KNOWLEDGE SUMMARY:

Testing Applications: Microsoft Test Manager, Team Foundation Server (TFS), HP/Mercury/ Test Director/Quality Center/ALM (9 - 11), Testlink, LoadRunner Financial Management/Banking/Retirement Planning Customer Accounts, Loans, Credit Card Processing, Bank Account Processing - Loans/Payments, ST, IM, RM, CICS, TSO/RACF

Knowledge Bases: Wisdom, Syncpoint, Knowlix, Livelink, Documentum, Sharepoint Mobile Android - Phone and Tablet, iPad, iPhone, Xoom (Android)

Infrastructure: AD Directory

Imaging: Knowledge Lake

Testing: White Box, Black Box, SIT, FIT, Smoke, Regression, Integration Wizard (XML), Mobile, Production Validation, Remote Location

Tools: AutoCAD, Visio, Concur, Solar, Compass, Lotus Notes, PDK, Photoshop, VMSphere, VMCenter, TOAD, Rally, Jira, Beeline, BrowserStack, ADP

Test Ticketing Systems: Service Center, NetSmart, Remedy, InfoMan, Telnet, Service Desk, Clear Quest, CRM, TFS, GLITCH, Velocity

Databases: Oracle, Access, ETL, DB2 (Data Mart, Data Warehouse), Infoview, Business Objects Reports

Environment: s Unix, Windows NT, VMWare, Mainframe (RACF), TSO/File Aid within MVS Environment

Operating Systems: Windows 95, Windows XP, Windows 7

Methodologies: Agile, Waterfall and SDLC

Programming Languages: SQL Developer, SQL Server Mgmt Studio 2008/2010, Visual Basic, Java, .NET, C++, Drupel, VBScript, COBOL, DB2

Browsers: IE6-11, Firefox, Safari, Netscape, Google Chrome eCommerce eBiz/eCommerce

Applications: Peoplesoft, MS Office Suite, BOF, Retail POS, AE, UWA, PDK, USC, Halogen, ADP ezLabor, Team City, Retail Banking, Fidelity Systematics

WORK SUMMARY:

Confidential

Quality Assurance Manager

Responsibilities:

• Fidelity Systematics CIS/FM/ST/IM - Western Union Credit Card Transaction Testing
• Fidelity Systematics CIS/FM/ST/IM - Checking Account Testing - Positive and Negative Testing
• Fidelity Systematics CIS/FM/ST/IM - Loan Process/Loan Transaction Testing
• Creation/Definition/Development of Quality Assurance Department
• Management of 40+ Resources (QA/UAT Testing)
• Creation/Definition/Development of UAT Testing Process
• Creation/Development of Test Plans for Functional/Regression/Load/Performance Testing
• Creation/Development of Test Plan for AD Directory Testing (System Administrator Role)
• BSA Requirements Gathering/Review
• Creation/Definition/Development of VM/Browser QA/UAT Testing Process
• Creation/Definition/Development of Imaging Testing for Dev/Test/Prod Environments
• Creation/Definition/Development of Knowledge Transfer Process to Training Department and Technical Support Team
• Production Validation of Release Code
• Defect Management of QA and UAT Testing Defect Tickets
• Continuous Improvement Initiatives of Agile/SDLC Process
• Prepares system test plans/procedures and ensuring that proper testing scenarios and quality assurance measures, including regression testing, have been carried out by the testing team
• Determines testing requirements, methods to be used, and sequences/phases of test operations
• Develops, maintains, and updates test scripts and architectures, sample test data, and test environments along with evaluating and implementing testing tools
• Performs tests to verify system reliability and to ensure conformity of systems to quality standards
• Monitors the system testing environment to assure the integrity of results
• Analyzes and interprets system test results; identifies potentially suboptimal system performance and error codes; and prepares technical reports containing quality and reliability data for use by systems/programming personnel
• Prepares and maintains records of performance specifications, programs tested, testing methods used, and results
• Able to implement root cause analysis to assist in performance improvements throughout the systems development life cycle

Confidential

Associate/Business Test Lead

Responsibilities:

• TSO/RACF Testing
• SDLC Project Management
• Fidelity Systematics - FM/RM/IM/ST
• Data Warehouse/DB2/Data Mart/Oracle Testing Validation
• HP Quality Center - Test Requirements, Test Cases, Test Execution
• BSA Requirements Gathering/Review
• DB2 to Oracle Migration Testing
• SIT Testing
• Infoview Validation Testing
• Customer Account Testing - Credit Card Transactions, Loan Processing, Bank Account Transactions (Payments/Loans)
• Business Objects Reporting Testing
• Client Reporting Level Testing
• Pilot Foundation Test Strategy/Test Cases/Test Execution/Launch
• Planned/designed/facilitated/executed E2E Test Plans / Test Scripts
• Identified testing goals, time lines, milestone schedules, and metrics
• Facilitate the Business Acceptance Test Plan review and approval by project stakeholders
• Database Load/Performance Testing
• Ensured all issues are User Acceptance Tested, logged, tracked and resolved
• Ensured all test cases are traceable back to the requirements and all requirements are traceable to test cases
• Managed the development/execution of User Acceptance Test Cases and Test Scripts.
• User Acceptance Testing including Functional, Usability, Beta, Integration, Security (roles and entitlements), Exploratory and End to End Testing
• Coordination of User Acceptance Test Scripts Testing
• Secured resources to plan and execute User Acceptance Test plans and scripts
• Managing User Acceptance Test defect tracking.
• Escalated priority defects as well as providing timely defect reports to management
• Facilitated production validation for all monthly and quarterly releases
• Facilitated of various financial recordkeeping products and reports

Confidential

Quality Engineer

Responsibilities:

• Enterprise Level Development/Execution of System and White Box Functional Test Cases
• Finding/Tracking Defects
• HP Quality Center Testing
• BSA Requirements Gathering/Review
• SIT Testing
• Enterprise Level Data Migration/ETL
• Pre-ETL/Post ETL Data Validation
• Enterprise Level Build Deployments
• Demonstrating functionality in periodic Management Reviews
• Regression Suite Development/Automation
• Enterprise Level Load and Performance Testing
• Ad Hoc Testing
• Enterprise Level Management of Production Releases
• Conducting post implementation reviews

Confidential

Automated Testing Engineer/Specialist

Responsibilities:

• Automated Programming in QTP for multiple government projects (Black/White Box Testing)
• SOPs (Standard Operating Procedure) Creation
• BSA Requirements Gathering/Review
• Cross functional teamwork with Federal and Contractor Team Members
• SIT Testing
• Technical Writing of National Archive Confidential Automation Documents- Enterprise Level
• Diagnostic Page Coding for all TCO Servers for Daily Reporting - Enterprise Level
• Mentoring of Automation Peers
• Advanced QTP Programming
• Script debugging
• VBScript Coding/Debugging
• Descriptive Programming

Confidential

Sr Alpha Testing Team Manager

Responsibilities:

• Enterprise Level - Manage a multi-location testing team - Lenexa, Alpharetta, GA and India
• Management of 30 Resources (multi-location team/field locations)
• BSA Requirements Gathering/Review
• Enterprise Level - Manage 9 Unix/VMWareTest Environments - Configuration/Installation/Support/Troubleshooting/Issue Resolution/Performance Testing
• TFS (Team Foundation Server) Testing Tool
• Enterprise Level - Manage SW/HW Upgrades, Sustaining Patches and Production Fixes
• Manage/Developed Production Installations for clients
• Manage Change Management Approvals
• Creation/Maintenance of ISO Documents
• Manage/Developed Release Management Process for customers
• Coordination between Product Development, Development, Field Offices, Customer, Testing and Production Support
• Continuous Improvement Initiatives to include Process Improvements/Initiations
• HW Lifecycle Management for Test Environments
• Continuous Improvement for Test Case/Test Results Tracking

Confidential

Quality Assurance Analyst

Responsibilities:

• Working with Enterprise Level Development to work through issues and problem-solving for the client
• HP Quality Center Testing Tool
• BSA Requirements Gathering/Review
• Black Box Testing for design, navigation and behavior consistency and flow
• White Box Testing in the areas of functionality, regression, cross-browser compatibility, responsiveness, load/performance testing, browser versions, banner utility, accessibility and web analytics.
• Client Web Site Weekly Production Rolls (Test, Stage and Production)
• Client Testing Support/Urgent Request Fulfillment/SIT Testing/Ad Hoc Testing (Client Types: Malls, Yogurt, Office Products, Sports Drinks, Office Equipment)
• Team Training Documentation Development

