SUMMARY

• Experience in Healthcare, Finance and Banking lines of business for around 7 years has developed strong understanding on the business processes and the IT systems used in US healthcare, finance & Banking industry.
• 7 years of diverse experience in Software Quality Assurance wif knowledge of Functional, GUI Testing, system, Regression, integration, Smoke testing, Performance testing
• 4 + years of experience in Software Development Lifecycle including analysis, estimation, design, coding, testing.
• Involved in developing QA strategies, test plans, test cases and Knowledge in using Quality Center, Load Runner, Quick Test Pro and executed the system testing and User Acceptance testing.
• Strong Aptitude in implementing Quality Assurance Standards & Testing methodologies for large enterprise GUI & web Base applications using Case documents, functional Specifications and business requirements.
• Exposure in defect management, defect coordination, coordination between onsite - offshore team, bug management, interaction among developers-designers and authority.
• Performed Load Stress, Performance and volume testing using Load runner.
• Experience in project life cycle of Implementation, Testing, Regression testing.
• Implemented QA methodologies, practices & process in all kinds of environment including web, IBM Mainframe.
• Strong skills in writing technical and functional documents defined by the business requirements.
• Hands on Experience in stored procedure development and maintenance on IBM Database. Knowledge of other database tools like SQL oracle 11g, Eclipse.
• Experience in interacting wif business analysts, developers, and technical support team for requirements gathering.
• Work well under pressure and tight deadlines, comfortable working wif teams and dealing wif customers.
• Excellent communication, interpersonal skills.

TECHNICAL SKILLS

Languages: COBOL, JCL, CICS, Easytrieve in Mainframe.

Database: IBM Mainframe DB2, SQL Oracle 11G.

Tools: Quality Center 9.2, Quick Test Pro, Load runner, Eclipse, SharePoint, Visual Source Safe

Software: MS Office, MS Outlook, MS Visio, MS Power Point

Operating system: Windows 97, Windows 2003, Windows 2007, Windows Vista, XP

PROFESSIONAL EXPERIENCE

Quality Analyst Lead

Confidential, Cranston, RI

Responsibilities:

• Worked throughout STLC which includes Developed Test Strategy, Test scripts, Test scenarios, Test Plan, Test execution.
• Created Traceability Matrix to keep track of requirement coverage in Quality Center.
• Performed Functional testing, Performance Testing, User interface testing, System testing, Browser compatibility testing, Regression testing, Smoke testing, Manual testing
• Knowledge of testing Web based applications on Windows, testing on Mainframes, Client server testing.
• Conducting defect review meetings daily.
• Generation of Defect Report wif specifying the severity of the defect.
• Documented the results of Test Case execution
• Handling offshore team of about 10 people from onsite.
• Conducted review of test cases, test scenarios created by offshore team.
• Created the scripts for the scenarios using the Loadrunner tool and executed the scripts in the Controller. Also identified the scenarios for performance testing.
• Used QuickTestPro checkpoints to automatically capture and verify properties such as the number of links.
• Interacting and conducting meetings wif Clients, business Analysts, Development team on daily basis.
• Involved in Backend testing which involved executing SQL queries using SQL Oracle 11g for Data Verification and Report Testing.
• Conducted Knowledge management and review process several times.
• Participated in performance testing by running test scenario by Load Controller, analyzing performance data.
• Automating manual test cases using QTP and executing those test scripts.
• Involved in training plan for the project members.

Senior System Engineer/Quality Assurance Analyst

Confidential, Hartford, CT

Responsibilities:

• Worked throughout Software development and Testing life cycle right from Analysis, design, coding, testing for various requirements in Life and Healthcare Insurance system related to Copay, Coinsurance, Deductible, Explanation Of Benefits, Co-ordination Of Benefits, Interest penalty, Duplicate claims, Anesthesia crosswalk, Referral system, Claims Authorization, Medicare Claims, Claims Xten, Remits, Pend codes, ICD9 codes, Modifiers, Diagnosis codes etc.
• Estimated and reviewed service requests and projects on several parts of Claims Adjudication system in Life and Health Insurance system.
• Generated Service Requests for different requirements in Claims Adjudication system.
• Analyzed number of Pend codes associated wif Claims adjudication system. Based on that, calculated auto adjudication rate for pended claims. And suggested dollar savings up to $480K, by suggesting auto adjudication method for pended claims.
• Worked throughout Software Development and Testing Life Cycle stage for several stored procedures in e-Publishing application, which included analysis, design, coding, testing for stored procedures.
• Participated in defect review and defect prevention meetings several times.
• Interacted wif the client on a daily basis for requirements gathering and issue resolution and supervised production support team.
• Provided 24/7 production support for batch job runs for Claims Adjudication system.
• Tested the application functionality manually including both white box and Black box testing.

Quality Assurance Engineer

Confidential, NY

Responsibilities:

• Wrote and verified standards of quality and testing procedure.
• Was involved in Manual Functional Testing (Black Box) to verify application behavior as per user requirements.
• Designing Test Cases from the requirement specifications
• Conducted manual testing for checking Functionality, Security, and Performance testing during the various phases of the development of the online application.
• Test Case writing, Execution of Test Cases.
• Conducted functionality, security, regression and GUI testing of various releases of the application
• Retrieved and analyzed QI information to identify root causes of performance gaps and QI problems.
• Reviewed and modified quality assurance programs to test performance according to user spec and data inputs
• Analyzed several stored procedures to resolve multiple tickets in production support
• Provided 24/7 production technical support for Financial Adviser Tools Application and Portfolio Management Application