SUMMARY

• Overall 10+ years of IT industry experience in Banking, Financial, Credit Bureau, Mobile Commerce and Health Care industries as Senior Quality Assurance Tester with strong Business and Functional knowledge as well as extensively worked on Web based applications and for mobile applications
• Extensive analysis of requirements specifications and design documents used for structured techniques to identify testable conditions for manual tesing
• Experience in using HP Quality Center for Web based and Client/Server Applications.
• Experience in Manual Testing, Grey Box, Smoke, Sanity, System, User Acceptance (UAT), Regression testing, System Integration Testing, Back - end Testing, GUI Testing, Product Test, Migration Testing, End-to-End testing, Validation Testing, Client Side Testing & Middleware Testing of the applications
• Conduct tests and analyze results to ensure that software meets or exceeds specified standards for client requirements
• Extensive manual testing experience for Web based applications
• Responsible for delivery of Quality Assured applications to production and extensive working knowledge in AGILE and Iterative testing
• Participate in all Functional Testing activities including Static, System and System Integration
• Execute functional test plans and scripts to ensure alignment with standards
• Involved in writing Test Plans, Test Strategy & prepared Test Data, Test Scenarios, Test Scripts, Traceability Matrix, Test Matrix, Use Cases and Test Results
• Expertise in documentation including design, development, and execution of Test plans, Test scenarios, and Test cases.
• Efficiently performed Defect Tracking & Generating Reports using various Test Management and Execution tools like Quality Center, Test Director, Rational Clear Quest, TFS and Version One
• Experience in performing root cause analysis and set up triage meetings and attend for the resolution of defects
• Managed multiple releases, builds and projects with excellent coordination involving both Onsite and Offshore QA Teams
• Experience in Executing functional test scripts and regression test scripts using QC
• Expert in writing queries in SQL using the databases such as ORACLE, DB2 & SQL Server
• Extensive experience in writing SQL scripts to validate the database and for backend database testing
• Experience in Testing complex Business rules by creating mapping and various transformations
• Extensive experience in Data validation and verification in (Source, Staging and Target environments).
• Experience in testing XML files and validating the data loaded to staging tables..
• Performed cross browser testing and checked the application compatibility.
• Specialized in Testing Financials, Inventory, Sales Order Management, Shipping, and Credit Report. Modules.
• A good team player with excellent Analysis and ability to work with the team as well as individually under strict Deadlines. Ability to work collaboratively with Business Analysts, Testers, Developers and other team members
• Possess problem-solving skills, Ability to follow industry standards & procedures. Quickly master new concepts & applications. Strong communication and Interpersonal skills.

TECHNICAL SKILLS

Languages: C++, Java, J2EE, Visual Basic, ASP & .Net

Protocols: HTTP/HTTPS, FTP, ODBC, TCP/IP

Databases: Oracle 9i/10g/11g, Ms-Access, DB2 & SQL Server 6.5/7.0/2008

Application Server: Weblogic, Web Server and JBoss

HP Mercury: Mercury Test Director/HP Quality Center, QTP, Win Runner

IBM Rational: Rational Clear Quest, Clear Case

Other Tools: Team Track, bugzilla, TFS (Test Foundation Server), Beyond Compare

Web Tools: HTML, Flex, Ajax, VBScript, JavaScript, ASP, XML and JSP

Office Tools: MS Word, Excel, PowerPoint, Access, Outlook and VISIO

Version Control: Microsoft Visual SourceSafe (VSS)

O/S: Windows Vista/XP/2000,98,95 Solaris, Linux and UNIX

Query languages: SQL and PL/SQL

Test Methods: Waterfall, Agile/Scrum, and Rapid Application Development

Billing Systems: Care and Telegence

PROFESSIONAL EXPERIENCE

Confidential

Senior Quality Assurance Analyst/Defect Management Lead

Responsibilities:

• Execute LIEE test cases for various Agile testing iterations
• Attend test team meetings for requirement capturing, update and upload to HP ALM
• Attend Internal and external review meetings for test plan and test case approvals
• Test in the lab and track current versions of the application
• Understanding of Business and System requirements based on test cases to be executed
• Knowledge of tools used for debugging and viewing logs and knowledge of functionality that triggers messages
• Strong understanding of how to operate systems and knowledge of simulators as well as applications for Functional and User Interface Systems
• Ability to read logs and trouble shoot during testing efforts
• Performed extensive manual testing using cross web browser i.e IE, Fire Fox
• Enter pass/fail results and testing notes into ALM(in the lab)
• Enter defects in ALM and SharePoint, GE, NS, CAD and update them as soon as the updates are available.
• Modify test cases in HP ALM based on testing results
• Establish Test Sets and run planned test cases in ALM
• Associate required artifacts and logs to test cases and defects in ALM
• Open, Update and Close defects in all defect tracking systems(HP ALM, Share Point, Triage, CAD, NS)
• Create/Run reports from HP ALM for the validation of the defect as well as testing for testing status

Environment: HP ALM, Back Office Servers (BOS, CAD, PTCMR, ITCM, WSRS), DB2

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• As a QC defect Management Lead responsible for capturing the defects and submitting defects to the Triage Team and responsible for closing out the defects.
• Develop the plan of bringing together the information on priorities, dependencies, impacts, projects, resources, timescales, monitoring and control.
• Effectively bring individuals, groups, ideas, data and requirements together toward a vision that understands the dependencies and impacts that lead to success
• Demonstrated excellence in leadership. Lead by example and with wisdom and experience. Identify leadership opportunities within the team and provide effective direction
• Strong QA and Manual Testing knowledge and deep expertise of Testing in AGILE methodology. In-depth software quality assurance experience including demonstrated leadership in successfully leading complex and multi-faceted testing projects.
• Strong analytical skills to determine the viability, feasibility and benefit of an initiative during the ideation stage
• Ability to work smoothly and successfully with people of varied experience, skill levels, technical and business savvy, and personality type
• Strong interpersonal skills with ability to build consensus and develop solid relationships in all directions
• Good understanding of browsers like HTML, Flash, JavaScript, CSS.
• Excellent written and oral communication skills, with proven experience in relationship management, conflict resolution and the ability to orient a message to the value needs of an audience.
• Outstanding communication skills required, including the ability to effectively lead meetings, facilitate solutions, motivate the development team, & create effective documentation.

Environment: Quality Center, Triage Bridge, Windows7

Confidential

Senior Quality Assurance Specialist

Responsibilities:

• Create customized questionnaire forms for Surveys or health records for RDC as well as for IRDC (Mobile Application)
• Enter responses to questionnaires
• Review the data which has been collected and create reports based on the collected data
• Created new surveys or questionnaires using Drag-and-Drop technology and variety of data types such as drop-down lists, check boxes and text and also created Templates to speed development
• Once a survey form is created, all or parts of it can be reused for other surveys.
• Exported Response data to XML (extensible markup language) or Microsoft Excel.
• Converted Response data to a grid, statistics, or map locations.
• Surveys can be accessed on a website, on a disconnected personal computer
• Created Requirement Traceability Matrix (RTM) and Detailed Test cases and mapped test scenarios to the requirements
• Involved in formal and informal Peer Review meetings for the Test Plan documentation
• Created test plans and test scripts for Web and Mobile and Remote applications as well as process flows for better understanding of the application
• All the test cases were created and executed in Test Plan and Test Lab Modules of HP Quality Center respectively and performed extensive regression testing
• Participated in SDLC and extensively involved in SDTC phases for Web based applications for AGILE test environment for manual testing
• Create Test Plans and Test Cases from Requirements and used HP Quality Center for Test Management and Team Foundation Server for Create, track, maintain, and verify defects and investigate the cause for the defect
• Collaborate and interface with Product Development and Engineering to resolve defects

Environment: iOS, iPhone 4, iPhone 3G, Microsoft, Silverlight, SQL Server2008, Visual Studio 2008, .Net, Windows XP, Windows 2007, Quality Center, TFS (Team Foundation Server), Version One, XML, Share Point, MS Excel

Confidential

Tester

Responsibilities:

• Attended Business and Functional requirement analysis meetings for better understanding of the functionality of the application and to gather Functional Requirement Document (FRD) to create Test Plan and Test Cases. Communicating progress and issues. Preparing Test Plan and Test Strategy Document for Functional and Regression Testing
• Worked closely with cross-functional internal planning teams to develop content and goals for offsite retreats. Clarified mission, inspired staff and increased Team Leadership
• Collected and analyzed data for new or existing validation tests that satisfy downstream products and Cross Divisional needs
• Documented data requirements and Environment requirements for End to End Testing
• Developed and implemented new data quality methodologies and enhanced data quality tests, including end-to-end testing for 3 Tier Application
• Involved in formal and informal Peer Review meetings for the Test Plan documentation
• Created Requirement Traceability Matrix (RTM) and Detailed Test cases and mapped test scenarios to the requirements and developed program specifications and flowcharts for the testing purpose
• Independently worked on most complex projects within the division and assisted other testing team members
• Evaluates and tests new or modified software programs and software development procedures
• All the test cases were created and executed in Test Plan and Test Lab Modules of HP Quality Center respectively and performed extensive regression testing
• Participated in SDLC and extensively involved in SDTC phases for Web based applications
• Attained in depth knowledge by going through the database design documents, work flow diagrams
• As a Test executor, conducted End-to-End test by involving different systems representatives into the bridge when there is any issue occurs for triage
• For system evaluation and design, prepared all project documentation including Business Requirements, Functional Specifications and Test Scripts.
• Coordinated User Acceptance and Quality Assurance testing of mainframe and GUI applications, identified test data, prepared user manual and conducted training seminars, installed applications on users’ PC’s and leading post-implementation reviews.
• Conducted Base line, Sanity, Functional, Integration, Ad-hoc, Regression and UAT testing against the existing and new product and communicated all related issues to appropriate team members
• Verify the programs function according to user requirements which involved extensive manual testing for Web based applications
• Excel macros were operated as the PCGLOBES application interface is designed in Excel using complex macros
• Performing root cause analysis on application defects before opening a defect, tried to re-produce, analyzed, researched and discussed with developer to confirm the defect using HP Quality Center and Rational Clear Quest (Defect Tracking Tools)
• Created Data Request Sheet based on the requirements and sent to Test Data Team to setup the test data in the environment when End-to-End testing was performed.
• Involved both Front end and Back end (Database) testing during the tenure with Agile methodology
• Provided Continuous Support for End to End testing when required.
• Managed implementation of new code into the test environment, ensured that standards are followed for documentation and code, and participated in implementation of new applications into the Production environment.
• Verified weather the process fulfilled the Entrance and Exit criteria for all the impacted systems
• Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings to discuss/explain the defects with development team

Environment: HP Quality Center, .Net, Toad, Windows XP, Rational Clear Quest, MS Excel

Confidential

Sr. QA analyst

Responsibilities:

• Participated in Planning and analysis meetings with project manager, business manager
• Attended the BRD review meetings for the upcoming releases while working on present release and Documented system and system integration test plans and Test Cases
• Worked with PMs, Developers for system evaluation and design prepared all project documentation including Business Requirements, Functional Specifications and Test Scripts.
• Use business and system knowledge in making critical Go/No-Go decisions in design aspects.
• Created Requirement Traceability Matrix (RTM) document and mapped scenarios to the requirements
• Perform Device testing for the verification of the Rate Plan Changes, Promotions, Coupons, Add-Ons and Rate Changes.
• Prepare data request document and query data from database based on the requirement and prepare test plan and also responsible for approvals
• Developed daily, weekly test status reports with Test Metrics and prepared Test Summary Reports and Defect Status Reports
• All the test cases were created and executed in Test Plan and Test Lab Modules of HP Quality Center respectively and performed extensive regression testing for AGILE and RAD deployments
• Provided input to peers, management and customers for recommendations and alternate solutions and for improvement of the Testing Process
• Tested POS System Debit and Credit Card functionality and verify the payments are sent through Quick Pay, GCS, to AMEX and VISA and documented all phases of QA process using manual testing
• Tested Peripherals like Receipt Printer, Signature Capture Device, Cash Drawer, Sales Scanner and followed SDLC and SDTC life cycle
• Documented defects using Rational Clear Quest and HP Quality Center Defect Tracking Tools as and when they are found and retested them if they are resolved
• Attend Triage meetings to provide the input on defects and assigned them to appropriate developer
• Performed Back-end testing for each requirement using TOAD and validated the results
• Retrieve data from data base based on the requests submitted in Share point for various releases
• Participated Peer Review meetings and act as a coordinator between Offshore/Onshore test teams and various data teams for obtaining the accurate data and provide the same for upcoming release test scenarios for various testing teams
• Participate status meetings and provide the agenda info needed by the Team lead and Manager.
• Trained number of Team members and Cross-Trained other Team members for Offshore/Onshore
• Managed testing of medium to large scale projects, including educating customers on best practices and processes, ensuring appropriate testing is performed

