SUMMARY

• 7 years of experience in the field of Software Quality Assurance Testing with diversified skills in Manual Testing of Web Based and Client -
• Server applications. Strong experience in the SDLC methodology and effective use of QA and Testing practices. Rich experience in different domains such as higher education, health, government industries and having good knowledge in various software testing tools.

TECHNICAL SKILLS

Automated Testing Tools: Mainframe, Quality Center, Test Director, Clear Quest, Application Lifecycle Management

Internet Skills: HTML, XML, VBScript, JavaScript

Databases: MS Access, Oracle, SQL Server

Operating Systems: Windows 95/98/NT/XP

Applications tools: MS Office2003, Visio, Photoshop, Pega, Blue Works Live, BPM

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst (POS QA)

Responsibilities:

• Responsible for writing Manual test scripts for Health Care Reform, Compass Rose, BCBSMA, AmeriGroup, Wellpoint Clients- processed test claims in the QA environment.
• Extensively used Mainframe as backend tool and Claims Research Tool (CRT) as front end tool while executing test scripts.
• Utilized CJP and CJQ to submit claim files in Mainframe- created members using EPIT.
• Processed card, mail and direct pharmacy benefit claims for PBM, Pharmacy Benefit Management.
• Worked with Test Data Management (TDM) team to request for test data required to execute test cases.
• Operated basic TSO and ISPF commands and menus, viewed mainframe files, used SDSF and other output tools.
• Coordinated with Project Managers, Systems Architects, Systems Analyst, DBA's and Application Developers.
• Created test data validation and test results documents to present with Business Sponsors.
• Comprehensively used Application Lifecycle Management (ALM) defect tracking tool to log, update and track defects and thoroughly follow the defect life cycle.
• Involved with testing Production issues/tickets in Command Center- testing completed in Maintenance region.
• Attended live work sessions to resolve Critical/High defects with development teams.
• Consumed Client Benefit Management (CBM) tool to validate test data given by Test Management team.
• Used multiple different regions in Mainframe to complete testing- PICSQA, TSOB, NICSQA, etc.

Confidential

QA Analyst

Responsibilities:

• Responsible for writing test plans for the End to End Account Implementation and Claims Quality Audit applications.
• Interacted with the Business Analysts and Developers in results/outcomes of test results.
• Comprehensively used Quality Center defect tracking tool to log, update and track defects and thoroughly follow the defect life cycle.
• Utilized NASCO systems to retrieve claims for testing purposes.
• Lead and host all the daily defect triage calls to discuss the criticality and priority of all defects.
• Performed role based testing to complete thorough testing of the CQA application.
• Responsible for writing and testing UAT, Functional and Regression test cases as per business requirements.
• Heavily used Blue Works Live (BCBS version of Visio) during testing the BPM application.
• Learned the Business Process Management (BPM) tool while testing the numerous code deployments.
• Provided timeline estimates for testing Project Change Requests (PCR’s).
• Created Test Data Sheets and worked with CPL team on a weekly basis in getting the data.
• Prepared test cases for different modules in the BPM tool and performed functional and regression testing.
• Identified Smoke test cases and performed Smoke test once application was available for testing in the SIT environment
• RTM- mapped test cases with business requirements for functional and nonfunctional requirements.

Confidential

QA Analyst (SCRUM/AGILE)

Responsibilities:

• Responsible for developing test scripts/XML’s based on the user requirements and use cases.
• Interacted with the Business Analysts and Developers in requirement analysis, design reviews, testing and documentation for application developed in Pega environment.
• Plan test strategies with onsite and offshore QA team in accordance with project scope and delivery dates.
• Actively participated in Scrum meetings/Sprint Planning/User Stories sizing/daily stand up calls/offshore QA calls.
• Responsible for Database testing using SQL queries in Teradata QueryMan.
• Logged, tracked and generated defect status reports using Project Management Framework (PMF).
• Created Demo documents with using PowerPoint presentations to tape Sprint user stories.
• Delivered Knowledge Transfers of Confidential Business Overview to offshore QA team.
• Cooperated in User Story Discussions/Grooming prior to Sprint beginning.
• Created Test data/modified test data to capture various test scenarios in Pega environment.

Confidential

QA Analyst

Responsibilities:

• Involved in Test methodology and testing life cycle and responsible for developing system test plans and test scripts based on the user requirements and use cases.
• Interacted with the Business Clients, Product Owners, Developers and QA Manager for clear exposure to trickle down the technical/functional User Requirements & Change Requests to Test Plans and Test Scenarios.
• Participated in Requirements, Design, and Release Readiness review sessions.
• Participated in the QA Meetings, Bug Review Meetings and responsible for updating and verification of the Project Checklist during the Deployments/Releases.
• Involved in preparation of test data when production data was not available.
• Organized test procedures and executed tests in software and database env.
• Participated in Functionality and Regression Testing.
• Prepared Test data for testing.
• Reported defects in Clear Quest, worked closely with analysts, developers to resolve problems, and change the status of the defect accordingly.
• Performed Manual Testing of the Application to determine ease of usability.
• Performed Release Validation Testing on the core functionalities to ensure that the products delivered to Production meet the specified Business Requirements for the launch of the application.
• Tested and executed test cases on different browsers for compatibility of web applications IE 6 and 7, Firefox.
• Participated in walkthrough with client and the development team, attended Defect reporting meetings periodically.

Confidential

Software Test Engineer

Responsibilities:

• Responsible for developing system test plans and manual test scripts based on the user requirements and design documents.
• Gathered and analyzed user/business requirements and developed System test plans.
• Prepared test data as per design of test cases and executed and logged the defects.
• Worked with Users and Business Analysts to define and design test scenarios and test data.
• Developed the System Test Plans, Test Scripts and Test Cases using Software specifications document.
• In the Process of Developing System Test Plans, analyzed the product requirement documents and detailed design, functional documents.
• Responsible for Functional and Regression testing in various environments.
• Logged and tracked defects into Test Director 7.2 and produced defects reports.
• Prepared Tractability Matrix document to map the test cases to the requirements.
• Used Test Director the test repository and used it for executing the test cases and scripts and logging & generated various reports and graphs for further analysis.
• Used Test Director for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug statuses.
• Interact with development team for new functionality and review defects.· Created Regression test cases and completed execution.