PROFESSIONAL SUMMARY:

• A Proactive Leader with Thirteen plus years (13+ years) of total IT experience in handling key Projects, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets
• 9 + years of client side experience in United States for: Delivery, Onshore - Off-shore Model, Knowledge Transfer (KT) Planning, execution & Maintenance
• My current project is at American Family Insurance (continuing) - System test lead for Producer Lifecycle Program Module on iTKO LISA 5.0.24, RALLY & Harvest automation tools for an Advance Project called PLP.
• Previously managed team sizes of 25 (2 at Onshore & 23 at Offshore) who worked on FACETS 4.71 & 4.81 Upgrade projects for FACETS 4.71
• Possess effective communication, interpersonal & problem solving by negotiation skills and has handled extremely busy and hectic schedules
• Project Management for Maintenance/Support/Migration/ Development Projects
• Global Delivery Model & Off shoring - Knowledge Transfer (KT)
• Effort estimations, Project Scheduling and Analysis
• Communication Management & Stakeholder Management
• People Management, Team Development, Performance Reviews & Appraisals
• Project Planning: To identify project scope. Estimate the efforts required and establish the schedule. Define Project Life Cycle. Identify all the project risks. Plan for usage of necessary tools like iTKO LISA, Test director, Quality Center, Rational Test Manager, Rational Clear Quest, JIRA, Rally, Harvest, and Issue Tracker for data management. Plan for project resources with needed knowledge and skills. Prepare project plan & Test Plan
• Requirement’s Management: Understand the Requirements. Manage changes of the requirements and identify inconsistencies between the requirements and the project scope
• Project Monitoring and Control: Monitor Project against Plans. Monitor project risks, execute risk plans and evaluate effectiveness in reducing risk. Analyze issues and take corrective action, Manage Corrective action
• Team Development: Manage work relationships through motivation, delegation, supervision, team building and conflict management
• Client / Customer communication: Ensure timely completion and delivery of agreed milestones as per the SLA’s
• Preparing and Reviewing the Project Estimations of the application for testing
• Create and Manage the Project Test plans, Test Cases and Test Scripts as per the business Requirements
• Testing the Business Application (Functional, Regression and UAT) based on Business Requirements
• Reporting and Managing the Business Application Issues/Bugs and activities throughout the Life Cycle
• Creating the Test reports to see the application performance and Status of the Application.
• Coordinating with support units like development team, Business Users and Production team for the project relates issues
• As a healthcare SME, involved in design and functionality of business applications; understands the business objectives and providing the IT Support specifically in Health care domain projects
• Attending the project related meetings and reporting the testing status and issues to the customer on weekly basis and some times on daily basis
• Tracking, monitoring and maintaining the test environments to ensure that the project is moving to production as per the agreed milestones
• Motivating the Project team

CORE COMPETENCIES:

• Managing the Producer Lifecycle Program for its overall functionality as a integrated application and its automation on iTKO LISA 5.0.24 tool
• Formulating System Test Plans, Eligibility Feeds, developing business plans for accomplishment of project by discussing with business users
• Taking adequate measures for performing end-to-end testing for all Inbound & Outbound interfaces along with the business users, vendors and downstream applications
• Gathering requirements to handle multiple requests gets appropriate business information
• Managing the overall functioning of Groups, Members & Billing, identifying improvement areas and implementing adequate system enhancements
• Identifying, qualifying and analyzing discount, risk withhold and alternate benefit rules for pursuing business enhancements
• Managing and understanding the needs and requirements of the Project Stake holders & ensuring the user satisfaction by achieving delivery & service quality on schedule
• Improving the quality of the product by implementing the lesson learnt from the previous projects which improved the business relations
• Regular touch base of the projects with the Client on the current and projected
• Maintained excellent daily, weekly & fortnightly Status reporting to the Client
• Mentoring, training & developing team members to ensure the understanding of business requirements from the Project Specification Document
• Monitoring the performance of team members to ensure efficiency in core development and meeting of individual & group targets and project scope
• Coordinated with offshore team to help them to understand the requirements and supporting them to develop the system test scripts
• Creating and maintaining a healthy & learning environment while ensuring creative & operational development of the team

