SUMMARY

• 10 years of experience in IT and Software Development: System Analysis, Design, Development, Testing and Implementation of projects in Healthcare, Insurance, Financial, Investment, Banking & Education industries
• 8+ years of Experience in QA Management/Test Lead - Processes, Training, Recruiting, Managing Teams across geographical locations and leading multiple projects to successful releases
• Knowledgeable in teh Pragmatic Marketing Framework, Market Analysis, Product Strategy and Product Development
• Experience in Release Coordination and Release Management responsibilities
• Experience as a Business Analyst - Requirements Gathering, Technical Specification Documentation, Use case and High Level Test Strategy creation
• Hands on experience in Manual, Automated (Selenium, QTP), Performance (JMeter, Performance Center), DB, API, Web Service, Device, IOS Testing
• Strong Understanding of SDLC Methodologies: AGILE (Scrum) Rational Unified Process (RUP), Rapid Application Development (RAD), Feature Driven Development (FDD), HP Application Lifecycle Management (ALM), Waterfall
• Involved in Project Planning, Risk Analysis, Gap Analysis and Impact Analysis with Service Oriented Architecture (SOA)
• Expertise in creating Test Plan; Creating and executing test scripts, test cases and data sets on teh basis of product release features, client requirements, and technical documents.
• Experience using HP (Mercury Interactive) and Rational Suite of Testing Tools.
• Understanding of Real time Implementation of Public Key Infrastructure (PKI) for Secure Online Banking transactions
• Experience in Web server (Apache, Microsoft IIS) and OS (Linux, Windows) Installations.
• Wide exposure to Object Oriented Analysis and Design using UML, Requisite pro, Rational Clear Case, and MS-Visio
• Excellent Analytical, Problem solving, Documentation, Interpersonal skills and recognized team player

TECHNICAL SKILLS

Testing Tools: Selenium WebDriver, TestNG, NewRelic, Jmeter, POSTMAN, Splunk, HP Test Suite (WinRunner, LoadRunner, QuickTest Pro (QTP), Test Director, Quality Center, Rational Test Suite, SilkTest, SOAPUI, PVCS Tracker, JTAF, XMLSPY, Starteam, DOORS

Languages: C, C++, ASP.net, VB.net, TSL, VHDL/Verilog, XML, HTML, JavaScript, VBScript

Process/Model tools: Microsoft Office (MS Access, MS Word, MS Excel, MS PowerPoint, MSFrontPage, MSVisio, MS Outlook, MS Project, MS OneNote), MS VisualStudio, MS TFS, MS SharePoint, MS .NET, MS Visual Source Safe, MS CRM, ITSM 5.0, Cadence, UML, MATLAB, Simulink, Labview, CMM, RUP, FDD, Documentum, Dimensions, Snagit 9, Lotus Notes, JIRA, Confluence, Jenkins, VMWare

Web Servers: Apache Tomcat, MS IIS 6.0

DBMS/Tools: SQL Server 2000/2005, Oracle 9i/11g, DB2, SQL Plus, Informix, Dartnet, TOAD, SqlDeveloper, DeployIT

Operating System: Windows, UNIX, Linux, MacOS X

PROFESSIONAL EXPERIENCE

Confidential, MA

Lead QA Engineer/Solutions Manager

Responsibilities:

• Created Test Plans and Managed testing for multiple simultaneous releases that involved complex sub systems - CPE (order creation system), HUB (order processing system), CTS (carrier tracking system) and PTS (parcel tracking system)
• Headed Live Parcel Testing that is cross functional testing process that involves creation of real life parcels and ensuring all tracking events are captured and validated by both internal and external stakeholders before proceeding to deploy majorcode/patch/release to production
• Collaboration with Product Management, Program Management, Design Architects, Professional Implementation Services to deploy application releases, related Go-NoGo decision meetings, product feature customizations to clients
• Manage QA team consisting of Manual, Automation, Performance testing engineers for Integration testing and validation with Ebay and vendors/carriers from various countries
• Designed and Implemented test strategy for data mapping and validation and automated test data creation. Validated vendor event code data in Jaspersoft
• Architected QA Awareness campaign that included Cross Training sessions within QA, Brown bag sessions to cross functional teams, Automation and Performance testing Knowledge transfer using videos and confluence
• Created Automated Data driven Test suites using SOAPUI to test web services
• Used POSTMAN and Fiddler to analyze response for different types of requests to test REST endpoints which contain tracking events sent by vendors like DHL, FedEx
• Design and implementation of Virtualized services using SOAPUI and new tool called CA - aimed at testing web services in teh absence of client endpoints and also to minimize regression testing cycle
• Designed QA Manual/Automation/Performance reporting metrics/test coverage dashboard
• Managed deployments of application in Local and Integration testing environment using Jenkins and Deployit - Worked with Development Operations (DevOps) to restructure Jenkins for optimal access/configuration of deployments in development environments.
• Created RCA (Root Cause Analysis) documents for issues previously found in production and halped create solution to mitigate these issues. Created pre and post deployment checklists to prevent issues in future
• Undergoing Training in Mobile computing with aim to submit a simple mobile application at teh end of teh course

