TECHNICAL SKILLS:

SOFTWARE: SABRE, Clarity. Interwoven - Teamsite - WCM, CMS & ECM systems, Joomla 1.5.9,ClearQuest, HP Mercury Quality Center, Quick Test Pro (QTP), Mercury Test Director & LoadRunner, Visual Source Safe, MS SQL Query Tool, SQL Server Management Studio, MS Project & Project Web Access, Windows, SMS and Altiris Administration, Oracle Database Administrator, Remedy, Vantive, SAP R/3, FI/CO & MM modules MS Exchange, Outlook, Netscape Rollouts & Email Migrations, NOVELL, TCP/IP, IPX& SPX, VMS, MSOffice, Lotus Notes, GroupWise, MAC OS, AS400, Active Directory, LDAP server, ASP, .NET, Testing Tool, SAS, Business Objects Management (BOE) platform, SharePoint Portal Server 2003, TOAD.ORACLE Siebel CRM, Java J2EE, SOAP Sonar 3.5, IBM Data Studio Developer v 2.1, PeopleSoft 8.9 & 9, Kronos 5 & 6.1, Adobe Flash, CMMI, PHP. 5.xx, Subversion, Pentaho Data Integration Suite

HARDWARE: IBM Mainframe, VAX 4000,UNIX, Compaq, IBM, Dell and INSIGHT PCs, IBM printers, HP series printers, SQL Client Servers and RAS Secure ID, Aspect & Meridian ACD, Hubs and routers, Internet Browsers, Netscape & Exchange Email Servers

CONCEPTS: Implementation & integration of Enterprise Applications, VOD & Streaming, eCommerce web applications, Leading Projects using SDLC methodologies (Agile, Waterfall, RUP &CMMI), Software Testing with focus on Client/Server, Experience testing Web Portal Applications, Content Management Systems, Web Services Testing, Write SQL & SHELL scripts to fix data corruption; Demonstrated hands on experience writing complex SQL statements. Experience working with developers to insure quality on each stage of SDLC, good understanding of web applications/SOA architectures. Exceptional analytical skills with experience & ability to understand & translate all business & user requirements, business rules, and specifications into test scope Experience with defect tracking tools and Black and White box, performance, load/stress, automated, regression testing, maintaining testing environments. Medicaid & Medicare programs processing claims for customers. Leads testing on cross-functional data warehouse and BI projects and QA experience testing web-based and/or client/server products. PCI Compliance; Ability to perform root cause analysis, impact analysis and produce estimates - Large enterprise experience Product Knowledge - Autonomy/Interwoven Product Suite, API - Video Serving & Player Technologies, Experience with Human Resources (PeopleSoft or on-boarding exp), Retail Point of Sale/Payment Industry Systems, Web, Client Server and/or AS400 exp. QMF & TFS

WORK EXPERIENCE:

Confidential, Phoenix AZ

QA Program Manager

Responsibilities:

• Responsible for leading testing on PSS Integration Program (merger & migration activities,over 1000 applications - ($400m Program)
• Develop project plans, tasks, timeframes, customer requirements and customer satisfaction
• Prepare program roadmaps and project release plans and schedules for applications development, enhancement, and maintenance efforts
• Develop and monitor project budgets and conduct monthly variance analysis
• Collaborate with business stakeholders and IT to scope and select projects that add measurable business value
• Serve as the project manager for the analysis, design, development, implementation, support applications including customer requirements
• Communicate regularly with leadership to level set programs expectations and goals
• Monitor and track the progress of each portfolios / program
• Establish communication, prioritization, delivery status and issues/escalations of the program
• Identify, track and manage project issues, risks and mitigation items
• Design, ensure that changes are communicated throughout the project team, and post final documents to repository.
• Deliver solutions within approved budget and schedule commitments while maintaining required quality and compliance standards
• Ensure projects and change requests are aligned to project deliverables
• Ability to build and maintain business and vendor relationships during program timeframe
• Facilitate the application development life cycle providing appropriate guidance to other team members
• Work with key business personnel, other development and testing teams to coordinate activities
• Serve as the primary project team contact with user groups and management
• Ability to conduct formal and informal presentations in both small-and large-group settings
• Experience managing 10 or more persons
• Travel up to 80% between Phoenix and DFW

Environment: SABRE, Web services, Web-based applications, GUI Testing, Quality Center 9.2, UNIX, Microsoft SQL server 2008, eCommerce, QTP 10.0, TOAD. Java J2EE, .NET, XML, HTML, SharePoint Portal Server 2005, waterfall methodology, MS Project, SOA

Confidential, Phoenix AZ

Test Lead Coordinator

Responsibilities:

