PROFESSIONAL SUMMARY:

I am a Senior Test Manager/Lead, Project Manager, Senior Principal Consultant, Senior Test Analyst and Quality Assurance (QA) Test Engineer. I have 25+ years of experience in the Information Technology (IT) industry with a strong emphasis in managing multiple projects composed of teams of 16 or more testers. Skilled in test methodology, problem solving and analytical skills, project management and implementation; business management; test preparation and execution; people development; strong interpersonal, communication, leadership and organizational proficiencies. Strong communications with client interfaces, technical problem resolution, Capability Maturity Model Integration (CMMI), Product Life Cycle (PLC), Software Development Life Cycle (SDLC) and Software Quality Assurance Methodologies and Best Practices. Team player who pays attention to detail and works effectively with cross - functional team members and peers. Gifted contributor to your organization.

COMPUTER SKILLS:

Defect and Root Cause AnalysisExpertCurrent

HP Quality Center and/or TestDirector ExpertCurrent used for defect tracking, test cases & requirements

SharePoint ExpertCurrent

TFS, BugCentral, PVCS Tracker, PVCS Version ManagerExpertCurrent

Banking / Mainframe - Pega, Application Inquiry, Fulfillment UserCurrent

I.C.E (CTM & RCR), Testing Methodology UserCurrent

PowerMHS xUserCurrent

SQL Query utilizing TOAD or SQL*PlusIntermediate2009

Snipping and the SNAGIT UserCurrent

Urban TurtleUserCurrent

Medical Claims / Transactions (270/271, 276, 837, 835, etc.) UserCurrent

Membership / RecipientsUserCurrent

ProvidersUserCurrent

Government Regulations (HIPPA, Etc.) UserCurrent

Microsoft Access, Windows Explorer, VISIOUserCurrent

Microsoft Lync UserCurrent

Microsoft / MS Office Products (Microsoft Word, Excel) ExpertCurrent

Microsoft Project, PowerPoint, Schedule+ ExpertCurrent

Microsoft SQL Server UserCurrent

Microsoft Visual StudioUserCurrent

ISO 9000 seriesAdvancedCurrent

Lotus Notes for files, databases, defects and emailAdvanced2009

Customer Off the Shelf Product (COTS)UserCurrent

US Government and FAA Procedures and Practices at IBMUser1994

Windows 7, XP and NTUserCurrent

UNIX/MS-DOS User2000

AS400UserCurrent

DB2 User2005

Oracle User2010

SQL Server UserCurrent

PC (Dell, Gateway, HP, IBM, TOSHIBA) AdvancedCurrent

IBM Mainframe using (TSO, ISPF, JCL & File Aid)AdvancedCurrent

SUN E10000, Solaris User2000

JAVA - testerUser2010

C++ - testerUser2005

PL/1, COBOL, and/or FORTRAN

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software Quality Engineer

Responsibilities:

• Successfully assisted in delivering over 4 key products to the LAW PreDiscovery & ED Analyzer customers
• Ensures that testing processes are being followed and that quality testing is being performed on medium to large sized projects of moderate to high complexity. Has in-depth experience of the principles and best practices of SQA
• Develops the project level Master Test Strategy and works with resources in developing test cases, test scripts and acceptance criteria to ensure requirements are accurately validated during the certification process
• Provides strategic guidance and oversight within one or more testing disciplines (functional, online, capacity and performance, automation, etc.) for features, projects, products, applications or systems.
• Specific Accountabilities, but not Limited To:
• Analyze, track and make recommendations to requirements or Product Backlog Items (PBIs)
• Provide Concept Sizing, the development of Technical Assessments and develop capacity forecasts
• Develop, manage and execute Test Plans / Test Objectives
• Develop, execute and track test scenarios and test cases
• Has extensive knowledge, understanding and the concept and implementation of automation
• Identify, track, re-create and close defects / bugs
• Metrics:
• Manage software test deliverables and provide input to software quality metrics
• Develop key metrics for measuring and monitoring performance and capacity by developing, maintaining and enhancing capacity and performance reports
• Analyzing test metric to determine quality and forecast release readiness and part of the Go/No-Go decision
• Review Test Deliverables and Testing Results to ensure compliance to the Test Strategy and QA Standards
• Provide complex customer support and technical communication in support of the tiered customer support model
• Analyzing the results of software quality management activities to recommend and implement process improvements
• Analyzing results for test execution and deliverable reviews to evaluate vendor performance.

