SUMMARY

• As a Sr QA Analyst / Test Lead with 10+ years of Experience involved in all phases of software Development life cycle and have strong Doman knowledge in Healthcare, Mobile, Banking, Retail & Pharma.
• Excellent understanding of Software Development life Cycle (SDLC) and importance of QA in Development/ Enhancement and Maintenance of software applications.
• Expertise in Manual and Automated Testing in different testing methodologies like Agile, Scrum, Waterfall etc.
• Knowledge of performance bottlenecks, end - to-end performance, and web performance measures like server response time, throughput and network latency.
• Hands-on experience in Sales force auotomation.
• Hands-on experience in Black box Testing, White box testing, Unit Testing, User acceptance testing, Functional, Integration, GUI, System, Usability, Regression, Performance, Security, Stress Testing.
• Participated in requirement review meetings, analyzing requirements, developing test plan and test cases, Requirement Traceability Matrix, Defect management, Reporting and tracking.
• Have good working Experience in UNIX, shell scripts, Python scripts and ftp using WinScp.
• Tested web services, XML, WSDL using SOAPUI tool. Modified end points when we worked on different servers and different versions of Web Services.
• Hands-On experience in Performance testing tools like HP LoadRunner (VUGen, Controller, Analysis), Performance Center and JMeter.
• Proficiency in Structured Query Language (SQL), Joins, PL/SQL stored procedures & Triggers.
• Expertise in executing VUGen scripts in Load Runner for Performance, Load and Stress Testing using Controller in Load Runner and generated reports using the Analysis tool in Load Runner.
• Expert in Interactive Voice Response (IVR) Call flows and IVR Routing.
• Diversified experience in Manual and Automated testing; extensively used HP ALM (Quality Center) & QTP, IBM tools.
• Experience in ananalyzing & Creating SQL scripts based ETL mapping documents to compare data
• Experience in testing Web Services-SOA architecture, RPCs, XML transactions, SOAP, HTTP, WSDL, and RESTFUL using various industry standard tools like SOAP UI.
• Strong knowledge of HIPAA (EDI), ICD, CMS, Claims, Under Writing, Membership, Billing, Medicare, Medicaid, Claims and Medical management systems
• Expert in HIPAA Transactions testing and in-depth knowledge of HIPAA framework (Health Insurance Portability Accountability Act) rules for ANSI X12 messages 837P/I, 835.
• Worked Extensively with Inbound 837 I and 837 P, 835s (Out bounds) claims processing systems
• Extensively worked in Facets 5.01, EDI Transactions 834 files (Enrollment to a health plan).
• Have hands-on experience in a very complex and large web-based application built on JAVA, Web-Sphere, DB2, .NET, middleware (web-services, API calls testing using SOAP UI).
• As a Quality Analyst I was involved in testing the Mobile and web based applications on multiple platforms including android, Blackberry, iPhone iOS, safari, explorer, and firefox.
• Good understanding of 21 CFR Part11 and GxP Guidelines
• Experience in development of validation master plans, Qualification Protocols and design Specification for Computer Systems

TECHNICAL SKILLS

Operating Systems: Windows 98/NT/2000/XP/7, UNIX

Test Tools: HP ALM/ Quality Center, JIRA, MS TFS, QTP, IBM Rational Tools

Databases: Oracle, MS-SQL Server, MS Access, Sybase

Languages and Scripting: C, VB, SQL, Java, .NET.

Other Applications & Tools: Facets 5.01, SOAP UI, API, Siebel (CRM), PeopleSoft, DB2 MainFrames, COBOL, Toad, ITKO Lisa, ETL (AbInitio, INFORMATICA, DATASTAGE)

PROFESSIONAL EXPERIENCE

Confidential

Sr QA Analyst

Responsibilities:

• Conducted Manual Test meticulously and exhaustively for Product Pricing & Quoting (PPQ) application, which are designed specifically for this purpose.
• Created Test Cases and developed Tractability Matrix and Test Coverage reports and supported UAT tests.
• Performed Regression Testing, Functional, Integration Testing, User Acceptance testing & Adhoc Testing and system testing.
• Executed UNIX scripts to process the files from Connecture (CNX) Application to FACETS.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set
• Worked extensively in Medicare part D.
• Tracked the defects using HP ALM tool and generated defect summary reports.
• Wrote SQL Queries to test the Facets Backend data with respect to Connecture Applicaltion
• Validate Rates in FACETS which been generated by Connecture (CNX) application.
• Prepared XML test data files to validate different scenarios
• Assign task to Offshore, get the Results and provide Execution and Defect status to Management
• Managed and developed EDI specifications, for data feeds and mappings for integration between various systems, to follow ANSI X12 4010 formats including 270 Eligibility/Benefit Inquiry, 271 Eligibility/Benefit Information, 276 Claim Status Request, 277 Claim Status Response, 810 Invoice, 820 Payment Order/Remittance Advice, 834 Benefit Enrollment, 835 Remittance Advice and 837 Claims and Encounter, to meet and exceed HIPAA requirements set forth by the federal government
• Run Java Scripts and SOAP UI while executing Functional, Integration and Regression test cases.
• Conducted end to end test on the entire application to check the functionality of the application.
• Monitoring, control and reporting of progress and status (incl. predictions of test progress and defects found)
• Plan, organize and lead team meetings and ensure action is taken based on the team discussions
• Report the status to the stakeholders (e.g. the client, project manager/ test manager and the management)

Environment: HP ALM, SQL, Microsoft Visula Studio, IBM MainFrames, QTP. Java, FACETS 5.01, .NET, Informatica, Windows XP, UNIX, Java, JUNIT, Load Runner, JDBC, Sybase, JMS.

Confidential, Louisville, KY

Sr QA Analyst

Responsibilities:

• Develops and executes test cases based on user stories contained within an Agile Sprint and have experience in SCRUM testing.
• Expert in manual testing on DTMF, Speech Recognition IVRs (received Appreciation Emails from Client for my good Work)
• Worked Extensively on Confidential IVR Modules like Medical Benefits, Claims, Dental, Metavance, ID Cards and Others.
• Worked on EDI transactions: 270, 271, 834, 835, and 837 (P.I.D) to identify key data set elements for designated record set
• Performed Functionality Testing for Medicare, USAA, Coalition, Commercial and Commonwealth of KY.
• Performed Regression Testing, Functional, Integration Testing, User Acceptance testing & Adhoc Testing and system testing.
• Opened defects and track the defect status until its get closed.
• Manage multiple projects with minimal guidance, including delegating tasks, managing schedules for the QA team, and determining project resource requirements.
• Ensure that Test team follows the Product Development Methodology.
• Conduct training and mentoring with staff members.
• Monitoring, control and reporting of progress and status,

Environment: HP ALM, Visio Designs, COBOL, Mainframes, ETL, Java, J2EE, MS MMIS, Oracle, Microsoft Office, VB script, Windows, XML, SOAP UI, HTML, Load Runner, VB script, Sharepoint, TOAD.

Confidential, Chicago

Sr QA Tester

Responsibilities:

• Create User, Functional & Design qualifications Requirements Specifications
• Created Validation Plan Documents.
• Create and Execute IQ, OQ and PQ Protocols & test cases
• Review and gap analysis of IQ, OQ & PQ protocols and reports
• Prepare Qualification summary Reports for IQ, OQ & PQ (Installation, Operational, Performance qualification)
• Prepared Traceability Matrix for IQ, OQ & PQ
• Understanding BPLM process for E-Approval of Validation Documentation
• Developed test Scenarios, Tests Cases, & test data for the Requirement Specification Documents.
• Opened Defects and Retested Defects using Mercury Testing Tool, Quality Center.
• Responsible for weekly status updates briefing the progress of manual Testing.
• Responsible for Execution status Updates briefing progress of Execution
• Responsible for Defect status updates briefing the progress of Execution.
• Conducting interviews for various openings within organizations.
• Participated walk thru to discuss the specs and test scripts with Business Analyst and Programmers.

Environment: Microsoft TFS, Java, J2EE, MS MMIS, Oracle, Microsoft Office, VB script, Windows, XML, SOAP UI, HTML, VB script, Sharepoint, TOAD.