Confidential

Test Manager

Responsibilities:

• Worked as part of a team led by a Project Manager to implement the new solution
• BSA Requirements Gathering/Review
• Worked closely with the business partners and other IT Staff for all project phases from Design, Development, through Implementation
• Create and implement Black/White Box Testing to include test plans/test cases/test scripts for:
• SIT Testing - System Integration Test
• Ad Hoc Testing
• Integration Test
• User Acceptance Test
• Load and Performance
• End to End Testing
• Data /Product Specific Testing
• Prepared/Revised the Test Plan and Test Strategy Documents
• Conducted Black Box Testing of Client Applications written in Oracle, C++, Java, VB Scripts, Access Macros and PL/SQL language
• Management of Black Box Testing efforts, communication of status and issues to program manager, project manager & team
• Performed advanced levels of analysis, problem solving and research skills to formulate solutions to business needs
• Resolved problems in the design, build, test, production implementation, and post-implementation phases in coordination with other technical and business groups.
• Managed testing issues

Confidential

Test Engineer

Responsibilities:

• Primary Execution Lead/Integration Testing Lead for New Enterprise Level Software Functionality and Regression Testing - Black Box Testing
• Fidelity Systematics FM/RM/IM/ST
• SDLC - Developed Project Requirements/Data Requirements/Testing Strategies
• Mentored new team members on applications
• Communicated risk/scope change/resource issues
• Planned future projects - Unix/NT (estimated LOE/TCs/Resources)
• Developed and executed comprehensive system test plans and scripts, and facilitating testing across multiple platforms and groups.
• Responsible for defining the Scope of testing for Enterprise Level System Testing and Integration Testing.
• Integrated in Development/System Testing/ETE/UAT/Production Level Issue Resolution
• Partnership/Cross-Functional Teamwork with the Business/Development/System Testing/ETE/UAT/Production
• Black Box Testing of Enterprise Software Applications (POS, Retail, Order Processing, eBiz, Loan Processing, Credit Card Transactions, Bank Account Transactions, Fulfillment Warehouse, Shipping)
• Collaboration with Business, Development, Implementation and Production Teams
• $39.04M Proactive Event Savings - Billing/Network/Cable
• Mission/Business Critical Single Point of Contact on Hardware/Software Events
• Wi-Fi Testing/System Monitoring
• 3G Wireless Launch for Confidential - Product Development /Load and Performance Testing/Functional Testing /Implementation
• Cable Business Production Event Root Cause/Corrective Action
• Network Services Liaison for IT Organization
• Development/Black Box Testing/Implementation of the ETPM – Trouble Management Team - – Processes, Knowledge Base, Unix/NT, Web Site, Facilities, Security, Job Descriptions
• BSA Requirements Gathering/Review
• Development/Testing/Implementation of Operational Support Model
• Development of cross departmental 3G proactive improvements forum
• Network/IT Chronic Issue Team Initiative
• Executive Critical Issue Reporting/Communication
• 3G Pre-ORT Wireless Black Box Testing
• Development of 3G IMO Customer Support Model Tools – Cross Functional Team Document, Detailed 3G Product Knowledge Tool, PCS – Network Functional Knowledge Topologies

Project Manager

Confidential

Responsibilities:

• Managed a team of nine (9) direct report project managers (web, wireless, etc…)
• Oracle Database Development/Black Box Testing/Implementation
• Project Manager Training Program Development
• Continuous Improvement Projects (Project Plan Templates, New Employee Handbook)

Sr. Technical Services Management

Confidential

Responsibilities:

• Managed a team of seven (7) direct reports
• Client Service Level/Vendor Negotiation and Management
• Operational Network Availability Reporting to Executives

Business Analyst

Confidential

Responsibilities:

• Weekly/Monthly Statistical Operations Review of Service Level Reports
• Statistical Coordination/Operational Reporting
• Operational Event Ticketing System Development