• Lead Test Coordinator of 3 testing teams ( 2- off-shore, 1- on-shore) for Confidential .com Redesign project ($100m Program)(5 projects - $15m each)
• Responsible for planning, directing and coordinating large strategic programs from initiation through to implementation
• Lead testing team in all phases of project from requirements through deployment
• Lead the design and development of Test cases within a complex architecture of (Mainframe & Client)
• Facilitates meetings with the development & management teams on each projects
• Develop cross functional process and testing of integration of external systems
• Analysis, design and implement process improvement & management solutions for QA Teams
• Preparing detailed test reports & documentation for audit trail traceability to design & system specifications, interaction diagrams & artifacts
• Developing QA processes and procedures for the testing department
• Interacting with development & other teams, recommending solutions as required
• Participating in multiple projects at the same time
• Familiar with automated builds and deployments tools
• Administration and Maintenance of requirement & test case repositories

Environment: Working knowledge of web services, XML, Clear Quest & TFS, AGILE Methodology, GUI Testing, Subversion SVN, CICS Host, Mainframe, .NET, Windows 7, PeopleSoft, QMF, Service Now system

Confidential, Phoenix AZ

Lead QA Analyst

Responsibilities:

• Lead team of QA Engineers in testing efforts
• Lead functional test efforts for project component during a complete testing lifecycle
• Work within immediate team as well as across Development and System Engineering organizations to meet demanding schedules and timelines
• Responsible for developing the test plan, identifying and defining the required tests, evaluating the overall quality of the testing
• Coordinating defect resolution activities with developers, reporting overall testing status to project team
• Works closely with Project Managers, Business Analysts to estimate various technical resources needs on the project
• Present test strategies to project stakeholders and business sponsors
• Identify issues in a system environment and/or application and work closely with development and system architects to resolve issues.
• Provide project updates and status of testing to upper management on a daily basis
• Developed & write integration test strategies and plans for project
• Report and track defects in QC ALM defect tracking systems
• Analysis, design and implement process improvement & management solutions for QA Teams

Environment: Working knowledge of web services, XML, GUI Testing, Quality Center 11- ALM, Waterfall Methodology, Subversion SVN, Java J2EE

Confidential, Buffalo NY

Lead QA Analyst

Responsibilities:

• Lead group of (5) QA Engineers in testing efforts
• Lead functional test efforts for project component during a complete testing lifecycle
• Analyze system requirements and write detail test strategies for a functional area to accurately plan/coordinate testing resources and effort
• Work within immediate team as well as across Development and System Engineering organizations to meet demanding schedules and timelines
• Responsible for developing the test plan, identifying and defining the required tests, evaluating the overall quality of the testing
• Coordinating defect resolution activities with developers, reporting overall testing status to project team
• Works closely with Project Managers, Business Analysts to estimate various technical resources needs on the project
• Develop business use cases describing the business processes and expected function
• Present test strategies to project stakeholders and business sponsors
• Identify issues in a system environment and/or application and work closely with development and system architects to resolve issues.
• Provide project updates and status of testing to upper management on a daily basis
• Developed & write integration test strategies and plans for project
• Report and track defects in QC ALM defect tracking systems

Environment: Working knowledge of web services, GUI Testing, XML, Power/Siebel, Quality Center 11- ALM, Agile Methodology, Subversion SVN, Rally, Jira, Trac, Blueprint (requirement software) SOAP Sonar

Confidential, Toronto ON

Lead QA Analyst

Responsibilities:

• Data warehouse Project
• System and technical integration
• Databases (PSSQL)
• Data warehouse with integration with a variety of Unix and .net applications
• Analysis, design and implement process improvement & management solutions for QA Teams
• Create Functional Requirements, User Interface Specifications and Design Documents
• Preparing & executing Test Plan and Procedure Documentation and executing Test Scripts
• Log and track defects with various defect tracking tools
• Cross Browser platform testing

Environment: UNIX, Microsoft SQL server 2008, Postgres SQL 8.x & 9.0, Agile Methodology SOAP Sonar, GUI Testing

Confidential, Alpharetta, GA

Lead QA Analyst

Responsibilities:

• Lead testing team of (5) QA Engineers in testing efforts on various projects
• Develops, publishes, and implements test plans and test cases.
• Create & Review User Requirements, SOPs & User Interface Specifications and Design Documents (clarify and define requirements)
• Preparing & executing Test Plan and Procedure Documentation and executing Test Scripts.
• Experience testing various protocols including http/html, Flex/Flash, Web 2.0, AJAX
• Execute testing, report defects and release day checkout.
• Analysis, design and implement process improvement & management solutions for QA Teams
• Involved in developing quality assurance metrics such as defect densities and open defect counts
• Cross Browser platform testing

Environment: Web-based applications, GUI Testing, Quality Center 9.2, UNIX, Microsoft SQL server 2008, eCommerce, QTP 10.0, TOAD. Java J2EE, .NET, XML, HTML, SharePoint Portal Server 2005, waterfall methodology, MS Project, SOAP Sonar

Confidential, GA

Lead QA Analyst

Responsibilities:

• Lead group of (10) QA Engineers in testing effort
• Attend Meetings & collaborates with development to understand the purpose of developing new products test plans
• Meetings and works with stakeholders to understand their business use cases for SDLC
• Design, develop and document test plans and specify and set-up QA testing environments for SDLC
• Responsible for designing and running manual end-to-end and automated integration tests that certify the quality for Web-based applications.
• Focuses on defining and running real-time, functional, integration and platform testing for new multimedia modules & features for new web portal
• Responsible for changes to web pages on the via Interwoven Content Management using XML & HTML
• Record issues into a defect-tracking system and follow-up and close issues entered into the system.
• Escalate issues to a higher level where issue resolution is not achieved within a reasonable amount of time.
• Attend core team meetings on project to provide weekly QA status & reporting matrixes to upper level management to track progress of projects
• Performed all forms of testing (Functional, Regression, Performance & End To End) testing
• Implementation & integration of Enterprise Applications for QA
• Cross Browser platform testing
• Post production support & maintenance

Environment: Video On Demand, Movies On Demand & Music Video Streaming using Adobe Flash & Flex technologies for Web-based applications., Quality Center 9.2, UNIX, Microsoft SQL server 2005, eCommerce Teamsite(Interwoven-WCM) Content Management Sysytems administration, QTP 10.0, TOAD. Siebel CRM, Java J2EE, .NET, XML, HTML, SharePoint Portal Server 2003, Siebel CRM, Agile SCRUM development methodology, MS Project, SOAP Sonar, GUI Testing

Confidential, Phoenix, AZ

Lead QA Analyst

Responsibilities:

• Develops & Review, Approve Test Strategies, Test Plans, High Level Test cases for DW projects
• Performs QA testing and production release testing for Data Warehouse projects
• Create specifications for test data, test environments and Applications
• Responsible for the Extract, Transform and Load (ETL) processes to new data warehouse environment
• Testing transaction processing in backend of Data warehouse
• Testing SQL Server Integration Services (SSIS)
• Excellent understanding of Java/J2EE development and testing Web/ applications. UNIX experience is also required for log traceability
• Direct and design the ETL process involving data quality and testing.

Environment: Pentaho Data Integration Suite for ETL, JIRA defect tracking, LoadRunner, PeopleSoft, UNIX, .NET, Microsoft SQL server 2005, Quick Test Pro (QTP), Interwoven-WCM, Java J2EE, Agile methodology SQL Server 20005 & 08, MS Project, GUI Testing

Confidential, Tempe, AZ

Lead QA Analyst

Responsibilities:

• Develops test plans and test cases for Web Applications Portals for SDLC
• Troubleshoot the solution & identifying gaps to ensure service availability
• Managed implementation & integration of Enterprise Applications
• Performs QA functional testing and production release testing, recording auditable test results
• Experience testing Web Services applications & GUI Testing
• Tracks defects in the tracking system to ensure appropriate management and escalation of defects
• Experience in Web Services SOA Testing with XML
• LoadRunner load, stress and performance testing
• Testing of Transactional web-based environment.

Environment: Quality Center 8.5, SiteMinder, LoadRunner, POS & ATMs. UNIX, Microsoft SQL server 2005, QTP 8.0, Quick Test Pro (QTP), Mercury Test Director & CRM, and Java J2EE, GUI Testing, Siebel CRM, Web Services SOA, XML, ASP, .NET, PeopleSoft, Waterfall development methodology, PCI compliance, MS Project for Web-based applications.

Confidential, Santa Barbara, CA

Lead QA Analyst

Responsibilities:

• Reviews and improves product requirements throughout the Software Development Lifecycle SDLC
• Participate in design sessions of software modules with developers to ensure accurate implementation of system requirements
• Develops Test Plans and Test Cases & assists software quality assurance test documentation
• Tracks defects in the tracking system to ensure appropriate management and escalation of defects
• Assists in the development of 3rd party software quality acceptance criteria
• Assists with development quality audits of process
• Responsible for implementation & integration of all Enterprise Applications
• Analysis, design and implement process improvement & management solutions for QA Team

Environment: Microsoft SQL server 2005, UNIX, CRM, SAP R/3 & MM, Java J2EE, Web Services, XML, ASP.NET, Waterfall development methodology, MS Project, eCommerce, CMMI methodology, GUI Testing

Confidential, Santa Barbara, CA

QA Lead Product Manager

Responsibilities:

• Manage various testing projects
• Lead & supervised 15 QA analysts ( off-shore in Pune, India)
• Supported implementation & integration of SAP FI/CO &MM modules for clients Financials & Inventory tracking
• Create testing plan for new software releases for SDLC
• Responsible for testing deliverables for multiple projects
• Define realistic priorities with overall testing plans including resources & scheduling
• Project Manager role on various projects to ensure effective project planning, tracking and overall success
• Develop and lead test approaches on assigned projects by collaborating closely with Application Developers
• Tracks defects in the tracking system to ensure appropriate management and escalation of defects
• Assists with development quality audits of process
• Analysis, design and implement process improvement & management solutions for QA Team

Environment: SQL server 2003, Oracle, TOAD, SAP-FI/CO, UNIX, CRM, and Java J2EE, Mercury Test Director & LoadRunner, Web Services, XML,.ASP, .NET, MS SQL Query Tool, Waterfall development methodology, MS Project, GUI Testing