SUMMARY

• Highly motivated Quality Analyst with over 7+ years of progressive experience in Manual and Automation Testing, Integration, Production Support of Client/Server, Internet/Intranet Applications and development in a distributed environment.
• Expertise in translating user requirements into technical specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Experienced in SOA (Service - Oriented Architecture) in the phases of system design and integration.
• Experienced in Requirement Analysis, QA Methodology, Test Design, Test Preparation, Test Execution, Defect Management, and Management Reporting in Agile Environment.
• Experience in developing automationframework.
• Experience in using automation tools such as Mercury Load Runner, QTP and Quality Center for System Testing, Performance testing and Load testing.
• Worked on SQL server-2008 and MS Access writing SQL queries and SQL procedures.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
• Possess strong analytical and problem solving skills with the ability to adapt to a new environment and meet stringent deadlines.
• Ability to successfully manage multiple deadlines and multiple projects effectively through a combination of business and technical skills.
• Expert in data migration manually as well as have knowledge of some migration tools.
• Facilitated JAD sessions with the management, vendors, users and other stakeholders for open and pending issues to develop specifications.
• Prepared and maintained test cases inQuality Center 9.2
• Involved in Regression Testing usingQuick Test Professional (QTP) 9.0within Frontier.
• Involved inIntegration Testingto check complete flow and interaction of different modules.
• Developed and modified test plans forperformancetesting.
• Developed scripts for performance testing using Load Runner 8.0.
• Develop automated scriptsto facilitateRegression Testingon multiple releases.
• Involved in maintaining test environments and production environments.
• IdentifiedFunctionalandNon-FunctionalTest Cases and articulate expectations for theperformanceandoperationalaspects of the system.
• Professional expertise in MS Office, MS Access and MS Project.
• Maintained the Requirements Traceability Matrix (RTM).
• Highly motivated worthy team player capable enough to work and lead within a team environment besides being capable to work independently.
• Experienced in Rational Unified Process (RUP) software development process using Rational Clearcase and Rational Rose.
• Ability to identify and document critical requirements through analysis.
• Conducted User Acceptance Testing (UAT)

TECHNICAL SKILLS

Methodologies: RUP, UML,Scrum,Agile,SOA

Languages: .NET, C#, Visual Basic, Java, PL/SQL, XML,HTML

Business Modeling Tools: Microsoft Visio, Rational Rose

Project Management: MS Project, MS Live Meeting Software

Version Control Systems: Rational Clear Case

Testing tools: Mercury Quality Center, Quick Test Professional, LoadRunner

Database: MS Access, MS SQL Server

Networking: LAN/WAN Environments, TCP/IP Suite, Internal Gateway Protocols (RIP, OSPF, EIGRP), VoIP, DHCP, DNS, SIP, SSS7, SMTP, FTP, SSL

Platforms: Windows Vista/XP/ NT/ 2000, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Sr. Quality Analyst

Roles and Responsibilities:

• Monitor Integration .System Tests, Performance and Load test to make sure that it passes quality standards.
• Actively participated in monitoring the progress of the change request from requirement to successful implementation.
• Involved in QA planning, coordination and implementation of QA methodology.
• Involved in the CCOM weekly meeting with stakeholders and managers to understand the business needs and rules.
• Migrated tons of data from CCOM to CENTURY manually using SQL scripts.
• Performed data integrity testing and created test scenarios, test plans and test cases using Quality Center.
• Performed manual testing as well as automation testing on application, which involved executing Regression as well as progressive test cases.
• Maintain Test Software Releases in various stages of development and track defects to closure inJIRA/Bug Hostbug tracking tools.
• Prepared and maintained test cases inQuality Center 9.2
• Involved in Regression Testing usingQuick Test Professional (QTP) 9.0within Frontier.
• Involved inIntegration Testingto check complete flow and interaction of different modules.
• Developed and modified test plans forperformancetesting.
• Developed scripts for performance testing using Load Runner 8.0.
• Develop automated scriptsto facilitateRegression Testingon multiple releases.
• Involved in maintaining test environments and production environments.
• IdentifiedFunctionalandNon-FunctionalTest Cases and articulate expectations for theperformanceandoperationalaspects of the system.
• Created Test Plan, Test Cases, and Test Scripts for all testing events such as System Integration Testing (SIT), User Acceptance Testing (UAT) and Unit Integration Testing.
• Maintained QA lab standards, documentation review assisted in establishing and maintaining best practices for QA.
• Tracked test case execution on daily basis for any performance issues.
• Coordinate and prepare documentation and training for end users.
• Provided demonstration to offshore team.
• Involved in the Mixed Order product for both CCOM and Century.

