Siebel CRM Analyst Resume

PROFESSIONAL SUMMARY:

Having 4 years of experience as Siebel CRM Quality & Functional Analyst from Multi - national organizations.
Acquired a sound combination of business experience and technical expertise which enables to contribute and adding more value to CRM projects both technically and functionally.
Good exposure of SFDC admin.
4 years of Experience in Software Testing of Siebel CRM Client Server and Web Application.
Good exposure in Requirements understanding and analyzing.
Performing the Sanity Testing when the code release happens in the production environment.
Expertise in Planning, Defect Management, System Testing and System Integration Testing
Involvement in Manual testing (Preparation, Review and execution of test cases, System & Integration Testing, Defect Tracking & Business Analysis (support to the development to ensure their understanding of requirements).
Effective defect tracking and reporting to improve communications and reduce delay.
Familiar with SDLC, STLC processes and models, Testing Strategy, Testing Techniques and Bug Life Cycles.
Commitment, result oriented and interested to learn new technologies.
Executed Siebel to Salesforce.com data migration test cases.
Worked on SFDC Profiles & roles for Customer portal application
Bug Verification and Ticket reporting
Preparation of Daily Status Report

TECHNICAL SKILLS:

Defect Management Tool: Quality Center, Mantis

Test Automation Tool: QTP (Basic Knowledge), Load Runner.

Operating Systems: Windows XP, 7

WORK EXPERIENCE:

Confidential

Technology: Siebel 8.1.2. CUBe Contact Centre web application.

Testing Approach: Service Request Implementation with CTI tool bar.

Tools: Used: Quality Centre 11.0

Siebel CRM Analyst

Responsibilities:

Understanding Core functionality of Siebel Application, Requirement Specifications and Design Documents.
Working with Business and the Development team and verify the requirements
Involvement in test artifacts like Test Desgin with respect to Test Plan, Execution Plan & Closure report and Defect Reporting using QC-11.0.
System Integration Testing, Migration & Regression Testing
Follow up and Co ordinate with onsite BSA for the approaches and clarification.
Bug Verification and Ticket reporting
Preparation of Daily Status Report

Confidential

Technology: Siebel 8.1, Salesforce.com ( Trust ) .

Testing Approach: Order Management, Data Migration, Lead to Quote, Quote to Cash.

Tools: Used: Quality Center 11.0

CRM Quality Analyst

Responsibilities:

Understanding Core functionality of Siebel Application, Requirement Specifications and Design Documents.
Working with Business and the Development team and verify the requirements
Involvement in test artifacts like Test Desgin with respect to Test Plan, Execution Plan & Closure report and Defect Reporting using QC-11.0.
System Integration Testing, Migration & Regression Testing
Follow up and Co ordinate with onsite BSA for the approaches and clarification.
Executing Siebel to Salesforce.com data migration test cases.
Worked on SFDC Profiles & roles for Customer portal application
Bug Verification and Ticket reporting
Preparation of Daily Status Report

Confidential

CRM Quality Analyst

Technology: Siebel 7.8

Testing Approach: Order Management, Lead to Quote, Quote to Cash.

Responsibilities:

Understanding Core functionality of Account, Different types of Account and their transactions, Contact, Quote, Partner Mgmt. and Order management
Working with Business and the Development team and verify the requirements
Preparation of Test Case and Test Case execution
Bug Verification and Ticket reporting
Involving in review meetings to coordinate with Dev and QE teams.
Involving in executing smoke tests during go live.

Confidential

Test Engineer

Responsibilities: