SUMMARY

• Experience in Health Insurance, Cable - Set-Top Box, Tele-communication&Banking domains.
• Experience in designing and building strong robust solutions for the Testing projects.
• Facilitating the improvement and reviewing of testing processes by performing the role of Test SME.
• Experience in working with product owner s and project managers to improve testing processes.
• Supervised Regression, Functional, Performance, Smoke, Black Box Testing and UAT.
• Utilized test management tools and defect tracking tools for KPI s.
• Experience working in telecommunications domain with Confidential and Confidential
• Experience testing VoIP service from Confidential called Virtual communications express.
• Facilitated testing of Video conferencing apps for smart phones.
• Performed Cross-Browser compatibility testing for web applications.
• Knowledge of White Box, Grey Box and Black Box testing techniques.
• Knowledge of QTP, managed team of Manual & Automation team members.
• Experience with SalesForce.com implementations, SFDC (Salesforce) testing experience.
• Created presentations and demonstrations to educate the client and project teams on UAT.
• Developed SQL queries for back-end testing and retrieving data in Microsoft SQL and Oracle.
• Experience inSDLCusing theWaterfall Modeland good understanding ofAgileMethodology.
• Managed team of QA’s charged with testing of various software applications based on .Net & Java.
• Conducted defect triage meetings to finalize on priorities on upcoming defect fix and verification.
• Expertise in designing &developing strategicTest plans, Test Cases, and Test Reportsfor manual test.
• Ensured Agile/Scrum concepts &principles were adhered to & made tough calls from QA perspective.
• Coordinated project management and staff administration for remote test teams of 5-12 technocrats.

TECHNICAL SKILLS

Languages: Tested applications developed in Java, PL/SQL & C++

AutomationTools: QTP, Selenium IDE, Webdriver

Databases: MS ACCESS, MS SQL 2005, Oracle SQL.

Management Tools: MS project 2007, MS Visio, MS Office Suite 2007.

Testing Tools: Quality Center, QTP, IBM Clear Quest,Jira,Bugzilla

Methodologies: Waterfall Model, Agile(SCRUM).Kanban

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Currently working as Coordinator reporting directly to Senior Management for Estimate testing effort, prioritize and plan implementations of Dishdigital application for 8 clients (IOS, Android, Samsung, Roku, Xbox, Mac, Windows and Chromecast).
• Coordinating with 8 QA leads for reporting weekly status and critical issues to Management.
• Helped in coordinating change from Scrum to Kanban methodology.
• Working as Sr. Lead Quality Analyst with different platform to suggest best automation tools.
• Working as Test Lead and hands on Quality Analyst for verifying functionality of Dishworld application for Samsung Smart TV s.
• Working with Automation team to help automate Android and IOS platforms with testers working on Onshore/ Offshore test development.
• Assisted Manager in hiring by suggesting roles and profiles of person to be hired to help in Automation of numerous platforms.
• Assisted PLM in making decisions about requirements by suggesting improvements by adopting a role of Usability analyst.
• Conducted UAT by authoring scripts and selecting the UAT group based on the target audience of the Dishworld Application.

Environment: Selenium, Appium, Zira, Mac, Windows, Zephyr, Android, IOS, Roku, Samsung

Confidential, CA

QA & UAT Project Lead

Responsibilities:

• Experience with data migration using import wizards and data loader.
• Provided Salesforce best practices and customizations with regard to SDLC.
• Facilitated training of business users and end users for new functionalities to be implemented.
• Involved in Drives the effort for End-To-End Test scenarios and test script building for UAT.
• Effectively tested Salesforce data like Reports, Analytical snapshots and dashboard (Static and Dynamic).
• Analyze clients’ current software to determine appropriate strategy and timeline for transfer to Salesforce.com platform.
• Experience in Reviewing Test Scripts based on the Requirements andpreparation of consolidated Test Script Execution Results.
• Efficiently and effectively work on projects for Salesforce.com, providing timely, detailed solutions, helping to streamline business processes.
• Lead team of testers to successfully integrate requests, test scenarios and test cases from multiple Test management tools to Salesforce toolkit.
• Experience with testing of SFDC Configurations/Customizations UI, Page layouts, Tabs, Custom fields, Custom objects, and Validation rules, Triggers.
• Experience in testing SFDC Security access, security rules, workflow approvals, Data validation, Data utilities, Analytics, Sales, Mobile apps and Support administration.
• Gather detailed requirements by performing document analysis, conference calls, business process descriptions, and use cases to customize Salesforce.com and integrate new applications to meet the needs of end users.

