SUMMARY:

• Process and quality specialist with more than 20 years experience coupled with MBA, BA in information technology, and AA in computer science.
• 10+ years of professional IT experience as a Software Tester, and Sr. Quality Assurance (QA) Lead. experience in manual and automated testing to ensure the delivered software products meet the user requirements.
• 10+ years of experience in manual and automated testing to ensure the delivered software products meet the user requirements.
• 7+ years of experience managing and working with remote teams located in India regions
• Commitment to providing world - class customer service by evaluating needs of internal and external customers, providing need-based solutions, and exceeding service quality standards.
• Deliver measurable, real world results, from turning around failed projects and teams, to cutting costs and reducing defects.
• Exceptional oral presentation and written communication skills to effectively convey complex technical information to audiences from diverse backgrounds and at all organizational levels.
• Comprehensive knowledge of iterative SDLC principles and QA best practices.
• Extensive experience working with various teams involved in the software development life cycle
• Expertise in following the various software methodologies ranging from traditional waterfall methodology to the latest agile methodology

TECHNICAL SKILLS:

Software: Microsoft Office 2010, Microsoft Excel, Microsoft Project, Microsoft PowerPoint, Microsoft Outlook, Microsoft Word, Microsoft Visio and Adobe CS Suite and SharePoint.

Programming: HTML/DHTML/XML, Cold Fusion, JAVA Scrip, Visual C++, Visual BASIC, and PL/SQL, XML, Unix, Linux, Eclipse, Developer 6.0.

Operating Systems: Windows NT, Windows Server, Windows 2000 and Windows XP.

Hardware: Windows, Linux, Windows Server 2008, Oracle 8, 9i, SQL Server, and TOAD.

Testing Tools: Win Runner 7.0/7.6/8.0/8.2, Load Runner 7.0/7.2, Quick Test Professional, Test Director 7.0/8.0, Mercury Quality Center 8.0/8.2, Quick Test Pro 6.5/8.2, QA Load version 5.0, SQL, JIRA, Bugzilla, Rational Clear, Test Director, and HP ALM.

PROFESSIONAL EXPERIENCE

Confidential

Senior QA specialist

Responsibilities:

• Test Java, Cold Fusion, Flex and PHP applications
• Using tools such as HP Quality Center for automation testing
• Write User Stories and gather business requirements for SCRUM stories.
• Write Software Requirements Spec doc, including developing UAT use cases.
• Creating Use Cases and Decision Models to help complete application to send to business.
• Creating Decision Trees using Visio to send business decision models.
• Creating process workflows using Visio.
• Conduct full regression testing on web-based COTS applications.
• Developed and executed test plans for the life products electronic application.
• Required SQL querying skills and technical writing skills.
• Developed an issue tracking system to formally track and resolve bugs uncovered during formal testing.
• Developedand uploaded testcases utilizing HP ALM and execution in HP Quality Center.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.
• Completed Lessons Learned with involved project staff for continuous process improvements

Confidential, Alexandria, VA

RG Senior Technical Consultant

Responsibilities:

• Defined the project scope, define and execute data collection methodologies and plans, and conduct analysis of studies and surveys. Senior Technical Consultants analyze and validate data to determine solutions and advise on alternative methods or recommend solutions.
• Liaison between business users and technical staff in developing Business
• Actively participation in project retrospectives.
• Developed formal software development life cycle processes, deliverable generation, and reviews.
• Reviewed with developing and executing test scripts for a complex web based system with complex business rules, a large database, and multiple external interfaces.
• Oversaw USAF Systems Engineering Process (SEP) software development life cycle is a plus.
• Used conceptual, logical, and physical Oracle data models.
• Defined a software configuration management tool.
• Supported using Subversion as a software configuration management repository is a plus.
• Write User Stories and gather business requirements for SCRUM stories.
• Write Software Requirements Spec doc, including developing UAT use cases.
• Creating Use Cases and Decision Models to help complete application to send to business.
• Creating Decision Trees using Visio to send business decision models.
• Creating process workflows using Visio.
• Write Business Logical Design for various Wright Patterson Air Force Base “WPAFB” products for new enhancements.
• Developed and executed test plans for the life products electronic application.
• Required SQL querying skills and technical writing skills.
• Developed an issue tracking system to formally track and resolve bugs uncovered during formal testing.
• Developedand uploaded testcases utilizing HP ALM and execution in HP Quality Center.
• Completed Lessons Learned with involved project staff for continuous process improvements.

Quality Assurance Manager

Confidential - Fairfax, VA

Responsibilities:

• Served as quality assurance manager for verification and validation control of projects to ensure quality control for design, testing, and maintenance of human resources software applications. Defined quality management plan and provided leadership in quality planning, quality assurance, and quality control. Prepared test strategies, test plans, and supervised all testing activities throughout software development life cycle. Implemented security measures into total infrastructure environment.
• Designed and facilitated quality control tools and implementation, management, and administration of quality assurance and control best practices utilizing CMMI processes to 15 software developers on IBM Forms and 10 Test Engineers for bureau personnel to improve integrity of applications.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.
• Deployed KITT 1.4, 1.5, and 2.0 releases to production with 97% quality objective ratio which led to reduction in budget by 11% and delivery 5 days prior to deadline.

