Documentation Specialist Resume New Orleans, LA - Hire IT People

SUMMARY:

Fifteen years’ experience with Help manual documentation
Expert level hands - on experience explaining product features, developing user guides, and creating technical documentation.
Experience with writing help systems for Computer, Financial, Health Care and Telecom industries.
Formally trained in heuristic web usability analysis.
Deep knowledge and understanding of interpreting complex ideas and concepts into easy to read Help guides.
Proficient in converting product design artifacts and engineering documentation into user-facing Help systems.
Technical ManualsUser Help GuidesSystem DocumentationHTML Help Systems
Web Based HelpServer ManualsInstruction GuidesDisaster Recovery Manuals
Compiled Help FilesSoftware GuidesProject ManagementSharePoint Documentation

TECHNICAL SKILLS:

Expert level proficiency with: Microsoft Word, Visio, Share Point, Power Point, Adobe Acrobat X, Compiled HTML Help, Snag-it, RoboHelp, RoboHTML, FrameMaker, Camtasia, and other Help media. Experienced working with Adobe Photoshop, Illustrator, AutoCAD and engineering documentation tools.

PROFESSIONAL EXPERIENCE:

Confidential, New Orleans, LA

Documentation Specialist

Responsibilities:

Develop, document and train end-users on diesel particulate emissions testing procedures.
Maintain data center Help systems to support the company’s Fleet Vehicle Federal Emissions Control program. Develop documentation for end user operation of emissions testing and control systems, create online guides for use on mobile phone platforms for Freightliner, Volvo, and Mack onboard data systems. Manage nationwide data center documentation for servicing regional public transportation systems.
Develop training documentation for nationwide, regional and local transportation industry using Microsoft Word, Visio, Acrobat X, RoboHTML, RoboHELP, Frame Maker, Snag-it, Photoshop, Illustrator, and Microsoft .CHM compiler.
Developed an ongoing Technical Support Repository containing policies, procedures, architecture diagrams, run guides, and user Technical Instruction Guides.
Provide instruction to transit system managers and operators on how to manage software updates for government NTB and EPA compliance.
Lead company training courses on how to add users to the system.

Confidential, Atlanta, GA

Data Center Documentation Specialist

Responsibilities:

Managed Data Center System Architecture from both functional and relational levels. Maintained enterprise software, equipment inventory and application database to document all components, devices, servers, and maintenance information within the IT infrastructure.
Analyzed IT infrastructure to create internal procedure documentation for standardized processes and application deployment practices.
Documented RAID arrays, heat exhaust and cooling systems. Built functional diagram of server architecture for Sarbanes-Oxley compliance- backups, vendor identification, disaster recovery, fault detection, firewall and safety, and also privacy procedures.
Helped maintain official school transcripts, records, and financial information for Confidential in a highly secure data center environment.
Supported contractors, vendors, professors, teachers and chancellor's office through information flow documentation using Visio.

Confidential, Jacksonville, FL

Sr. Technical Writer

Responsibilities:

Wrote web based software for call center operations.
Help System used for updating employee healthcare / insurance / retirement / pension plans in accordance with union rules and requirements / HIPPA guidelines and government regulations.
Developed a comprehensive Enterprise Application Catalog (Taxonomy) for the Information Technology (IT) department that features every application within Confidential ’s portfolio.
Worked with Developers, Technical Architects, and Business Process Owners to create highly detailed business process Visio flowcharts showing data movement and business processes for Employee Benefits, Human Resources, PeopleSoft, and all Corporate Financial System applications relating to employee health and welfare.

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Documentation Specialist Resume

New Orleans, LA

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