Environment: Java, IIS 7.0,Soap UI MS SQL 2008 enterprise edition, HP QC,QTP, Load Runner 8.0

Confidential, Warren, NJ

Quality Analyst

Roles and Responsibilities:

• Participated in Requirement Analysis, Use-Case Analysis and Gap Analysis.
• Developed Test Plans, Test cases/scripts and Test data.
• Performed Smoke testing before the actual execution of test cases.
• Created Traceability matrix between Requirements and Test Cases.
• Performed System Testing, Integration Testing, Functional Testing, GUI Testing, User-Acceptance (UAT) and Regression Testing.
• Customization has been done for Regression testing by modifying QTP Scripts.
• Used Mercury Quality Center to run and Scheduling QTP test.
• Used various QTP functionalities like Call function, Parameterization, Synchronization etc.)
• Provided global component access to distributed teams through central test component repository in Mercury Quality Center.
• Maintained Test Logs, Test Summary reports and participated in defect review / Status meetings.
• Used Test Director to create, maintain and analyze defects.
• Reported bugs and communicated with developers for tracking the defects.
• Created and executed Manual Test Cases in Test Director.
• Tested applications both in QA and Production environment by migrating test.
• Performed User Acceptance Test on the finished Application with the business users.
• Created and Maintained QA environment.
• Performed web-service validation using SOAPUI.
• Automated manual test cases using Quick Test Professional for Regression testing.
• Documented the verified test results after executing the scripts.
• Responsible for keeping the middleware information on up to date on Confidential intranet site.
• Profound knowledge of rational testing.
• Conducted a GAP analysis during requirement analysis.
• Managed running test cases fromQuality Center.
• Managed Regression Testing usingQuick Test Professional (QTP).
• Created Test Plan, Test Cases, and Test Scripts for all testing events such as System Integration Testing (SIT), User Acceptance Testing (UAT) and Unit Integration Testing.
• Maintained QA lab standards, documentation review assisted in establishing and maintaining best practices for QA.
• Extensively performed backend manual testing by writing SQL Queries.
• Tracked test case execution on daily basis for any performance issues.
• Troubleshoot telecommunications issues that impact the call center. Served as the primary point of contact with vendor partners and call center leadership during outages.
• Coordinate and prepare documentation and training for end users.

Environment: IIS 7.0, Java, MS SQL 2008 enterprise edition, HP QC, QTP, Load Runner

Confidential, NY

QA Tester

Responsibilities:

• Interacted with developers and users to analyze business requirements and functional specifications of the project.
• Involved in all aspects of the software development life cycle.
• Performed Regression testing, Functional testing, User Acceptance testing and Integration testing.
• Involved in backend testing (Data Validation Testing) by writing SQL queries.
• Developed Test plan and Test cases for Manual and Automated Testing.
• Reviewed Manual testing methods and created GUI/Functional automation Test scripts in Mercury Quality Test Professional (QTP) and Selenium.
• Executed functional and Regression test cases in Mercury Quality Center/Test Director and verified actual results against expected results.
• Created & maintained Traceability matrix for requirements and test cases.
• Used Rational Clear Quest to track and report system defects and bug fixes.
• Developed Test Scripts based on Automation framework settings and implementation of QTP Scripts.
• Mentored QA test engineers on QTP, assist the QA engineers in executing the scripts, debugging and enhancements.

Environment: QTP 9.0, Load Runner 9.0, TestDirector7.5.1, ASP.NET, HTML, DHTML, JavaScript, SQL Server, Oracle, Windows XP, Windows 2000, Selenium

Confidential, Freemont, CA

QA Analyst

Responsibilities:

• Created Test Plans and Test Scripts by analyzing the Business requirements and System Requirements of the Application.
• Worked closely with a project team for gathering the business requirements and interacted with business analysts to translate business requirements into technical specifications
• Involved in physical and logical design of the applications.
• Worked closely with Application Architects, Business Analysts, Project Managers to discuss and collect business requirements
• Developed detailed Testing Strategy for the entire application and developed various test cases.
• Functional testing the new developments / enhancements.
• Analyzed and tested various reports produced by the application.
• Developed Manual scripts using Quality Center to perform functional and regression testing.
• Conducted Functionality testing during various phases of the application
• Performed UAT Testing
• Checked the data flow through the front end to backend and used SQL queries, to extract the data from the database.
• Created test data for testing specific billing functionalities.
• Work involves testing and reporting bugs using bug-tracking system (Mainframe Based System) and verification of bug reviews with Development team.
• Used Parameterization to fetch data to test the application using QTP
• Inserted Check Points to Check for the broken Links, Text, and standard properties of an object using QTP
• Working extensively towards testing the performance of the whole application
• Performed web-service validation using SOAPUI.

Environment: Quality Center 10.0, Team Tracker, Quick test professional, MSOffice, XML, Agile, SQL, Internet Explorer 9.0, Unix and Windows 2000.