Senior Software Tester

Confidential - Fairfax, VA

Responsibilities:

• Supported development of test cases, test plans, test scripts using manual and automated testing tools, software requirements, assisted in verifying requirements, and produced testing reports for all products developed by Department of Energy. Analyzed and refined software requirements. Translated system requirements into software prototypes.
• Worked with customers to test software applications. Assured software quality and functionality. Wrote and maintained software documentation. Conducted formal and informal meetings involving presentations to decision makers. Applied IT concepts and methods in the design, development, implementation and operational support of IT programs. Planned and oversaw deployment of technology capabilities.
• Oversaw IT infrastructure including servers, operating systems, virtualization, security, remote access, networking, and storage. Evaluated hardware and software effectiveness and station operations. I responded to and resolved problems with software, hardware and system management.
• Identified networking components such as routers, switches, gateways etc. and understand their functions in network architecture and diagramdocuments.
• Supported and conducted the server hardware specifications to determine configuration anomalies.
• Worked closely with individuals and groups to identify issues, analyze alternatives, and negotiate differences and combined pieces of information to form general rules or conclusions.
• Prepared analytical documents such as decision memos that identified policy or process issues and offer multiple options for resolution.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.

Test Engineer

Confidential, Washington, D.C

Responsibilities:

• Supported Joint Interoperability Test Command (JITC) in warfighter support mission of assuring interoperability of systems and equipment. Managed test reports and metrics for project tracking. Developed test plans and reports, reviewed requirement documents, conducted tests, analyzed test data and results, and developed Interoperability Evaluation plans, reports, and letters.
• Certified technical builds for net-ready key performance parameter (NR-KPP) and supportability aspect of system such as hardware or software modications. Verified biometrics interoperability of commercial off-the-shelf products (COTS). Reviewed configurations for final . Designed testing methods and equipment.
• Evaluated and observed foundation of Department of Defense’s net-centric environment, Global Information Grid (GIG). GIG is globally interconnected, end-to-end set of capabilities, processes, and resources for collecting, processing, storing, managing, and disseminating on-demand information to warfighter.
• GIG environment compelled shift from system-to-system to system-to-service exchange to enable on-demand discovery of and access to all available information resources. As GIG evolved towards net-centric architecture, interoperability testing must also evolve. Increasingly, requirement to test system ability to successfully discover and employ appropriate information resources within context of GIG. These test events were conducted in operationally realistic environment that includes Web services experience and 2 years with SQL employing production representative systems, members of the user community as operators, and realistic messages and network loads, for deployment observation testing.
• Verified Biometrics interoperability of commercial off-the-shelf products (COTS) upon revocation of joint interoperability test s or JS-6 System Validation or non-material changes occur that may affect interoperability. Reviewed configurations for final in conjunction with CJCSI 6212, DOD 4630 operations required documents. Used and modified automated test tools. Designed, developed, and implemented testing methods and equipment. Planned and arranged schedules and equipment required for testing and evaluating standard and special devices.
• Provided test area with parameters for sample testing and specified tests to be performed. Compiled data and defined changes required in testing equipment, testing procedures, manufacturing processes, or new testing requirements. Responsible for testing all customer samples and special tests that cannot be performed in test area.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.

Computer System Analyst

Confidential, St. Louis, MO

Responsibilities:

• Provided end-to-end information technology services including application development, business data management, and enterprise infrastructure support to United States Postal Service. Conducted tests on computer software programs to ensure proper performance. Conducted performance reliability testing.
• Provided guidance, direction, or instruction to individuals. Facilitated discussions and decisions to work toward solutions.
• Applied IT concepts and methods in the design, development, implementation and operational support of IT programs.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.

Quality Assurance Lead/Business Analyst

Confidential, St. Louis, MO

Responsibilities:

• Managed testing team comprised of 25 Senior Test Engineers to identify software changes originating from upgrades and new software development. Determined business needs and data requirements. Wrote test scripts and cases.
• Refined high-level requirements into detailed requirements. Verified and gained agreement on business requirements.
• Created a requirement traceability matrix . Selected tools and techniques for change management. Implemented a change management process to control scope creep to project.
• Developed quality checkpoints to ensure system requirements met required specifications as part of the Software Development Life Cycle (SDLC).
• Reviewed and recommended improvements in program polices, procedure, and complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review and baseline documentation for initial quality audit.

Senior Quality Assurance Manager

Confidential, St. Louis, MO

Responsibilities:

• Refined business level requirements into more actionable technical requirements. Managed testing project using standard SDLC and iterative method. Reviewed and analyzed change requests to determine the scope of work and estimate the level of effort for testing application changes. Developed advanced analytical methods to identify business requirements, establish project scope, and evaluate technical and economic feasibility.
• Wrote detailed test plans, test scenarios and test scripts based on the business requirements and high level designs. Designed, developed, executed, and maintained automated regression testing scripts. Followed schedules and coordinated test execution including automated regression test suites. Created test data and executes test scripts. Tracked actual versus expected results, and evaluated quality of code changes.
• Documented results of testing activities, including creating and reporting test-discovered defects. Maintained direct knowledge of and applies all applications testing technical processes, procedures, guidelines, and quality standards.
• Liaised between AT&T and client, identified problems, and deciphered new business requirements thereby fusing them with existing business requirements. Identified opportunities for change in business plans while monitoring impact of change per business profit. Researched and documented requirements.
• Documented and analyzed required information and data. Evaluated information gathered through workshops and surveys, business process description, and task analysis. Acted as interface between the business units, technology teams, and support teams.
• Reviewed and recommended improvements in program polices, procedure, and other complex work products with responsible, accountable, consulted and informed (RACI) individuals to peer review, and baseline documentation for initial quality audit.
• Identified networking components such as routers, switches, gateways etc. and understand their functions in network architecture and diagram documents. Supported and conducted the server hardware specifications to determine configuration anomalies.
• Developed and deployed AT&T U-Verse home entertainment brand of triple-play telecommunication services in 22 U.S. States. U-Verse includes high-speed internet(HPI), IP telephone, and IPTV services HBO, Showtime, Cinema and Starz on demand. Developed these movie features in Java, Cold Fusion and C++ programming, Launched June 26, 2006.