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Sr. Quality Analyst/qa Lead Resume

5.00 Rating

Atlanta, GA

OBJECTIVES

  • Seeking a Senior QA Automation Engineer position in Atlanta GA.

SUMMARY

  • 14 years of Software Quality Assurance Analysis/Testing including 8 years QA management & team building

TECHNICAL SKILLS

Management: Quality Assurance, Offshore & Onsite resource management, client relations, virtual cross - border time & culture management, Mentoring/Coaching, Multi project handling

Testing: Manual, automated, system, end to end, smoke/sanity, component, back end, front end, regression, black box, positive, negative, dynamic, acceptance (UAT), compatibility, installation, functional, non-functional, security, firewall, branding, performance, CodedUI

SDLC: Waterfall, Agile

Industries: Real Estate, Consulting/Professional Services, Logistics, Forest, Procurement/Supply Chain

Platforms: Web based Applications (ASP.Net, Java), Mainframe (IBM), webMethods (B2B)

Certifications: HP ALM Quality Center 9.2, Oracle SQL Expert, Project Management Professional (PMP), MS Project (Orange Belt)

Miscellaneous: Written, communication, problem solving, analytical & interpersonal skills, multitasking, worked with shifting priorities, rapid change, escalations, difficult situations/people & pressure

QA Tools: Microsoft Test Manager 2010 & Visual Studio 2010 & Team Foundation Server 2010, Quick Test Pro (QTP) 9.2 & 10.2, HP ALM Quality Center 8.2/9.2, Gemini 5.2, Bug Tracker 2.9, Test Director 7.6, QA Center 5.2, Test Partner 5.1, Compuware Application Reliability Solution (CARS), Android emulator, TestFlight, Automation Anywhere

Database: MS SQL Server 6.5/7.0/2000/2008/2012 , Oracle 8i,9i,10g

Language: C# (for Coded UI automation), Visual Basic (VB in QTP), SQL, XML, EDI Mapping

Operating Systems: Windows XP/NT/2000, UNIX, DOS

Misc. Tools: SharePoint, Toad, Citrix and VPN, MS Office, MS Visio, MS Project(2010)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta GA

Sr. Quality Analyst/QA Lead

Responsibilities:

  • Sole onsite SQA resource. Managed & coordinated offshore team in Chennai, India for 5 years with onsite team & projects. Delegated, assigned and oversaw daily QA activities, coached/mentored, motivated, disciplined appraised, and interviewed teh offshore team. Developed project estimation, testing strategy, test planning, test metrics & templates. Reported daily on testing status to various stakeholders. Efficient at working with people, projects & initiatives in multiple distributed teams.
  • Initiated & led product assessment, proof of concept (POC), implementation & execution of Microsoft Test Manager dat works with Team Foundation Server (TFS) and Visual Studio. Connection & administration of TFS for managing automated test case source control, builds and work items to increase quality & test coverage while lowering costs. Tested web services, APIs, and client-server applications. Coached teh team ground up in basic to advance level of Test Manager and in creating automated test cases (Coded UI) in C# in Visual Studio. Executed these for batch, functional, end-to-end, exploratory & regression tests. Worked with Microsoft Corporation directly to resolve migration issues when teh company got sold. Setup Lab Center, test agents, controller, environments and settings for performance testing.
  • Responsible for SQA direction, planning, execution, standards, tracking, risk assessment and product delivery ensuring a robust high quality dat satisfies customer requirements. Responsible for driving and measuring improvement of SQA techniques, tools and results, ensuring highest staff coverage and continued growth and retention of team of SQA professionals. Worked across development, business & operations to set guidelines and provide governance for quality standards and processes per company policies
  • Directly reported to IT Director and local IT Supervisor
  • Managed offshore manual testing for concurrent multiple product lines & services while ensuring satisfaction with clients like Fannie Mae, Freddie Mac, RRD at Salt Lake City, FHLB. Testing included test plan & test case preparation, execution, defect tracking and reporting, end to end, regression, functional testing, system, smoke, email, black box testing, ad-hoc testing, portal security based on role, screen access, widget, login & user privileges, source safe and version control
  • Some items tested for projects above-alerts, error, naming convention, redirect, performance, GUI, Bing maps, branding, uploads, status, audit, field/functionality validation & verification, portfolio, parent child relationship, user mgmt, grids, due date logic, business rules, workflow
  • Consistently managed testing in different environments - QA, stage, production
  • Led offshore in ongoing full testing cycles for several client-based, browser based UI and applications involving web service APIs, Telerik, ASPOS, Silverlight
  • Led browser compatibility testing on IE, Chrome, Firefox and Safari
  • Constantly took training to upgrade skills such as PMP, MS Test Manager (manual & automated), C# for coded UI
  • Developed a daily scheduler using Automation Anywhere dat logged into teh application, searched for new documents to download, index to hard drive and email upon job completion. It included product assessment, analysis, pricing, proof of concept (POC), implementation and execution of an automated process for converting MS Word and MS Excel files to PDF. Used MS Project to plan and implement dis project
  • Developed QA project plan for product upgrade of applications to a common .Net framework using MS Project. It included time and resource schedules
  • Complete administration of Gemini, a project and bug tracking tool, including project administration, version/component & user management, workflow management, bug/enhancement creation, tracking & reporting
  • Responsible for disaster recovery testing every 1st and 3rd quarter all IT applications
  • Developed and executed test cases for firewall security testing during transition from Confidential to Covius
  • Performed brand and URL redirect testing to ensure logos, emails, copyrights and text containing RRD was successfully switched to Covius
  • Performed mobile testing of multiple versions and operating systems of teh iPhone (4S) and Android (Jellybean, Galaxy, Ice Cream Sandwich, KitKat) phones. Installed teh application on TestFlight, tested for customer experience requirements, created application account, and verified all features & functions on teh identified mobile devices work satisfactorily. Also used emulators to verify functionalities such as camera, inspection management, inspection submission, application performance, screen display, format, system navigation and workflow validation, error messaging & layout.

Confidential, Atlanta GA

Senior Consultant (Onshore/Offshore QA Coordinator / Test Lead)

Responsibilities:

  • Coordinated, managed, delegated, disciplined and mentored concurrent multiple onshore/offshore manual and automated (QTP) testing SQA teams in Chennai, India. Managed QA staff capacity, resource allocation, hiring needs and performance appraisal. Instituted best practices & methodologies in QA practice and testing process in Offshore Model according to company policies and industry standards. Trained offshore teams on relevant softwares and applications. Successfully communicated change control items
  • Developed close Client relations on analyzing requirements, expectations, priority of task, risks, status, user acceptance (UAT) and feedback. Performed regression and post-production testing of hardware, environment and application releases per Client’s release processes & procedures. Constantly communicated with Engagement Manager on project progress, billing & upcoming releases. Responsible for creating a clear roadmap for distributed teams
  • Managed cultural and time zone differences
  • Directly reported to VP and PMO on status, progress, effort and to prioritize and head start upcoming projects. Developed teh IT-PMO Dashboard weekly for Macy’s top management.
  • Initiated, coached and trained offshore on QTP/QC. Provided direction, monitoring, status and compliance. Executed automated tests for batch, functional, end-to-end and regression tests. Independently researched and resolved QTP issues of high complexity.
  • Strong ability to give constructive feedback to business, design and code reviews
  • Collaborated with business unit, project managers and development resources to deliver high quality products dat meet customer expectations for functionality, schedule and budget
  • Developed best practices in creating test plans, test cases, procedures, documents and metrics according to given business requirements and design documents.
  • Performed gap and root cause analysis and developed resolutions
  • Adhered to SOX Reporting guidelines
  • System tested and generated PACE and CARS Workbench reports
  • Created barcodes for in-store scanning on teh WASP software
  • Scanned in-store accommodations, RTV, jobouts, damages & store stock using FedStart gun & FedCRC application. Created ‘appointments’ in FedCRC to schedule CRC salvage returns
  • Developed/executed test cases in Compuware Application Reliability Solution (CARS) tool
  • Accessed data from DB2 database using SQL via TOAD
  • Coordinated automation of 240 RDS scripts using Compuware QAHiperstation tool. Setup interactive sessions with Compuware experts on REXX code to resolve an Offshore concern
  • Performed smoke, component, regression, UAT, system and end to end, integration, functional, ad-hoc, version control, black box testing, back end, front end testing
  • Constantly took training to update skills in client softwares such as Compuware, QAHiperstation, MS Project

