PROFESSIONAL SUMMARY:

• Proven IA/ UX professional with (6) years’ experience in information architecture, interaction, human factors, usability and user - centered design.
• I find success in helping clients optimize amazing e-Commerce and software applications according to the highest user-centered-design standards.
• I have demonstrated skills in analyzing current best practices, understanding industry trends, and recommending the most appropriate courses of action.
• Advertising, Business-to-Business, Banking, Software Development, Cosmetics, Health Insurance, Media Management, E-commerce, Telecom, Non-Profit and Supply-Chain Management, Forecasting
• I have extensive experience in the interactive design of large-scale, dynamic web sites, intranets, web based and mobile applications.
• I have a good understanding of human factors principles, usability testing and UCD methodologies including RUP and Agile.
• I am extremely organized and have a zen for Gestalt (i.e. organizing visual elements into a unified whole).
• I have a solid understanding of Interaction Design common practices and Information Architecture principles.
• I have a proficient to expert in: iRise, Axure, Visio, Illustrator, Photoshop, Balsamiq, and Microsoft Office.
• I possess the ability to observe, review and analyze user needs and experiences.
• I’m willing to learn new skills.
• I have the ability to work with product managers and the team though UCD sessions to define documentation scope.

CORE KNOWLEDGE & SKILL AREAS:

• Solution construction and development.
• Analysis & Project Management
• User Centered Interaction Design
• Needs Analysis
• Wireframes and documentation
• Business Process Flow Design
• Usability Testing
• Conceptual Modeling
• Persona, Scenario and Use Case development.
• Requirements gathering & development

TECHNICAL SUMMARY:

Prototyping Software: MS Visio, Axure, Serena, iRise, SnagIt, Balsamiq

Graphic Design Tools: Flash, Fireworks, PhotoShop, Illustrator

Content Mgmt. Tools (CMS): Documentum, Interwoven Teamsite, Red Dot, Visual Source, Safe, Subversion, Percussion, SaaS ERP (SAP), CRM (Salesforce), CMS(Red Dot)

Collaboration Tools: TFS (Team Foundation Server -Agile), Rally Software Tool(Agile), CRM, Jira (Agile), Confluence, Basecamp HQ

Methodologies: Agile (Scrum-Lean), 3x3x3(UX), RUP

Project Management Tools: MS Project Server

Usability Testing Software: Morae Manager, Omnisort

Web Analytics Software: Webtrends, Coremetrics Omniture

Hardware: UX Testing:

PC, MAC: Optimizely, Visual Revenue, Feedbackify

RELATED EXPERIENCE:

Confidential, Alpharetta, GA

Requirements Engineer

Responsibilities:

• Helped design usability research and processes with the Seattle team that led to those design decisions.
• Led high-level, cross-functional definition meetings that map out the user experience.
• Worked in Agile and designed to User Stories.
• Worked in a retail/e-commerce environment and/or web-based application design preferred.
• Experience creating interactive prototypes.
• Understanding of system development methodology including the Software Development Life Cycle and techniques for contextual inquiry and task analysis helpful.
• Created user scenarios, navigation flows, wireframes and interactive simulations.
• Experienced modeler iniRisestudio.
• Worked closely with product team to identify and resolve issues .
• Identified user performance metrics.
• Worked independently and with automation engineer(s) to identify product feature automation candidates
• Experienced in the development of processes, policies, and procedures in developing CONOPs.

Confidential, Atlanta, GA

User Experience Architect

Responsibilities:

• Created user flows that focused on a simple, clean and minimalistic cross-platform design.
• Participated in product strategy development and rapid Prototyping - Paper and Low/Hi - Fidelity
• Used a persona-driven approach to developing design rationale.
• Articulated UX concepts and solutions through scenarios and visualizations
• Maintained a strong ability to develop big ideas and participated in the development of the long-term vision for the products and their user experience based on an established set of goals.

Technologies Used: Balsamiq, Jira, Optimizely, Visual Revenue, Confluence, Percussion, Basecamp HQ, Feedbackify.

Confidential, Atlanta, GA

Information Architect

Responsibilities:

• Demonstrated ability to execute on IA of complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems (Adobe CMS and ATG).
• Created innovative and seamless experiences across web, mobile, tablet, social, telcom and DOOH channels.
• Conducted user research and translating user research into design decisions.
• Used web analytics (Coremetrics) data to inform design decisions.
• Developed big ideas, and executed them in a highly collaborative environment.

Technologies Used: Visio, InDesign, Axure as well as the MS Office Suite and other prototyping tools.

Confidential, Atlanta, GA

Information Architect

Responsibilities:

• Industry: Voice, wire line, telcom and wireless services to both consumers and businesses nationwide.
• Assisted in defining screen flows, developing wireframes and conducting in-store walk-throughs with users.
• Contributed to the validation of the navigation model and wireframes with end users.
• Assisted with defining user interface and taxonomy.
• Assisted in creation of architecture documents, conceptual prototypes (look and feel), and a style guide.

Confidential, Dallas, TX

Information Analyst

Responsibilities:

• Conducted research + analyzed and interpreted existing data to build user experience requirements for HR microsite.
• Created clickable prototypes using the technologies and/or tools you are most comfortable with (e.g. Keynote, Axure, etc.).
• Iteratively created and refined low to mid-fidelity design concepts for the information architecture, navigational models, process flows, page layout, information displays, and interactional components based on user research
• Planned and conducted necessary user research to support design decisions.
• Defined Confidential &Terns to maintained consistency across the Fusion application and for future developments.

Technologies Used: Axure

Confidential, Houston, TX

Technical Business/UX Strategist

Responsibilities:

• Responsible for providing a detailed technical design, workflow and strategies for enterprise solutions.
• Collaborates with large cross functional teams including technical management and implementation team to complete multiple solution requirements, architecture, and research deliverables.
• Provided advanced technical consulting and advice on proposal efforts (proof of design) and solution design.
• Provided consulting advice to customer senior Information Technology (IT) leadership to set strategic direction for internal customers.
• Created interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience.

Technologies Used: Axure, Rally Software Tool

Confidential, Chicago, IL

User Experience Analyst

Responsibilities:

• Utilized my experience from other projects involving B2B and B2C commerce.
• Incorporated ideas about the use of online media, rich media, ATG and Web 2.0 technologies and mobile applications for different platforms within the site.
• Created mindmaps to weigh out the pros/cons of difficult design decisions.
• Identified user requirements and worked with the appropriate business units including IT resources to create appropriate documentation for SaaS implementation.
• Created user flows, wireframes, use cases and other necessary documentation to communicate the recommended user experience to internal stakeholders. (Project briefs, prototypes, presentations, etc).
• Coordinated and conducted User Acceptance Testing (UAT).

Technologies Used: Visio, Rally Software Tool

Confidential, Freeport, IL

User Experience Architect

Responsibilities:

• Conceptualized and implemented interaction design, i.e, site navigation, page interactions, links to back-end systems and SaaS pathing the user experience.
• Translated complex concepts into interactive experiences.
• Defined tactics for site organization and content flow.
• Created UI and User Experience Design including color palettes, typography, iconography, final production assets, wireframes, system flows, prototypes, while monitoring design consistency across all projects.
• Created a design plan and process for the HR SAP database and employee benefits enrollment.

Technologies Used: iRise, Rally Software, TFS

Confidential, Columbus, OH

User Experience Analyst

Responsibilities:

• Designed strong customer experiences using layout design, content strategy for the pharmaceutical Dropship mechanism on the site.
• Demonstrated experience in maintaining and documenting design standards in a style guide with visual designers.
• Conducted detail-oriented wire-reviews with core business and UX internal teams for style, consistency and accuracy.
• Responsible for project hi-fi wireframes, sitemaps, and user/process flows.
• Participated in usability test facilitation/execution.

Technologies Used: iRise .

Confidential, Chicago, IL

User Experience Analyst

Responsibilities:

• Responsible for the on-line customer experience for one customer facing Premier Provider Portal and Mobile Retail products.
• Documented functional requirements through high-level strategy documents, annotated wireframes, and site mapping.
• Developed content and workflow maps indicating process and systems implications, navigation and content relationships..
• Facilitated project kick-off meeting with stakeholders (BCBS IL and TX health plan execs).
• Drafted high-level project plans, Statements of Work (SOW), usability test plans, timelines.
• Conducted user research and identified user profiles for usability testing.
• Facilitated diagnostic usability testing for BCBS Mobile application (scripting. screening, moderating, note taking, and online surveys).

