SUMMARY

• Over 7+ years of experienced in Business Analyst, QA Analyst and Project Coordinator with successful experience in eliciting, analyzing, documenting the requirements for business processes, policies, and information systems. Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Experienced in Software Development Life Cycle (SDLC) variants including Agile, Waterfall and RUP as well as Project Development Life Cycle (PDLC) phases.
• Business Requirements Document, USE Case Specifications, Functional Specifications, Business Continuity Plan (BCP) and Workflows Diagrams.
• Proficient in Object Oriented Analysis (OOA), Unified Modeling Language (UML), Rational Unified Process (RUP) and Rational Requisite Pro.
• Experienced in using UML methodology for creating Use Cases, Activity Diagrams and Sequence Diagrams using MS - Visio and Rational Rose.
• Familiar with the current industry improvement standards like Six Sigma, Capability Maturity Model (CMM) and Capability Maturity Model Integration (CMMI).
• Modeled, managed and communicated requirements throughout the project life cycle performed Gap Analysis against requirements specifications to determine fit.
• Experienced in Graphical User Interface (GUI) design and conducting Joint Application development (JAD) and Rapid Application development (RAD) sessions.
• Experienced in System and Component Integration Testing, Functional and Regression Testing and Sanity Testing.
• Well versed with Microsoft Project for project planning and reporting.
• Experienced and ability to create Requirement Traceability Matrix (RTM) for managing changes in System Requirements.
• Experienced in reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts and User Acceptance Testing (UAT).
• Excellent Analytical, Problem Solving and Communication Skills, Leadership and Management Abilities and Team Spirit.

TECHNICAL SKILLS

Operating Systems: Windows, Windows XP, Unix, Linux

Programming Languages: C, C++, HTML, XML, Visual Basic, JAVA, J2EE, SQL

Process/Design Tools: Rational Suite, HPQTP, HPQC, Test Director, Win Runner, Load Runner,JIRA

Data Bases: SQL Server, MySQL, PL/SQL, Oracle

MS Office Suites: Word, Excel, Power-point, Project, Visio, Sharepoint, Access, Outlook

SDLC Methodologies: Agile, Waterfall, RUP, RAD and UML

PROFESSIONAL EXPERIENCE

Confidential, SC

Business/Quality Assurance Analyst

Responsibilities:

• Performed enterprise analysis by developing business cases, feasibility studies and business requirement document for three strategic business initiatives of the SC State Public Health Department.
• Created cost benefit analysis by performing statistical research and discovering key client data through observation, interviews, surveys and job shadowing.
• For healthy options at work program area performed stakeholder analysis, business process modeling (current and future state models), data modeling, and development of use cases including functional and non-functional requirements for developing a new information system for the program area.
• Quantify and prioritize potential and new initiatives based upon expected business impact and create various scope options dependent on priorities and cost/benefit expectations.
• Analyze complex problems and create innovative solutions by applying analytic and critical thinking skills and Assist in the development, management and continuous improvement of business analysis and project management processes & templates.
• Participated in the definition of acceptance criteria and quality metrics to help drive adoption and proactively identify technology business needs as they relate to new implementations as well as enhancements to current services.
• Facilitate the design of integrated solutions (process, technical & organizational) as well as mmanaged portfolio of information technology projects, initiating regular reviews with technology team members and providing updates to key stakeholders.
• Drive projects to completion (deployment, training, documentation, support, usage analysis) while working within the constraints and timeline of the business.
• Actively track each aspect of project performance against schedules, ensuring that milestones are being met and obstacles/issues are identified to ensure project goals are achieved.
• Worked with information technology team members to develop plans/schedules/deliverables to meet targeted delivery dates for each solution.
• Identify and escalate issues and risks early to minimize impact to the overall project schedule.
• Communicate with business SMEs to ensure expectations are kept in line with project objectives & status.
• Created models to support requirements such Context Diagrams, Entity Relationship Diagrams, Business Rules Matrix and Data Dictionary as part of solution specification.
• Involved in Project Management activities like Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling and Drafting remedy procedures.
• Facilitated requirement gathering sessions with the business team to collect the business standards, security and service level requirements and studied the business process.
• Involved in the creation of test plans, test cases and test strategy based on the functional and non-functional requirements and then linking them to maintain Requirement Traceability Matrix.
• Participating in QA team meeting and bug tracking meetings as well as Performed testing of all the basic functionalities like adding, deleting a contact, display of the main screen etc.
• Performed Manual testing, Compatibility testing and Regression testing and updated the regression tests.
• Managed the requirements, Test Cases and Test Design using Test Director as well as Automated the functionality testing using Win runner.
• Implemented various checkpoints and developed reusable functions using Win runner as well as Interacted with various end user teams during beta testing to gather feedback on application usability.
• Coordinated with the QA Team and developers for testing activities across multiple systems and managed Conversion test execution using agile methodologies.