Confidential, Agoura Hills, CA

Sr. QA Tester

Responsibilities:

• Created test cases from the Business Requirement document, Analysis and Design Documents and SLA
• Created Test Strategy and Test plan for the testing effort
• Conducted Smoke, Non Functional, Functional, System and Integration testing.
• Developed SQL and Stored procedures to achieve the data transformations
• Performed back-end testing on the Oracle database by writing SQL queries
• Conducted backend testing using Toad
• Participated in weekly meetings with the management team
• Created test cases for the Personal and Business Loans systems
• Was involved in the automation effort using QTP and Load Runner
• Worked with clients to demonstrate agile techniques for software development, explained and implemented unit testing, created coding standards based on Sun recommendations.
• Performed Quality Analysis on problem reports against software and the production system in order to confirm that problems truly exists and can be recreated for testing
• Executed the scenarios and analyzed the results through monitors and graphs.
• Tracked bugs using Quality Center and generate the defect reports for review by the development team
• Participated in various meetings and discussed Enhancement Request issues
• Conducted Regression testing after the bugs have been fixed by the development team
• Responsible for source control, versioning, and configuration management of test scripts, test results, defects
• Actively participated in various meetings like defect resolution meeting, QA status, Knowledge transfer meeting.

Environment: UNIX Sun Solaris, SQL Server, PeopleSoft HCM 9.0, Quality Center, QTP 9.2, Oracle 9i (SQL, PL/SQL), ETL (Informatica), Shell scripting, COBOL, MainFrames, XML, Test Director, J2EE, XML Files, MVS, VSAM Files,, JCL.

Confidential, Plano, Texas

Mobile Application Tester

Responsibilities:

• Executed Jelly Bean applications on Android platform and provided Debug support for reproducing the issue and retested the scenario.
• Carrier certification for Cellular network operators: AT&T, T-Mobile, Vodafone.
• Validated screen3, WAP push, and Mobile TV Applicatins for its diverse capabilities.
• Reviewing and updating Test Cases as per requirement for different releases.
• Involved in end-to-end testing of the Mobile Applications.
• Attending the client calls to gather project testing requirement
• Involved in Gap Analysis Testing, Sanity/Smoke testing, Integration testing, Porting Testing, Localization Testing (Repository Testing), Branding Testing, Regression Testing
• Testing of the chat conversations, Send Receive Picture messages, MMS, sending sms from the chat, calling from the conversation
• Testing all the other functionalities which a PC version of the respective messenger have like Blocking/Unblocking a contact, Adding, deleting a contact, Display of the groups etc
• Create test closeout reports with HP Quality Center
• Effectively support the qualitative effort by gathering solid gameplay feedback and submit constructive reports to the QA Lead team.
• Effectively support the quantitative effort by consistently being productive in the database and completing all tasks in a timely manner.
• Test the assigned games for defects through executing test plans and thoroughly debugging all gameplay functionality prior to final submission.
• Excel as a team player and strive to maximize team/department performance.
• Support QA and Production during the final submission process to hit the company set ship date.

Environment: Quality Center 9.2, HTML Java, PeopleSoft, J2EE, XML, Oracle, DB2 MainFrames, COBOL, SQL, Unix scripting, Windows XP

Confidential, Chicago, IL

QA Analyst

Responsibilities:

• Reviewed and analyzed Business Requirement Documentation (BRD) to gain understanding of POS implementation.
• Extensively involved in all phases of SDLC (Software development Life cycle) and follows Agile methodology.
• Involved in Preliminary discussions of the Project with the Core Team according to Business Requirement Document.
• Participated in meetings with BA and Developers to understand the scope of testing Created Test Plans, Test Scenarios and Test Cases for assigned modules
• Created and Executed Test Cases manually as well as verify the actual results based on expected results.
• Tested different functions of the POS system like scanning, payments and returns. Moreover, make sure that the system meets the requirements and expectations.
• Developed the test cases according to requirement.
• Performed System Integration Testing (SIT), Web UI Testing, Functional Testing, Regression Testing, User Acceptance Testing (UAT) and End to End Testing. (API)
• Documented and reported all found defects in Quality Center
• Responsibilities of checking of data in database by writing and executing SQL statements.
• Extensively worked on Web Service testing using SOAPUI.
• Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.
• Used VB Scripting in QTP, Generated test results using QTP and analyzed Actual Result and Expected result.
• Developed data driven scripts in Quick Test Professional and executed scripts.
• Provided status reports to Project Manager.
• Interacted with developers for resolving the defects and setting the priorities.