Environment: Quality Center, SQL Server, Microsoft Excel, Salesforce.com

Confidential, CA

Project QA Lead

Responsibilities:

• Generating test reports and emailing the reports using TestNg.
• Created Test Execution and Status Reports for Upper Management.
• Migrated manual test cases into Quick Test professional (QTP) scripts for Regression testing.
• Managing and growing testing assets required for meeting the testing mandate and deadlines.
• My Team supplies Software Testing Services for all engagements through the Banks Core Platform.
• Experience building and managing an automation frameworks and suites with tools such as QTP, and Selenium.
• Worked with business and design teams to create requirement traceability matrixes.Leading a team of testers in all phases of testing (System, SIT, UAT, Automation, Performance/Load and Post Implementation) in US and offshore for all releases.

Environment: QC, QTP, SQL Server, Microsoft Excel

Confidential, IL

Lead Quality Analyst

Responsibilities:

• Maintaining the existing selenium webdriver scripts.
• Managed team of Quality Analyst working on onshore offshore model.
• Developing a test data driven framework-using Jmeter for performance testing.
• Working on Requirements Traceability for mapping test case to FRD & BRD rules.
• Checking transactions and validating those transactions with TSYS & EDS processors.
• Setting up of QA processes from initial stages to release of commercial credit card application.
• Mentoring junior team members and learnt product at an accelerated pace to guide development of application.
• Working with BA s to oversee implementation of new functionality according to the change request received.
• Identifying & converting Complex business Logic that includes rules & sub-rules into meaningful test cases. Coordinating System, UAT strategies and plans.

Environment: Quality Center, TSYS, EDS, Communicator, SQL Server, UNIX, Jmeterand SeleniumWeb driver.

Confidential, TX

Lead Quality Analyst

Responsibilities:

• Managing a team of resources onshore and offshore for Confidential Digital Media Services(VDMS).
• Automating mobile applications using QTP.
• Verifying aspect ratio, resolution and different metric s for analyzing quality of live tv using HDMI protocol analyzer.
• Using like HDMI protocol analyzer, Inoquest, Tektronix sentry, interra batonto test the quality of Live TV and VOD
• Using Iphone Configuration manager for collecting logs on IOS devices.
• Experience using Teraterm for collecting logs on set top boxes.
• Automating the regression test cases with Selenium IDE.
• These platforms included Android/IOS Devices, Live TV and FiOS Remote.
• Convergence testing - Web/ PC Client/IMG/Mobile Integration of Flex view.
• FiOS Entertainment Application testing on multiple devices on various platforms.
• Integration Testing between Set-Top Box (Cisco & Motorola) & Mobile application.
• Supervised execution of manual test cases in HP QC and IR tracking through IBM Clear Quest.
• Monitored combined functioning of various applications enabled in SIT & Production Environment.
• Tested and verified Confidential FiOS applications on iOS, Android, LG, Samsung, Rokku and Xbox devices. Used Selenium IDE to record, edit and debug test.
• Functional testing according to Wireframes and Functional Requirement Document.User Acceptance Testing in accordance with Expectations of PLM and Stakeholders.
• Prepared Mobile Entertainment Test Plan that was supported on various platforms. These platforms included iPad 3, Samsung Galaxy, HTC Desire, and Sony Xperia Play.

Environment: .NET, HP Quality Center, Selenium IDE, QTP, IBM Clear Quest, Microsoft SharePoint, Lotus SameTime, Iphone configuration Manager, Teraterm, HDMI protocol analyzer, Inoquest, Tektronix sentry, interra baton.

