EXPERIENCE SUMMARY:

• Over Thirteen years of experience in IT Industry in Retail, CPG, and Pharmaceutical domain. 9 Years of experience at client site in US at multiple locations.
• 7+ Years of Project Management experience in leading multiple large and mid - size programs and Projects.
• Program Planning, Portfolio management, Project Estimation, Business Case preparation, Demand In take process, Dashboard reporting, Risk/Mitigation plan, Resource Planning for Development, Testing, Production Support project engagements in Global Delivery Model
• Project planning, Statement of Work, Delivery management, Estimation, Defining responsibilities, facilitating communication, infrastructure management and financial operations (invoicing).
• Business Requirements Facilitation, Requirement Analysis, Onsite /Offshore coordination, Client Interaction, Project status Reporting Production Support.
• Requirements Analysis, Requirement Analysis, Client Interaction, System Development, System Testing, Production Support, Training and Implementation Responsibility.
• Requirement Analysis, System Design, System Development, System Testing and Design and Development of front end screens

PROFESSIONAL EXPERIENCE:

Confidential, OR

QA Portfolio Manager

Responsibilities:

• Define Demand In take process
• Manage multiple projects for QA for Merch and BI (SAP - Retail, IP, SPO Tracks) and DTC Stores Solutions (POS Solutions for Epicor, GB2 and mPOS)
• Test Planning and Estimation
• Leverage Industry QA Best Practices
• Test Governance: institute standard practices and templates
• Dashboard Reporting to senior leadership
• Stakeholder management that includes Process teams IS leads, solution delivery, and Support team.
• Resource Management for multiple projects
• Propose business value proposition for Test Automation (QTP, SAP Tao, Worksoft, UI Meter), Performance Testing (Load Runner), BI QA tools

Confidential, IL

Program Manager

Responsibilities:

• Understanding of Business Requirements to do phase wise program planning
• Project Planning for multiple process tracks like “Plan to Cash”, “Materials to Inventory”, “Source to Pay”, “CRM”, Sell to Customer” etc.
• Test Planning and Estimation for three test cycles and regression testing for SAP ERP package and legacy applications suite
• Resource Estimation
• Test Governance: institute standard practices and templates
• Test Automation for “Plan to Cash” applications
• Performance test planning and management for OTM and Ships applications
• Dashboard Reporting to senior leadership
• Stakeholder management that includes Process teams IS leads, solution delivery, and Support team.
• Lead Hypercare support to quick fix production fixes and test the fixes.

Hardware: 5 GHz Intel Pentium IV Processor,512 MB main memory,80 GB hard disk

Software: SAP ( Version 710), ASP.NET, JAVA, HTML, Oracle Transportation Package, QTP, Load Runner, SQL Server

Confidential, MN

Program Manager

Responsibilities:

• Project Scoping
• Participate in leadership meeting with IT and business team updating the dashboard on various tracks
• Project Planning
• Effort Estimation and Milestone planning
• Manage Weekly deliverables
• Review Technical deliverables
• Resource on boarding
• Work break down structure to assign weekly/daily tasks to meet milestones
• Issue tracking, Program health status Reporting
• Lead program meetings with Business, development, testing teams

Hardware:Intel IV processor, 1 GB memory 120 GB Hard disk

Software: ASP.NET, JAVA, HTML, SQL Server, Oracle, Test Management Tools

Confidential, MN

Project Manager

Responsibilities:

• Manage all the production issues/incidents/problems and SWAT effort for Sterling - Order management system
• Work with Sterling vendor to resolve issues/package tuning and optimization activities
• POC on various allocation rules defined for EDI messages, allocation rules, and optimization logic implemented in Sterling package.
• Prioritize problems based on the Guest/Financial/Volume/no of systems impact and put a case for defect fix to development team
• Actively involved in Sterling performance testing based business scenarios required.
• Get approval on hot fix/production configuration changes, Data change and have them implemented on discussion with Sterling
• Present the data recovery and the impact analysis to IT and Business teams
• Lead SWAT effort for production breaks impacting multiple systems involving Sterling package
• Participate in leadership meeting with IT and business team updating the dashboard on various tracks
• Help prioritize the Development release plan based on production breaks
• Engage with Sterling, IBM, external support groups and multiple vendors responsible for external system to bring on board with any issues impacting production systems
• Work on effort capacity and resource management for efficient production support

Hardware: Microsoft Windows Server 2008 Enterprise x64, HP Notebook with Windows 7 32 bit configuration - Intel core ™ duo p 8700

Software: IBM - Sterling (Order Management System) Package, MQ, SQL Server

Confidential, MN

Project Manager

Responsibilities:

• Manage all the Development and Testing Stores projects for business areas
• Pipeline planning - Demand intake management for projects in a business pyramid
• Partner with client IT and business teams to work on solutions and define strategy
• Define governance model, QA processes, knowledge management processes to help reduce ramp up time for the team and reduce resource dependency.
• Establish communication mechanism to effectively deliver projects in global delivery model.
• Monthly dashboard to review core team performance for offshore leverage, Resource Utilization, and Resource Turnover.
• Quality metrics based on Defects delivered, cost of quality, Productivity improvement
• Lead infrastructure effort for development and testing projects.
• Work on weekly dashboard and provide quality trends/metrics to Release team for scheduled Stores Release

Hardware: Windows SharePoint server, Dell Laptop with Intel IV processor

Software: Quality Center 10.0, SQL Server, 3.0 .Net framework, Office 2010, Microsoft Project Planning.