SKILLS:

Operating System: Windows 2003 Server, Windows XP Pro V2002 SPck3, Windows 2000 Server, Windows 2000 Pro, UNIX (Red Hat LINUX 7.3, SCO Unix), MVS/ESA

Programming Languages: Visual C++, Java, SQL, SQL Plus, 4GL, VS COBOL II, HTML, JCL, ASP.NET, VISUAL BASIC

Databases: Sybase 12.x & Sybase 15.x, MS-Access, SQL Server, Oracle, DB2, Ingress

Technologies: ADAM (Active Directory /Application Mode), VM Ware, Java, EJB, HTML, XML, JSP, Servlets, JavaScript, CICS, ASP.NET

GUI: Visual Basic, Swing, FACETS Online

Application Servers: Web Logic, Web Sphere

Testing: Manual Testing (functional, regression, UAT support), Database Testing, Automation testing (functional, regression, application and system testing)

Automation Tools: iTKO LISA 4.0.x & 5.0.24, Test Director 7.x, Mercury Quality Center 8.x & 10.x, Rally Software, Harvest, PL/SQL, Serena Team Track, IBM Rational Clear Quest 7.x, Star Team, Win Runner 7.x, MySQL, Rational Test Manager

Browsers: Netscape Navigator, Internet Explorer

Other Utilities & Domain Specific Applications: Producer Lifecycle Program, Agent Master System, Senior FACETS 4.11, Central FACETS 4.41, Central FACETS 4.71, FACETS 4.81, PERADIGM Application, LINX Application, MS-Office 2003/2007, Adobe Professional, VPN, Win Zip, MS Visio 2003, Edit Plus, Altova XML Spy, CITRIX, Confidential Onyx, Hyperion Performance Suite, SQL Advantage, OWEN Tool for Job Requests

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Lead QA

Responsibilities:

• Understanding / Analyzing the Clients requirements by going through the business requirements (BTRD’s) / Functional & Technical documents Interfaced with Clients, business customers, including other business analysts, and application developers to Identify the gaps for the new system PLP, and implement the best solutions for a good quality
• Understanding the clients automation framework and the best practices
• Automation of PLP DCM standalone system using iTKO LISA.
• System testing with end primary systems APEX and Guidewire’s Policy Center & Billing Center
• Integrations between Security systems and PeopleSoft HR systems
• Backfill process between PLP and Agent Master system
• Providing / helping the team in understanding the business functionalities / process and training in
• Usage of JavaScript’s, Filters, Sub Processes for writing log files in the Results folder, Assertion’s & test data sets thoroughly while automating PLP
• Common tools/apps used during my tenure: iTKO LISA 5.0.24, Soup UI 4.0.1, Altova XML 2012, Rally software, Harvest, PLP DCM Application, MS-Visio for workflows, MS excel for test results and reports, MS- Word for test planning

Confidential, Denver

QA Lead

Responsibilities:

• Understanding / Analyzing the Clients requirements by going through the business requirements (BTRD’s) / Functional & Technical documents
• Interfaced with Clients, business customers, including other business analysts, and application developers to Identify the gaps for the upgrade from 4.61 to 4.81 if any, develop and implement the best solutions for a good quality
• Involved in various phases of testing like Smoke, Functional Validation and Regression
• Providing / helping the team in understanding the business functionalities / process and training in most of the sub applications of the Billing Module - Billing Entity, Billing Summary, Receipt Processing, Batch Processing, Billing Definition etc
• Validating the System test results to make sure the requirement standards are met and are been reviewed by the respective business analysts
• Common tools/apps used during my tenure: FACETS 4.61, FACETS 4.81, HP Quality Center 10.0 for managing the test cases, test lab & Defect Reporting, MS - Office tools, Altova XML Spy, Real time Interface applications etc..