Utilizing the following tools: Quality Center, TFS, SharePoint, and Office Products of (Microsoft Office, WORDPowerPoint, Schedule+, and EXCEL).

Confidential

Principal Consultant/Contractor, Senior Quality Assurance Test Lead

Responsibilities:

• Assisted the Confidential Testing Team in developing, project planning and implementation planning strategies, procedures, And processes
• Employed, developed, and utilized QA testing Best Practices to develop Standard Operating Procedures (SOPs), test cases, project plans, identifying and documenting requirements and templates
• Coordinated and utilized Confidential Offshore QA Testing Model
• Analyzed Business Requirements and approval for clarification and testability utilizing Confidential CTM methodology
• Designed and developed traceability matrix that included requirements, test cases, and status
• Analyzed and identified test data preparation and simulation
• Identified, documented and report status, issues, and risks to QA Manager
• Held planning, status, and project meetings with the QA team members
• Continuously identify opportunities to implement QA Best Practices for application development, team productivity and quality of deliverables.

Utilized the following tools: Mercury Quality Center and/or TestDirector; SharePoint, Office Products of (Microsoft Office, WORD, PowerPoint, Schedule+, and EXCEL).

Confidential

Senior Quality Assurance Test Lead

Responsibilities:

• Planned, directed, coordinated, assisted and reported on the team’s (System Engineers, (SE), Business Analyst (BA), and other project personnel activities (schedules, tasks, status, issues, assumptions, risks, and bugs/defects discovered) that were in compliance with business requirements and specification
• Held planning, status, and project meetings with the Confidential customer and team members
• Managed over 16 Onsite and Offshore QA Testers in India and North Carolina
• Developed, maintained and implemented test documents, reports and templates for: Project Plans, SOPs, test cases, test scripts and test data based on business and system requirements
• Coordinate and perform all phases of testing (planning, execution, unit, agile, functional, system testing, Web Logic, mainframe, online, batch, white and black box, producing 90-95% error-free software
• Troubleshooted test issues, recorded test results, and track and prioritize defects that resulted in code corrections and other issues with the goal of finding all defects
• Reported on and managed all testing aspects of the project software development to ensure the project and release code delivery schedules and deploy of code are defect free
• Continuously refined quality assurance metrics and propose process improvement across the IT organization
• Continuously identified and implemented opportunities for Confidential QA Best Practices for application development, team productivity and quality of deliverables
• Coordinate Confidential plans in developing, planning and the implementation of Confidential Training package
• Mentored, advised, motivated, trained, and rewarded QA team members in accomplishing corporate and project goals, thus achieving established guidelines.

Confidential

System Engineer

Responsibilities:

• Analyzed Business Requirements and approved for clarification and testability
• Developed and reviewed Test Plan with QA Analyst
• Developed and reviewed test cases/test scenarios/step-by-step procedures to validate requirements
• Designed and developed traceability matrix that included requirements, test cases, and status
• Developed automated test cases
• Supported and performed the transition of test cases into automation framework
• Analyzed and identified test data preparation and simulation
• Coordinated with QA Analyst onsite to obtain clarifications required for offshore
• Participated in post implementation reviews
• Identified, documented and report status, issues, and risks to QA Analyst onsite
• Performed manual and regression SIT /UAT testing
• As a part of the SIT team, performed Web based testing through a UI, Pega bpm interface & verification of appropriate flags / data fields on the mainframe deposit systems for the client information file
• Worked closely with the offshore test team, UAT team, and developers and product Line of Business (LOB) teams
• Utilized strong analytical thinking skills and the ability to work in a fast-paced, ever-changing environment
• Employed, developed, and utilized QA testing Best Practices to develop test cases, project plans, identifying and documenting defects, and requirements translation templates.