Confidential, Atlanta GA

Quality Assurance Manual & Automation Instructor/Trainer

Responsibilities:

  • Conducted classroom and online training on basic & advanced features of HP ALM Quality Center and QTP, QC-QTP connection
  • Knowledge of common systems, networks, platforms, tools/languages and integration points for assigned products or customers, ability to apply and maintain quality standards
  • Mentored students on documenting test results to assist in debugging and modification of software, analyze test results to ensure existing functionality & recommend corrective action

Confidential, Houston TX

Quality Assurance Engineer

Responsibilities:

  • Identified, created, maintained & implemented test plan, test cases, test scripts
  • Performed smoke, system, regression, functional, end to end, integration, security, pre- and post-production tests with emphasis on retry and guaranteed delivery
  • Worked with source safe and version control to test different versions of code
  • Identified, analyzed, documented, tested and re-tested defects, generated bug reports and analyzed pre- & post-test flat file data
  • Communicated test progress, status and risks to various stakeholders
  • Queried Oracle databases using Toad for new development, changes, and enhancements
  • Created technical documentation, user guide and operations manuals
  • Performed Root Cause Analysis (RCA), Corrective and Preventative Action (CAPA)
  • Participated in daily stand-ups, change control meetings and retrospectives/lessons learned

Confidential, Atlanta, GA

QA Analyst, Requirements Analyst & WebMethods Developer

Responsibilities:

  • Conversion of manual EDI mappings to Contivo Analyst Tool. Compared time taken for documents to process through Contivo generated mappings versus manual mappings
  • Created and implemented test plan and test cases for version conversion per combinations in partner matrix
  • Raised & tracked defects, generated reports, performed regression, system, end to end and integration tests
  • Performed regression and end to end test for Data Transformation Services (DTS) business issues such as item codes, unit of measure codes, supplier location codes, buyer location codes, terms of payments
  • Created and executed master and individual test plans for upcoming full releases and individual functions
  • Gathered business, functional, technical software requirements for planning in CaliberRM 4.1
  • Created business flow, definition, initiation and project scope in CaliberRM
  • Used Visio 2000 for flow charts, functional models, prototypes of mock up screens for Hub & partner relationships
  • Used teh business flow and project scope to create use cases for end users and technical lead for new projects/enhancements. Created test cases from approved use cases
  • Assisted in product delivery and release management for internal and external customers
  • Participated in change control and lessons learned meetings
  • Extracted and mapped Orders coming from MEAD, to its EDI format with a new payload before being routed to XPEDX.XPEDX then sent an Order Response message to Mead.
  • Designed and manually mapped XCBL 3.0 order to EDI 850 4010 message in webMethods 3.6. Created and validated schemas for XCBL and EDI 4010.
  • Designed & mapped XCBL 3.0 order inbound to EDI 850 4010 order and a XCBL 3.0 order change to EDI 860 4010 Order Change message. Incorporated logic for schema validation of inbound & outbound messages & unit, system & end-to-end testing of these messages
  • Developed a TouchPoint adapter for Sterling dat picked up EDI transactions, decoded them and added Envelope before sending it via HTTPs to Hub & return using guaranteed delivery
  • Developed generic code for adapter for enabling bi-directional XML message flow between teh supplier & buyers.

Confidential, Atlanta, GA

Quality Analyst & RightWorks System Administrator

Responsibilities:

  • Designed, developed and implemented manual test cases for integration between RightWorks 5.2 (e-Procurement software) and SAP R/3 v 4.5B utilizing Web Methods B2B Developer 3.12 and Web Methods B2B Integration Server 3.12
  • Recorded and compared pre-test and post - test results for SAP BAPIs, Credit card ordering using webMethods SSL feature, tax calculation & Standard order processing
  • Captured defects/bugs, retested teh fixes and generated reports for management
  • As RightWorks System Admin, responsibilities included maintenance, administration, testing of web-based procurement engine, Rightworks. Specific tasks involved Catalog Mgmt

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