SUMMARY:

• I am an experienced IT Consultant who seeks to leverage diverse skills in System Analysis, Software Quality Assurance, Business Support Systems and Operational Support Systems, Databases, and Testing to support and implement Enterprise Information Solutions.
• I possess experience in web based Information System and Customer Relations programs such as SAP BI/BW and demonstrated knowledge in gathering, analyzing, documenting business requirements, writing use cases, functional specification, possesses excellent communication skills with ability to manage and collaborate with others to achieve set objectives.
• A professional with over 6 years’ experience with Information Technology solutions project.
• Quick learner with outstanding interpersonal, problem solving and strong communication skills.
• Experienced on the development of test plans and test cases and possess expertise in Functionality Testing, GUI, Unit Testing, Integration Testing, Stress Testing, Regression Testing and preparing appropriate Documentation as needed.
• Experience writing SQL Queries on Data Migration projects with hands on in a unix environment.
• Experienced in the Analysis, Design, and Development and testing of various information technology solutions.
• Extensive experience in manual testing and automation of software applications.
• Experience writing and executing User Acceptance Testing (UAT) Test scripts.
• Multi - tasking ability to work within a strict time frame and hard deadlines
• Worked on Modeling, Reporting and Extraction of data from various vendor applications.
• Eliciting Epics and breaking them into User Stories giving story points in order of priority.
• Experience in the creation of templates for and writing of Test Plans, Test Scripts, Test Summary and resource planning.

CORE COMPETENCIES:

System Analysis: Reporting Tools, Business Explorer and Web Application Designer

GAP& Risk Analysis: System Integration Regression and User Acceptance Testing (UAT) using tools such as HP ALM/QC, iRise etc.

Joint Application Development (JAD) Workshops: XML / HTML/ JAVA/ ABAP/4/C, M.S Office Suite, SharePoint, Outlook, Project, QTP, Selenium

Change and Configuration Management: Business Process Reengineering / Business Improvement (BPI)

Data Mapping & Data warehouse: Oracle, SQLServer, DB2

Unified Modeling Language (UML): such as; Use Case Diagrams, Process Flow, Activity Diagram etc

Software Development Lifecycles Methodologies: Waterfall, Agile, RUP, Iterative skills

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Tx

Sr. QA Analyst

Environment: Siebel CRM, ALM, JIRA, HTML, Selenium Webdriver/ IDE, Data Lake, JavaScript, SQL, Teradata, PL/SQL.

Responsibilities:

• Participated in the company Testing Center of Excellence (TCoE) practices in effort to collecting, creating, and maintaining a unified list of assets including templates, sample deliverables, job aid, processes, domain knowledge, and custom tools to provide consistency to the company per business needs.
• Created the test plan, test scenarios and test case documents for multiple front-end applications.
• Analyzed business requirements and work closely with various application teams and business teams to develop system test plans, test scenarios and test cases.
• Extensively used ALM for test case design, test case execution, defect tracking and test management.
• Performed system testing, functional testing and regression testing.
• Delivered daily and weekly status reports, test execution reports to project managers.
• Participated in various meetings and discussed enhancement and modification requests.
• Participated in daily reviews, kick-off meetings and defect triage meetings.
• Analyzed application business requirements, technical specification and installation guidelines.
• Developed test scripts to automate the process of testing in HP Sprinter, ALM.
• Developed and maintained regression test cases in ALM and JIRA for Agile functionality.
• Wrote and executed test cases for major program modules to support User Stories.
• Performed usability, GUI, UAT, Functionality and Regression testing of the new builds.
• Identified application defects to minimize the number of steps to reproduce the problem.
• Performed browser (IE, Firefox, Chrome, Safari) and platform (Windows 7/Vista/ XP) compatibility testing in virtual machine environment Reviewed BRD/SRS with teams to clarify scope, and facilitated data mapping sessions to validate inbound and outbound vendor file formats.

Confidential

Integration QA Analyst

Technologies: RAN, LTE, Mobility

Environment: RAN, LTE, Mobility, Siebel CRM, Selenium Webdriver, ALM, Oracle, SQLServer, Hadoop, Putty, MS Office.

Responsibilities:

• Provide phone support for POS software clients
• Assist clients personalize their POS system and Set up new systems Confidential clients location
• I provided functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
• Defined release test plan and criteria for user acceptance including entry and exit criteria testing process issues.
• Created test models for release testing (plans, data, and scripts) including the identification, collection and/or creation of test data; Assisted in planning, creation, and control of the test environment.
• Performed End-to-End testing of the OSS/BSS systems to provide the customer with service ordering, activation.
• Analyzed business requirements and suggested improvements to the product features
• Developed test cases for functional and regression testing of the application (black & gray box)
• Maintain cross-release solution architecture view
• Allocate project and Change Request (CR) scope to one or more releases;
• Developed test cases for cross-browser (Firefox, Chrome, Safari) and cross-platform (Windows 7, MAC OS X) testing in virtual machine (VMWare) environment
• Conducted regression testing procedures using Release Notes generated by ALM Release Issues management software application
• Usability testing of the application and workflow involving multiple functional modules

Confidential, Addison, Tx

Sr. QA Analyst

Environment: CRM, AS400, Salesforce, Dynamics, HP ALM/ Quality Center 11.0, HP Sprinter(Automation), Toad Oracle Base

