SUMMARY:

• Content Management Domain Documentum Professional with a total of around 9.5 years of experience as a Lead Analyst for Documentum 5.2.5, 5.3, 6.5, 6.7 & 7.1 and Captiva InputAccel 5.3, 6.5, 6.5.1 and 7.1 versions technologies. Most of the experience in Pharmaceutical and Banking/Financial domain areas of contribution in Captiva InputAccel and Documentum Applications to various projects that include
• Full life cycle implementations involving estimates, requirement analysis, design, configuration, development and testing Post production / extended support Product/User Training.
• Application Implementations - Business requirements gathering, GAP analysis, preparing solution architecture, business process configuration, estimations, application setups and configuration, UAT and production instances, project documentation, customization analysis and design, reporting requirements, applications testing, key / end user training and post production support.
• Application Support - Business process analysis, customizations analysis, pre and post upgrade testing, GAP and fitment analysis, application version differences presentation, feature enhancements configuration, application setups, support process coordination, ticket handling process, raising and monitoring SRs with EMC, analysis and recommendation of best business practices / enhancements and user training.
• Project Documentation - Existing and future business processes, application module setups, functional designs for process / report customizations, detailed designs for custom development components, standard operating procedures, installation and operational qualification documents, user training documents, test scripts and test cases, issue register templates and user training templates.
• Training’s - Application Overview presentations, key and end user training, process / support based training and product training
• Solution Consulting - Application feature presentations, solution review and health check, applications implementation strategy presentations.

TECHNICAL SKILLS:

Primary SkillS: Captiva InputAccel, Dispatcher and EMC Documentum products

Modules: InputAccel Server, Scan Plus, Index Plus, Image Converter, Email Import, Multi Directory Watch, Image Converter, Image Enhancement, File System Export, Auto Annotate, OCR, Nuance ODBC Export, Documentum Advanced Export, Dispatcher Manager, Classification, Classification Edit, Recognition, Validation, Content Server, Webtop, WDK, Taskspace, xCP, Documentum Administrator, Documentum Composer, Process Builder, Workflow Manager, Documentum Application Builder, Forms Builder, First Doc, ISI Publisher

Migration Tools: Valiance TRUMigrate & Buldozer

Publishing Tools: ISI Publisher & Documentum Web Publisher

Integration Tools: Wingspan DocWay Webparts

PROFESSIONAL EXPERIENCE:

Confidential

Documentum Consultant

Environment: Documentum Content Server 7.1, Documentum Composer, WebTop, DFC, DQL, Tomcat 5.2.5

Responsibilities:

• Responsible for existing Application Maintenance and health check of all environments on weekly basis.
• Troubleshooting Application issues raised by client team or end users.
• Based on request from client, work on code development and deployment activities.
• Incident Management by working on cases created by end users.
• Maintenance of data within the application and make sure its availability for users all the time.
• End User Support in form of troubleshooting and resolving all reported issues.
• Create and maintain documentation for all the phases involved.
• Participation in the daily status review meetings to update the project management team on the status of open, in-process, activities with the appropriate analysis of each task status.

Confidential

Documentum Consultant

Environment: Documentum Content Server 6.5 SP3, Documentum Composer, Process Builder, WDK, WebTop, DFC, DQL, Tomcat 5.2.5

Responsibilities:

• Responsible for Application Maintenance and health check of all environments on weekly basis.
• Troubleshooting Application issues raised by business or end users.
• Based on request from business or client, work on code development and deployment activities.
• Incident Management by working on cases created by end users.
• Maintenance of data within the application and make sure its availability for users all the time.
• End User Support in form of troubleshooting and resolving all reported issues.
• Create and maintain documentation for all the phases involved.
• Testing of the integrated environment with different positive and negative test cases.
• Involved in Post production support for business users.
• Preparation of UAT, Solution document, Change Control documentation.
• Handling of day to day issues and providing the resolution within the specified SLA.
• Maintaining a log of the issues encountered and resolution process.
• Participation in the daily status review meetings to update the project management team on the status of open, in-process, closed tickets with the appropriate analysis of each ticket status.