Confidential, CA

Lead QualityAnalyst

Responsibilities:

• Provided status reports and updates.
• Planned testing projects and tracked then against plans.
• Created final testing reports after testing process was completed.
• Participated in Peer Review meetings to discuss the Project Test Plan documentation.
• Led a team of testers to customize testing from manual testing to automation testing.
• Createdtest plans and ensued deadlines associated with deliverables and other tasks were met.
• Ensured appropriate test processes and methodologies, implementing enhancements where necessary.
• Performed effort and resource estimation; established a team, assigned responsibilities and set team direction.
• Attended the Business and Functional Requirement Document (FRD) meetings conducted by the BA team to create test plan and test scenarios.

Environment: HP Quality Center, IBM Clear Quest, Microsoft Access, Microsoft Outlook, Microsoft SharePoint, Lotus SameTime.

Confidential, CA

Sr.Quality Analyst

Responsibilities:

• Reviewed business requirements and prepared test strategy and test plan.
• Launched Quick Test Pro into Mercury Quality Center and executed it successfully.
• Implemented the SDLC for the testing life cycle and followed the Standards process in the application.
• Performed system testing to test the overall performance of the system after integrating all the modules.
• Utilized Mercury Quality Center (manual test cases) and QTP (automated test cases) for these processes.
• Developed and executed Functional, Integration, and Regression Tests and automation for quality assurance and software release processes.
• Analyzed functional specifications and business requirements for test automation and manual testing. Implemented functional specifications using a testing framework.
• Designed and developed the test plan, test scripts, test goals, objectives and test strategies for the applications.Executed test scripts, scripts, goals objectives and test strategies.
• Ensure the accuracy of the record of all the defects found during functional and regression testing.
• Interacted with Development and Management departments to ensure overall quality of the software.

Environment: .NET, QTP, Quality Center, Windows 2000, Clear Quest, SQL.

Confidential, MA

Sr. Quality Analyst

Responsibilities:

• Worked with Quality Center for executing test cases and reporting defects.
• Wrote SQL queries to validate front end with the backend SQL server database.
• Coordinated with the QA team and developers to prioritize defects and rectify them.
• Maintained requirements traceability matrix to trace the requirements with test cases.
• Ensured test execution, defect management, and all status and reporting using Quality center.
• Tested the web pages manually as well as using automated tools like QTP for regression testing.
• Wrote user defined functions to enhance maintainability of test scripts and created test harness.
• Supervised the execution of automated Data Driven Test Scripts in QTP for different test scenarios.
• Analyzed various checkpoints to check web pages, table contents, databases, bitmaps and text in QTP.
• Analyzed business use cases and design specification to create test plans, test cases and test scenarios.

Environment: Windows 2000, Mercury Quality Center, QTP, and SQL.

Confidential, AZ

Quality Assurance Tester

Responsibilities:

• Performed testing on standard and high definition set-top boxes.
• Wrote test plan, executed test cases and wrote test summary results
• Performed end-to-end scenarios on the tuner’s software and logged defects in MS-Excel.
• Coordinated UAT testing efforts across technology, quality assurance and business teams.
• Analyzed various types of incoming signals like audio and video streams and performed test.
• Performed testing to check functionality of features like recording capacity and the bookmarking.
• Performed functional testing to ensure that the compiled software components adhered to project requirements.
• Prepared a user manual guide and tested various features like display, audio, timer, different power settings and configurations, and parental controls.

Environment: Windows XP, MS Office Suite, Microsoft Excel.

Confidential

Technical Support Engineer

Responsibilities:

• Member of Tech support group for CMS(Tech group responsible for resolution of technical complaints of customers of Airtel of Northern Circle)
• Up gradation of Network Elements to new software release, Vendor interaction regarding various pending TSF (Technical Support Form) and issues
• Alarm identification, troubleshooting and taking subsequent preventive and corrective actions
• Imparting continuous on job training to the operational and maintenance team to enhance their operational efficiencies, Recruited new staff/trainees and providing training services for their development
• Carrying out advance planning for resource mobilization, manpower deployment and rendering technical support

Environment: Citrix, eCRM(IBM), Kenan, Arbor