Environment: Windows XP, SQL, PLSQL, UAT, UML, Rational Suite, MS Office Suite, Agile, Test Director, Win Runner, Test director.

Confidential, NJ

Financial Business/Quality Assurance Analyst

Responsibilities:

• Acquired a strong understanding of Investment Banking and specific knowledge related to Fixed Income, Corporate Finance, Derivatives (e.g. cash flow analysis, duration, credit risk, Underwriter, Bonds, Debentures, stocks, Exposure at default, credit default swap, Interest rate risk, Exchange Rate Risk, liquidity risk, spot rates, forward rates, Call Options, Put Options, Capital Asset Pricing Model).
• Conduct JAD sessions & produce Gap Analysis & Data Audit Document, create & implement Data Standards & Naming Conventions & Source-to-Target Data mapping document.
• Interface with the traders for gathering the requirements & development of application documents as well as interpret Business Process Flows and Reengineered Process to achieve maximum outputs.
• Detailed design of some of the key aspects of the accounting application like Equities, FOREX trading & stocks and in-depth knowledge of the practices of private equity, FX, Derivatives, risk management, financial tools and theories.
• Responsible for managing and maintaining relationships with clients as they pertained to new enhancements, GAP analysis, monthly reporting, and current expectations.
• Responsible for the gathering of requirements, from clients, completing business analysis, and writing of the Data Dictionary, Preliminary and Final Function.
• Responsible for the management of the software process from requirements gathering, documentation, management approval, client approval, development, to testing and final presentation to the client.
• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project team, sponsor, and stakeholders to baseline the scope of the work and enable development of the plan.
• Conducted user interviews at both in-house and client locations.
• Monitored and assisted in designing and development of Use Cases, Activity Diagrams, Sequence Diagrams, Object Oriented Design (OOD) using Unified Modeling Language (UML).
• Identified, researched, investigated, analyzed, defined and documented business processes and Use Case Scenarios.
• Reviewed Test plans, Test cases, Test case execution using specification documents and Rational Test Manager.
• Performed Smoke Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications to ensure feasibility of testing effort.
• Conducted highly interactive Joint Application Development (JAD) sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing using Waterfall Methodology.
• Project management update and controlling to ensure on time delivery using MS project
• Interacted with clients to finalize the Business Requirements for the application.
• Performed feasibility and adaptability study to identify the business critical areas from User perspective.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.

Environment: Rational Suites, JAVA, Oracle, UML, Test Director, JIRA, Windows, UNIX, Microsoft Office suite, SQL, Waterfall.

Confidential, TN

Business Analyst/Supply Chain Coordinator

Responsibilities:

• Gathered requirements from the business and technical end to develop the mainframe and the web portal backend.
• Actively participated during the Production releases of the products and provided go-live support during Production deployments.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• Gap analysis and structured walk through of work flow with Actuaries and Underwriters to identify and fill the gap after the merger.
• Problem solving skills and building a liaison between business and technical ends of the project as well as resolved system issues as they relate to production processing, report applications and system output.
• Researched in determining the reporting tool, and the allocation of direct access to backend tables for real-time Ad hoc Reporting and analysis.
• Played a major role in documenting functional and technical specifications, assigned problems to appropriate software development team for fixes and performed meetings and discussions to implement technology concepts.
• Created and managed project templates, use case project templates, requirement types and traceability relationships and performed document management using Microsoft Sharepoint.
• Developing Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed SQL queries for Backend Testing and Report Generation accordingly based on the specifications.
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules (Requirements, Test Plan, Test lab and Defects).
• Liaised between client and Siebel teams as PM to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
• Assisted project leader for project management and delivering projects and performed Functionality, Integration, GUI, Regression, Usability and System testing.
• Performed script import and synchronized JAVA based applications with client website and have used Quality Center to log all the test cases/scripts and generate a daily status report.
• Performed testing and developed usage manual for Quick Test Professional (QTP) as well as performed automated testing using Quality Center, Business Process Testing (BPT), Quick Test Professional (QTP) or Win runner using Rational Unified Process (RUP) method.
• Involved in creating a detailed System Test Plans, Test Cases and Test Scripts for different modules in the Application according to the Business Requirement Documentation.
• Conducted meetings with the Business representatives to review products.

Environment: Windows, SQL Server, HPQTP, HPQC, JIRA, MS Office, MS Access, MS Visio, MS Office, PL/SQL, Gap Analysis, Oracle, RUP.

Confidential, KY

Business Analyst

Responsibilities:

• Gathered Business Requirements and wrote Business Requirements Document (BRD) by working with the client IT staff, project managers.
• Fully responsible for understanding business logic and designing requirements, assisting other business analysts in generating Functional Requirement specifications (FRS) and User Requirements Specifications (URS) and communication with the developers.
• Conducted the Joint Application Development (JAD) Sessions with stakeholders and developers to have a clear picture of a project.
• Implemented Agile methodology for iterative and incremental development of the system.
• Helps in conducting Gap Analysis (GAP), User Acceptance Testing (UAT), and System Integration testing (SIT) and SWOT analysis.
• Performed GAP Analysis for HIPAA 4010 and 5010 transactions and have used EDI tools to verify mapping to X12 format.
• Worked with the management for improving and giving new ideas for designing future processes of the HIPPA transactions dealing out with EDI’S 271, 276 and 270, 470, 835, 837, 834, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles and also well versed with ICD 9 and ICD10, Facets.
• Do data analysis for various version changes of EDI messages on different sub-systems and Providing the required test data for the developers in order to fix the defects.
• Worked on improvement of Claims Reimbursement User Interface for a better experience and in corporate changes as per HIPAA guidelines using the gap analysis.
• Wrote SQL scripts for creating performance evaluation reports.
• Developed test cases and test plans on the basis of requirements and also did manual testing of the functionality of the application to ensure that the application is able to handle a lot of data.
• Used UML to create use case diagrams, sequence diagrams and activity diagrams.
• Performed Backend testing by using PL/SQL queries to test the integrity of the application.
• Developed flowchart and process diagram using MS Visio.
• Conducted interviews with clients to analyze their data and gather requirements.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Identified bugs during the test phase and reported them using HP Quality Center.
• Maintained Traceability Matrix throughout the project.
• Documented various workflow diagrams like AS-IS and TO-BE processes.
• Used the Rational Unified Process (RUP) to build the different phases of Software Development Life Cycle (SDLC).

Environment: RUP, SQL, MS Visio, MS Office, UML, Windows XP, Rational Test Manger, HPQC, HPQTP, Agile.

Confidential 

Jr. Business Analyst/Project Coordinator

Responsibilities:

• Acted as a secondary liaison between stakeholders: system users, clients and managers, who have a business problem, and software development team to gather requirements.
• Help Incorporated Rational Unified Process (RUP) to create Business Requirement Document specifications using MS Visio and MS Word.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues on behalf of PM.
• Gap analysis and structured walkthrough of workflow within different departments to identify and fill the gap after the merger.
• Created Business Requirements Document and assisted converting them into System Requirement specifications Document.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Narrative using the UML (Unified Modeling Language) methodologies.
• Helped Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for UAT (User Acceptance Testing).
• Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Participated in Design walk-through with SME's to baseline the business architecture.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and upcoming deadlines.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insures that critical requirements are not missed.