Confidential

Technical Lead

Environment: InputAccel 5.3 Server and Client Components, InputAccel 6.5 Server and Client Components, InputAccel 6.5 SP1 Server and Client Components, Documentum, xCP, First Doc, ISI Publisher, Documentum CS/AS for SAP Integration, Oracle 11g

Responsibilities:

• Responsible for gathering new requirements from business and provide estimation of development and deployment hours.
• Coordination between client and offshore team during various phases of project for activities involving solution design presentations, development activities, user testing etc.
• Create and maintain documentation for all the phases involved.
• Coordination with the offshore and client teams for scheduling instance configuration for development, test and production instances.
• Testing of the integrated environment with different positive and negative test cases.
• Involved in Post production support for business users.
• General maintenance and health checkup of all servers and the entire application on weekly basis.
• Preparation of UAT, Solution document, Change Control documentation.
• Providing Level 1, 2 and 3 support, this includes analyzing and fixing the bug, implementing the configuration changes as per change request, monitoring and maintenance of servers.
• Handling of day to day issues and providing the resolution within the specified SLA.
• Maintaining a log of the issues encountered and resolution process.
• Coordination with the team for the test execution and issue resolution processes and providing the status update to the business project management team during the daily status calls.
• Setting up any additional configurations, bug fixes, application of recommended patches, providing workarounds and follow ups with vendor support team for SR’s raised.
• Participation in the daily status review meetings to update the project management team on the status of open, in-process, closed tickets with the appropriate analysis of each ticket status.
• Preparation and presentation of a weekly support process presentation providing the trend of the key indicators like volume of tickets, resolution index, performance index etc.

Confidential

Technical Lead

Environment: Documentum Content Server 6.5 SP2, Documentum Administrator, Documentum Composer, Documentum Webtop, Process Builder, DFC, DQL, Valiance TRUMigrate, DocWay Web Parts (Used for SharePoint integration), Oracle 11g

Responsibilities:

• Requirement analysis for new requests and creating the high level design of the system.
• Coordination between the client and development team during the various phases of the project for the activities involving solution design presentations, solution piloting (CRP), user training and user testing.
• Involved in the designing and creation of Object model for the application.
• Involved in development of Patient Education and Off-label Content workflows for content approvals.
• Worked in data migration of documents from existing application to the new Documentum repository by using the Valiance TRU Migrate Tool.
• Creating Documentum Jobs to maintain consistency of the existing system with the new eSP repository.
• Interaction with the client to identify the risk factors and providing solutions.
• Integration of Documentum UI with the SharePoint site using DocWay web parts.
• Create and maintain documentation for all the phases involved.
• Execution of Business process analysis, solution design, solution build and configuration, user training, user acceptance testing and post production support.
• Coordination with the technical teams for scheduling the instance configuration for the development, test and production instances.
• Coordination and documentation of the functional designs for the custom developments for interfaces, reports and form customizations.
• Testing of the integrated environment with different positive and negative test cases.
• Identifying and design of reporting requirements.
• Coordinating with the client management for phase completion approvals and sign-off’s.
• Involved in Post production support and period end activities

Confidential

Module Lead

Environment: Documentum Content Server 6.5 SP2, Taskspace 6.5 SP2, Documentum Composer 6.5 SP2, Process Builder 6.5 SP2, DFC, DQL, Captiva Dispatcher 6, Oracle 11g

Responsibilities:

• Execution of Business process analysis, requirement gathering and solution design.
• Involved in the creation of Object model for the application.
• Involved in development of SMTP workflow for validating the foreign candidates.
• Involved in testing of the batch upload process of Client/Candidate contracts, pay slips and invoices documents.
• Involved in creating process flow using Dispatcher modules for capturing the client/candidate invoice details for initiating workflow process in Documentum.
• Involved in data migration of documents from existing application to the new Documentum repository.
• Interaction with the client to identify the functional gaps, and the constraints that might arise after the uplift.
• Create and maintain documentation.
• Receiving Customer feedback & ensuring timely corrective action
• Perform defect analysis, Job fixing, solution and preventive mechanisms.
• Coordination between the client and development team during the various phases of the project for the activities involving requirements, CRP and solution design presentations.
• Documentation of the As-Is Process, future process designs, setups, user training manuals and test scripts.

