.
• Involved in creating initial documentation of the project with lead developers and analysts.
• Created QA documentation including QA Test Plans, QA Strategy, Test Case models and got it verified and accepted by the client.
• Coordinated and Controlled testing through entire Software Agile Scrum Development Life Cycle (SDLC).
• Performed initialManualTestingof the application after creatingtestscenarios.
• Performed User AcceptanceTestingof the application as per Software Development Life Cycle.
• Manually tested the whole application before going for the automated testing.
• Involved in creating initial documentation of the project with lead developers and analysts.
• Written, Developed and executed the test cases, test plans by analyzing BRD, FRD documents.
• Assigning bugs and enhancement request follow up to the developer's team.
• Participated in bugs and enhancement review meetings.
• Performed GUI, Ad-hoc, Web, Functional, Integration, compatibility, Regression testing.
• Developed functional and regression automated test scripts using QTP.
• Tested POS application reports for reports of daily transactions, receipts of the goods purchased by the customer, a list of new products and maintain and update reports of stock.
• Written SQL statements to retrieve the data from one or multiple tables.
• Used Quality Center and Jira to record documenting information useful in debugging process, evaluating test data.
• Used Quality Center for reporting and tracking bug and generating reports.
• Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.
• Involved in meetings with the development team to resolve technical issues.
• Actively participated in enhancement meetings and was responsible for weekly status updates.

Environment: Quick Test Professional (QTP), Quality center, Excel Sheet, SQL Server, SQL, HTML.

Confidential, New York

QA Tester

Responsibilities:

• Implemented whole life cycle of QA Methodologies starting from Planning, Analysis, Creating, Executing, Reporting and Tracking the defects.
• Worked individually and in team environment in order to accomplish Quality Assurance goals for software product roll out.
• Analyzed system design specifications and developed test plans, test cases to cover overall quality assurance testing using Quality Testing.
• Coordinated and controlled testing through the entire Software Waterfall Development Life Cycle (SDLC)
• Experience testing the Performance of the application using Load Runner.
• Tested web UI of the application in various environments and browsers.
• Used SoapUI and Curl commands for testing performance and load of the API Web Services.
• Generated Graphs and Reports and analyzed the results for the bottlenecks using Load Runner.
• Conducted Functionality and Regression testing during the various phases of the application using QTP.
• Created Database checkpoints to verify the insert, update and delete records using Win Runner.
• Developed and executed test to find and report defects.
• Generated Database Queries in SQL on Oracle database.
• Provided Development Manager with testing results and Weekly Status report to the QA Director.
• Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.

Environment: Quick Test Professional (QTP), Quality center, Excel Sheet, SQL Server,SQL,HTML.