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Coordinator/test Manager Resume

5.00 Rating

SUMMARY:

  • Experience in managing UAT, Functionality, System, Integration, Backend and Regression Testing in large and complex environments.
  • Proven hands - on and engaged leader for small to large-sized complex architectural environments, QA teams, and projects.
  • Sr. System/Software, Quality Assurance Engineer, Lead/Coordinator and Manager with years of experience that spans across a diverse range of software application industries including:
  • Financial Industry (with complex environments)
  • Online Banking applications,
  • Travel
  • Point of Sales
  • Database Management Software Systems
  • Data Warehousing
  • QA Best Practices
  • Test Management
  • Team Development
  • Development Management
  • Process Design & Implementation
  • Mentoring & Career Planning
  • Hybrid and Waterfall Project Management
  • Process Documentation
  • Product Implementation

TECHNICAL SKILLS:

  • Mortgage, Healthcare, Software E-Commerce, Banking
  • Point of Sales, Data Warehouse Processing, Credit Card, Credit Bureau
  • Quality Assurance / QA Lead / QA Program Manager, and QA Project Management
  • Manual Testing experience: Functional, Regression, Web, UAT, Black/White box
  • Hybrid, Agile, Waterfall methodology
  • Fast learner, a people person and skilled team leader and organizer
  • Good Interpersonal Communication skill
  • MS Office/ MS Project/Visio, numerous Defect Trackers, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

Coordinator/Test Manager

Responsibilities:

  • Provide leadership to a large-scale and complex test environment, test plans and test scripts for the BofA Line of Business teams to validate that the software meets requirements and their expectations.
  • Managing and coordinating all UAT and end-to-end testing efforts, this includes resources management.
  • Communicating all test phases through daily/weekly UAT results tracking, metrics reporting, defects tracking, risks, lessons learned and area for improvement to Users, Vendors, internal Stakeholders, all levels of leadership, On-shore and off-shore.
  • Create, review, and approve test scripts created by the team to ensure proper coverage and traceability against requirements.
  • Acting as an advocate to the business stakeholder, by organizing, scheduling, coordinating all activities and required for the business stakeholders involvement in testing.
  • Working with Project Manager to develop project schedules and level of efforts for UAT related activities.
  • Partnering with the automation teams to integrate and plan automation test scripting.

Environment: Hybrid Agile and Waterfall, Rally, IBM mainframe environment, DB2, JCL, COBOL, SQL, Window servers, Client Server, Web Sphere, oracle/SQL, Java, JavaServerPages, J2EE, UNIX shell scripting, QTP (Quick Test Pro), UNIT Windows Operating Systems, SharePoint, Clarity, TOAD, SFTP (data transfer), e-Commerce, Quality Center (HP Application Lifecycle Management).

Confidential

QA Manager

Responsibilities:

  • Managed and coordinated Financial Lending products, with (30) testing recourses.
  • Provided leadership and coordinated Confidential ’s career development processes. This included developing employees, delegating, and mentoring and performance appraisals.
  • Developed Quality Strategies, including scope, schedule, level of effort, resources, etc, to include influencing and leading the customer through the process by providing best practices, risks and LOB specific considerations.
  • Leading and collaborating cross-functional teams (product management, customer service, operations, development, project management, system administrators, etc.) to create quality needs and priorities.
  • Building Best Practices for test planning, preparation, execution and ensuring that the established processes are followed.

Program lead

Confidential

Responsibilities:

  • Provided leadership a System Performance Engineering team.
  • Managed Performance engineering best practices, test strategy and planning, measure and reporting, test case deployment and execution, test data, defect tracking, and test automation.
  • Managed System Performance Engineering teams using Mercury tools, Performance Center to centralize the test management environment for comprehensive test planning, test construction, test execution, and test asset management through the SDLC.
  • Managed multiple QA teams at a program level.
  • Driving System Performance testing activities for On-Shore and Off-Shore projects.
  • Responsible for the overall governance of the program as well as the delivery of the program objectives and planned outcome.
  • Developed SPE Test Strategies, LOE (level of effort) assessments, schedules.

