PROFESSIONAL SUMMARY:

• A competent and highly motivated Process Partner with 11 years of experience in Information Technology in the areas of Development, Testing and Maintenance, Project Management methodologies. Business Process partner (Transformational Quality) with respect to Six Sigma Black Belt, Lean practitioner, CMMI - ATM, ISO 9001, AS 9100, ISO 20000, ISO 27001, ITIL, Agile, PMI framework & IRIS under the guidance of an internationally renowned consultant.
• Certified Six Sigma Black Belt, CSQA, Internal Auditor and experience of external audits.
• Be an effective learner in the field of process consulting and contribute to business outcomes as in terms of $4.12 million asimprovement projects over a period of 4 years.
• To be a facilitator to project teams to guide them when even required on process implementation problems and guiding.
• Provide a bias free report to senior management on process implementation and improvements to help them make informed decisions.
• Instrumental in identifying the gaps between current process vs. CMMI, ISO 20000 & IRIS (Gap Analyses).
• Instrumental in implementing CMMI, ISO 20000:2005, ISO 9001:2008, ISO 27001:2005 & IRIS.
• Handful experience in implementing processes.
• Instrumental in define the measures and metrics at Project level & Account level.
• Developed Quality Manual, Processes and templates based on process study.
• Analyzed metrics and help the Project managers to take actions.
• Minimized external consultant’s services in Quality Assurance.
• Developed Integrated PLC and Project management processes (IPQMS) and Summarized PLC process into one single page showing all activities.
• Implemented and provided requirements to developing in-house tools like Digite (iPrime), SAP (PS), QMS( Action Tracker, Risk Management, Online Customer Feedback, Audit Tool), Dash Board (Insight, OPEX-Deck) etc.,
• Conducted Internal & External (Customer Satisfaction) Surveys and recommended actions.
• Audited processes and identified effective CAPA where effectiveness of the action taken is 90%.
• Introduced new metrics FTR & OTD.

TECHNICAL SKILLS:

• CMMI Dev-ATM
• Six Sigma Black Belt
• CSQA ( # 23625)
• Lean Practitioner
• ISO 9001
• CMMi Dev 1.3 from QAI
• ISO 20000
• ISO 27001
• PMP
• ITIL V3 Foundation
• IRIS
• Estimations on FP, Use cases & WBS
• Agile

PROFESSIONAL EXPERIENCE:

Confidential

Account Quality Manager

Responsibilities:

• Managing QA function for high end customer visible critical account.
• Provide consultancy to projects in account on process and quality.
• Ensuring Quality delivery product/Service and QA SOPC for customer.
• Providing Process metrics to customer and bringing customer confidence in process implementation.
• Identification of Improvement initiatives and delivering to the customer as Systematic Continuous Improvements.
• Planning and conducting Audits, providing s at account level.
• Defining account level process such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts and Project Level, Engagement Level, relationship level for a department.
• Analysis and Reporting of project Metrics to senior management
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Delivered 3 Customer Value Add’s and 1 Lean project on Backlog tickets reduction from 12.6% to 3.4%.
• Implemented lean techniques:
• Visual dashboards/ Kanban
• Value Stream Mapping
• Silent hour
• Huddle meetings/ Standup meetings
• DILO (Day in the life of)
• Standardization

Confidential, Chicago, IL

Implementation Consultant

Responsibilities:

• Hold responsible for enabling the LOB function as a well-managed organization
• Partnering in LOB specific processes and metrics definition, implementation and recommended the improvements.
• Mentored in Improvements Projects which is created a value of 3.79 million across Line ofBusinesses.
• OATS
• Reduction of MIPS
• Reduction of cycle time and elimination of manual task
• Automation of process
• Playing a mentor and coach role at org. Transformation initiatives such as Systematic Continuous Improvements, Transformations and innovations at technology space.
• Imparting s/workshops on transformational and transactional quality such as
• Project management, metrics, estimations, Systematic improvement techniques, lean principles, Generating Ideas etc.
• Enabling MIS system to automate metrics reporting
• Implemented the compliance score card.
• Conducted survey on the current processes and identified the gaps.
• Provide consultation/coach in improvement projects.
• Automated the decision making Management Reporting System.
• Developed the lifecycle specific estimation templates.

Confidential

Senior Quality Analyst

Responsibilities:

• Played as Quality Analyst across multiple critical and high customer visible projects
• Periodic audits on Processes compliance at Project level and org level.
• Periodic org level process reviews and identifies improvement opportunities to optimize the process.
• Planning and conducting Audits, s across organization.
• Conducting organization process awareness to team members, project managers.
• Participated as a QAG SPOC in Sr. management reviews, provided Org level process implementation insight to Sr. Management.
• Analysis of metrics data and Developing PCB’s for project level & Org. level.
• Providing visibility to Senior Management on Process adherence of their accounts through Weekly reports, Monthly reports & Quarterly Reports
• Mentoring the Junior QA team members
• Coordinating and implementation of iPrime (Digite) (Project management tool)
• SPOC for external audits such as ISO, CMMi etc.
• Instrumental in achieving ISO 20000:2005 & ISO 9001:2008 .
• Institutionalization of organizational level PCB’s at Quarterly/Half yearly and annually.
• Actively participated in IT service Manual.
• Intelliway processes ware developed based on Run-SAP methodology.

Confidential

Team Leader

Responsibilities:

• Managed QA function for high end customer visible critical accounts.
• Ensuring Quality delivery product/Service and QA SOPC for customer.
• Providing Process metrics to customer and bringing customer confidence in process implementation.
• Independent release inspections w.r.t process compliance and provided insight to Sr Management in Go/No Go decision.
• Lead a 5 member team ( 4 Hyderabad + 1 Bangalore)
• Defining account level process such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts and Project Level, Engagement Level, relationship level for a department.
• Analysis and Reporting of project metrics to senior management
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Partner and Guided project teams in Root cause analysis to develop corrective and preventive methods
• Key Trainerfor Org Level process and tools.
• Implement, measure, Improved the processes
• Defined the QA estimations & KRA’s across organization.
• Increased process awareness through Process Workshops
• Institutionalized Quality Circles as Defect Prevention initiation across organization.
• Played as business analyst role to establish in-house tools for process implementation such as Online Customer Feedback Tool, Knowledge Management Tool, Risk Management Tool, Review / Action Tracker, Time Sheet, Defect Tracking Tool etc.
• Conducted GAP analysis for existing in-house tool with SAP-PS and involved in implementation of SAP-PS.
• Achieved Org level “Associate of the Year” from CMD, Infotech Enterprises Limited in the year 2007
• Developed domain wise Tailoring process (like Engineering & Software)
• Defined Key Metrics First Time Right and On-time delivery (FTR & OTD) for engineering projects, which resulted high throughput.
• Defining the KPI’s for the new accounts and Project Level, Engagement Level, Relationship level KPI’s for a department.
• Defined the QA estimations & KRA’s
• Developed Estimation template for Engineering Projects.
• Conducted Process Workshops
• Institutionalized Quality Circles as Defect Prevention initiatives.
• Executed green belt projects on Review effectiveness, Defect management, Reduction of Rework.