SUMMARY:

• Over 11 Years of experience in Testing with experience in implementation and Integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• ITIL® Foundation Certificate in IT Service Management, ISTQB Software Tester, PSM and Basic Insurance Certified.
• Worked extensively in AGILE SCRUM Framework, Sprint Planning, Daily Scrum, Product Backlog, Retrospective, Coaching, Facilitating, Kanban, Velocity, Removing Impediments, Feature grooming, Creating User Stories and Acceptance criteria.
• Worked in diverse domains Fire and Auto Insurance
• Extensive experience in Requirements Gathering and Analyzing Requirements, modeling Business Process flows, writing Business Requirements Document (BRD), Functional Requirement Specification (FRS) and Functional Requirement Document (FRD). Use case Specifications and Systems Requirements Specification (SRS)
• Proficient in Technical writing, Business writing, Business Process Mapping, Modeling and testing
• Extensive knowledge experience using of Visio. Mock ups.
• Extensive experience and Strong knowledge of Software Development Life Cycle (SDLC) methodologies such as Safe Agile and waterfall models,
• Excellent working Experience in Functional, UAT, Front - end, Back-end, Integration, Regression, and Cross Brower Testing to support pre and post implementation of applications and production issues along with QA and other business groups in addition to maintaining Test Matrix and Requirements Traceability Matrix (RTM).
• Hands on experience with Object Oriented Analysis and Design (OOAD) approach to analyze the functional requirements on various projects.
• Extensive experience in conducting Gap Analysis, User Acceptance Testing, Risk management, Data Analysis, System Analysis and ROI Analysis. Cost benefits analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Working knowledge in tools like Perfecto Mobile, Pocket Agent, HP Service Manager, Test link, Lotus notes, Trac,Minionz,JRF, Shovel
• Strong skill in host Mainframe Testing
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in projects.
• Excellent written, communication, interpersonal skills with an analytical bent to problem solving and delivering solutions under high stress environment.
• Excellent working knowledge in Test Estimations, Test Plans, Test Cases/Scenarios, Test Procedures, Test summary Report, Validation Approval Package, Analyzing Test Results, Raising Defects and Incidents Test documentation and Test Metrics
• Experience working with the off-shore/on-shore model.
• Good working knowledge of Microsoft Office Suite including - Word, PowerPoint, Excel, Access.
• Proficient in all phases of Test Life Cycle from test planning to defect tracking and managing defect lifecycle.
• Exceptional ability to maintain and build client relationships, frequent meetings one on one with clients, able to comfortably converse with all facets in the clients organization.
• Strong Communication, Facilitation and mentoring skills.
• Trained and Certified Agile Framework and ITIL professional
• Experience in managing of offshore team and ensuring the delivery of project phases on time
• Good problem solving skills and proficient in managing teams located at various locations and vendor management.
• Outstanding Organizational Skills including ability to multi-task prioritize and manage increasingly complex issues

TECHNICAL QUALIFICATIONS:

Modeling Tools: Rational Rose, MS Visio, MS Project, Primavera

Languages: C, C++, Visual Basic, Java, PL/SQL

Control Tools: Clear Case, Clear Quest, Selenium, HP Service Manager, TrackIT, Splunk,Kanban

Web Technologies: HTML, DHTML, ASP, XML, AJAX

Methodology: Rational Unified Process (RUP), Six Sigma, Waterfall, RAD, Agile

RDBMS: MS SQL Server, MS Access, Oracle, Mainframes

Operating Systems: Windows 98/95/NT/2000/XP/Vista/Windows 7, Mac OS, Android, IOS

Utilities: MS Office, MS SharePoint, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Test Lead

RESPONSIBILITIES:

• Attended the Program Increment Planning session . Decided the capacity and load for all the scrum teams
• Interfaced between Users and the different teams involved in the application development for better understanding of the business and IT processes. Involved in analysis of the technical specifications of the current system and the infrastructure needs.
• Documented BRD (Business Requirement Document) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements in the version tool
• Analyzed system requirements to Use Cases, Use Case Scenarios and Business rules
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using rational Rose.
• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise.
• Used Process Mapping Ensure effective integration of business operations, including formation of common business practices and understanding of system platforms.
• Develop and document risk management strategies using process mapping.
• Managed Project IT team to prepare, review analysis reports and compliance with security procedures.
• Facilitated Sprint Planning, Daily Scrum, Retrospective, Velocity, Removing Impediments.
• Responsible for the delivery of Business Requirements Documents (BRD) within project timelines.
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
• Created Standard operating procedures and involved with creating training modules, presentations and conducted end user trainings.
• Created Test cases and scenarios for User Acceptance Testing and conducted UAT.
• Facilitated Requirement Elicitation Sessions to derive the requirements from the existing systems.
• Maintained project status, requirements, diagrams and Product backlog.
• Coached Team members in Agile Framework.
• Created the Test data in Mainframes using the host transactions and then ran the batch flows to process the data
• Involved in documenting defects and responding to IT in defect clarifications and resolution.
• Created and updated project status, requirements, and diagrams.
• Extensively involved in coming up with test specifications for the application.
• Generated weekly status reports and Adhoc reports to monitor the progress and identify critical points to reallocate resources and Decision Support for Development Life Cycle.
• Facilitated Test Driven Development.
• Involved in documenting defects and responding to IT in defect clarifications and resolution.
• Used ITIL Best Practices for continuous delivery.
• Reviewed Test Deliverables like test summary reports, Evidence of Test, Proof of concept and Validation Approval Package

Environment: Java, Mainframes, PVC,QEC, Pocket Agent, Perfecto, Lotus Notes, Test Link, Share Point, Version tool

Confidential, Bloomington, IL

Business System Analyst

RESPONSIBILITIES:

• Involved in Gathering application systems requirements, Data Collection, gathering, and Management.
• Facilitated Requirement Elicitation Sessions to derive the requirements from the existing systems. (Mainframe)
• Partnered with the client to build new Implementation Strategies.
• Participated in Data Conversion sessions and drove out conversion Requirements.
• Partnered with the offshore test team and devised a test strategy
• Analyzing business processes and proposing ways to improve efficiency and profitability for remaining competitive in the marketplace.
• Maintaining the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Extensively designed state diagram, activity diagram, sequence diagram, boundary class diagram, component diagram and deployment diagram.
• Identified and documented process flows and data requirements.
• Develop and Document Project Plans.
• Wrote Gap analysis for Projects and assisted in problem resolution, as well as providing updates of Project progress in MS 2000 Project documents.
• Identifying and tracking project issues/ risks and recommended solutions.
• Managed Project IT team to prepare, review analysis reports and compliance with security procedures..
• Backup to Project manager and handled work assignments and scheduled shifts.
• Managed project status updates, technical assistance and support to project managers.
• Tested the application in highly dynamic environment with sprint team using Agile (Scrum) Methodology also
• Attended scrum ceremonies (grooming, sprint planning, back log items, daily stand-ups, etc.)
• Understood stories and created Test cases understanding the use cases.
• Identified efficiencies to decrease cost or increase productivity without increasing cost.
• Coordinated with development team and conducted meetings with the testing team.
• Attended client business meetings..
• Created Test Deliverables like test summary reports, Evidence of Test and Validation Approval Package using SharePoint Portal and Lotus notes.
• Performed cross browser testing of web and mobile apps using chrome, Mozilla Firefox, IE and Safari browsers.
• Worked on analyzing the timelines, risk and offshore delivery.
• Conducted Readiness review and delivered the environment before Development, System and Implementation testing.
• Attended defect management, defect triage and defect priority meetings
• Used HP Service Manager and many other tools to raise defects

Environment: Java, J2E, Java related Applications,, HP Service Manager, Share Point, Mainframes.

Confidential, Bloomington, IL

Test Lead

Responsibilities:

• Participated in Data Modeling and Data Requirement sessions.
• Entered in Necho application . Ran batch jobs . Made host entries during the Auto batch flow in the day of daily process
• Entered in UI applications to introduce Sales agent channel and customer channel for the first time in Statefarm .
• Developed the Use Cases and Data Flow diagrams to depict the flow of data flow.
• Used Business Process Mapping Evaluating Data Sources, Data Mapping, Translating Requirements into Specifications, Application Design.
• Monitor daily reports and perform quality control processes to ensure accurate processing of information and adherence to defined audit controls
• Research and resolve identified risks. Documented risks using lotus notes.
• Provide daily support and training to external and internal personnel as required Agent and SAMS information and processes
• Understand and facilitate the integration of business processes, people and relevant technology, in order to identify, configure and communicate useful information, and to proactively assist with business decision making across the organization.
• Link parallel activities in the workflow instead of just integrating their results.
• Capture information once and at the source and maintain quality on the data. Prepared and analyzed "AS IS" and "TO BE" workflow scenarios and performed GAP Analysis
• Worked as a liaison between the business leads and developers and helped them to understand the business requirements.
• Helped the business users in conducting User Acceptance Testing (UAT)
• Experience in identifying and documenting Business Requirement Specifications after JAD sessions with SMEs and researched on the process flow application.
• Opened Risks as needed and coordinated to manage the risks for the entire duration of the project.
• Prepared Business Requirement Documents (BRD's) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system
• Track business planning actions, deliverables and deadlines and support the development of reports.
• Proactively assisted with change and influencing others across the organization in support of department goals and objectives through the delivery of reporting and analysis.

Environment: Java, Mainframes, Lotus Notes, Test Link, Share Point, IBM RMT, RFT Tool, Clear Quest, Rumba, MS Office suite MS Visio, CICS, SharePoint, MS Project, MS Excel, HP Service Manager.

Confidential, Bloomington, IL

Business Analyst Testing

Responsibilities:

• Participated and assisted in the meetings leading up to the Business Case Documentation.
• Authored a Test Case plan
• Authored the Vision/Scope/Impact Analysis/Risk Analysis Documents.
• Authored the Use Case Documents.
• Captured the flow of events between components through Activity and Sequence Diagrams.
• Leading the Business and testing team at Offshore.
• Interacted with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Identified Use cases from the requirements and wrote Use Case Specifications.
• Worked with corporate and field executives to manage the expectations of the project and put out fires as changes and new business requirements came up.
• Incorporated best industry practices and worked with the project manager on getting deliverables out under budget and ahead of schedule.
• Used Rumba Application to make the Necho entries
• Ran the batch jobs and processed through the Auto Day of Daily
• Created test plan and test cases for user acceptance testing.
• Conducted informal Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests..
• Performed Feasibility and Risk Analysis on tools provided by vendor/third party.
• Assured that there is compliance between Artifacts and corporate SDLC policies.
• Conducted user interviews and tracked client expectations.
• Defined the scope of effort after interacting with business sponsors and project team.
• Documented and maintained Requirements Traceability Matrix throughout the project lifecycle.
• Authored Use Cases and assisted the Test Team with setting up complex test scenarios.
• Assisted in building of Analytical models to assess impact and assess certain modules of the application.
• Created test cases using Rational Manual Tester. Executed the scripts using Rational Test Manager . Raised defects using Clear quest tool.
• Created Test Deliverables like test summary reports, Evidence of Test and Validation Approval Package using SharePoint Portal and Lotus notes
• Environment: ASP.Net, SQL server 2000, VSS, Clear Quest,