SUMMARY:

• To provide you an experienced ERP Software Quality Assurance Manager that is flexible, can see the big picture and can communicate and negotiate with clients and stakeholders through methods that:
• Create successful project outcomes by defining and implementing management practices, processes and workflow.
• Implements effective practices to meet corporate strategies and objectives.
• Target reduction in project costs by reducing rework.
• Reduce costs through early identification and resolution of IT project risks and issues.
• Manage change effectively.
• Increase quality and lower cost through QA management strategies and best practice.
• Deliver projects on time through the strategic utilization and management of resources.
• Software Quality Assurance Manager with over 12+ years of experience leading the testing of complex Client Server and Web packages implementations.
• 6+ years managing large EAM and ERP (SAP and PeopleSoft) solution implementations and upgrades.
• 5+ years of experience managing on - shore and off-shore resources.
• Strong skills in QA Process Management, and Resource Management.
• Experienced in test planning, test management, building and mentoring teams, requirement analysis, test strategies, automation testing, test case design, bug tracking, configuration management, and change management.
• Experience with budgeting, test estimation, and reducing the costs of testing while raising quality.
• Develop and implement test strategies, processes, standards, and test documentation for fortune 500 companies such as Confidential, American Century, Confidential Bank, Great American Insurance, Confidential, Medical Mutual Insurance, Westfield Insurance, and Confidential .
• Extensive experience across all test phases such as Integration, System, Regression and User Acceptance.
• Experience building training materials and conducting QA training.
• Ability to quickly adapt to new environments, technologies, and complex systems.
• Extensive experience managing and working with offshore resources.
• Excellent team and communications skills.

TECHNICAL SKILLS:

• SDLC - Waterfall and Iterative
• V-Model
• Agile/Scrum
• Rational Unified Process (RUP)
• Service-Oriented Architecture (SOA)
• HP/Mercury Quality Center
• HP Quick Test Pro (QTP)
• HP Loadrunner
• HP Project & Portfolio Man (PPM)
• Mainframe technologies
• Oracle, SQL Server, DB2, Sybase
• C/C++, Visual C++, Cobol, CICS
• Healthcare Billing Systems
• Retail
• Investment / Banking
• Insurance
• Financial Services / Ecommerce
• Mining
• Distribution & Supply Chain Systems
• Electronic Imaging
• Property and Casualty
• Claims Management
• Manufacturing

SOFTWARE AND APPLICATIONS:

Testing Tools: Quick Test Pro, Mercury Test Director, Mercury Quality Center and Visual Test

Languages/GUI tools: Basic, Assembler, SAS, COBOL, CICS, Scripting, C/C++, SQL, HTML, Visual Basic, Visual C++, and Visual Café.

RDBMS / Databases: SQL Server, DB2, Sybase, Oracle and MS Access 97

Operating Systems: MS-DOS, UNIX, Windows 95/98/ NT/2000, XP, Win2K Advanced ServerProject Management MS-Project

CHRONOLOGICAL DETAIL OF EXPERIENCE:

Confidential

ERP Lead/Coordinator

Responsibilities:

• Manage, coordinate and lead all the testing activities of the PeopleSoft HR and Ellipse implementations.
• Create detailed Testing Strategy and Test Plans for each phase of testing including Unit, Integration, End to End and User Acceptance testing.
• Manage the work of multiple Functional Leads and Test Resources.
• Work with the PM and Business Analyst to review Requirements, Functional and Technical Specification and identify areas for improvement.
• Work with the PM to prepare the QA estimate and obtain management support.
• Document, implement, monitor, and enforce all testing processes as per standards defined by the organization.
• Define and create Testing Standards, Processes, Matrices and Templates to be used for testing.
• Manage the global User Acceptance Testing which consisted of various geographic locations.
• Assist with the definition and implementation of the Change Control and Change Management processes.
• Drive the Test Cases design and development process between the functional areas and UAT testers.
• Host and facilitate the daily defect review and status calls.
• Attend the daily client calls and discuss the testing status with the project team.
• Act as the single point of contact between development, the business, project team and the testing organization.
• Identify, log, communicate and monitor all project risks.
• Facilitate and participate in the PeopleSoft conference room pilot to ensure that the proposed solution meet stakeholder expectations.
• Lead the daily defect resolution and Testing Status meetings with all key resources.
• Prepare Test Progress Reports and communicate with the business and senior management on the progress of the testing effort.
• Hold Test Kickoff Meetings before each phase of testing to review key objectives, timelines, and discuss next steps.
• Identify and establish strategies required to mitigate the risks to system quality and obtain stakeholder support.
• Manage the Test Execution process of all phases of the implementation consisting of various geographic locations.
• Conduct test case reviews to ensure accurate and complete requirement coverage.
• Appropriately escalate project related issues (Software, Hardware, Resources) to Project Manager / Sr. Test Manager.
• Conduct lesson learned sessions after each phase and communicate results to senior management.

