SUMMARY

• 25 years of overall R&T/IT experience in Development, QA, Program/Project & Risk Management, using Agile & Lean Methodologies - Scrum/Kanban & RUP/Waterfall Transformations.
• My experience includes working across a variety of industries which has included telecommunications, financial, manufacturing, utility, airline, retail, and transportation systems.
• Contribute to all phases of the Systems Development life cycle with business system design and analysis, requirements gathering, business process design, project management, and post-production support.
• Expertise in software testing, functioning as developer, tester, QA Manager, BA and Confidential . Proven ability to drive solutions that translate complex technical issues into excellent business solutions.
• Influence and motivate clients through strong customer facing skills.

Technical Skills: Waterfall, Agile, SCRUM, Proprietary Testing Methodologies, HP Quality Center, QTP, Load Runner, Win Runner, Microsoft Team Foundation (TFS- Defect and Web Testing) .Net, Oracle DB and E-Business Suite, Oracle AIM Methodology, SQL DB, MQ Series, Java, HTML, Requisite Pro, DOORS, CSPO in Sept 2014. CSM in progress.

PROFESSIONAL EXPERIENCE

Confidential

SR QA/BA manager

Responsibilities:

• Created and execute user acceptance test plans and test scripts.
• Logged software defects using issue tracking tools.
• Liaise between developers/testers and business units; foster quality communication.
• Performed screen-based testing, verifying correct performance and ensuring flow of information and data entry that is logical and correct based on application business requirements.
• Verified new functionally does not impact on existing functionality.
• Ensured flow of data and screens are logical for each business process.
• Developed master test plans and strategies to test applications with real scenarios, and test for performance related problems.
• Managed the testing of application interfaces with other mission-critical systems to ensure adequate coverage.
• Conducted all Scrum related activities, including sprint planning, daily scrum meetings, sprint retrospective and client demos.
• Interface with personnel and product owners on an active basis to manage product backlog and sprint activities.
• Planned resources for release and testing functions which encompassed Business and Test Analysts.
• Operated in Hybrid Agile / Waterfall environments, with capability in Quality Center, Rally, and Crucible / Fish Eye. Managed the Portfolio Hierarchy for several project initiatives: user story creation/assignment, grooming and Iteration Planning for sprints throughout the development lifesycle.
• Tracked progress through the development life cycle using Rally for requirements and Confluence as a SharePoint. Ensure all scrum activities are tracked, and kept up-to-date, and reported on a daily basis.

SR QA Manager

Confidential

Responsibilities:

• Developed business requirements and use cases during Joint Application Development sessions.
• Instrumental in creating the best project team for quality artifacts to ensure proper test coverage.
• Worked with business and development teams to create test cases.
• Served as a Liaison to business users leading the analysis of requirements to ensure proper coverage.
• Rolled out and managed outsourcer “train the trainer” program for ATC Methodology Overview, Test Design, Defect Management & Reporting, Verification, and Text Execution.
• Managed team of testers to achieve the desired results including meeting target dates.
• Ensured adequate allocation of resources for staffing and full team utilization.
• Communicated project milestone dates and metrics to upper management.
• Provided Executive status reports to upper management based on daily testing progress.
• Directed test coordinators on content and format for overall test plans and test strategy for government programs.
• Trained client teams on best practices and tools defined at the Enterprise level.
• Monitored and prioritized testing workload of matrixed team to achieve quality results.
• Documented lessons learned at the end of the life cycle and translated them into actions to improve processes.
• Evaluated current processes to eliminate redundancies and create more efficient QA team processes.
• Developed full scale project plans leading to the System of Record relational database.

Project Management

Confidential

Responsibilities:

• Led Business Systems Analyst driving the definition of business need, overall solution design, build and test, root cause analysis, and advance performance tuning for complex business processes and functionality.
• Worked with ITO, U-verse Quality Control Planning, TDOC, U-verse Quality Control Test and Test Environment Management (TEM), and monitor VPMO status for environment build activities for major releases.
• Served as an escalation point for the End-to-End Environment delivery team resolving issues with build out, maintenance and test environments.
• Served as an escalation point for the End-to-End Environment delivery team when there are issues with build out, maintenance and test environments for Network Infrastructure and Environment building for IPHONE and Mobile applications, including Amdocs Telegence applications and Enabler.
• Managed team of testers and business analysts for testing and validation of funding and financial decision support system. Created entry and exit criteria for test environment, and implemented Test Director as testing tool.
• Defined customization and general workflow processes for requirements, test lab, and defect tracking modules using Test Director. Designed and developed automated test scripts using Quick Test Professional for functional and regression testing, and managed defect tracking and assignment, resolution, and retesting throughout all testing cycles.