Technologies Used: MS Visio, MS Office, MS Project, Morae Manager, Axure (mobile), Card sorting tools: WebSort, OmniSort..

Confidential, Chicago, IL

User Experience Designer

Responsibilities:

• Conceptualized and implemented interaction design concepts for an agent-facing claims processing site on the CNA intranet.
• Defined tactics for navigation, site organization and content workflow.
• Defined and maintained user experience standards for Marsh Applications based on best practices, usability guidelines and user research.
• Lead workshops to gathered requirements, feedback and/or sign off from business partners.
• Performed user testing on wireframes, prototypes, and functional systems.

Technologies Used: iRise .

Confidential, Chicago, IL

User Experience Architect

Responsibilities:

• Documented functional requirements through high-level strategy documents, annotated wireframes, and site mapping.
• Translated Brand Strategy, IA and Web Best Practices into intuitive visual solutions for large scale web engagements.
• Developed and create innovative human factors concepts and designs in keeping with project scope:
• Facilitated branding and marketing strategies for web design and online initiatives.

Technologies Used: MS Visio, Axure, Balsamiq.

Confidential, Chicago, IL

Consumer Experience Business Analyst

Responsibilities:

• Influenced user-centered design, usability, human factors goals and interaction design within the CE Team.
• Contributed to hi-fidelity prototypes for both customer-facing online banking products and internal customer service interfaces.
• Created precise and detailed functional design specifications.
• Documented content structure, page templates, and interfaces for Chase Bank’s highly transactional eCommerce site.
• Received training through JPMC CE School for prototyping in iRise and asset management in Documentum.

Technologies Used: iRise, Documentum

Confidential, Chicago, IL

User Experience Architect

Responsibilities:

• Received hands-on experience with user-centered design process involving user research, concepting, interaction design, and visual design to prototyping, production and usability testing.
• Developed wireframes and functional specifications interaction design for the online Pharmacy redesign.
• Developed user flows and wireframes for the online Caterpillar Employee Discount Card promotion.

Technologies Used: MS Visio

Confidential, Chicago, IL

User Experience Architect

Responsibilities:

• Influenced the initial contextual inquiry gathering user needs and supply chain online services
• Integrated multiple user needs, business opportunities and technology capabilities into highly-intuitive experiences through a partnership with creative and technical team members.
• Defined a User Testing Strategy and created User Testing Scenarios.
• Created and presented Wireframes.
• Developed human factors strategy.

Confidential, Chicago, IL

Junior Information Architect

Responsibilities:

• Created interaction design for the community based, 50 Million Pound Challenge.
• Drafted userflows, wireframes and user interface specifications.
• Designed interface that integratesthe existing site with a community based application which will be a hosted service.
• Designed interaction for online groups, boards, polls etc.
• Designed user interfaces and UI evaluation techniques (heuristic evaluation, cognitive walkthrough, user assessment).
• Revamped navigation nomenclature, organization and user interface.
• Made recommendations on human factors best practices and provided feedback on future implementations.

Technologies Used: Axure Prototyping Tool, MS Visio

Confidential, Buffalo Grove, IL

User Experience Designer

Responsibilities:

• Developed screen flows and navigation models using Photoshop, Fireworks for a software management application used by
• Planned and coordinated user-experience design using RUP methodology.
• User discovery and needs analysis.
• Developed human factors best practices, content organization and taxonomy.
• Navigation design, information hierarchy, and taxonomy.
• Analyzed and interpret personas, product requirements, marketing requirements and user analyses to determine business needs and design approach.
• Validated and communicate designs by creating user task flows, wireframes, prototypes, detailed functional design specifications and usability tests.

Technologies Used: Photoshop, CSS, DHTML, JavaScript and JQuery.

Confidential, Bolingbrook, IL

Interface/ Usability Specialist

Responsibilities:

• User discovery and needs analysis.
• Content organization and management.
• Navigation design, information hierarchy, and taxonomy.

Technologies Used: Photoshop, CSS, DHTML, JavaScript and JQuery.

Confidential, Downers Grove, IL

User Experience Designer

Responsibilities:

• Designed, hand-coded, tested, debugged and configuring web portal for healthcare members.
• Provided, implementation, deployment and support for portal.
• Content organization and management.

Technologies Used: Photoshop, CSS, DHTML, JavaScript