Environment: Windows NT, Humming Bird, Citrix, MS Access, .NET, Quality Center, Telegance, Rational Clear Quest, Toad, QTP

Confidential

QA Analyst

Responsibilities:

• Worked with BA for functional requirements and attained thorough knowledge in the business requirements
• Interacted closely with developers, production support team to coordinate defect resolution.
• Prepared data requests for environment and for the application testing and created Test Plan and Test Cases
• Executed test cases, document actual results, and evaluated compared to expected results
• Used Rational Clear Quest Bug Reporting Tool to log the defects and reporting purposes
• Performed manual testing for Functional, GUI/design, Black Box, End to End and Regression testing
• Created XML files and uploaded using SFTP and verify Pledge Deposit Transactions displayed as per the requirement and validated with back end

Environment: Windows NT, UNIX, QC, Rational Clear Quest, SQL Transmitter, TIDEL, XML

Confidential

Sr. Test Analyst

Responsibilities:

• Participated in Analysis Meetings with the Architects, Developers, and Users to get initial exposure to the feature(s) included in the upcoming releases.
• Create Test Plans, Test Approach and Test Scripts and conducted quality assurance reviews based on Business Requirements, Technical specifications and General Design Documents.
• Preparation of inquiries for front ends like Send Tran, Compass UI, Web logic for credit approvals based on the income ranges and other criteria and validate with database
• Verify Credit Reports from ETL and validate results with database
• Conducted Performance and Stress testing for validating the credit reports
• Validate Extract files with Database for approvals and for various offers
• Conduct back-end and end-to-end testing using verify GUI results. Perform negative, integration and sanity testing on several consumer sites and local applications
• Detecting, reporting, and tracking defects in a browser-based application, as well as verifying fixes and requirement implementation

Environment: Windows XP UNIX, Putty, Quality Center, Rational Clear Quest, Beyond Compare, Toad

Confidential

Sr. Test Analyst

Responsibilities:

• Analyzed Business, Functional, System and Integration requirements and Design Data integrity Requirements and Environment Requirements for End To End Testing
• Contributed to the Test Strategy document for new functionality of Activations and created Test Plan and Test Scenarios as per Requirement document
• Attended design reviews and acted as SME for the team including offshore and responsible for approvals for Test Plans from PM and Development management. for various projects
• Followed SDLC Methodology for POS Web based applications with Agile Testing Methodology
• Extensively performed Gift Card functionality for AMEX and VISA for Partial Authorization
• Balance Inquiry, Partial Authorization Receptive and Reversals and validation of Declines
• Performed Credit and Gift Card Functionality for various modules like Activations, Customer Service and for Individual, Family Talk and B2B including Single and Multiline along with Wireless Local Number Portability
• Validate results from ETL source with actual and expected
• Performed successful IPHONE, SIM CARD testing
• Extensively tested Handset devices with technology GSM, GPRS and TDMS
• Tested many modules of Pos.com application, such as Activations, Admin, and Customer service.
• Tested Peripherals such as Receipt Printer, Signature Capture device, Cash Drawer, Sales Scanner, debit/credit card services
• Attended triage meetings to understand and consider the scope changes for the release during the test execution phase
• Gained in-depth knowledge and experience in CARE and Telegence Billing Systems.
• Extensively used Rational Clear quest and Team Track Defect Management Tools to log all the defects and reporting purpose and setup triage meetings for the root cause analysis and resolution

Environment: Windows NT, UNIX, Putty, Citrix, C++, .Net, MS Access, Quality Center, Telegance, Clear Quest, Toad

Confidential

Sr. Test Analyst

Responsibilities:

• Developed manual test cases.
• Executing test cases including black box testing.
• Performed Manual Testing based on the standards set by the client.
• Involved in Positive, Negative, Integration & Regression Testing.
• Performed manual testing including functional, system testing
• Participated in the team meetings to discuss the issues arising out of testing
• Performed backend testing using SQL commands.
• Communicated problems found during testing and verified solutions.
• Presented, regular status reports of progress and issues.
• Involved in White Box Testing with the help of developers.

Environment: SQL, Excel