SUMMARY:

• Customer/Field support, Demonstrations and, Wireshark, Bugzilla defect tracking, Testopia, Manual and Automatic testing, HP Quality
• Center, Mercury Interactive - TestDirector 8.0, ATSC M/H, DVBH, CBMS standards, Brew, Windows Mobile, IOS, Android. Automation tools include Rational Robot and Selenium, Tested software in C++, C#, Visual Basic, Apache Tomcat, Java, python and shells scripts, HTML.
• Network set up, Knowledge of SQL, TCP/IP, HTTP, SSL, FTP, SMTP, SSH. Front-end/back-end tester with, Linux, Windows operating systems, Microsoft Office Suite. Familiar with SNMP (traps), JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, Piscataway, NJ

Quality Assurance Manager/Lead

Responsibilities:

• Coordinated testing with off shore team - implemented testing standards and procedures
• Implemented QA process when none existed prior to my arrival
• Trained new QA members on products and testing procedures
• Managed Defect tracking and defect reports in Jira
• Created a test case database so cases can be managed from release to release (Testlink)
• Responsible for testing of mobile POS product (Globalbay Merchant, MPOS) - Ipad and Ipod
• Manage and lead testing effort for IPAD applications (Retailing and Clientbook)
• Testing included load testing, Stress testing, Spike testing, and functional testing.
• Organized and provided timelines for testing efforts.
• Tested web console on different web browsers (Globalbaymerchant.com)
• Created and Documented entire test suites for Mobile POS system
• Provided technical support for New Requirements to Business Analysts and upper management
• Provided written and oral reports to all levels of management pertaining to testing objectives and status

Confidential, Newark, NJ

Lead Quality Assurance Tester

Responsibilities:

• Lead small team in design and creation of test cases and plans
• Verified functionality of website on different browsers - Chrome, IE, Firefox, and Safari
• Confirmed all orders are processed correctly
• Verified layout of website
• Tested on different browsers
• Tested different version of website in other countries and languages
• Ran regression testing on IPhones, IPad, and Android devices including Kindle Fire.
• Tested interaction between devices and back-end systems
• Verified transactions on backend
• Entered defects into defect tracking software - Jira

Confidential, Philadelphia, PA

Lead Quality Assurance Device Tester

Responsibilities:

• Maintained quality standards on a web based application
• Ran test with IPhone and other smart phone devices - Android.
• Tested tablet application and many different devices to insure functionality.
• Created test cases to ensure coverage of all areas with application
• Use HP Quality Center for tracking defects and test cases
• Certify application works with different browsers - Firefox, Chrome, IE
• Verify data across many different platforms
• Lead team of 6 testers - assign test cases and areas of coverage

Confidential

Project Manager and Lead QATester/ Lead Customer Support

Responsibilities:

• Tested mobile broadcast software with different operating system (IOS,Windows, Linux, Brew)
• Created and executed test strategies, plans and test cases
• Created reports and traceability matrices used for reports for project team
• Provided/created data and video streams for over-the-air lab.
• Lead testing for Iphone and Android application - TV Guide APP
• Tested new hardware developed by 3rd party vendors - Hauppauge, Siano, LG, Dell, Samsung
• API testing for newly created functionality - Various sample applications
• Installed and tested broadcast networks on customer sites - confirmed hardware devices worked properly - routers/switches/firewalls - confirmed multicast traffic end to end (WireShark)
• Implemented ATSC M/H over-the-air lab in NJ office and Kiev - used by developers and QA team
• Integrated many components into over-the-air system - Alitronika, Harris, Envivio, Nagra
• Implemented test case tracking system and procedures for QA team - Testopia
• Used Selenium for testing of web administration tool
• Created documentation for user manual used by resellers and customers
• Provided remotely and in field for reseller of Confidential products
• Set up demonstration for customers on company’s Mobile Broadcasting software
• Installed Confidential Mobile DTV system for broadcasters both in the field and remotely
• Supplied support remotely for Harris installers and broadcasters
• Remotely supported customers overseas - Italy, Japan, Germany, China
• Created and provided license keys for software - maintaining end dates and renewals
• Developed an in-house CRM system
• Kept all records of systems delivered for Confidential and external reseller
• Managed trials from start to beginning in different states/markets
• Processed and fulfilled purchase orders
• Implemented a shipping process that assisted with inventory control and billing
• Received all trouble shooting calls for deployed systems
• Show floor set-up/support for trade shows - NAB, CES, PBS Techcon, NY HD world

