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Qa Manager Resume

4.00 Rating

Reno, NevadA

SUMMARY:

  • 19+ years in Delivery Management, Change Management, Test Consulting both at offshore and at client locations in Canada, USA & India;
  • Managed a large team of up to 100 + resources between onshore and offshore.
  • Planning and delivering testing services across multiple concurrent projects ensuring consistent application of testing best practices and processes that will improve the quality of test results and drive down the cost.
  • Encompasses strong leadership and successful team building capabilities combined with excellent technical, communication and customer service skills.
  • Experience in the Blended (Onsite - Offshore) Delivery Model - Coordination, Client Communications, Status tracking and Issue resolutions
  • Strong in Managerial & Delivery model, Test Management, People Management skills and well experienced to handle large teams.
  • Strong experience in regularly interacting with CXOs, leaders, partners, analysts and testing industry leaders on wide-ranging subjects like Test Center of Excellence (TCOE) /Outsourcing challenges, business case, RFP, best practices and development of cutting-edge testing methods and Processes.
  • Managed large testing service programs (Multimillion / multiyear / multi location) in Oil and Gas domains.
  • Planning, management and delivery of all Quality related activities including Quality Planning, Health checks, Stage Gates, Post Implementation Reviews, Continuous Improvement and Root Cause Analysis for assigned projects, programs or work items as appropriate
  • Manage resourcing, team workload, performance and delivery targets for multiple projects/programs.
  • Make recommendations to the PMO/Project managers on the improvement of Quality Assurance processes and practices and where appropriate help to establish these and implement where agreed
  • Provide technical guidance and expertise to team members, colleagues and/or customers
  • An astute planner with exemplary communication, relationship management, Program & Account Management, Knowledge management, People management, analytical and organizational skills.

EXPERTISE IN:

  • Project management
  • Vendor management
  • Change management
  • Agile and Waterfall methodology
  • SAP Project Management
  • Oil and Gas Industry
  • Public Sector
  • IT Service Management
  • Test Management
  • Data warehouse/Big Data
  • Mobile/Cloud apps

TECHNICAL SKILLS:

Language/ Software Technologies: QTP 9.0, Quality Center 9.2/10.0/11.0 , SQL Server 2005, C#, Visual Basic .Net, ADO .Net, Oracle 9i,MS-Visio 2010, Visual Basic 6.0, Visual Interdev 6.0, ASP, HTML, DHTML, VBScript, JavaScript, XML, XSL, IIS 4.0, IBM Rational Requisite PRO, Visual Intercept, SharePoint, Rational Unified Process (RUP), Live link, Jira

ERP: SAP Supply chain management-- CMS 7.0, ECC, PI, Sales force, CRM, Datawarehouse, ETL, clear quest

Operating Systems: Windows 2003, XP, 2000, 98, 95, NT 3.5x, NT 4.0, Win 7

Databases: SQL Server 2005/2008, Oracle 9i, Oracle 8, PL/SQL, MS Access, Oracle Application server---OAS 4.0 and 9.0

AUTOMATION TOOLS: HP Quality Centre 9.2/10.0/11.0 /11.5 and QTP 10.0/ 11.0

EMPLOYMENT HISTORY:

Confidential, Reno, Nevada

QA Manager

Responsibilities:

  • Managed and directed test teams offshore-onsite for large implementation replacing existing legacy application.
  • Providing Technical Leadership and Strategic Direction to the Testing teams.
  • Test Leadership & Management at the project and program level
  • Test Strategy Development
  • Validation of system, unit, integration and regression testing done by the vendor during product QA.
  • Leading large scale transformation initiatives, leveraging a variety of delivery models
  • Identifying roadblocks/challenges/ opportunities and implementing successful solutions
  • Consulted with business representatives to resolve issues and to clarify testing requirements when necessary;
  • Manage people and technology changes; ensuring necessary stakeholders are informed and training requirements met
  • Setting up automation community/SOA testing/web service using Para soft/ QTP.
  • Identify roadblocks and devises solutions in collaboration with stakeholders to resolve challenges
  • Planning and managing knowledge acquisition and transition for large testing programs

Confidential

QA Program Manager

Responsibilities:

  • Managed and directed large test teams for large implementation replacing existing legacy application.
  • Providing Technical Leadership and Strategic Direction to the Testing teams.
  • Test Leadership & Management at the project and program level
  • Test Strategy Development
  • Agile Testing
  • Application Design & Architecture
  • Leading large scale transformation initiatives, leveraging a variety of delivery models
  • Identifying roadblocks/challenges/ opportunities and implementing successful solutions
  • Consulted with business representatives to resolve issues and to clarify testing requirements when necessary;
  • Manage people and technology changes; ensuring necessary stakeholders are informed and training requirements met
  • Identify roadblocks and devises solutions in collaboration with stakeholders to resolve challenges
  • Planning and managing knowledge acquisition and transition for large testing programs

Confidential

QA Delivery Manager

Responsibilities:

  • Develop effective Test Architecture, TDM Testing strategies and approaches per organizational needs
  • Ensure the test process, methodologies and tools are applied appropriately and that test phase criteria are agreed to by stakeholders.
  • Managed Release management and played the role as Test Environment manager.
  • CRF/Change Management (Review, Approve, Reject incoming Change Requests on behalf of TEM)
  • Environment Support/Patching (Schedule and execute test environment patching schedule as determined by CC)
  • Lab Support/Maintenance (Perform day to day Lab maintenance and support duties as required to maintain all Labs in peak availability, functionality and reliability.)
  • Managed the testing team to support service desk and tickets.
  • Host environment rebuilds for IST (IMI1/2, IMI3/4, IMI5/6) and DEV (IMA1) environments
  • Responsible for planning and coordinating the build requirements,
  • Collaborated with relevant operational and build teams to construct testing and implementation strategies
  • Managed effective use of testing tools and testing automation process fundamentals
  • Liaised with relevant business change teams to gather non-technical business requirements
  • Ensure that any new design of software for company systems meets system compliance and interface specifications
  • Planned resource requirements and usage (test databases, scheduling, resourcing etc.) with the Project and Program manager.
  • Forming a core team of staff at onshore and offshore, for the transformation program from BNS(Bank of Nova scotia) SMEs and incumbent vendor via video conference, parallel training (at Bank location) and help in monitoring the transition progress
  • Anchor the Transition Planning, scheduling, requirements and execution
  • Implementation of QTP with Maven/Jenkins ( CI/CD development) for Digital/online banking application for Automation
  • Guiding the Agile teams on mobile testing Automation best practice and framework support for hybrid models.
  • Developing and debugging regression suite for multiple applications.
  • Mobile testing for various application under channels using Perfecto mobile tool.
  • Hiring, Mentoring, Goal Setting, and Performance Appraisal of testing professionals.
  • Effective Communication, monitoring, governance and reporting of transition
  • Reviewing at least a weekly basis with BNS Transition Manager the progress of the project against the agreed schedule, staff and plan

Confidential

Test Program manager

Responsibilities:

  • Test Manager for leading TDM Testing engagements for multiple projects in Insurance domain & Dataware housing.
  • Overall delivery and performance of QA and testing services across multiple projects/lines of business
  • Defining and implementing overall TDM QA and testing strategy, process and practices
  • Defining and implementing the operational framework and delivery model for TEM( Test environment management)
  • Setting up TCOE at offshore/onsite at program level
  • Defining, implementing and monitoring key performance indicators and service level objectives
  • Defining and implementing a roadmap for evolving to a managed testing services model
  • Developing estimates for large TDM testing programs
  • Planning and managing knowledge acquisition and transition for large testing programs
  • Financial forecasting, budget management, RFP preparation, mobile testing plan, tracking and reporting to senior management
  • Ensuring that the status of each testing project is clearly monitored and reported to internal and external senior management
  • Pre-sales activities with Practice director at program level.
  • Automation implementation using Selenium for one of their web based portals for commercial insurance.
  • Implementation of Selenium with Mavis and Jenkins for CI/CD for their Agile based project automation
  • Selenium-Java as a language was used to develop automation scripts.
  • Managed testing team who automated was done for more than 3000 scripts.
  • Ensuring risk mitigation plans are in place and monitored closely; Escalating and resolving issues with senior management
  • Managing the delivery of improvement activities identified from lessons learned reviews and management reviews
  • Resource management and optimization to ensure testing activity and resourcing requirements are effectively planned
  • Defining and deploying appropriate training / mentoring practices to ensure teams possess, maintain and develop required skill sets
  • Coaching, mentoring and guiding the testing team in their daily project activities
  • Hiring, Mentoring, Goal Setting, and Performance Appraisal of testing professionals (reviews, career planning, salary discussions, etc.)
  • Pre-Sales activity for guidewire testing with Horace Mann.

Confidential

Test Manager

Responsibilities:

  • Managing 6 test teams with 6 test leads directly reporting and 40 + testers.
  • Managed and directed large test teams for large implementation replacing existing legacy application.
  • Providing Technical Leadership and Strategic Direction to the Testing teams.
  • Setting up TCEO and implemented that testing uses and conforms to leading practice testing methodologies and process;
  • Plan, arrange and control meetings, workshops and relations with Project Team during test planning and throughout subsequent development and testing activities.
  • Ensure an appropriate amount of due diligence is used so the ministries receive a quality integrated system that fulfills business needs and supports business operations;
  • Ensure there is minimal duplication or overlap of test effort with the vendor to manage cost, time, and effort.
  • Control scope creep and minimize re-work by managing the process used by SMEs and the vendor to identify potential change requests resulting from test planning and test execution;
  • Formulate & Develop effective Test Architecture, Testing strategies and approaches per organizational needs
  • Developed Training Program for new employees, reduced learning curve and improved employee productivity
  • Mentored team members in QA procedures and processes and facilitated onboarding with the Data project.
  • Develop a testing plan that includes User Acceptance Testing (UAT), Differential System Testing (DST), Mobile testing and Business Simulation Testing (BST), white-box testing for approval by the PD and Steering Committee that represents both industry leading practices and a tailoring of those practices to the unique business environment. This plan must have minimal overlap with the effort that is being conducted by Dell (Vendor).
  • Validation of system, unit, integration and regression testing done by the vendor during product QA.
  • Development and supervision of the data migration and data cleansing tests to ensure data in the new system is accurate and validated.
  • Oversee and report on the technical and system testing including load, security, mobile and interface operations.
  • Coordinate all activities and SMEs during the testing process.
  • Co-operate with Business and Vendor as required to ensure that business fit and the needs of the business have the utmost priority.
  • Work with Project Director on RFP/business case for presentations to steering/governance committee.
  • With the PD, PA and BA ensure that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the project stakeholders.
  • With the PD, PA and BA manage all risks associated with the testing and take preventative action when any risks become unacceptable or require escalation.
  • Coordinate testing and manage the day-to-day testing activities of the business SMEs.
  • Oversee rigorous scope control by managing the interaction between SMEs and the vendor to minimize change requests resulting from test planning and execution.
  • Report regularly test results and metrics to the PD, Business Owners and project oversight committees.
  • Liaise with the Dell regarding testing and development efforts and work closely with their process and staff.

Confidential

SAP Program QA Lead

Responsibilities:

  • Lead a large geographically dispersed team in US, China, India and Canada.
  • Lead the multiple teams for multiple projects of business testers for complete Release and test management solutions.
  • Application interface are web based and client server.
  • Worked with C-level executives for process improvements and various project management activities.
  • Analyzed and verified requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
  • Provided trainings on HP Quality Centre (11.0 ALM) and used for project requirements, test plan, execution and dashboard.
  • Created Quality Assurance Plan for re-implementation of all SAP projects.
  • Experience in creating test cases/test scenarios using flow charts in MS Visio.
  • Coordinated release activities with internal groups and external Stakeholders
  • Coordinated and managed the vendor to the responsibilities outlined in the contract and statement of work and weekly meeting with the vendor team on project development progress.
  • Created and maintained requirement traceability matrix.
  • Coordinated with different other projects like SAP ECC and SAP PI for Integration Testing.
  • Coordinated functional, system, mobiletesting, integration and smoke testing, Transport and cutover testing.
  • Ensure the test process, methodologies and tools are applied appropriately and that test phase criteria are agreed to by stakeholders.
  • Managed Release management and played the role as Test Environment manager.
  • CRF/Change Management (Review, Approve, Reject incoming Change Requests on behalf of TEM)
  • Schedule and execute test environment patching schedule.
  • Lab Support/Maintenance/ infrastructure testing for cloud based test environments.
  • Managed the testing team to support service now and tickets.
  • Collaborated with relevant operational and build teams to construct testing and implementation strategies
  • Managed effective use of testing tools, mobile testing and testing automation process fundamentals
  • Liaised with relevant business change teams to gather non-technical business requirements
  • Ensure that any new design of software for company systems meets system compliance and interface specifications
  • Planned resource requirements and usage (test databases, scheduling, resourcing etc.) with the Project and Program manager.
  • Consulted with business representatives to resolve issues and to clarify testing requirements when necessary;
  • Managed people and technology changes; ensuring necessary stakeholders are informed and training requirements met
  • Assisted in department operational planning and projects, and organize and negotiate the allocation of resources
  • Collaborated with other IS leaders to perform effective staff, infrastructure and capability planning.
  • Facilitated people management and resourcing; defining roles and responsibilities, staff reviews/appraisals, recruitment/dismissals and staff training

Confidential

Test Manager\ Test Architect

Responsibilities:

  • Worked with the project manager to develop project schedules and resource allocation.
  • Developed the test plan process and creates the standard templates to be used throughout the company.
  • Defined and documents the test design approaches and techniques required for various types of tests.
  • Worked with C-level executives for process improvements and various project management activities.
  • Created and manage Release plans that address project approaches, deliverables, change management, resource and implementation schedules
  • Managed time sensitive project and release efforts
  • Established objectives and milestones within efforts managed
  • Provided trainings on HP Quality Centre 10.0 to the test team.
  • Coordinated implementations, setting up naming conventions and standards for HP Quality centre.
  • Created and documents the guidelines for test case writing and test case review to ensure proper test coverage and adherence to standards.
  • Worked with the QA Manager and Test Leads to define and publish the UI testing guidelines.
  • Participated in collaborative design sessions, including business experts, business analysts, developers and testers providing input on UAT processes and potential problems.
  • Established the process for cross-application business scenario testing.
  • Provided training, mentorship and guidance to the business and test teams.
  • Contributed to continuous process improvement of the QA-Testing practice discipline through workgroup participation.

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