SUMMARY

• QA Analyst with 6 years of experience.
• Worked extensively on Policy administration system in general insurance (Auto, Property & Casualty & water craft) domain.
• Expert in testing policy admin system and rating engine for calculation of premium. Also worked on excel raters for rating of policy.
• A dynamic professional with rich experience in software testing, Project Management, Defect Management, System and Regression Testing of complex business systems, which involve integration of multiple applications.
• Experience in activities like Requirement Analysis, Preparing Test strategies, Test Plan, Test Management, Test Estimation, Client interaction, Co - ordination with Development team, performing risk analysis/mitigation, defining and improving QA processes & standards.
• Ability to meet deadlines and handle pressure coordinating multiple tasks in project environment, strong communication, business understanding, critical thinking and analytical & presentation skills.
• Experienced in creating and functional requirements Document with GUI design and non-functional documents.
• Worked on production support as Team lead involving defect correction from QA to Production and further identifying policies for refund and charge-off based on the correction. Developed and executed SQL queries to fetch policies for refunds and charge-offs based on the correction done to the system (e.g. state and the functionality).
• Managing reporting, analysis and decision-making for a change request.
• Advanced analytical and project management skills with excellent problem solving capacity, throughout SDLC.
• Experienced in software testing which involved development of test cases and test scripts and User Acceptance Testing (UAT).
• Excellent communication, facilitation and mentoring skills with extensive customer relations, experience and proven ability to communicate with client.
• Complete understanding of SDLC in Waterfall model.
• Open to face challenges & learn new technologies.
• Started my career with Syntel Ltd on client proprietary technology which uses Tenfold, SQL, Oracle, UNIX language, built in Tenfold which is a client server type Policy administration application where my main role is to actively perform requirement gathering, analysis, requirement management and Expert in Manual and Functional Testing(unit & system) in enhancing policy administration system and later worked as lead for handling multiple projects and last min production defects testing.
• Lead my team involved in Test Plans, Test Cases, SQA Testing.
• Automation testing through Apache Jmeter and preparation of test case plan and test cases through badboy tool.
• Involved in training program on the Property and Liability Insurance. The training material of this course as well is conceptualized and created by me.
• The project involves New rate changes implementation along with new Product launches in market with latest Project ‘EDGE’, ‘EDGE Enhancements’, ‘ISO Model year’ rolled out in most of the states. The policies are sold in market with independent agents (IACT).
• Experience in all phases of the Software development life cycle (SDLC), including requirement analysis, Design, Development, Testing and Deployment, Involved from initial analysis of project requirements, functional and technical design to the project implementation phase. Responsibilities included business and technical analysis; all project management documents design for specific project; supervising of group of developers/testers with all coding aspects.
• Involved in organization level audits (e.g. PQI and SAS 70).

TECHNICAL SKILLS

• Test Plans
• Cases & Processes
• IBM Rational Clear Quest
• SOAP UI
• Apache Jmeter
• Unix
• SQA Testing & Methodologies
• Regression & Negative Testing
• UI & Compatibility Testing
• Data Interface & Migration Testing
• Performance/Load/Stress Testing
• Defect/Bug Tracking
• Test Strategies & Coverages
• QA & QC Standards
• Selenium IDE & Webdriver
• BadBoy tool for Automation Script
• Database
• Oracle 9i/10g
• SQL Server
• Software & Tools
• VSS
• Beyond Compare
• Edit Plus
• Toad
• SQL Plus
• Work flow tools
• MS-Power point
• MS - Excel
• MS-Word
• MS-Visio
• MS-Outlook

PROFESSIONAL EXPERIENCE

Sr. Test Lead/Project Lead

Confidential

Responsibilities:

• Interaction with the business team in case of any clarification.
• Requirement analysis and management.
• Conducting Knowledge transfer to the team.
• Successfully lead working teams through analyzing, defining, and documenting the business processes and user requirements in accordance with current policies and procedures.
• Developed and executed SQL queries to verify the results for refunds and charge-offs.
• Converting business requirements into functional requirements for development team members.
• Comprehend and escalate bottlenecks, if any in a timely manner (Effective Risk Management)
• Responsible for developing project requirements to meet SOX compliance process when necessary.
• Ensure timeliness and quality of the deliverables.
• Conducting the time to time audits to ensure the data authenticity.
• Supported and contributed to functional testing.
• Assisted in conducting walkthroughs with, developers, managers and other analysts.
• Responsible for creating business work flows and processes and creating management reports based on the analysis.
• Clarified team issues and reviewed test plans and test cases developed by development team and QA team to make sure all requirements have been covered and tested properly.
• Responsible for the investigation to find out the problems of business and helped IT development staff to complete systematic analysis of the business problem to determine the impact of problems on other work.
• Performed end-to-end "System Integration" testing which covered the entire business process flow from the initial point to all the downstream systems and XML output files, including apps/interfaces.
• Review of high-level design document and low level design.
• Coordination with IT project manager involved in the driving a project roll-out.
• Worked on production support/Corrective action as Team lead involving defect correction from QA to Production.
• Corrective action team involves further identifying policies for refund and charge-off based on the correction. Developed and executed SQL queries to fetch policies for refunds and charge-offs based on the correction done to the system (eg state and the functionality). It also requires manual policy updates and fix function to correct policy data. The refund is done for all the current and prior terms impacted.

Sr. Lead

Confidential - Northbrook IL

Responsibilities:

• Interaction with the client business team to get the business requirements.
• Assigning tasks to offshore team members after coordinating with leads as well as Keeping track of defect status
• Handling multiple projects simultaneously.
• Execute test cases and log defects daily. Discuss defects in daily defect calls with project team and assign it to appropriate team member.
• Clarifying queries with the help of business team.
• Coordinating regression testing and release activities for the team.
• Track status of project in Microsoft project plan and create weekly status report.
• Attending weekly project status calls in all phases from Analysis to release.
• Preparing Status reports (Daily, weekly and monthly) for project and attend Monthly status calls with Client management.
• Create final test status report and prepare for Implementation review Board (IRB) meeting.
• Prepare test closure report, KT documents and come up with lessons learnt action items,
• Comprehend and escalate bottlenecks, if any in a timely manner (Effective Risk Management)
• Ensure timeliness and quality of the deliverables.
• Conducting the time to time audits to ensure the data authenticity.
• Extensive interaction with client and the management teams to understand the requirements and report the status of the testing effort on their application.
• Worked as an interface between business users, testers and application development team so that all users understand business needs and drives carefully and are on board.
• Been part of major projects like ‘Countrywide Renewal downpayment’, ‘Pilot ISO model year’, Products like ‘EDGE (Pilot and further)’ and ‘EDGE enhancements (Pilot and further)’, ‘Countrywide PSC commission’ and various others Rate change express projects(RCE).
• Worked as a part of Root cause analysis(RCA) team to identify the root causes of
• Production defects and performs analysis to reduce the same defects in future. Also to reduce re-occurrence of the same defect in some different rollout/state implementation.

Analyst

Confidential

Responsibilities:

• Requirement analysis and management; Interacting with the Onsite Coordinators to clarify any queries regarding the functionality.
• Analyzed Business Requirements to understand the application
• Developed detail testing strategy for the entire application and developed various test cases.
• Been a part of team and developed various tools to reduce manual efforts.
• Converting business requirements into technical requirements and creating unit test plan.
• Updating master test plan template and take approval from all stake holders.
• Creating test strategy document which contains business flows and presenting it to project team.
• Execute test cases and log defects daily. Discuss defects in daily defect calls with project team and assign it to appropriate team member. Also follow-up till resolution.
• Identifying test cases for regression testing and End to End testing.
• Comprehend and escalate bottlenecks, if any in a timely manner (Effective Risk Management)
• Ensure timeliness and quality of the deliverables.
• Conducting self-review to ensure the data authenticity.