Confidential, MA

QA Manager/Tech Lead

Responsibilities:

• Manage QA team sized 20 across India, Dubai and US teams consisting of Manual, Automation, Performance and IOS testing engineers
• Design and Execution of QA Roadmap for, Test Plans/Processes for multiple Releases
• Created QA content of Request for Proposal (RFP) sent to prospective Saudi Client, which is being used a template for all new prospective clients
• Involved with Phase 1 Requirement Analysis, Planning discussions of UK clients - NHS, Leeds and Manchester counties. Project involved providing a Questionnaire to patients which could be submitted to Provider (doctors) electronically which halped in preventive health care and diagnosis
• Served as QA Test Lead for TAP (Teh Alere Platform) projects with Alere Analytics and Alere Connect: Business Intelligence Reporting, INR/BNP Monitoring
• Served as both QA and company coordinator/liaison with clients during production deployments. dis involved being onsite, kickoff & execute deployment checklist that included App, Web, Data server installations, Solr indexing, MongoDB migration, Application Stop/Start and Smoke Test
• Served as Automation Tech Lead: Redesigning Selenium automation framework to include UI, API, Database, Interface (IHE) and Cross browser automation, Selenium Headless execution
• Interviewed close to 100 prospective QA candidates for various positions within QA team
• Created Test plans for Integration Testing of Consult 4.4 (Provider application), PHR (Patient Portal), System Manager (Configuration Management System) & Consult 4.3 (Legacy Application)
• Created Test plan for Consult’s E-Prescribe Functionality with Surescripts (pharmacy connectivity) and Lexicomp (drug database provider) which included both E-Prescription workflow from Application to Pharmacy and Refill Request workflow from Pharmacy to Application
• Application Certifications
• Meaningful Use Certification (MU): Exposure to Drummond test scripts which involved security testing for VDT (View, Download, Transmit) of CCDs and other patient health information
• Surescripts Certification: Test data creation and execution of Surescripts certification test scripts
• Worked with Lead performance test engineer and halped design and implement Jmeter performance testing framework, Reporting Metrics Dashboard, New Relic server and database monitoring, Splunk Tomcat log monitoring
• Created User acceptance Test Plan and involved with domain knowledge training, user guide documentation with Professional Services implementation team
• Helped with establishing Unified branching strategy. My proposal to adopt Google’s single HEAD branching was among teh strategies discussed
• Proposed and implemented Unified Defect Triage process that aimed at involving cross functional team of Developers, BAs, QAs, Project Managers, DBAs, Product Managers to triage, assign priority, allocate resource and track un-triaged and unresolved defects.
• Worked with Interoperability engineers on IHE Automated Testing for following profiles: PIX, XDS.B, PDQ, XCA, XCPD, XUA
• Served as stand-in scrum master for scrum teams and halped out multiple development teams
• Devised plan and testing strategy for IOS App Testing, IOS appstore submission.
• Reviewed POC for IOS App Automation tools - UIAutomation and Appium Plugin to Selenium

Confidential, MD

Lead QA Engineer/Business Analyst

Responsibilities:

• Lead testing efforts for PFRD (Private Fund Reporting) and IARD (Investment Adviser) systems
• Creation, Review of Business and System Use Cases
• Created Automation Scripts and maintained Regression Threads for CRD (Central Registration Depository) system using QTP
• Devised Automation Optimization Plan which focused on Automation Tests Breakdown(into smoke test, regression tests and test suites), Hardware and Software Streamlining, Data Setup Optimization and Managing Automation Backlog
• Presented a MOBILE APP TEST Strategy/Solution, which included identifying different mobile operating systems, basics of telecom, types of mobile apps testing, capabilities of simulators and emulators and exploring tools like Monkeytalk and PerfectoMobile
• Developed Visio design workflows/documents which when used with JTAF automation framework was used to automate an entire test suite of application called QUALS that lead to automation execution time reduction
• Built, maintained and executed automation scripts using Jenkins/Hudson. dis involved creating views for different environments, configuring machines to run teh scripts, creating build files, start remote execution and report execution results
• Proposed using Data Dictionary approach to centralize teh maintenance of various validation and completeness check messages in teh PFRD application
• Developed detailed test strategy to test Confidential ’s EFP (Electronic Fingerprint Processing) system with simulated FBI response
• Used STARTEAM to capture and organize Change Requests and Defects, assign work, and follow team activity. Proposed custom fields that halp capture meta data to produce custom reports on QC team workload and testing status
• Created Test Plans for EMS (Education Management), UST (Uniform State Test) and ACN (Advanced Change Notice) systems for which teh project used AGILE method
• Enforced teh QC team members to create HLTS (High Level Test Strategy) documents for every major functional component which was tan reviewed and signed off by all teams
• Piloting JIRA to capture and organize issues, work assignments, and follow team activity. Designed and managed dashboards to monitor other teams - Dev, Data, BA, CM
• Designed many web pages and presented QA related documentation and content to both internal and external in CONFLUENCE
• Proposed automation test strategy to reduce automation execution time by moving away from GUI based script execution to XML and Data Level script execution
• Migrating Test cases from DOORS when Quality Center was adopted as new test case repository
• Developed SQL Queries and executed Triggers and Stored procedures to validate teh database and back end of teh application.
• Performance Center - Created Views and Groups for load testing, assigning number of users, define load generators and load test schedule. Performance tests, included load tests, volume tests, stress tests, endurance tests, scalability tests. Reported Defects.
• Posted discussion threads on critical and priority unresolved items based on design feedback and requirements at teh Team discussion site for every release. Participated in frequent meetings with End user to obtain feedback and improved QA processes to accommodate changes
• Completed education courses on following topics every year- Document Integrity Training, Confidential Technology Records Training, Information Privacy and Protection Policy

Confidential, VA

Lead QA Engineer

Responsibilities:

• Lead testing efforts for Events Management, User Management, Organizations, Prospect and Suspect Management, Test Score Import and Reports modules of Confidential ’s Recruiter Application
• Reviewed BP (Business Process) and Design documents and created Test scenarios for teh various Recruiter modules
• Reviewed Test Strategy and Test Plans to ensure that they reflect and include all functional, Performance, Usability and Security requirements.
• Created test cases for teh various modules and maintained Requirements-Test Scenarios-Test Cases traceability, also recording teh Test Case execution results for each iteration
• Performed exhaustive test at CRM client (back end) and External Web site (front end) of teh Recruiter application
• Automation of Event Management modules using an in built Automation tool (ASET) - Creation and Deletion of Events, Event Locations, Event Codes and Managing of Event Hosts for application. Helped develop teh automation regression framework for teh same
• Tested all of teh default and custom Reports (60 reports) that was delivered with teh application. Created extensive data sets to validate teh correctness of teh reports. Help clean up teh default filtering criteria and test teh custom filters on teh reports
• Performed Recruiter Installations in QA and Documentation environments in 2 stages - CRM App and Web Servers. Communicated teh installation issues and documented teh resolutions
• Tested ability of Recruiter application to integrate with EXACT TARGET - created email templates and verified Bulk Email functionality to Prospects and Event attendees
• Performed integration testing across various modules of Recruiter to verify functional, performance, and reliability requirements were met, dis included UI and Data validation
• Performed UI and functional testing at External website that involved creating new user accounts, registering for events, submitting application (all created through teh CRM client at teh back end)
• Performed Security Testing by validation access and functions for various user roles - Director of Admissions, Event Approver, System Administrator, Recruiter etc.,
• Created custom CRM WORKFLOWS to be triggered upon field save(s) and form submission(s)
• Performed customization changes on entities and verification of entity-attribute relationship
• Managed Configuration settings across different modules of teh CRM client using Validation List Manager - Example Primary test score strategy setting for prospect having multiple test scores reported both official and unofficial
• Created Users at External website and managed settings like account, password lockout and reset at teh CRM client backend
• Create and validate custom duplicate detection rules - set up teh attribute-criteria and other conditions based on requirements
• Created Test Data and imported to Provisioning Files using teh Data import function - setup teh Data and Field Delimiter, Record Type and Data map
• Submitted weekly status report to QA Manager on teh testing status, issues listed on priorities, meetings attended and plan for teh following week
• Reported Issues in testing to teh DEV team and recorded QADs in MS TFS (originally Dimensions)

Confidential, RI

QA Test Lead/Release Coordinator/Business Analyst

Responsibilities:

• QA and BA responsibilities with Affiliated-FM on their Risk Assessment Application (WFS) employing Feature Driven Development (FDD).
• Underwent extensive training in MS CRM 4.0 (and Share point) and devised a custom prototype defect module that was later adopted as a defect management tool for teh project. Created CRM Entities, Custom Attributes, Designed Forms, Workflows, Relationships between Entities.
• Performed Entity Control and Relationship Management with MS CRM and followed CRM’s Entity Role model to ensure proper resolution to security, risk and compliance issues.
• Developed, executed, and managed Customer Relationship Management (CRM) marketing activities in an organization, including e-marketing programs and strategies, campaign management, and analytics.
• Created Master QA Test Plan customized to suit FDD method providing details on test strategy, tools, estimates, resources, test cases, types of testing and scheduling for teh ASP.Net Application.
• Created use cases, test scenarios and ‘scenario versus features’ traceability matrix to map requirements and features against test scenarios and test cases.
• Created manual and automated test cases in Quality Center with data setup and performed Smoke testing and detailed functional testing of teh WFS application in both Dev and QA environments.
• Created customized Quality Center Reports on Test Execution and Test Coverage.
• Submitted weekly status report for teh QA to Project Manager on teh work done during teh week and plan for teh following week.
• Interviewed and recruited new QA resource, training and schedule of day today and weekly activities with regular stand ups and status checks.
• Created high level user workflows and use cases for redesign of teh system and documented teh design notes - assisted BAs in reviewing their documents.
• Presented recommendations on use of HP tools for effective test and defect management.
• Made recommendations for setting up testing automation regression framework. Based on teh framework developed QTP scripts to test teh Risk Assessment Application.
• Tested, validated & Debugged QTP test scripts, extensively used Checkpoints, Data Tables, Environment Variables and Recovery Scenarios.
• Enhanced QTP test scripts in Expert View by extensively using parameterization and correlation.
• Used Load Runner scripts for checking response time of server in Dev, QA and Production environments
• Developed SQL Queries and executed Triggers and Stored procedures to validate teh database teh back end of teh application.
• Reviewed Requirements Documents, Use Cases and previously written Test cases and worked with Dev and BAs to interpret these requirements for both T&C and Premium which were all ASP.Net and MS CRM applications.
• Creating test plan, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for Customer Relationship Management (CRM), Contact Management and Portfolio System.
• Created/Update Test cases for multiple functionalities of teh Terms and Conditions application - Policy, Broker, Endorsements, LOB-COVs, Renew, Rewrite, FMD, Limits, and Deductibles. dis also included maintaining TestCase Inventory that serves as an index
• System Integration Testing for T&C across Policy, BI, Coverages, Limits & SubLimits, Deductibles & SubDeductible which involved testing application at User Interface, Input Data in teh Front End, Validate Data at teh Back End.
• Created automation suite that included Smoke Tests, Acceptance Tests and Regression Tests using QTP.
• Create Test Coverage Scenario document that presents a High Level meeting to validate if teh test cases covered teh spectrum of features delivered for specific iterations of application
• Create/Update Test cases for Premium Application for teh functionalities - Billing Folders, Premium Transaction, Invoice Data, Additional Charges and Minimum Earned Premium, View Historical Transactions in Quality Center
• Authored Premium Issues-Resolution spreadsheet that detailed Issues pertaining to requirements, development and testing of Premium application and came up with Resolutions for teh same based on weekly meetings
• Performed Functional and Regression Testing for both T&C and Premium systems during successive iterations/milestones of their development. Played active role in M2A and M2B milestones
• Reviewed Business Scenarios created by BAs during teh iterations/milestones and validated teh steps associated with my application of work.
• Logged Functional and Requirement defects associated with T&C and Premium applications in Clearquest.
• Schedule and coordinate Full Deployments in different environments based on set schedule or specific requirements by teams using them.
• Track and document issues found during deployments and use teh same to generate metrics. Teh resolutions for teh issues are also documented.
• Plan, Schedule and coordinate AdHoc deployments across 10 (Dev, QA, Perf) environments based on requests sent in by teams using these environments.
• Submit Weekly Deployment Summary to Manager updating on teh number of deployments, specifying teh applications that needed them. dis also included updates on Tasks assigned and future plan of work.
• Use teh MSI Manifest tool to insert/update/delete teh MSIs with Build Numbers for different applications before submitting request to deploy teh same. Run MSI Build Loader task that updates teh MSI Manifest tool with latest build number.
• Utilize Configuresoft Reports, MSI Report Generator, Beyond Compare tools to validate successful completion of deployments.
• Maintain a high-level understanding of teh development and test environments. dis involves assigning teh teams appropriate Dev and QA Environments (Environment Usage Schedule) and maintaining a list of deployment items (MSI, DB, Config and Environment Changes).
• Develop, Debug and maintain QTP, Load Runner scripts for functional and Load testing of various applications (BE, RRC, TA, BIM - all MS CRM applications) and halped update teh Automation testing framework.
• Created various Checkpoints (text, image, table, XML, DB) to validate data both at front end and back end of application and performed data driven testing.
• Oversee teh work and operations of teh Coops in QA Automation team guiding them about updating documents, running smoke tests, reporting and updating issues.
• Ensure that code, data definitions and structures, environment configuration settings as well as other changes are migrated through our development, and QA environments, in an approved manner.
• Attend Weekly Release Management and Planning Meeting comprised of Project Managers, Development Leads, Infrastructure, Database Engineers and Quality Assurance Leads and assist in coordinating and communicating teh release and halp coordinate teh successful rollout of application releases.
• Manage dependencies to ensure risks are mitigated and issues are communicated. Teh goal is to consistently and efficiently deploy a quality product.
• Schedule and hold standup meetings as needed for preparing for milestone or significant deployment.