Confidential, MN

Project Manager

Responsibilities:

• Come up with “As-Is” process map for the existing store processes for ‘Release Management’, ‘Labs Management’ and ‘Stores Centralize Test Team’.
• Identify gaps and areas of improvements within stores development and release processes.
• Streamline Change Management process at a release level within stores pyramid.
• Recommend process improvements with clearly defined roles and responsibilities, communication model, escalation mechanism etc.
• Automate reporting mechanism for stores testing by involving Quality Center, Clarity, and HPSD databases for the stores leadership team.
• Work on existing dashboard/reporting mechanism for the productivity for stores lab and build and release team.
• Help management to plan store releases by capturing inputs through stores release calendar
• Coordinate with multiple stakeholders (project managers, project teams, Centralize test team, Build and Release team, Store lab team) to understand any pain points in the existing process and ensure process is not broken by instantiating checks and balances at process points

Hardware: Windows SharePoint server, Dell Laptop with Intel IV processor

Software: Quality Center 10.0, SQL Server, 3.0 .Net framework, Office 2010, Microsoft Project Planning

Confidential, MN

Project Manager

Responsibilities:

• Understand Sterling PO Execution business processes and program landscape and come up with a Program level test plan; defining the scope, test phases, roles and responsibilities etc.
• Scope definition for Sterling Program Integration testing phases; Point-to-Point and End-to-End.
• Coordinate with multiple stakeholders including Sterling vendor, (Business, Project Managers, and Project QA leads, Development Teams) to keep track on schedule and quality.
• Escalate critical and high priority potential issues (delay in the release bundles, data integrity etc.) that might impact the schedule and escalate them to the program team.
• Prepare and present weekly status report to the program testing team.
• Own issues tracker; ensure issues have owner, close date and have mitigation plan. Communicate potential challenges to the program test team.
• Work with different Client Online business QA teams to make sure QA activities are carried out without any problems

Hardware: Microsoft Windows Server 2008 Enterprise x64, HP Notebook with Windows 7 32 bit configuration - Intel core ™ duo p 8700

Software: IBM - Sterling PO package, HP Quality Center 9, Quick Test Professional08

Confidential, MN

Project Manager

Responsibilities:

• Project planning, scope definition, derive schedule, task allocation, estimation.
• Identify assumptions and constraints (technical, schedule, resource etc.) for the project.
• Communicate all pertinent information in a weekly project status report to client manager.
• Interact with business group to understand business objective and requirements.
• Escalate priority issues and concerns which impact the schedule, scope or quality to management Ensure Project documents are complete and other TSD processes are followed as laid down.
• Participate in Project Management Reviews.
• Issue resolution.
• Review test plan and test cases

Hardware: Toshiba Intel III processor, Windows Server x64 bit

Software: ASP.Net, Java Script, Java, HTML, SQL Server, ETL

Senior Project Manager

Responsibilities:

• Project planning, tracking and monitoring for various development and testing projects
• Prepare project estimation, derive project schedule and staffing.
• Review business flow diagrams.
• Plan and schedule business requirements kick off meetings with project leads and meet stakeholders.
• Monthly/weekly project dashboard reporting (schedule adherence, defect density etc) with project managers and business for multiple projects.
• Keep track on infrastructure (Citrix environment, Link upgrade) set up.
• Budget estimation for project (costing: Manpower, Software and Hardware)
• Financial operations project billing, Offshore leverage, SLAs
• Ensure security processes and training compliance.
• Performance management, appraisals for multiple projects.
• Conflict Management (Project specific)

Hardware: IBM Notebook

Software: Java, ASP.NET, VB, SQL Server, Oracle, HTML, SAS

Confidential, IN

Project Manager

Responsibilities:

• Responsible for project planning, scope definition, requirements specification, scheduling.
• Conduct meeting with business COE group and facilitate communication with group to help understand business needs and communicate back with any assumptions and constraints.
• Come up with business flow diagrams to derive IT solutions.
• Project tracking and monitoring.
• Bi-weekly project status reporting with business folks and IT project managers.
• Participate in Code reviews and Walkthroughs
• Manage multiple applications transition for Production support with Regulatory IT area.
• Plan Training for infrastructure groups and draw roadmap to build knowledge management.
• Plan Implementation of various regulatory IT applications and track and communicate progress

Hardware: IBM Notebook Intel core processor IV

Software: Java, ASP.NET, VB, SQL Server, Oracle, HTML

Confidential, IN

Project Lead

Responsibilities:

• Understand and document business requirements
• Prepare business flow diagrams to understand business model.
• Identify technical challenges to meet business objectives and communicate with business group for any clarifications.
• Help in project planning and scheduling and implementation plan.
• Review code, project deliveries
• Prepare Weekly Status Reports to update on the progress.
• Plan transition application for Production support.
• Review Standard Operating Procedures, knowledgebase articles.
• Propose new Utilities and tools and design to meet regulatory guidelines.
• Plan System testing and help business do user acceptance testing.
• Training to business users

Hardware: Dell Workstation with Intel Core II 80 GB Storage, Windows Server x32 bit

Software: ASP.Net, Java Script, Java, HTML, SQL Server