Environment: Quality Center, Quick Test Professional (QTP), C#, SOAP, Visual Basic 6.0, HTML, Oracle, SQL Server 2005, SQL Navigator, Toad, Java, Windows XP

Confidential, NY

QA Tester

Responsibilities:

• Conducted Manual Test meticulously and exhaustively for Confidential application using manual scripts, which are designed specifically for this purpose.
• Performed Integration Testing, Smoke Testing, User Acceptance Testing, and Adhoc Testing, regression, Functional Testing and system testing.
• Involved in the database testing by writing SQL queries.
• Developed test Scenarios, Tests Cases, & test data for the Requirement Specification Documents.
• Opened Defects and Retested Defects using Mercury Testing Tool, Quality Center 9.2
• Responsible for weekly status updates briefing the progress of manual Testing.
• Responsible for Execution status Updates briefing progress of Execution, how many Passed and Blocked.
• Responsible for Defect status updates briefing the progress of Execution.
• Conducted end to end test on the entire application to check the functionality of the application.
• Conducting interviews for various openings within organizations.
• Participated walk thru to discuss the specs and test scripts with Business Analyst and Programmers.

Environment: Mercury Quality Center9.2, Siebel, SQL, QTP9.2, Load Runner, Windows XP, Java, JDBC, JEE, IDE, SOAP Services, JMS, MQ Series, Servlets, JavaScript.

Confidential

QA Tester

Responsibilities:

• Conducted Manual Test meticulously and exhaustively for entire applications using manual scripts, which are designed specifically for this purpose.
• Performed Integration Testing, Smoke Testing, User Acceptance Testing, and Adhoc Testing, Regression, Functional Testing and System testing.
• Involved in the data base testing by writing SQL queries.
• Use to open Defects using Mercury Testing Tool, Quality Center 9.0
• Responsible for weekly status updates showing the progress of manual Testing.
• Conducted end to end test on the entire application to check the functionality of the application.
• Extensively worked in Unix
• Participated walk thru to discuss the specs and test scripts with Business Analyst and Programmers.

Environment: Java, JDBC, JMS, MQ Series, Servlets, JavaScript, Unix, Mercury Quality TestPro(QTP), Mercury Quality Center 8.2, IBM MainFrames, COBOL, SQL, Windows XP.

Confidential

QA Tester

Responsibilities:

• Involved in writing Test plans and Test Design.
• Analyze the Business Requirement Document (BRD), Functional Specification Documents to prepare Test Cases based on Test Plans.
• Performed Regression testing, Functional testing using Quick TestPro 8.2. Also involved in Integration testing, UAT and System testing.
• Involved in analyzing the test results and identifying and solving the bottlenecks, and documenting the test results.
• Created Several Test Scripts using QuickTestPro to create Data Driven Tests, Batch tests and also involved in Navigational and end-to-end testing.
• Used QualityCenter 8.2 to store, schedule test cases and report bugs.
• Parameterized test scripts for data driven testing.
• Responsible for weekly status updates showing the progress of manual Testing.
• Conducted end to end test on the entire application to check the functionality of the application.

Environment: QualityCenter 8.2, Quick TestPro8.2, Load Runner 8.0 Oracle 9i, Java, EJB, WebSphere, XML,XPath,SQL, Swing, JSP, Windows XP.

Confidential, Seattle, WA

QA Tester 

Responsibilities:

• Conducted Manual Testing exhaustively for Application using manual scripts, which are designed specifically for this purpose.
• Performed Integration Testing, Smoke Testing, User Acceptance Testing, and Adhoc Testing, regression, Functional Testing and system testing.
• Performed Stress testing and Performance testing using LoadRunner6.5.
• Involved in the data base testing by writing SQL queries.
• Prepared complexity matrix for Requirements
• Used Rational Clear Quest for Defect Reporting.
• Responsible for weekly status updates showing the progress of manual Testing.
• Conducted end to end test on the entire application to check the functionality of the application.
• Involved in Generating Scripts and Executed the scripts using VUGen, Load Runner 7.8
• Involved in Design and Running the scripts using Controller.
• Involved in Analyzing the results through Analyzer
• Participated walk thru to discuss the specs and test scripts with Business Analyst and Programmers.

Environment: Siebel 7.7, Rational Clear Quest, Oracle 9i, LoadRunner, Visual Basic 6.0, HTML, Oracle, SQL Navigator, Toad, Java, Windows XP