Technology: PeopleSoft 9.1, SharePoint, Ellipse EAM, Hyperion Financial Management, Hyperion Planning, Oracle 10G

Confidential

QA Manager

Responsibilities:

• Managed, coordinated and tracked the work of 15 test team members located both onshore and offshore.
• Defined and created the master Test Strategy, SIT and UAT Test Plans, and Test timelines.
• Used Quality Center 11 (ALM) to manage testing requirements, test plans, test scripts, and defects.
• Provided guidance on testing activities including System Integration Testing, End to End Testing, User Acceptance and Performance Testing.
• Recruited, built and lead a testing team of quality assurance professionals with appropriate skills, attitudes and motivation.
• Documented, implemented, monitored, and enforced all processes for testing as per standards defined by the organization.
• Drove all phases of testing including Integration Testing, End to End Testing, User Acceptance and Performance Testing.
• Provided daily testing status report to the core team, business and upper level management on the progress of testing.
• Attend the daily client calls and discuss the testing status with the team.
• Lead the daily test team meetings with all key members including Project Managers, Project Sponsors, Test Leads, Developers, and Test Analysts.
• Ensured that all testing deliverables and artifacts are in compliance with organizational standards.
• Identified and established strategies required to mitigate the risks to system quality.
• Conducted lesson learned sessions and communicate results to senior management.

Technology: Quality Center (ALM11), QTP 9.2, Oracle 10G, OBIEE, Quick Test Pro, SharePoint, Clarity, Informatica, SQL, TOAD

Confidential

ERP/Web Project Coordinator

Responsibilities:

• Lead the ERP upgrade in multiple waves across multiple teams.
• Managed, lead and coordinated all the testing activities across the functional teams and business.
• Managed the work of multiple QA leads and testing resources.
• Analyzed high level business requirements with key stakeholders to ensure completeness.
• Defined and developed the ERP master Test Strategy to address the project test scope.
• Managed the upgrade of Quality Center and Quicktest Professional to version 10.
• Participated in conference room pilot to ensure that the proposed solution met stakeholder expectations.
• Used Quality Center for managing testing requirements, test plans, test scripts, defects, and reporting on testing status.
• Administered Quality Center and customized each project based on the needs of the testing organization.
• Tracked project execution, managed changes, and assisted in the development and executed implementation plans.
• Developed detailed QA test plans, determined project staffing needs and performed impact and gap analysis for the project.
• Provided day-to-day mentoring and leadership to the QA and functional teams.

Technology: Java, J2EE, Quality Center, Oracle 10G, .Net, Quick Test Professional, Cognos, Siebel, SQL

Confidential

QA Lead/Manager

Responsibilities:

• Managed the implementations in multiple waves leveraging Onshore/Offshore QA resources.
• Developed detailed and comprehensive Test Plans and Test Strategy for each phase of the project to ensure all aspects of the testing process were accounted for.
• Leveraged Quality Center to manage requirements, test cases, and log and track defects and produce progress reports.
• Drove the Test Cases Development process between the functional areas.
• Defined new and streamlined existing QA Test Processes for delivering projects and Production Support Applications with rapid iterative Build & Test cycles.
• Managed the Test Execution process of all phases of testing.
• Leveraged Quality Center to log defects and report testing progress.

Technology: JSP, Java, J2EE, HP Quality Center, Oracle, .Net, Quick Test Pro, Loadrunner

Confidential

Project Lead / Coordinator

Responsibilities:

• Lead the Integration and System Testing cycles of the claims processing system.
• Modified and executed the test plan and test strategy for the project.
• Managed the testing schedule for the different project phases.
• Worked with the PM to ensure that all resources needed for any testing activities were made available.
• Leveraged Quality Center to track report and manage project defects.
• Lead Daily Testing Status meetings with all key resources.
• Lead the daily Defect Resolution with the development lead and other key personnel.
• Work closely with developers, business analysts and the business to validate and resolve testing issues.

Technology: JSP, Java, J2EE, HP Quality Center, Oracle, .Net, Quick Test Pro, Unix, BI

Confidential

ERP Project Lead / Coordinator

Responsibilities:

• Managed, coordinated and lead all the ERP testing activities.
• Managed the work of 2 Functional Leads and 8 Test Resources.
• Defined and developed detail Test Plans, Test Strategy and User Acceptance Test Criteria for the project.
• Managed the testing schedule for different aspects of the projects.
• Facilitated Test Kickoff Meetings before each phase of testing to review key objectives, timelines, and discuss next steps.
• Customized and administered Mercury Quality Center as required by the project.
• Leveraged Quality Center for test planning, requirements, defects, and metrics tracking/reporting.
• Lead the daily Testing Status meetings with all key resources.
• Lead the daily Defect Resolution and Status Meetings
• Work closely with developers, business analysts and the business to validate and resolve testing issues.
• Developed and implemented Quality Assurance Test standards, processes, and procedures for Test Case development, and Defect Management.
• Provided day-to-day mentoring and leadership to the team of 8 QA testers.

Technology: JSP, Java, J2EE, HP Quality Center, QTP, Oracle, .Net, Websphere, Cold Fusion, Wiki9/2006 - 9/2007American Century