Confidential, New York, NY

Senior Quality Assurance Tester

Responsibilities:

• Created and Verified large base of defects
• Turned software testing effort around quickly
• Ran regression on newly learned areas of system
• Verified data in large complex Database system

Confidential

Lead Quality Assurance Engineer

Responsibilities:

• Analyzed business requirements and created test plans and test scripts for consumer facing website; site allowed users to purchase phones, minutes, and accessories - virginmobileusa.com
• Presented testing plans to Developers, Business group and testing group
• Created and ran scripts for User Acceptance testing
• Maintained large regression suite
• Executed large test script suite manually and automatically
• Communicated with Developers on Defects and Enhancements
• Acted as Administrator for Bug Tracking Software (Bugzilla)
• Created and explained defects to developers and VP on a daily basis
• Motivated team during releases
• Tested Rating of calling plans on Sprint Network in Kansas City
• Tested number Portability within system
• Created Testing Phones for Vendors, Developers, and Testing Group
• Testing included Regression testing, new functionality testing, and load testing
• Assisted in testing for other groups - Finance
• Helped reporting team with requirements to see end results
• Worked long and off peak hours to see fulfillment of testing requirements

Confidential, NJ

Quality Assurance Analyst

Responsibilities:

• Created test scripts from business and technical requirements
• Used SQL scripts to query databases to verify data in new reports
• Developed testing process that efficiently tested data
• Lead and motivated a team of two testers
• Acted as Liaison between developers and testers
• Maintained and followed up defects using TestDirector

Confidential, Morristown, NJ

Quality Assurance Analyst

Responsibilities:

• Team lead for various testing projects efforts
• Created test cases to verify changes in system.
• Discussed with developers changes to system and determine needs of testing.
• Verify testing environment.
• Use SQL scripts to query databases to verify changes to tables on Oracle 9i.
• Tested PDA interface for products
• Tested Front end interface/web application
• Validated system where regulatory requirements were implemented
• Created test cases based on 21CFR Part 11 requirements
• Created and executed IQ, OQ, and PQ protocols
• Ran and monitor back end processes
• Keep record of all defects for testing team.
• Create UAT scripts for clients.
• Maintained status of test cases using Rational Test Manager.
• Helped testing team develop testing process.
• Enforced testing procedures/requirements with developers and analysts.
• Developed many procedures that helped streamlined testing.

Confidential, Piscataway, NJ

System Analyst /Tester

Responsibilities:

• Developed automated test scripts using Rational ROBOT (SQA)
• Stress/load tested software for reliability.
• Reviewed changes made to databases.
• Supervised other testers in execution of test plans.
• Maintained and kept account of all defects found through testing.
• Reviewed and updated old test code to meet new technology requirements.
• Assisted developers in design of programs developed in JAVA and C++.
• Documented test procedures for other testers for future use.
• Helped analysts with issues pertaining to design of code.
• Learned Telcordia’s software in short time.
• Tested releases on both foreign and domestic operating systems.

Confidential, Newark, NJ

Senior Business Analyst

Responsibilities:

• Used SQL scripts to verify database information.
• Verified application’s output files using macros developed in Excel.
• Created and executed QA test plans.
• Interacted with developers and business group to validate business requirements.
• Coordinated planning process with other QA Testers and developers.
• Changed spreadsheets based on new tax laws or new discount rates.

Information Associate/ QA Tester

Confidential, New Jersey

Responsibilities:

• Created detail QA test plans, cases, and shell scripts for AT&T order taking applications developed in Oracle, C++, Java, and Perl on Unix using EDS structured QA testing methodology.
• Analyzed and defined functional requirements, data flow diagrams, and test flows.
• Executed QA tests in accordance with written test plan, test cases in manual UNIX testing environment using extensive SQL.
• Lead system QA testing effort for Outbound Telemarketing System developed with Perl.
• Analyzed and categorized defects by their priority and severity.
• Worked with Oracle using SQL to interrogate and update databases.
• Verified defects, fixes and enhancements.
• Worked closely with development team to identify and resolve C++, JAVA, and Oracle problems.
• Acted as resource for various testing organizations.