Client Relations Manager Resume

PROFESSIONAL EXPERIENCE

Client Relations Manager

Confidential

Responsibilities:

Conducted new client assessments to determine qualifications for various immigration and PI applications.
Explained immigration, criminal, and family law processes to prospective clients
Signed new clients to the law firm
Marketed legal services to local immigrant businesses, associations, and chiropractors

Telesales & Quality Specialist

Confidential

Responsibilities:

Engineered and developed weekly quality reporting detailing trends in performance
Established the telesales Quality Development Dept. by implementing an enhanced coaching process
Trained new hire agents as well as seasoned agents weekly on product knowledge, sales skills and proper phone etiquette
Created a peer mentorship and nesting new hire program
Delivered strong sales results throughout the year through coaching agents on promotion of upsells
Translated scripts for Spanish Sales Calls