SUMMARY:

• Strong understanding of Business & Project Management with advanced skills in Commercial management tools; Primavera, MS Project, Workfront (AtTask) or using Excel and/or Visio to develop new tools & techniques.
• Certified for ITILv3 in service management along with the CoBiT governance standards.
• PMP certified in Project Management in both the Waterfall and Agile methodologies. Identifying the project’s risks, cost and timeline providing a complete Project plan supporting the organization’s requirements.

ON - HAND KNOWLEDGE:

Databases: Oracle, SAP R/3& MS Access, EBS Oracle Apps, Oracle Data Warehouse and Mining, SAP Sales and Distribution /APO, Supply Chain, SAP Global Trade Service, IDOC, EDI and FI/CO, Cognos 8.x and TIBCO administration. Created Perl, Korn and JavaScript. Virtual Basic scripts with Macros.

Admin experience using: DNS, DHCP, TCP/IP, Solaris, Windows Pro, Linux & VMS and RF scanner and VoIP.

Proficient in: MS Project, PowerPoint, SharePoint Server Management, Excel, Pivot Tables, Confidential Keynote, ConnectMe, RADAR, MAC OS and Central Stations (Service One software), HP Project and Portfolio management software, Workfront and Primavera P6.

PROFESSIONAL EXPERIENCE:

Confidential

Release Engineer

Responsibilities:

• Responsible for detailing an approved testing plan, provide UAT Reporting Metrics, defect tracking and UAT risk assessments. Responsibilities included coordinating the effort of the IT teams, Project Manager, BA leads and support to deliver a solid platform based on each project’s requirements.
• Conducted environment and test planning readiness meetings ensuring the boundary systems, testing data, the Project’s test case are reviewed and added to test base defect software
• Reviewed the methods of Test Data requirements from test databases, spreadsheets or creating them manually

The Environments Covered: ITIL Service, Change and Release Management, Entry and Exit Criteria, QA Reporting

Software: Keynote presentation, MS Excel, Numbers ConnectMe, Radar, Central Station (Service One)

Confidential, Palo Alto, CA

Business Analyst /IT Project Manager

Responsibilities:

• hired as a member of the PMO team to support several Fire Department projects and initiate a new strategic Cloud services acquisition (SaaS & PaaS) to support new backup solutions from concept to production along with specific actions to enhance Disaster Recovery adding a set of Apps assessable on both the City of PA Web site and Employee’s mobile devices.
• Under each project, reviewed each business case, identified their risks, reviewed with the Stakeholders requirements, dependencies and each project’s readiness while preparing the overall Project Plan.
• Created the Change requests, met the CAB requirements and provided the overall Release delivery plan.
• As a Business Analyst, I provided cost-benefit reports, vendor evaluation, security report and a business impact analysis providing the details to the IT Governance Committee for evaluation.
• Proficient in Strategic planning, Asset Management and Security compliance, wrote up the requests for Information/Proposal (RFI/RFP), managing the Vendor’s response, setting the criteria and weight for vendor selection along with their SOW commitments ensuring this major Project met the City’s competitive solicitation requirements.
• Working directly with Operations covering the Backup project which included new file hierarchy & block storage methods; part of a Disaster Recovery initiative. Included a RFP Vendor /Product selection, Procurement planning, Infrastructure changes and Statement of Work documents.
• Revising the Project Charter, conducting interviews, and reviewed scenarios to align with the Cloud hosting requirements supporting MS Azure, Storsimple and Hybrid storage infrastructure. All projects were successfully completed within the timeline allowed.
• New projects are be assigned (Office 365 evaluation)

The Environments Covered: PMBOK Structure of Project, Change Management, VM Infra Hyper-V, MS Azure Cloud Services, Storesimpl, SaaS & PaaS Cloud Services, and a strong understanding RFI/RFP process

Software: MS SharePoint, MS PowerPoint, Office 365, MS Project, Rescue Net FireRMS, Workforce TeleStaff, Code42; Crashplan, Seagate EVault, MS Storsimple & Azure

Confidential, Sunnyvale, CA

IT Release Manager As a Release Manager

Responsibilities:

• As a primary interconnection manager between the Business, Developers and the Quality Teams my primary focus was to create a controlled release process ensuring key disciplines were in place creating a predefined release plan ensuring the (CORE) apps/middleware deployments were consistent across all development life cycles meeting the timeline set forth by Management. Worked closely with PM and IT teams on assessing the QA TEST process, Operations and Data approach before each deployment.Responsibilities:
• Started with initial Release kickoff meetings, implementing methods to track issues, reviewed the Data Center architecture requirements and providing weekly readiness reviews to make deployment more visible while protecting the integrity of boundary production systems. Held one- on-one brainstorming sessions with all teams discussing release issues, risk and readiness covering the data requirements and testing methodology.
• Working with a team of DBAs to metatag the content of data which will be used in the new Business processes

The Environments Covered: Use Waterfall method, PMBOK, Software version control and QA testing process

Software: JIRA, Service One, MS SharePoint, Oracle EBS, OBIEE, MS Office, MS Project, SVN and HP-PPN Quality Center.

Confidential, Cupertino, CA

IT Planning Analyst

Responsibilities:

• Mentored the Scrum Management on providing ways to measure a project’s timing while avoiding scheduling constraints, slack time issues and deliverable problems. Created EXCEL macros worksheets with visual charts and internal web pages data contents to assist the Program executives in making determinations on labor estimations lowering the risk against potential cost overruns or delays in meeting the project’s timeline.
• Supported the Multi-Tiered Web Applications under the levels of Release planning, Front-End stabilization and App builds. Provided infrastructure details, code control and environment status to the Release Management Office.
• Customizing MS Project 2010 with new functions to track the events leading up to a production Release. Managed the interrelationship of all the projects (back office and Web eCommerce servers) committed to release.

The Environments Covered: ITIL v3 Release Management Operations, Project Management and DB management.

Software: Apache CXF Web Servers, PowerPoint, Excel 2010, Visio, Project 2010 and Remedy Service Management

Confidentia, San Francisco, CA

Infrastructure Business Analyst

Responsibilities:

• Worked with the L1, L2 and L3 teams alerting them on incident and problem issues. Scheduling action meetings and providing root analysis reports. Implemented Infrastructure changes, data center relocation and Oracle database upgrades under the development and Production environments working closely with each support action group. Responsible for developing the release game plan and communicated these actions to the Channel business partners throughout the entire release process.

The Environments Covered: Data Center Operations, ITIL Incident, Problem, Change and Release Management

Software: ITIL v3, BMC Remedy v7.x ITSM, SharePoint Admin, Macro Excel, Visio, Oracle & PAC 2000 support