PROFESSIONAL SUMMARY:

• An accomplished IT professional with 14 years of exclusive Software Testing experience diversified in Information Technology with emphasis on Test Management and Quality Assurance for customer focused delivery
• Motivated & Passionate leader with cherished knowledge of Testing Concepts/Principles/Methodology and applies it in executing & managing Test activities with high quality for various applications in Banking Financial Service segment
• Versatile & Sound experience in Testing Lifecycle (STLC), Software Quality Assurance (SQA) and SDLC
• Proven track record of End to End Test Lifecycle Management of a multi locale large & complex programme with excellent understanding of all levels & multiple types of both functional and non - functional test phases
• Carry Domain expertise in ETL Testing, Data Warehouse Testing, Payments, Retail Banking, Credit Cards, Retail Loans and Media Business Analysis across technologies like Client Server, Web based and Mainframe
• Rich experience in usage of Test Management Tools (Quality Center 10.0), fair hands on Test Automation tools like Quick Test Pro 6.5 (QTP) and Win Runner 7.5 and Load Runner 11.5; Skilled in use of Microsoft Office applications & Excel VBA
• Multi locale Stakeholder Management; Sourcing & Vendor Management, Vendor Consolidation; Request for Proposal; Process Innovation & Simplification; Software Quality Assurance Audit; Test Capability Development; Test CoE
• Personal Attributes: Highly organized, Meticulous, Versatile, Excellent in Verbal and Written communication, Good at Analytical & Interpersonal skills, Desire to Learn & Improve continuously, Self Motivated, Quick learner and Result oriented, pragmatic team player with a combination of business acumen and technical skills
• Real-time examination of payment transaction in flight and comparison of involved parties against relevant rules and Watch Lists to identify suspicious/prohibited activity using various Transaction Filtering applications.
• Ensure Customer Security by Fraud Profiling (3rd Party) the domestic & cross border e-payments based on rule engine
• Ensure ETL from bank’s multiple Core systems to third party product’s landing area to identify first party fraud rings and Customer Security by Strategic Network formation (1st Party) based on rules;
• Ensure Bank’s strategic Financial/Risk and Management reporting based on shared transaction data and common data standards
• Relationship-based Pricing and Centralized Billing system designed to meet the end-to-end pricing and billing needs of retail banks;
• Receivables Management system of Postdated checks, income recognition and accounting; credit appraisal and loan disbursement system; Repayment Management System (RMS) and Collection
• Vision PLUS applications like Credit Management System (CMS), Collections Tracking Analysis (CTA), Account Services Management (ASM), Financial Authorization System (FAS), Transaction Management System (TRAMS), Merchant Bankcard System (MBS), Loyalty Management System (LMS)
• Encompassing Analysis on Television, Radio, Print and Advertisement media
• Seize complete ownership of Test Assurance work-stream with end-to-end delivery of Programmes Test Metrics & Standard reporting and Quality Gates; ensure QA process is applied through the project lifecycle;
• Produce Programme Test Strategy & Test Plans, Understand the importance of testing and the impact of project deliverables on the customer and ensure these fully support the customer proposition; maximize the customer experience and minimise risk and cost of change; Deliver Excellence to projects in the form of a business testing service that is perceived by stakeholders to ‘protect and serve’ the interests of the business, whilst giving value for money.
• Provide support and guidance on programme and project management processes, procedures, governance, tools & techniques to programme and project managers and their teams; Represent Testing at appropriate governance forums providing specialist knowledge and support; Participate actively in all the board meetings; Chair the working Group meeting for Test Metrics and Defect Reporting
• Partner with cross-functional stakeholders (like Business, Technology, Infrastructure, Marketing, Customer Teams across geographies) to build productive working relationships that focus on mutual of defined goals, adapt interaction to suit client/internal company staff p and manage relationship and communication between stakeholders to support business change and make Testing effective and efficient
• Identify Testing risk areas in application, set priorities, determine scope and limitations of tests, prepare follow plan for risk response & mitigation; Assess change drivers (CM) and identify threats & opportunities, support people through change; Perform Test Data Risk Assessment and ensure compliance with Data protection Act; Communicate at all levels, on technical & non-technical issues up to Senior Management Level
• Administer & customize HP Quality Center V10.0 (QC) for the multiple programme, use it for Test Management, drive improvements in its use of tool across the organisation by setting standards
• Leverage organization’s standard tools for Collaboration; Actively engage in Continuous Improvement initiatives, Present innovative ideas & usage of tools / technology, promote Lean principles through use of CI tools like Work-Place Work Out (WPWO) & exhibit cost saving, share CI Knowledge and best practices
• Tailor Project Templates, perform Process Innovations & Simplifications; build reusable asset and share knowledge and expertise; Present internal Whitepapers and conduct workshops with stakeholders; participate in technical forums
• Implement and evolve appropriate measurements, track and report test metrics and other metrics as required to appropriate managers, sponsors and customers in accordance with reporting standards
• Recruit top technical talents, manage, provide direction and assistance, develop and mentor individuals; Maximize resources through prioritizing activities and balancing conflicting demands; Manage and grow Testing assets (Team, Tools, Processes) ; Enable individuals to expand continuously their capacity to achieve the organisation’s goals.
• Duly perform Non Delivery Responsibilities - JML, Complete Group Learning on time, DPA, Conduct Technical walkthroughs, Setting up project folder structure innovatively, Document Knowledge Assets, Timely on-boarding & off-loading of resources, Prompt Statement of Work processing, Invoicing / Payments, Timesheets, Leverage Rewards & Recognition, provide organisation wide feedback / survey, participate in Community initiatives, make an impact and useful contribution through organizational initiatives
• Establish relationship parameters and guiding principles through a clear SoW with Vendors, monitor vendor compliance against SLA, manage and track vendor issues to resolution, and ensure full benefits to company from agreements with third party is realized; Negotiate where required, to secure a timely and cost effective outcome for project
• Contribute actively in Test CoE for process improvements in setting up Testing Control Framework

PROFESSIONAL EXPERIENCE:

Confidential

Test Manager

Responsibilities:

• Accountable for ensuring the output quality from all testing meets the requirements of each applicable Test Strategy within the Platform (AML Filtering) in line with quality management framework
• Accountable for aligning testing of the functional aspects of the AML filtering Platform with appropriate stakeholders
• Accountable for delivery of one or more Test Phases within the AML Filtering platform
• Accountable for day to day planning, management and delivery of assigned Test Phases within the AML Filtering platform
• Accountable for reviewing all key collateral relating to the AML filtering Platform test delivery and ensuring it is of sufficient quality and no gaps appear, ensuring all recorded testing has delivered against agreed scope
• Responsible for the delivery and maintenance of the relevant AML Filtering Platform regression test pack
• Accountable for managing appropriate governance (including regression test packs / risk based testing packs) is undertaken at appropriate time within the project and with all key stakeholders
• Management of Project Testing RAIDs
• Define (with infrastructure) test environment and data requirements for all testing
• Ensure E2E testing is undertaken, or where not feasible - all key stakeholders are aware of appropriate risks
• Provide quality and timely updates on all Test Phases to Project Working groups and Project Control Committees
• Responsible for ensuring all key stakeholders are aware of progress through agreed programme methodology and for assisting with liaison with AML Change Services Test Managers in ensuring duplication and gaps are minimised
• Responsible for the co-ordination of Business/SME/3rd Party resource used to deliver testing activities
• Responsible for set-up & maintenance of the QC Repository - ensuring standardised approach across project organisation
• Accountable for putting in place appropriate defect management structure for AML Delivery for every test phase
• Manage the Defects and Change including Defect Status Control, Defect Quality Assurance and chairing Defect Reviews
• Accountable for Production of Progress and Defects MI Reporting (including Daily & Weekly Status Reports)
• Accountable for Collation of metrics including such areas as Defect Root Cause Analysis
• Responsible for ensuring lessons learned collateral is both used and constantly updated
• Ensuring lessons learned are fed into defect management, and through engagement with appropriate stakeholders, ensuring recommendations for change and improvement are both undertaken and delivered
• Provide Support Software Releases, Infrastructure Changes and Problem & Incident Management.

Environment: Mainframes, DB2, Oracle 11g, UNIX, UUJMA, Connect Direct, Open System, 3rd party product

Confidential

Test Manager

Responsibilities:

• Accountable for successful end-to-end delivery of FRAUD prevention projects by defining Test specifications and plans, mobilising and maintaining effective Testing teams, continuously managing progress against plans, developing processes to identify & risks, resolves issues and personal involvement in project details.
• Manage relationship and communication between stakeholders to support business change and improved partnership
• Accountable for functional, technical and quality issues across team
• Accountable for delivery of one or more Test Phases (both functional & non-functional) within the FRAUD platform
• Defect management and Testing progress tracking and control for multiple and concurrent test phases
• Accountable for creating Programme level Test Strategy / Test Plan;
• Chair the Daily & Weekly working Group for Test Metrics and Reporting for the Programme
• Analysis of the baseline documents and determine project context and testing scope, test approach and method
• Responsible to produce Test Strategy, Test Plan, Estimates, Testing & Test Data Risk assessment, and Closure Reports
• Perform Test Data Risk Assessment and ensure compliance with Data protection Act
• Responsible for Task & Resource allocation, progress tracking, and productivity measurement
• Consultation for User and preparation of User Manual/ document/guides
• Design and develop in-house tools using the excel VBA macros for reporting and automating recurring tasks
• Determine test environment requirements (hardware, software, configuration, versions, communications)
• Evaluate the test readiness (e.g. the test environment has been set up correctly, data has been loaded)
• Track change requests, perform impact analysis & escalating requirement issues to project management
• Request for Quote & Proposal (RFQ) for vendor consolidation, conduct meetings with vendors during selection
• Manage the contractual testing team who were from different vendors and worked from their ODC
• Review & Signoff SoW for contractual resources, raise e-payment request for invoicing
• Monitor and report on progress to appropriate managers, sponsors and customers in accordance with reporting standards