Confidential, Wilmington, DE

Business Analyst/QA Test Lead

Responsibilities:

• As Test Lead, create Test Plans for multiple projects viz., Consumer Platform Integration, Rewards Integration, Common Autantication, Bill Payer Integration all .NET applications.
• Created Test Cases for IRA (Mutual Funds) application that caters to Self Directed Investors and Full Serviced Investors.
• Updated existing QTP automation scripts to accommodate teh changes in online experience for customers. Created various data sets and used it for parameterization.
• Optimized QTP scripts for Regression testing of teh application with various data sources and data types.
• Platform integration project - wrote test plans for Account Overview, Account Activity, Pay Bills, Customer Service and Account Services sections for both Transparent and Non-Transparent credit card holders.
• Rewards integration Project - wrote test plans for Cash for points, Transfer points, History, Overview sections accounting for different scenarios based on whether customer was Consumer Finance or Gold Option.
• Common Auth Project - created logins confirming to BoA standards, Confidential standards, and autantication of logins. Created scenarios for resetting of login names for collision/matching ids.
• Extensive use of Confidential IS teh mainframe that hosts all teh information pertaining to teh account holders. Used for checking and updating information for comparison between front end and backend systems.
• Expert at using data retrieval tool DARTNET that assists in retrieving accounts, test data using advanced search mechanism using STATUS - Good Standing, Delinquent, Stolen, CARD-TYPE - Visa, MC, Amex and RELEASE CYCLES - June, August, October 06
• Expert at using isql tool that was to query Informix and DB2 Databases. Teh tool was also used to write SQL queries and stored procedures to retrieve or validate information from teh databases. Teh isql tool was run on Unix machines.
• Updation and verification of credit card account information on Super stations - MSS, TSS, CLMS. MSS was used specifically to create cases to handle transactions on credit cards. Eg. Disputing a transaction. TSS was teh customer service front end screen that can be used for account information retrieval and updation. Eg. Check status of credit card. CLMS is credit line management system that can be used to authorize teh line of credit based on credit history and existing line of credit.
• Expert using Netadmin tool - Used for managing teh customer access information. Eg. Blocking/deleting login name, changing security message.
• Performed Regression Testing on Online Banking application for US, CA, UK customers separately during each code drop and at teh beginning of each cycle.
• Extensive participation in JAR and JAD sessions with all teams involved in project including offshore development and virtual testing teams.
• Gathering Business requirement, analyzing and tan designing business model
• Tagging & Tracing in RequisitePro
• Used teh different types of views in RequisitePro (Attribute matrix view, Traceability matrix to display requirements, attributes and their relationship with each other)
• Creation of security and service level agreements documents
• Created Vision Document, Software Requirements document, Software Development Plan Document, Risk-list document, and Risk Mitigation Plan Document.
• Developed test case scenarios, test cases and change request analysis by Using Rational ClearCase, Rational ClearQuest
• Facilitating JAD sessions and participating in meetings to engage Subject Matter Experts in business requirements definitions
• Coordinated status report meeting with teh business and teh internal team on a weekly basis.
• Assisted project managers with teh development of project schedules and low-level design and analysis of applications.
• Worked with project management to analyze change requests to determine what is being requested and doing its impact analysis by making use of Rational ClearQuest.
• Independently performed teh end-to-end analysis necessary to develop comprehensive and effective test strategies. Teh process included developing test plans, creating test conditions, scripts, and data to support teh test.
• Facilitated system and user acceptance testing,
• Involved in meeting with stakeholders and users to review / manage expectations and identify opportunities to improve ROI.