Used the following tools: TFS, Mainframe, SharePoint, Pega, Application Inquiry, Fulfillment, and Office Products of (Microsoft Office, WORD, PowerPoint, Schedule+, and EXCEL).

Confidential

Principal Consultant, Quality Center Test Manager

Responsibilities:

• Reported on and managed testing aspects of the project software development to ensure the project and release code delivery schedules and deploy of code was defect-free
• Managed quality activities within the QA department, ensuring the computer applications were in compliance with business requirements and specifications
• Assisted the Team architecture in developing, project planning and implementation planning strategies, procedures, processes, templates and QA documents documentation for all QA tools
• Coordinated and managed offshore and onsite test analyst utilizing Confidential ’s On-site/off-shore model
• Planned, directed, coordinated, and reported on: (status, defects, responsibilities, resources, and risks to clients, peers and all levels of management)
• Continuously refined quality assurance metrics and proposed improvement across the IT organization.

Confidential

Senior Test Analyst, Test Lead, and Tester

Responsibilities:

• Worked cohesively with all members of the team in a group environment; coordinated and managed offshore test engineering resources, utilizing Confidential ’s On-site/off-shore model
• Multi-tasked: Planned directed, coordinated, scheduled, monitored, and reported on all the project testing schedules, responsibilities, status, estimates, resources, and risks to clients, peers and all levels of management
• Developed comprehensive testing documents: including Standard Operating Procedures) SOPs, policies, batch records, protocols, test strategy, test plans, test scenarios and test cases/scripts for templates and final documents derived from business and system requirements documents
• Provided test coverage, documentation and/or analysis of all business and client complex system, use cases and functional application requirements for accuracy, clarity, and testability
• Performed intersystem Mainframe, Client-Server, Agile, Waterfall, Batch, Web Logic, white/black box, online (Unit, Functional, System/Integration Test (SIT), SMOKE, User Acceptance Test (UAT), Performance, Security, End-to-End, IV&V and/or Regression) Software/Hardware test engineer
• Performed test preparation activities such as creating and/or simulating reusable test data
• Updated and maintained Requirements Traceability mappings in TestDirector
• Trained, mentored and/or provided guidance to senior and junior testers
• Performed defect management logging, tracking, and recreating software defects

Utilized the following tools: Mercury Quality Center and/or TestDirector; Lotus Notes, Oracle DB; SQL Query utilizing TOAD 7.4 or SQL*Plus, Web Server, Application and Server (configuration same as above) Database Servers.

Confidential

Senior Test Analyst, Test Lead, and Tester

Responsibilities:

• Provided test coverage, documentation, and/or analysis of all business critical system and functional application requirements
• Performed Web, online, batch and/or backend testing
• Performed test preparation activities such as creating, simulating and/or aging test data
• Updated and maintained Requirements Traceability mappings to TestDirector or excel spreadsheets
• Scheduled, launched, and/or executed batch jobs
• Trained, mentored and/or provided guidance to senior and junior testers
• Planned, directed, coordinated, scheduled, monitored, and reported on all the project testing schedules, responsibilities, status, estimates, resources, and risks
• Developed testing assets: including test strategy, test plans, scenarios and scripts for templates and final documents from business and system requirements documents and Functional Specifications
• Provided gap analysis of existing test coverage; by proposing, developing, and implementing solutions to eradicate breaches in test coverage
• Responsible for defect management logging, tracking, and recreating software defects.

Utilizing the following tools: Mercury Quality Center and/or TestDirector, HP-UNIX, ORACLE, SQL, PVCS Version Control, Web Testing, Web Logic, and /or Customized COTS application testing

Confidential

Senior Test Lead

Responsibilities:

• Planned, directed, coordinated, scheduled; monitored and reported on all of the OneBeacon project testing activities, status, estimates, resources, and risks while managing several testers on the Project
• Worked with and reported to directly the client site manger, program manager, project manager, Confidential manager and peers
• Created Test Strategy, Test Execution and Testing Result templates and final documents
• Performed SMOKE Tests, Acceptance/System Test; and Independent Verification/Validation (IV&V) tests
• Discovered, tracked and reported on defects and issues utilizing the TestDirector tool
• Successfully participated in the conversion and validation of one OneBeacon project, thus winning business of the next online project
• Identified, monitored, and reviewed project staffing requirements, estimates, schedules, resources, and risks.

