SUMMARY

• 9+ Years of proficient experience in Quality Assurance, Manual Testing for Client/Server, and Web based applications.
• Experience in all aspects of the Software Development Life Cycle, with specific focus on testing with Functional testing, Validation testing.
• Experience in Functional Testing, Agile testing, Regression Testing, Integration Testing, End to End Testing, Smoke testing, Web service middle ware testing, User Acceptance Testing in a multi - tier environment.
• Experienced in Manual testing with tools like Quality Center, ALM, Test Director, Rational Clear Quest, Soap UI,.
• Experience in Black box testing.
• Profound knowledge of Web Services testing using Service Oriented Architecture tools SoapUI, using JDBC in SoapUI.
• Experience in testing using message queues (JMS) in SoapUI/ GEMS or any supporting tool.
• Excellent hands on experience in handling the defects throughout the bug life cycle from detection until resolved using defect tracking tools. (Bugzilla and JIRA.)
• Participated rigorously in end to end testing with various front end clients (stores and phone banking) and resolved issues by doing thorough analysis of the request XMLs and client logs Well Versed.
• Experience in reviewing and understanding business and testing requirements.
• Good understanding in Software Development Life Cycle (SDLC), STLC, QA methodologies like Water fall model and Agile Methodology.
• Experience in writing SQL scripts in Oracle and MySQL environments.
• Experience in writing test plans, test scenario’s, detailed test cases, developing and maintaining test scripts, analyzing the results of scripts to support quality deliverables.
• Expertise in Support and Testing of Telecom Customer Care and Billing System
• Experience in working closely with users, business analysts, project managers and developers to understand requirements and business processes for testing.
• Strong communication and analytical skills and a demonstrated ability to handle multiple tasks as well as work independently or in a team.
• ISTQB foundation level certified tester.

TECHNICAL SKILLS

Software/Databases: Test Director/Quality Center/ALM,Clear Quest, MS Word, MS Excel, MS PowerPoint, Informatica 8.1, MS Project, CVS, Version one, SQL server, Oracle9i/10g, Soap UI Pro 5.1.2, Soap scope, Teradata SQL Assistant 12.1, XML, Mind reef Soap scope, and IR360, Cobol based copybook files

Operating Systems: Windows NT, UNIX

Languages: Java, HTML, VB Script, Java Script, XML and SQL

Databases: DB2, ORACLE 8i/9i/10g,MS Access and SQL Server 6.0

Functional Test Tools /Bug tracking tools: HP Quality Center ALM 11.0, Rational Clear quest, Bugzilla, JIRA, Ace Project, Trac.

Performance Test Tools: HP Load Runner

PROFESSIONAL EXPERIENCE

Confidential - Memphis, TN

Lead Quality Analyst

Responsibilities:

• Attend Sprint Planning, Daily scrums, Sprint Review and Sprint Retrospective meetings.
• Participate in Backlog grooming, Story Point Estimation and User Story Prioritization.
• Involved in attending and organizing testing and status meetings at team level and project level on a regular basis.
• Assisted agile teams and implemented all test plans in accordance to need of development projects.
• Assisted clients and developers and ensured that test case prepared was comprehensive in nature.
• Involved in User Interface Testing and Web Services Testing using SOAPscope and MQ tools like IR360.
• Performed regular manual tests on new and existing features of applications.
• Coordinated with developers and prepared integration and GUI tests.
• Used HP Quality Center as a test management tool in defining releases, documenting requirements and test cases and mapping requirements with test cases, defect reporting and analyzing test results.
• Participated rigorously in end to end testing with various front end clients and resolved issues by doing thorough analysis of the request XMLs and client logs.
• Coordinate with program and development management teams in product development lifecycle to conform end user product and quality requirements and shipment schedule.
• Assist in project planning, scheduling, budgeting and tracking activities.
• Provide support in project design, development and deployment activities.
• Review and recommend improvements to existing test procedures.
• Develop summary reports for entire tests performed and assign as required.
• Perform regression and exploratory testing to ensure the quality and stability of the software under test
• Extensively used SQL queries to test the Databases.
• Conducted Integration Testing, Upgrade Testing, and Certification testing and supported the Production Releases.
• Ensured that issues logged into defect and incident reporting and tracking tool are accurate, complete, and ensure there is no existing ticket on the same issue.

Environment: HP Quality Center ALM 11.0, SharePoint, Agile, Firebug, MS Office, Notepad ++, BPS, Microsoft Communicator and QC, Windows XP, Windows 7, XML, Mind reef Soap scope, IR360, Version One.

Confidential - Memphis, TN

Lead Quality Analyst

Responsibilities:

• Extensive testing ETL experience using Informatica 8.1/7.1/6.2 (Power Center/ Power Mart) (Designer, Workflow Manager, Workflow Monitor and Server Manager).
• Excellent Knowledge of Database Systems - Oracle 10g, SQL server, DB2 and Data ware house concepts.
• Extensive experience in developing SQL scripts to validate the databases tables and reports data for backend database testing.
• Proficient in troubleshooting database issues and experienced in using performance monitor/profiler to solve dead locks/ long running queries.
• Made sure all the new feature and regression test cases were mapped in QC.
• Attended daily huddle calls and status calls of different projects.
• Checked daily product test status in online dashboard and kept track of open issues.
• Reviewed the defect analysis report.
• Attended daily call with offshore and shared the activity plan for the day.
• Ensured that we are meeting test level entry and exit criteria.
• Approved builds from SQA perspective after taking approvals from client test management.
• Prepared MOM after every client meeting and shared it with offshore team.
• Ensured all the issues are addressed in every new build which are scheduled to be fixed on the same.

Environment: Microsoft Visual Studio, Microsoft Test Manager (MTM), JD Edwards World, Microsoft -SQL Server 2008, Microsoft Team Foundation Server (TFS), Microsoft SharePoint, Microsoft Visio, Silverlight, VM Ware, MS Office Suite, Unix, Oracle 8i/9i/10g/11g, TOAD, Quality Center, VSS, API Testing, FTP, Informatica 8.1, .

Confidential, Louisville, KY

Lead Quality Analyst

Responsibilities:

• Performing End to end testing and Integration on the suite of applications involved based on release.
• Developed Test Designs for different scenarios.
• Involved in analyzing Business requirements/Product Design documents, specifications and development of Test Scripts, Test Cases and executing & reviewing them.
• Developed both positive and negative Test Cases for different functionalities.
• Executed Test scripts, analyzed the results and reported bugs in Quality center.
• Involved in maintaining and uploading the Test Scripts to Quality Center.
• Performed System Testing, Functional Testing, System Integration Testing, End-to-End Testing and Back end testing of the Application.
• UsedSQL queriesto run Comparison testing to compare data in database and data displayed on front-end.
• Involved in Peer Reviews, Functional and Requirement Reviews.
• Involved & prepared the test data creation.
• Participated in regular project status meetings related to testing.
• Reporting and tracking the defects using Defect Tracking tools (HP Quality Center).
• Ensured that we are meeting test level entry and exit criteria.
• Approved builds from SQA perspective after taking approvals from client test management.
• Prepared MOM after every client meeting and shared it with offshore team.
• Ensured all the issues are addressed in every new build which are scheduled to be fixed on the same.

Environment: Microsoft Dynamics CRM 2011,Windows 2008 Server R2, Microsoft Visual Studio 2010, Microsoft Visual Studio 2012 RC, Microsoft Test Manager (MTM), MS SQL Server 2008, Microsoft Team Foundation Server (TFS), Bugger 2012, Rally, Microsoft Office Suite.

Confidential, Atlanta, GA

Sr. Quality Assurance Analyst

Responsibilities:

• Attend Kickoff meetings. Review approach documents and call flows.
• Participate in requirements and release notes walkthroughs.
• Perform analysis and create test plan, test cases, and test scenarios.
• Understanding and translating complex call flows into test cases.
• Retrieving data from the backend Oracle Database and validating front end.
• Performed product testing, Assembly testing and end-to-end system test.
• Extensively used SQL queries to test the Databases.
• Queried, updated and created tables for testing purposes.
• Positive and Negative Test scenarios were created and tested to test the functionality and the error handling capability of the application.
• Continuously update Quality Center with test case Execution status.
• Ensure that issues logged into defect and incident reporting and tracking tool (Quality Center) are accurate, complete, and ensure there is no existing ticket on the same issue.
• Update the daily status and participates in the Daily and Weekly status meetings.
• Document the entire testing process along with the lessons learned in the process of testing.
• Work closely with the Dev team and assist them in producing a quality code.
• Attend install task plan meeting for UAT.
• Assist with risk assessment, mitigation and re-planning efforts when necessary.
• Ensures that all test cases are updated with any corrections.

Environment: Windows 2003 Server R2, Microsoft Visual Studio 2010, VM Ware, Microsoft Test Manager (MTM), MS SQL Server 2008, Microsoft Team Foundation Server (TFS) MS Dynamics GP (Great Plains).

Confidential, Phoenix

Sr. Quality Analyst/ Test Engineer.

Responsibilities:

• Requirements Analysis.
• Reviewed Requirements documents.
• Configuration of Workflows, validations, Request Type, Notifications and Reports.
• Created test cases and the documentations for all the processes that have been configured in the tool.
• Performed end to end testing of all the processes after the tool upgrade and have raised a defect about the important functionality of the tool getting failed because of the upgrade and reported the same to HP.
• Performed the testing of all the major/minor releases and patches for all the periodic releases.
• Worked on more than 1000 support requests and closed.
• Involved in providing assistance and guidance to the users with the usage of the tool.