PROFESSIONAL SUMMARY

• Demonstrated expertise in enterprise testing, software development life cycle (SDLC), and business analysis.
• Have managed / led test teams. Have strong coaching, mentoring, and team building skills.
• Expert knowledge in quality assurance, enterprise testing, and process improvement.
• Experienced in Order Management, OmniChannel and Multichannel Selling.
• Ability to solve complex problems, work independently, identify and fill gaps, manage multiple tasks, manage ambiguity, acquire new skills to complete current tasks, and complete tasks wif minimum guidance and direction.
• Experience throughout teh SDLC process including requirements, design, development, testing, deployment, and training.
• Experienced in requirements gathering, and translating business requirements into functional and technical requirements.
• Adept at developing an understanding of a client’s industry, business processes, products and services, and customer base.
• Understand teh importance of developing strong relationships wif clients, vendors, and external partners.
• Excellent communication skills. Experienced in working directly wif senior executives, technical staff, and end users.
• Ability to lead teams and own business processes. Ability to be a significant contributor as a member of existing teams.
• Over 20 years of experience in testing, business analysis and IT development projects.
• US Citizen. Able and willing to obtain a US Security Clearance.

TECHNICAL SKILLS

Business Software: Microsoft Office (Word, Excel, PowerPoint), Microsoft Project, Microsoft Visio, Microsoft SharePoint

Databases: Oracle, SQL Server, DB2. Tools Toad, IBM Data Studio, Oracle, SQL Server, Microsoft Excel

Development & Testing: Java, XML, SQL, SoapUI, HP Application Lifecycle Management (HP ALM), TIBCO Business Works and EMS (JMS), service virtualization

Operating Systems: Mainframe, Unix, Windows 7, Windows Server, Windows XP, Windows NT, Windows 95/98, DOS

EMPLOYMENT EXPERIENCE

Quality Assurance Lead

Confidential

Responsibilities:

• Led order management quality assurance teams on various projects. Responsible for teh testing and validation of on - going development projects.
• Led teh vision and direction of teh testing function wif clear execution strategies. Establish QA objectives & testing standards.
• Define high level test strategy, project specific master test plans, and project specific test scope.
• Acquire and train testing resources. Create and maintain test manual and reusable test templates.
• Perform requirements analysis. Provide support to business analysts during requirements gathering sessions and translate business requirements into test requirements.
• Work wif development teams to develop impact assessments and risk analysis.
• Work wif teh program to perform level of effort analysis, determine overall project schedule, and identify and manage risks.
• Provide guidance to test team to support teh creation of detailed test cases wif reference to back-end mainframe CICS programs, database validations and stored procedures, Java web services using SoapUI, TIBCO EMS services (JMS), and service virtualization.
• Conduct peer reviews of technical requirements, test plans, and test cases. Obtain sign off on test documents.
• Prepare, reserve, and validate test environments. Acquire test data. Coordinate wif external work streams to support testing activities. Define test schedules. Manage and monitor test activities. Manage teh work of on-shore and off-shore resources. Execute test cases and batch proceessing.
• Own teh defect management process. Provide management wif test execution and defect resolution metrics.
• Define entrance and exit criteria for each test phase. Conduct formal reviews of test results. Obtain test sign-offs.
• Work directly wif department managers, business analysts, and end-users to support user acceptance testing efforts.
• Participate in deployment planning and execution activities. Assist wif go-live decisions. Assist wif end-user training.
• Participate in activities throughout teh entire software development life cycle (SDLC).
• Perform on-going analysis of testing procedures to improve processes and to ensure teh team continuously meets or exceeds project requirements, as well as exceed teh expectation of IT management, stakeholders, department heads, and end-users.

Confidential

Business Analyst

Responsibilities:

• Collected business requirements. Developed function requirements. Managed changes to requirements traceability matrices.
• Conducted requirements gathering workshops, created surveys, and interview stakeholders, department heads, and end-users.
• Developed functional design documents. Created uses cases and mock-ups. Documented business process workflows.
• Worked wif technical staff to develop impact assessments of introducing new requirements into teh existing systems.
• Developed knowledge of our clients’ business, industry, product and services, and business processes to support project work.
• Monitored SDLC activities. Developed & distributed status reports to stakeholders, management, functional and technical staff.
• Helped to define entrance and exist criteria for moving between teh various development life cycle phases.
• Participated in deployment activities and system monitoring. Assisted wif end-user training. Created training manuals.
• Helped to develop change management processes, issue tracking and resolution processes, and communication plans.
• Defined QA objectives, defined global test strategy and scope, managed teh overall testing effort, and managed test staff.
• Reviewed business and system requirements; identified project specific test strategies; developed and updated master test plans, test cases, and test scripts; staffed and scheduled testing resources per teh project charter.
• Collaborated wif development to deliver on development initiatives, determine level of effort, and identify and manage risks.
• Drove quality assurance, peer reviews, testing of application modules, and delivery methodology processes to ensure successful project delivery and client / user satisfaction.
• Trained testing resources. Coached testing team in balancing tactical needs wif strategic needs.
• Owned teh defect management process. Provided management wif test execution and defect resolution metrics.
• Developed test environment validation process. Developed process to deploy new code into test environments.
• Made recommendations to executive leadership on strategic and tactical technology solutions pertaining to quality assurance.

Quality Assurance Lead

Confidential

Responsibilities:

• Engaged in cutting-edge technology products to support call-center activity to develop quality software. Interfaced wif development and business teams to review system requirements and functional specifications to develop test cases. Created and executed test procedures to ensure Y2K compliance.
• Defined objectives, scope, and approach for test verification of business requirements. Provided support for application testing in Windows NT wif Oracle and MS SQL Server as well as web-based applications.
• Created test plan and test project plan for validation of GUI functionality cellular billing system in Windows NT/UNIX environment. Met wif development teams to review results and status of unit testing. Facilitated formal reviews to ensure code hand-off readiness.
• Developed, automated (Rational SQA Robot), and maintained baseline test procedures and scripts
• Defined QA processes based on teh Capability Maturity Model (CMM) specifications
• Created and implemented defect management process
• Interfaced wif development, configuration management, and external support groups to collaborate and standardize processes
• Prepared call center reports; provided direction, training and mentoring of small product support group.
• Identified system improvement needs through daily interaction wif customer base.
• Collaborated wif developers in defining and testing system requirements.
• Managed relocation project for transition of product support and order entry teams from Atlanta to Dallas.
• Identified and documented processes, hardware/software needs, and personnel requirements for teh project.
• Provided training and guidance for new hires.