Used: TestDirector, DOORS, PVCS Tracker, PVCS VM, and SQL Plus 3.3

Confidential

Senior Test Lead

Responsibilities:

• Managed and implemented a Web online project from contractual/proposal to the final implementation and operation
• Assisted the customers Medicaid in identifying, documenting, tracking, and implementing system and business requirements
• Developed, maintained and implemented test documents, reports and templates for: SOPs, test cases, test scripts and test data based on business and system requirements
• Conducted data reviews and quality assurance testing while conducting internal/external audits, and supporting the maintenance of Quality Systems processes, programs and procedures
• Coordinated, performed and conducted all phases of testing (Mainframe, Client-Server, Waterfall, Batch, Web Logic, white/black box, online (Unit, Functional, System/Integration Test (SIT), SMOKE, User Acceptance Test (UAT), Performance, Security, End-to-End, IV&V and/or Regression) Software/Hardware test engineer producing 90-95% error-free software
• Identified opportunities to improve application development team productivity and quality of deliverables
• Troubleshoot test issues, recorded test results, and tracked and prioritized defects that resulted in code corrections and other issues
• Planned, directed, coordinated, assisted, and reported on the team’s (System Engineers, (SE), Business Analyst (BA), and other project personnel activities (schedules, tasks, status, issues, assumptions, risks, and bugs/defects discovered)
• Held planning, status, and project meetings with the customer and team members
• Mentored, advised, motivated, trained, and rewarded team members in accomplishing corporate and project goals, thus achieving established guidelines
• Reported on and managed testing aspects of the project software development to ensure the project and release code delivery schedules and deploy of code was defect-free.

Used: Oracle databases, .NET, MS Access Database tools, Microsoft products, COTS products, and interChange to document, validate, execute and track testing status and test executions

Senior Software Test Engineer Lead

Confidential, Raleigh, NC

Responsibilities:

• Developed and implemented all key testing artifacts (test strategy document, test plans, test cases, test results, test schedules, test cases tracking and test reports)
• Assisted system engineers (SEs) in developing detailed, explicit, testable requirements
• Initiated and generated a Requirements Traceability Matrix (RTM) tool to track all business requirements, and mapped the requirements to the test cases
• With an SE, initiated and provided detailed specifications for an Microsoft (MS) Access Test Case Tracking Database to track all test cases, record the status of the test cases, and mapped the test cases to each requirement
• Initiated and provided detailed specs and updates to a bug/defect tool, BugCentral, to track discrepancies discovered during testing
• Documented, monitored, and reported detailed status/events to the management team, clients, and customers
• Interfaced with the client and customers to develop acceptance criteria for the user acceptance test and with the Confidential Project Management Office (PMO)
• Assisted Confidential (PMO) in maintaining project schedule, QA, and Requirements Management artifacts
• Interfaced with the transaction set teams to ensure all testing plans met the contract requirements and QA criteria.

Used: BugCentral, Oracle, TSO/ISPF, JCL and a MS Access Database tool on both Medicaid accounts

Senior Software Test Analyst in Quality Control (QC)

Confidential, Rockville, MD

Responsibilities:

• Performed system testing in Web-enabled thin-client applications environment
• Tested and analyzed Market Surveillance NASDAQ Stock Market requirements and projects
• Developed key test artifacts (testability assessment document, test strategy document, test plans, test cases, and test reports)
• Performed system, regression, batch, and on-line tests for several projects
• Senior Analyst, performed Independent Verification and Validation (IV&V) against maintenance projects
• Mentored and assisted the team in implementing Capability Maturity Model (CMM) processes and standards for the Confidential Solution Center at Rockville, a CMM Level-2 certified company.

Used: TestDirector, DOORS, PVCS Tracker, PVCS VM, and SQL Plus 3.3.