Responsibilities:

• Manual Testing capabilities; Test design & Execution, Exploratory test / E2E testing and validation.
• Worked on Order Management using Sterling 7.2, Sterling 9, Dynamics and Salesforce Applications for POS.
• Tested Migration of customer data to Frontier’s DPI application and Frontier CRM applications Sterling 7 and Sterling 9
• Tested the Frontier Comparative Rating and Billing (CRB) process which compared DPI rating and billing results using Confidential & Confidential -provided extract files with expected results.
• Document defects found in ALM and worked with developers to understand the issue in order to resolve them.
• Involved in development and enhancements of their Configurator (Visual Modeler) for both Residential and Business Cust.
• Created Test Scripts, test cases, executed test cases and captured results while opening defects for various issues that needed works from mappers to tables and developers.
• Documented test cases based on the corresponding business requirements and the user requirement documents.
• Experience in End to End Testing, UAT (User Acceptance Test) with development of test plan, designed test cases and performed test case execution.
• Reviewed and updated the test cases in based on change requests, logged defects & tracked them until closure
• Worked on DPI for validating Billing Data using SQL to query S&E codes to retrieve Account Hierarchies, TieredPricing
• Testing Customer Care applications and wireline, Internet, uVerse/FIOS telephone bills and Invoices
• Executing Test cases through HP Sprinter and also tracked testing status through “ALM/Quality Center”.
• Walk-through / Inspections / Daily meetings with team members to track the status of the each individual and make sure that the tasks are accomplished as per the schedule

Confidential, Dallas, Tx

System/Test Analyst

Environment: Oracle, SQLServer, UNIX, FTP, Putty, Gemini, Outlook, Siebel CRM, ALM

Responsibilities:

• Worked with team to update Functional Specification documents on the sub transport types related to prequal and order entries for High Speed Internet Access along with updating fields within the order blocks.
• Used wireframes to show navigation paths between pages required to visually support the interaction requirements for the screens.
• Enhanced user experience with more information appearing on a page rather than having to click the next or load more buttons for better maneuver around the application
• Worked with team to analyze multiple application functionality and coordinate with application owners to understand relationship between different software application and impact of any change.
• Participated in the improvement of testing practices Confidential & Confidential Testing Center of Excellence (TCoE)
• Identify requirement errors and defects; manage changes to baselined requirements through effective application of change control processes and tools.
• Worked in Hp quality center created the test cases under test plan module, executed them under test lab module and verified the expected and actual result while executing.
• Provided hardware and software requirements based on the testing being carried out.
• Created and reviewed Test strategy and test plans.
• Review and audit test deliverables, defects, results created by team members.
• Manage team work during test plan and execution. Execution of test cases, provisioning using EMS(FCAPS), configuration, fault reporting tasks were involved hand in Hand.
• Wrote basic SQL queries to validate database data displayed correctly in the applications
• Worked in an agile environment with delivery teams to pull in highest priority user stories from backlog and work them to produce shippable product.
• Walkthrough of major screen changes using iRise to review screen mock ups with users and provide an idea of implementation aspects of the requirement outlined in the JRD.

Confidential

System Analyst

Environment: Windows, MS Office, CRM, data lake, Crystal reports, SQL Server.

Responsibilities:

• Worked with key customers to acquire and respond to product feedback for future product releases, and communicate roadmap details with FDA and SOX compliance.
• Managed full product life cycles including end of life and product retirement programs as appropriate.
• Acted as a contact point for Customer Support in regards to feature and enhancement requests coming from customers.
• Assisted in developing the business case & facilitates the process, where the decision has been made to retire a product.
• Served as Subject Matter Expert (SME) on Services engagements working as part of a project delivery team.
• Conducted manual testing efforts of the applications to eliminate bugs.
• Made sure the links navigate to the correct page and verified the content as per the Business requirement specifications
• Verified the account information is displayed correctly on the web pages
• Assisted the user experience design function in their efforts to develop customer use cases, wireframes, personas and scenarios, as well as user interface design.
• Maintained regular contact with the software development group to refine and revise Product Specifications and implementation details, based on an agile development process.
• Provided input to QA for creation of test plans and certification criteria.
• Worked in Hp quality center created the test cases under test plan module, executed them under test lab module and verified the expected and actual result while executing.

Confidential

BA/QA Analyst

Environment: Windows, Requisite Pro, MS Office, SQL Server, Tableau, Crystal reports.

Responsibilities:

• Conducted interviews, focus groups and job shadowing with internal staff and stakeholders to better understand their challenges and captured their business processes by documenting client requirements
• Created tables, views, stored procedures for user report retrieval writing SQL statements.
• Developed use cases, wireframes showing the navigational paths using MS Visio.
• Created and documented swim lane models, business process workflow models business services, data and information requirements using by the unified modeling language (UML)
• Supported the project manager in developing estimates for the proposed project.
• Worked with the warehouse mangers and development teams and helped create the business requirements document, functional specification and Test Strategy, Test Plan, and Test Cases
• Validated that the identified solution meet the strategic needs and business case benefits
• Participated in the design and review sessions of the key project deliverables to ensure that technology solutions meet the identified business needs
• Assisted in the designing, management, execution, documentation, and resolution of discrepancies for user acceptance testing (UAT).
• Performed Integration Testing to test the different screens within the application and also integration with the application and Data Base.