Quality Control Specialist Resume Colorado Springs, CO - Hire IT People

SUMMARY:

A career - driven telecommunications professional with experience in network administration, network engineering, and support of information systems. Experienced in technical analysis, optimization, and documentation of LAN/ WAN network systems. Excellent written and verbal skills. In-depth technical knowledge with CCNA and CCDA certifications. Proficient with remote and onsite support of customer premise equipment. Diagnoses of complex problems and delivers effective solutions to fiber-optics and copper network infrastructures.

TECHNICAL SKILLS:

OS Systems: Windows NT workstation, 2003 server, Active Directory, Windows (95, 98, XP, Vista, Win 7, 8, 10), Linux, Apple

Hardware: Routers - Switches - Hubs (Cisco IOS, HP, Extreme, Linksys), Cisco ASA Firewalls, Cisco Nexus, Net Gear

Software: Norton Utilities, MS Exchange, MS Office (2000, 2003, 2010), SSH Terminal, Webex, Cisco TFTP, Solarwinds Tools, Wireshark, FTP, Telnet, Ping Utilities, Subnetting

Networking: DNS, WINS, DHCP, TCP/IP, SNMP, SMTP, NTP, OSPF, BGP, IGRP, EIGRP, VPN, FTP, HSRP, L2/L3 Net Convergence, FTTH/FTTP, MPLS, IPTV, SIP, T1, SONET, IP Telephony/ VoIP

WORK EXPERIENCE:

Confidential, Colorado Springs, CO

Quality Control Specialist

Responsibilities:

Lead, supervised, and served as a member of a company/ unit.
Planned and prepared work operations within a team oriented faction.
Subject-matter expert on team oriented drills during planned training exercises.
Prepared, managed, and executed daily mission essential training activities for subordinate soldiers with positive results of successful training exercise.
Responsible for the sustainment of multi-million dollar Government equipment while conducting training exercises and successfully qualified soldiers for ready deployment to the field.
Responsible for maintaining communications management of military equipment for military personnel and successfully preventing communications issues.
Responsible for building and maintaining “Standard Operating Procedures” (SOP) for leadership, which was used to successfully support training excersies.
Adequately generated and maintained “Excel” and “Word” documents for unit equipment and company resources.

Confidential, Alpharetta, GA

Applications Engineer | Technical Support

Responsibilities:

Liaison to the company sales department, and research and development group.
Proposed recommendations to customer Ethernet and TCP/IP network issues with the intent to prevent network outage.
Capture and recreate customer issues and escalate to engineering.
Provided and accomplished post-sales coordination of extended network design to the customer premise Fiber-to-the-Business (FTTx) equipment to contribute to completion of customer FTTx project.
Provide Tier II and III network support of copper and fiber-to-the-premise (FTTP/ FTTH) equipment and successfully resolved issues on 95% of open ticket items.
Managed and coordinated “Technical Assistant Center” and provided field support to customers and company staff with the necessary support to resolve technical issues.
Resolved complex network issues and increased business functionality of the customer’s daily operations.
Developed technical documentation with instructions of router/ switches and fiber-to-the-premise functionality in support of a customer’s network expansion.
Honored the customers service level agreement (SLA) by providing necessary network calculations to establish stable operations of the clients network infrastructure

Confidential, Alpharetta, GA

Manufacturing Test Eng. | Quality Control Specialist

Responsibilities:

Responsible for assembling and testing motherboards of Fiber-to-the-Home (FTTH), Fiber-to-the-Business (FTTx) triple-play services (voice, video, data).
Testing required knowledge of fiber-optics specifications, hardware and software specifications, and network specifications with support of “Request for Comments” (RFC) publication.
Provided written documentation of standard operating procedure (SOP) for test requirements and quality control.
Collaborated and accomplished infrastructure plans with production management to evaluate fiber-optical products in preparation of testing the functionality of triple-play services (voice, video, and data) over a fiber network.
Responsible for developing and accomplishing procedures for testing and inspecting the quality of the company product.
Provided customers with technical support to resolve issues with hardware and software per service level agreement (SLA).
Responsible for and accomplished quality control and assessment of the manufacturing assembly line

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Quality Control Specialist Resume

Colorado Springs, CO

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