Confidential

Module Lead - Documentum Administrator

Environment: Documentum Content Server 5.3 SP5, Web Publisher 5.3 SP5, Documentum Application Builder, Workflow Manager, WDK, WebTop, DFC, DQL, IBM Web sphere 5.0, IBM WSAD 5.0, Star Team

Responsibilities:

• Requirement study and to understand and document the existing system.
• Interaction with the client to identify the functional gaps, and the constraints that might arise after the uplift.
• Requirements Gathering & User Co-ordination, drawing out plans for releases of the enhancements for the applications requested by the users, and planning work for offshore team members
• Handling and Supporting Change request from customers
• Resolving the end users requests and issues related to release.
• Provided post production support to setup the environment and resolving the environment issues in the team.
• Create and maintain documentation.
• Keeping the onsite & offshore in sync with the requirements and project status.
• Continues Interacting with the business people and product development teams.
• Receiving Customer feedback & ensuring timely corrective action
• Perform defect analysis, Job fixing, solution and preventive mechanisms.
• Coordination between the client and development team during the various phases of the project for the activities involving requirements, solution design presentations, solution piloting (CRP), conversion strategy and data, user training and user testing.
• Execution of Business process analysis, solution design, solution build and configuration, user training, user acceptance testing and post production support for new enhancements.
• Coordination with the technical teams for scheduling the instance configuration for the development, test and production instances.
• Providing workarounds to business scenarios to the utmost satisfaction of users, workarounds include automatic item code generation.
• Testing of the integrated environment with different positive and negative test cases
• Providing functional presentations and trainings to key and end users coordinating with the client management for phase completion approvals and sign-off’s.

Confidential

Documentum Administrator

Environment: Documentum Content Server 5.3 SP5, Web Publisher 5.3 SP5, Documentum Application Builder, DFC, DQL, IBM Web sphere 5.0, IBM WSAD 5.0

Responsibilities:

• Preparation of bi-traceability matrix showing the complete implementation status by going through all the implementation documents.
• Exploring the pain areas of the current system by coordinating with the actual system end users.
• Recommendations to correct the current solution and meet the actual expectations and business requirements.
• Submission of final Health Check Report to the business with the recommendations for solution enhancement to meet their business requirements.
• Develop XSLT coding and generate the reports using Java and JSP.
• Creating the utilities using Java and DFC.
• Validating the XML files using JDOM.
• Creating rules for the Templates.
• Creating Docapps and install the Docapps using DAB, Docapp Installer.
• Involved in migration of the content from one Docbase to another Docbase using Crown Partner Buldozer.
• Involved in Unit Testing and prepared the UTC's.

Confidential

Documentum Developer

Environment: Documentum 5.3 SP4, DFC 5.3, WDK 5.3, WebTop 5.3 SP4 Documentum Administrator, DocApp Builder, DocApp Installer, DQL, BEA Web logic 9.2, Java, JSP & Oracle 9i.

Responsibilities:

• Worked as team member in the design, development and implementation of the system.
• Develop a process that reads the metadata information in the form of text file, updates that to Documentum repository, extract the audio recordings, validate and load them to the repository with profile values set for search.
• Generate reports for various scenarios like Mismatch Master Report, Ageing Report.
• Involved in bug fixing and enhancements of the system.
• Business process understanding in terms of high level business flow documents, functional design documents, test scripts, implementation documents and presentations, customization designs
• Interaction with business users for understanding the business process.
• Coordination with the team for the test execution and issue resolution processes and providing the status update to the project management team during the daily status calls
• Participation in the daily status review meetings to update the project management team on the status of open, in-process activities.

Confidential

Documentum Administrator

Environment: Documentum Content Server 5.2.5 SP2, Webtop, Web Publisher, IDQL, IAPI, DFC scripts, CIS, CRS

Responsibilities:

• Maintaining and administrating the application from Offshore
• Installing Content Server, Content Intelligence Server, Content Renditioning Server.
• Configuring Docbase, Docbase with Intelligence server and Renditioning Server
• Installation Qualification and Operational Qualification documents for CSV.
• Troubleshooting publishing, site caching service jobs of Webpublisher.
• Involved in rigorous testing of Interfaces functionality.
• Prepared the Test scenarios and conducted User Acceptance Test
• Involved in Post production support and supported the period end activities.