Confidential

QA Lead / SME / Proxy Manager

Responsibilities:

• Responsible for Meeting with business users to help drive the analysis and design of the work items and develop analysis-level documents that reflect the requirements
• Involved in planning, prioritizing and monitoring work for team members working on multiple projects
• Involved in planning and monitoring the testing, implementation, and production release of a project
• Involved in producing project plans and estimates based on the business and technical requirements.
• Mentoring and supporting the testing team so to develop the test cases on the business requirements
• Coordinated with offshore team to help them to understand the requirements based on the respective projects and supporting them to develop the respective test plans
• Providing the valid test scenarios which are received from the business users, Reviewing the test scenarios provided by the offshore testing team.
• Created / Updated Requirement traceability matrix in ensuring the test cases are been mapped correctly to the requirements
• Validating the System test results to make sure the requirement standards are met and are been reviewed by the respective business analysts.
• Involved in sign off meetings with the business key contacts, to make sure no issues based on the new code remain unfixed that can damage the existing system.
• Coordinated with business SMEs in analyzing and fixing the Lights on work issues, SSCR work issues & Projects issues within the warranty period.
• Involved in guiding the offshore teams to write the cleanups so to clean the incorrect data in SIT Environment
• Involved in User Acceptance Testing for quality Assurance and compatibility of the end Product
• Providing the Client QA Manager with daily status reports. Escalating problems, environment, and testing issues in timely fashion
• Worked extensively with offshore and onshore leads to ensure the defects are properly tracked and well communicated to the Development team and the business users
• Common tools/apps used during my tenure: Quality Center, Rational Tools - Test Manager, Clear quest etc.., Star Team, iTKO Lisa, MS - Office tools, Altova XML Spy, Real time Interface applications etc..

Sr. Software Engineer / QA Lead

Confidential, Minneapolis

Responsibilities:

• Understanding / Analyzing the Clients requirements by going through the business requirements (BTRD’s) / Functional & Technical documents
• Interfaced with Clients, business customers, including other business analysts, and application developers to Identify the gaps if any, develop and implement the best solutions to lower the costs and good quality
• Involved in various phases of testing like Smoke, Built Verification, Functional Validation and Regression
• Lead the team to test on various environments Window’s environments as per Clients requirement for stability of the applications
• Providing / helping the team in understanding the business functionalities / process and training in most of the applications
• Common tools / technologies / Biometric Devices used - Test Director 7.x, Mercury Quality Centre 8.x, VM Ware, HTML, XML, Oracle, MS-SQL Server, MS-Visio, SCi Readers, Precise 100 MC, Jforte SC, Axalto 64, Schlumberger SC, Panasonic Authenticam, Panasonic BM-ET 300, Touch Chip, Precise 100 MC, RSI Hand geometry, UPEK Touchchip scanner, Secugen Scanner, Star Team

Confidential, MD

QA Lead

Responsibilities:

• Responsible for planning multiple concurrent Projects (training, analysis, testing & documentation) / Application Maintenance of Software Applications in different technologies/functional streams
• Responsible for complete testing life cycle and delivering project test plans, outlining project scope, activities, schedules, deadlines and time estimates
• Application Off shoring, KT (Knowledge Transition) Planning & Execution, Resource Planning
• Participation in defining agreements between the Clients
• Task assignment and delivery as per the SLA, tracking and co-ordination
• Coordinates activities and tasks among project team members, client and other internal departments to meet project goals
• Managing project risks, issues/problems, and activity progress proactively assists with problem resolution or risk mitigation as needed
• Submit weekly/monthly status report to Onsite and Offshore Account Manager / Customer
• Team Members career planning, setting objectives for the Team Members, conducting performance reviews and performance management
• Coordinator for Team Ramp-up & Training, Interface with other internal departments, Technical Feasibility studies