IT Director Resume

SUMMARY

I have over twenty years of experience in software and hardware product development with a focus on continuous improvement.
I bring proven focus and dedicated leadership to tactical and strategic issues. I have managed Quality Assurance and Customer Support teams responsible for shipping dozens of software and hardware based solutions.
I have managed local and offshore QA teams, as well as functioned as a Program Manager on multiple large corporate strategic initiatives including; new Product Defect Tracking System (400+ engineers, 8 sites worldwide), Customer Case Management, Knowledgebase, Build Solution system and an Automation Framework tools. I designed a level four 24x7 support center for a Tier 1 OEM.
I lead by example and continue to functionally delivery for my clients as well as lead successful teams. Versed in Agile and TDap methodologies.

TECHNICAL SKILLS

Visual Studio 2010 with MTM
Visual Studio 2013
Microsoft Dynamics CRM
SQL 2008
Quality Center and QTP 11. Windows XP
Windows 7
8.1. Microsoft Office 2003 - 2013
Visio 2010 -2013
MS Project 2010 - 2013
DotNetNuke 4x - 7x.
Google Analytics
IIS 4.5 -7
Toad for Oracle
SQL and SQL Analyzer
TFS Practice Fusion ERM

PROFESSIONAL EXPERIENCE

IT Director

Confidential

Responsibilities:

Implemented Practice Fusion ERM for Electronic Record Management in a 3 phase GoLive rollout.
Configured Advanced MD billing system to work with Practice Fusion for automated billing.
Built their external website utilizing the CMS DotNetNuke 7.3.x
Installed a custom Testing module on DotNetNuke for patients to take personality assessments prior for better efficiency prior to coming in to the office.
Added in Google Analytics for website tracking to see where advertising money is better spent.
Setup a patient testing environment offsite at the Homeless shelter Adams house.
Assisted in setting policies to ensure we are HIPAA compliant.
Registered Trademarks for Confidential and its logo’s to ensure no Trademark laws are infringed upon.
Redesigned the branding so the organization is uniform and concise.
Worked with independent contractors to develop and customize modules for DotNetNuke so that timelines were met.
Currently preparing them to be ICD-10 compliant due October, 2015
Established Quality Assurance Team from the ground up
Worked with the Business Analysts to ensure User Stories were clear and concise
Liaison between the Product Owner and Dev team for requirements gathering.
Write and edit specs with the BA, QA and development teams to save time
Implemented Visual Studio Test Manager for Test Case management and execution
Implemented Test Driven Development to ensure unit testing was executed
Worked with the Business Analysts to ensure User Stories were clear and concise
Acted as Scrum Master back up
Assist in removing Roadblocks with in QA and Dev
Developed and rolled out User Acceptance Test processes prior to GoLive.
Drove the Agile ALM / SDLC
Thorough understanding of Agile Methodologies
Wrote QA test plans
Established development metrics with in TFS to ensure we stayed within the Iteration to avoid having to move User Stories to a later Iteration

Quality Assurance Manager

Confidential, Las Vegas, Nevada

Responsibilities:

Rebuilt Quality Assurance team from 3 locally, to a team of 15 internationally and expanding.
Implemented HP QC 11 for test repository and QTP 11 for automation
Designed Test Plans per the Waterfall methodology
Set standard on Metrics with HP QC for management to follow the life cycle and verify QA and Dev were on schedule
Implemented Visual Studio 2010, TFS, and MTM as a more economic and Dev friendly environment.
Began training on Agile Methodologies to the team
Installed and deployed Encompass and Point Solutions Mortgage origination software
Configured MS SQL for customer data so that information could be extracted for marketing purposes such as email campaigns.
Made sure all HUD housing regulations were updated and rolled out
Instructed Loan Officers on the proper usage of the software and how to avoid committing fraud

Founder/President

Confidential, Washington

Responsibilities:

Founder and computer accessory and modding Internet retail company
Developed wholesale brands: PcToys, PcToyland, and Cool Pc
Sold PcToys branded product to big names such as: Future Shop Canada, Best Buy Canada, CompUsa, Tiger Direct, and many other overseas companies
Traveled to Japan, Taiwan, and South Korea to oversee product development
Developed a multi-tier ecommerce B2B shopping cart solution which handled unlimited retailers
Large bulk orders could be placed through EDI if the vendor had the capability
Developed and executed Test Plans in order to identify software issues and their causes
Designed test cases, scenarios and test script automation procedures
Ran a team of 15 testers on various feature sets including many variations of Internet Explorer
Integration testing of NAT and Windows Home Networking in Windows 98se and ME and XP

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