Environment: Mainframes, Informatica, Oracle 11g, Web Security, Websphere, UNIX, UUJMA, 3rd party product

Confidential

Quality Consultant

Responsibilities:

• Participate in PKOM, Prepare SQA Plan, Review Project Tracking artefacts like CIMAP, SMR, status review meetings
• Review Project Plan, Quality Plan, Configuration Management Plan, Specifications(RS, FS, DS, PS), Test plans (UTP, STP), and User manuals
• Carry out process audit (CUT and Testing Phase) & baseline audit
• Conduct Sample Testing of software units developed, verify the Checkpoints at the end of CUT and CIT phases
• Monitor the execution of system testing and adherence to change control process, and certify the release of software

Confidential, New York

QC Administrator, Business user, Quality Consultant

Responsibilities:

• Operations: Create Test ware and performed execution of Confidential Ops Reconciliation of Business Process Management (BPM) Fuego workflow, Business Activity Monitoring Dashboard operations for Data Acquisition & Month End Adjustment & Reconciliation
• Compare the ‘Critical Data’ tables between UAT vs. SIT vs. PROD environments before the commencement of every Test Execution cycle; Generated ‘Operations Throughput Report’ - PROD vs. UAT
• Represent the Business Operations Team as an User in trouble shooting differences during reconciliation, arrive at exposure impacted, handling Kickouts, running Autosys jobs through GUI, timely coordination with vendors to run Autosys jobs through command line, and co-ordinating with multi-locale users
• Hyperion Reporting: Devise Plan for Hyperion workspace entitlement cleanup in production environment
• Use Hyperion Interactive Reporting Studio for construction of common repository (.bqy) to users and also for analysis / comparison / reporting various statistics between UAT and PROD environments
• Convert many of the existing frequently used SQL queries into Hyperion Queries (.bqy)
• Information Delivery: Analyse the drilled down Reconciliation results between Essbase ME Cube and Contract Details Report - for various dimensions after every cube build
• Regulatory Reporting - Local: Validate Outbound dataflow from Confidential to Eurocars using Axon Client
• Devise EMEA daily & monthly EMEA cycle checklist and also the procedures documents for UAT to generate the EMEA status report / Operations Throughput validation report;
• Month End: Handle the Kick outs emerged during the Basel Month end cube processing
• Analyse the Month-end Plug records using Hyperion for both SMART & CGM systems by various dimensions
• Validate the functionality of Excel adjustment, AFS & Securitization transaction upload process
• MQC: Administer the Mercury Quality Center 9.0 tool as a single point of contact for the whole project
• Devise Workflow for ‘Requirement Change Management’ in MQC by introducing customized code in Script editor module to cater the client’s requirement, which was not originally supported by the tool
• Test Reporting: Management Reporting - Produce & Circulate Daily Execution Report, Defect Report and Weekly Status Report, daily UAT test Status Update mail to the stake holders on an on-going basis

Environment: Hyperion System 9.3.0, Oracle 10g PeopleSoft EPM, Informatica 7.1.3, Autosys Job Scheduler, Quality Center V9.0, Axon Client, Hyperion V9 - Web Analysis & Interactive Reporting, Essbase V9, Fuego BPM

Confidential, New York

Test Analyst

Responsibilities:

• Tool Evaluation (Altova Style Vision), generate PDF Reports using XML, XSL-FO, XSLT, DTD and FOP parser
• Coordinate with onsite vendor (SunTec) during test execution
• Produce Test Plan and validate customized reports (control & system), outbound interfaces, invoices & statements
• Execute business critical inbound feed management use cases and manage IUT Defects

Environment: Java, C++, Oracle 9.2.0.4, Solaris 8.0, Web sphere 5.1.3, PL/SQL, UNIX

Confidential

Test Lead

Responsibilities:

• Produce Project plan including forecasts, resources, schedules, task and cost estimates
• Coordinate the testing activity with the team (multi-locale), Tracked Test Schedules and delivered Weekly Status Reports to project management
• Coordinate Configuration Management, Version Control, and Release Management
• Perform project reviews such as phase-end, management, and retrospectives or post-project reviews to assess project performance and status, to review issues and risks, and to discover and capture lessons learned from the project

Environment: PRIME application (GUI front-end & Oracle back-end)

Confidential

Test Lead

Responsibilities:

• Prepared Audit Checklist
• Performed software audits including audit planning, approaches, types, analyses, reporting results and follow-up
• Verified the transaction settlement functionalities and Private Label Credit Cards
• Calculated project-related costs, including earned value, deliverables, productivity, etc., and tracked the results against project baselines

Environment: Mainframe (Vision PLUS 8.14)

Confidential

Test Lead

Responsibilities:

• Perform Compliance testing to the new regulation by VISA
• Prepare the daily and weekly status reports
• Supervise the identification methods (naming conventions, versioning schemes, etc.), when baselines are created and used for the Configuration items such as documentation, software code, and equipment

Environment: Mainframe (Vision PLUS 2.56)