EXPERIENCE SUMMARY:

• Senior level IT professional with proven team leadership experience in addition to over 10 years of IT experience, leading project releases and testing projects in Client - Server, Middle-Tier, Database/Data Warehousing, Mainframe and Web-Based applications.
• Recently led a team of 25 disparate resources (Onshore & Offshore), successfully testing multiple simultaneous projects with ever-changing scope.
• Capable of planning, executing, and leading the Testing Effort/IT projects throughout the Software Development Life Cycle (SDLC) and Software Quality Assurance Life Cycle.
• Possession of solid communication, leadership, and sense of accountability in addition to enthusiasm and flexibility allow for successful integration of this IT professional to different environments and quickly becoming valuable asset to IT teams.
• Welcome challenging leadership position with growth opportunities in IT industry.
• Effective working on strategies with executive team to deliver projects.
• Strong analytical and problem solving skills and good decision making ability.
• Results oriented, organized and self-motivated.
• Excellent leadership, written, verbal skills, interpersonal skills.
• Effective time management skills and the consistent ability to meet client’s deadline
• Extensive experience in testing techniques with expertise in Functional/System/Integrated Testing, GUI Testing, Regression Testing, User Acceptance Testing, Usability Testing and working with test case management and defect tracking systems.
• Development and implementation of Test Plans, Test Cases, Test Summary Report and Metrics collection for various projects
• Working Experience in Waterfall Model, Agile, and RUP methodology for business process, SDLC and Software Quality Assurance.
• Application Testing and Analysis of App built onVB.NET, ASP.NET, SQL included back-end and GUI testing, Application testing using Hogan Mainframe application.
• Data Warehouse Testing Experience including data transformation rules using SQL and UNIX, executed Unix Shell scripts.
• Project Management experiences - analyzing business process, determining information requirements, creating project plans, system specifications, design and implementation.
• Written ASP.Net and Visual Basics projects.
• Preparing Expense and budget reports using Excel, processing accounts payable, preparing financial reports - budget, expense, reimbursements.
• Preparing web-based University publications. Designing and updating web pages.

COMPUTER SKILLS:

Operating Systems: Windows 97/98/2000/XP, Macintosh, UNIX

Databases: MS Access, Filemaker pro, DB2, SQL Server, Oracle, AS400 iSeries, Aqua Data Studio, SQL Server 2008

Testing Tools: Test Director/Quality Center (latest 9.2)/ALM, WinRunner/QTP, Load Runner, Bugzilla, Test Case Manager, Testopia, soapUI Pro 4.5.0, JIRA

Packages: Corel WordPerfect, Peopleware, Microsoft Word, Excel, PowerPoint, MS Project, Lotus Notes 8.5

Graphic Tools: Adobe Photoshop, Adobe PageMaker @ 6.5, Fireworks, QuarkXPress 4.0, Photoeditor

Web Page Design/HTML Editors: Front Page, AdobeGoLive 4.0, AOL Press, Fetch 3.0.1, HTML

Programming Languages: Visual Basic 6.0, C++, ASP.NET, XML, JAVA, VB.NET, VB Script, VB

Other: Hogan, IIS, RUP, Shell Scripting, Business Objects, PowerAnalyser 4.0

WORK EXPERIENCE:

Confidential

Testing Program Lead/Project Manager

Responsibilities:

• Led and coordinated team of Vendor Offshore resources and Onshore resources to facilitate team work and collaboration
• Worked with project stakeholders to make executive decisions to release a quality product using judgment within defined policies and practices.
• Facilitated technical and business collaboration between team members leading to proactive problem resolution.
• Helped lead development of project plan and deliverables for the project team to follow to ensure Go-Live dates
• Continued to maintain and improve QA processes for the team to follow using outside the box thinking when necessary to reach timelines while delivering quality product.
• Daily communicated testing results and strategy to upper management
• Daily managed changing scope and resolved blocking issues to maintain progress and timely release delivery.
• Effectively worked with PM and project team to identifying critical items to move projects along and create project plan to keep track of key milestone dates.
• Successfully selected the right individuals for key roles.
• Engaged key resources to eliminate blocking issues to ensure quality project is delivered
• Led team in creating automated script to ensure coverage

Environment: ClearQuest 8.0.1.3 (DTS), Microsoft Project, Adobe, Lotus Notes, Excel, WordGreen Tree Financial

QA Lead

Confidential

Responsibilities:

• Managed the testing of the project.
• Created Master Test Plan, estimates.
• Identified design gaps or flaws prior to testing and worked with key resources on resolution
• Created Table Mapping documents and collected information from SMEs to provide documentation for developers and testers.
• Continued to maintain and improve QA processes for the team to follow
• Daily communicated testing results to upper management
• Daily managed changing scope and resolved blocking issues to maintain progress and timely release delivery.
• Released clients ensuring we have correct infrastructure, product code to meet client needs and company quality standards.
• Effectively worked with PM and project team to identifying critical items to move projects along and create project plan to keep track of key milestone dates.

Confidential

QA Lead/Project Coordinator

Responsibilities:

• Led a team of 25 Offshore resources
• Continued to maintain and improve QA processes for the team to follow
• Led team in creating automated script for high efficiency of execution due to the multitude of clients
• Daily communicated testing results to upper management
• Daily managed changing scope and resolved blocking issues to maintain progress and timely release delivery.
• Released clients ensuring we have correct infrastructure, product code to meet client needs and company quality standards.
• Effectively worked with PM and project team to identifying critical items to move projects along and create project plan to keep track of key milestone dates.
• Led a team of 12-14 Onshore and Offshore resources
• Developed Powerpoint presentations for Higher Management.
• Established QA processes for the team to follow
• Offered suggestions for improvement of performance measures for individuals as well as team as a whole; helped improve QA process and mediate risks in process/project content gaps
• Successfully selected the right individuals for key roles.
• Participated in generating clear and accurate business requirements and System Specification/Use Case Document creation to ensure accuracy
• Daily communicated testing results to upper management
• Engaged key resources to eliminate blocking issues to ensure quality project is delivered
• Defined data criteria for Test Data
• Tested the web services using SOAP.

Environment: Quality Center 9.2, XML, Aqua Data Studio, soapUI Pro 4.5.0, ALM, TOAD, SOAP.

Confidential, Minneapolis

QA Lead/Project Coordinator

Responsibilities:

• Lead completion and QA effort on multiple projects simultaneously directing QA staff of over 10 people working with multiple project managers.
• Performed project management activities including developing and tracking activities against the project work plan and report status to the Project Manager
• Ensured budgets are adhered to and deadlines met.
• Mentored lower level QA team members as SME. Offered suggestions for improvement of performance measures for individuals as well as team as a whole.
• Actively participated in establishing QA process for the company to follow.
• Implemented projects by detailing testing and implementation schedule for portfolio of projects.
• Initiated effort for cross functional products knowledge to ensure efficient test efforts by becoming SME on a platform. Prior to my coming on board software development was product based without consideration for multiple platforms resulting in duplicate testing.
• Defined and reengineered information system processes by working with other IT professionals, process owners. Documented system architectures to create project and process documentation.
• Performed business process modeling through interviews, documentation review, observation and flow diagramming.
• Raised issues and provided recommended resolution to project leadership as necessary delegating decisions between team members.
• Specified system requirements, interface agreements and test scenarios including system process flows, use cases, user interface designs, data specifications, security and performance requirements.
• Reviewed requirement specification documents for testability and closed gaps by gathering information from SMEs. Gathered information on expected results given limited requirement documents. Clarified requirements by reviewing workflow with SMEs, documented findings and decisions.
• Actively participated in requirement specification meetings and reviews to ensure clear QA expectations.
• Assured quality of systems by developing and executing test specifications, test plans and quality plans for multiple components/projects based on requirement specification.
• Resolved issues related to business use of implemented systems or processes by working with system or process owners and project teams.
• Tested open interface/web services using XML open interface test pages by providing XML input; web service XML input. Validated web service responses via XML.
• Reviewed stored procedures and matrixed them against dll and requirements to create efficient test cases based on a Bug Fix that involved all business communications.
• Managed test data load.
• Tested reports created via SSRS (SQL Server Reporting Services)
• Support business and/or system issues during project life cycle as well as post implementation.
• Deployment coordinator between testing environments. Troubleshoot deployment errors. Mediated risks involved in deployment of code and testing of cross-product projects.
• Provided training to users of new system.

Environment: Testopia 1.3, Microsoft SQL Server 2005, 2000, Bugzilla, .NET 2.0, Delphi, Open Services (web services), XML, SQL queries, C#. Microsoft Project, Visio, Microsoft Excel, Business Objects, solid software engineering skills and thorough knowledge of SDLC, web technologies (XML, SOAP) and non GUI API testing.

Confidential, Minneapolis

QA Analyst

Responsibilities:

• Advocated the creation of user-centric software products through requirements gathering, end-user research and usability evaluation.
• Wrote Tests, Test Plans, created data, managed defect resolution process.
• Used SQL to query tables to ensure processes run across different databases ( corporate, east, west) and to perform back-end testing for data integrity
• Promoted importance of usability evaluation/testing as integral to achieving successful product development, customer loyalty, and improving product quality and end-user acceptance/productivity.

Environment: Test Case Manager, Jester, SQuirrel SQL Client, Capture Express 2000, iSeries (AS400 database), Workspace Macro Pro 6.5 Automation Edition, QTP, Bugzilla, XML

Confidential

Claim Case Manager

Responsibilities:

• Managed between workers compensation cases that involved higher exposure medical management, litigation, and disability management.
• First in department to reduce temporary total disability days in the department which reduced cost to employers of their future premiums.
• Negotiated settlements within $50,000 authority to resolve cases and issues and higher after management approval.
• Resolved complex cases through settlements and negotiations with involved parties.
• Reduced litigation costs and time consumption for future management by resolving complex disputed medical issues involving multiple parties, with settlement or dismissal by presenting evidence supported by facts.
• Effectively resolved issues between involved parties and multiple objectives.
• Maintained quality service standards in the face of changing laws, decreasing staff, and higher claim count.
• Collaborated with Underwriting, Loss Prevention and Account Service Directors in account renewal decision making.
• Demonstrated understanding and ability to meet needs of wide range of constituencies served by claims organization. Built exceptional working relationships with large and medium accounts, i.e Company.
• Participated in the Pilot IT projects Usability Efforts giving usability feedback and helping identify improvements and requirements.