Environment: IBM mainframe environment, DB2, JCL, COBOL, SQL, Window servers, Client Server, Web Sphere, SharePoint, Clarity, TOAD, SFTP (data transfer), e-Commerce, Quality Center (HP Application Lifecycle Management).

Confidential

QA Lead

Responsibilities:

  • Provide leadership to a large-scale and complex test environment, test plans and test scripts for the BofA Line of Business teams to validate that the software meets requirements and their expectations.
  • Managing and coordinating all UAT and end-to-end testing efforts, this includes resources management.
  • Communicating all test phases through daily/weekly UAT results tracking, metrics reporting, defects tracking, risks, lessons learned and area for improvement to Users, Vendors, internal Stakeholders, all levels of leadership, On-shore and off-shore.
  • Create, review, and approve test scripts created by the team to ensure proper coverage and traceability against requirements.
  • Acting as an advocate to the business stakeholder, by organizing, scheduling, coordinating all activities and required for the business stakeholders involvement in testing.
  • Working with Project Manager to develop project schedules and level of efforts for UAT related activities.
  • Partnering with the automation teams to integrate and plan automation test scripting.

Environment: IBM DB2, COBOL, Window servers, Client Server, UNIX servers, Java, Oracle SQL, DB2, CA Endeavor Change Manager, Web Sphere, SharePoint, Clarity, TOAD, SFTP (data transfer), e-Commerce, AS/400, WinRunner, Microsoft Word, Power Point, excel, Quality Center (HP Application Lifecycle Management ), Microsoft Project Manager.

Confidential

QA Program Manager

Responsibilities:

  • Built and supported enterprise test management Best Practice, resources, test strategy, planning, measure, reporting, test case deployment, execution, test data, defect tracking, test automation.
  • Managed (4) QA Data Warehouse departments (Information Management systems, Data Extract, Reports & Feeds, and Finance). A QA staff of (7) Test Leads and (58) Testers, this included, career development and evaluations.
  • Managed at a program level, which involved a large group of projects with a release.
  • Managed multiple QA teams at a program level.
  • Worked with multiple teams and organizations to insure Quality Assurance processes throughout the company. This included testing of 219 components and 78 component interfaces.
  • Developed simple “SQL scripts” to validate table and data maintenance changes and enhancements.
  • Responsible for all deliverables On-shore and Off-Shore manual (all phases) and QTP automation testing, this included writing automated test cases and test execution.
  • Communicated all test phases through results tracking, metrics reporting, Defects tracking, risks, lessons learned and area for improvement to stakeholders and multiple levels of management.

Environment: IBM DB2, Teradata, COBOL, Window servers, Client Server, UNIX servers, Java, Oracle SQL, DB2, CA Endeavor Change Manager, Web Sphere, SharePoint, Clarity, TOAD, SFTP (data transfer), e-Commerce, AS/400, WinRunner, Shunra Virtual Enterprise automated tool, Microsoft Word, Power Point, excel, Quality Center, Microsoft Project Manager.

Confidential

QA Program Manager

Responsibilities:

  • Provided leadership and worked closely with the vendor test leads and provide oversight of vendor testing activities for Oracle Implementations.
  • Coordinated Functional, System Integration, E2E, and Regression test planning and execution activities.
  • Review and sign-off of vendor assessment of approach, scope, resources, schedule, and estimates.
  • Provide testing status reports for management.
  • Oversee vendor deliverables for quality and accuracy.
  • Ensure vendor adheres to PepsiCo testing process and methodology
  • Monitor test project plan and escalate deviations when required.
  • Ensure vendor validates that requirements are testable.
  • Review and sign-off of master test plans.
  • Ensure defects are managed in timely manner and facilitate effect defect triages.
  • Ensure testing risks and issues are recorded in the appropriate project logs and addressed in a timely manner.

Environment: CMMi Capability Maturity Model, KnowledgeNet (Product lifecycle Management) VB Scripting, PLM, XML/HTML, Oracle Retail, IBM DB2, SQL Scripting, Web Server, Oracle, Java, NT Windows, TOAD, Client Server, SQL Server, AS/400, WinRunner, Shunra Virtual Enterprise automated tool, Microsoft Word, Power Point, excel, Quality Center.

Confidential

QA Lead

Responsibilities:

  • Developed and executed SQL queries to verify the proper insertion, deletion and updates into the data Warehouse supporting tables and cubes.
  • Developed and executed e-Commerce, System Integration and Functional Quality Center test scripts/cases.
  • Developed and executed SQL scripts for data validation.
  • Developed and executed Test Cases to create test data.
  • Analyzed and tracked data elements from source through transformation targets.
  • Worked very close to development, DBA's and business teams throughout the software testing cycle.

Environment: Agile, e-Commerce, AS/400, XML/HTML, IBM Main Frame, SQL server, NT Windows, Client Server, Java, C++, PeopleClick VMS Time Management.

Confidential

Test Coordinator

Responsibilities:

  • Managing a team of 50 in multiple locations, off-shore and on-shore testing teams.
  • Identified and Developed MBNA's Credit Card cycle system and schedule process.
  • Managed and maintained the Change Management schedules for all QA testing credit card process activities.
  • Developed and executed SQL scripts for data validation.
  • Developed and executed Credit Card processing Test Cases.
  • Analyzed and tracked data elements from source through transformation targets.
  • Resolved and coordinated Test Director defects from creation to resolution.
  • Produce Executive Summary reports for Management.
  • Coordinate all environment code "Builds" to the test environment.

Environment: IBM Mainframe, MVS, ISPF, CICS, VSAM, DB2, TSO, JCL, AIX, NT Windows, Client Server, Unix Server, CA Endevor Change Manager, Java Applets, Oracle 8I, Test Director, Microsoft Word.

Confidential

QA Project Manager

Responsibilities:

  • Managing QA projects off-shore and on-shore testing teams in a 24 hour QA test team.
  • Managed and coordinated overall planning and deliverables for QA testing activities for CitiGroups Mortgage Web Base lending applications.
  • Designed and developed a program for test engineers, resulting in improved delivery of Quality of Mortgage product by 98%.
  • Developed and executed Test Case/Scripts for all phases of testing in a Mortgage e-Commerce environment.
  • Developed and executed SQL scripts for data validation.
  • Developed and executed Win Runner Regression scripts.
  • Developed and executed manual and automated, Functional and Regression Test Script.

Environment: CMMi, Data Warehouse, Oracle, e-Commerce, WinRunner Scripting, Test Director, Rational ClearCase, Web Sphere, IBM Main Frame, MVS, ISPF, CICS, VSAM, DB2, NT Windows, Client Server, Unix Server, AS400, Java, Oracle 8I, SQL, Cognos reporting tools.

Confidential

QA Lead/Test Engineer

Responsibilities:
  • Developed and executed Manual and Automated Regression, Integration, and Performance test cases.
  • Managed and coordinated QA activities with an offshore development and QA team to deliver QA projects.
  • Developed and executed 30+ test case/scripts on 2900/6000 XL (catalyst) Integrated Switch/Gateway Platforms.
  • Executed test cases to ensure quality for Cisco’s software configuration management system and a PBX Cisco system.
  • Preformed and executed stress testing on Sim Client and Micro Soft (Performance) tools.
  • Developed and retested defects on all above testing activities.

Environment: TCP/IP/MCS Configuration, Quality Center, Test Director, WANs, Ethernet, LANs, VoIP, ISDN and PBX, NT Windows, C++, JAVA, HTLM.

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