PROFESSIONAL SUMMARY:

• Highly proficient IT Quality Assurance Test Lead Analyst with solid experience in all aspects of System Development Life Cycle. Proven ability to manage all types of projects from planning to execution. Known as a consistent high achiever who is able to effectively communicate across globally dispersed groups. Adept at solving challenges by using excellent analytical skills in order to deliver workable solutions that directly add ROI.
• System Development Life Cycle
• Test Plans/Test Cases/Strategies
• Mobile and Software and Testing
• Processes and Standards
• Automation Testing Tools
• Defect Management
• Waterfall and Agile Methodologies
• Disaster Recovery
• Release and Change Management
• Test Lab Management
• Requirements Analysis
• Risk Mitigation

TECHNICAL SKILLS:

SOFTWARE AND TOOLS: Windows 7, 8, NT, XP, MS Office Suite, MS SharePoint, QTP, Team Foundation Server (TFS), Rational Clearquest, HP Quality Center, Mercury Test Director, Point of Sales (POS), Jira

PROFESSIONAL EXPERIENCE:

Confidential, Miami, Florida

Senior Quality Assurance Test Lead

Responsibilities:

• Manage cross - functional teams including developers, junior testers, and vendor alliance partners.
• Manage QA projects and defects via Jira.
• Generate Change Request via Jira. Responsible for the list creation of items in release, release coordination and communication.
• Responsible for working with Developers and Product Owners to elaborate business specifications into testable requirements.
• Develop comprehensive Test Plans and Test Scripts to address Functional, System and User Acceptance Test activities.
• Provide inputs to better maintain and enhance QA process and procedures.
• Report status of test activities and projects to determine production readiness and deployment strategy.
• Responsible for support escalation, product knowledge transfer, and resource management.

Confidential, Miami, Florida

Lead QA/QC Analyst

Responsibilities:

• Chosen to lead the Crew Incentives System project designed to automate crew paid gratuities. As a result, crews were paid in a timelier manner, errors were eliminated and more robust reports were created.
• Initiated a system testing process for the off shore team to test defects prior to delivery to the end user which resulted in cost savings in development time and less frustration on the end users because the system was in place prior to delivery.
• Managed the Annual Disaster Recovery exercise.
• Managed the set-up, scheduling and maintenance of the company’s first Quality Assurance Test Lab.
• Selected to work on the Pin Based Debit project which was designed to give website users the option to purchase cruises with a debit card. As a result, significant corporate savings were realized due to a reduction in credit card fees.
• Assisted with risk mitigation and problem resolution during the testing phase.
• Created a production schedule that monitored the progress of each Tester in order to ascertain whether they would be able to meet strategic deadlines.
• Developed and executed detailed functional and regression test plans and test cases based on review of technical specifications and user requirements to ensure system performance standards and requirements were met.
• Created and maintained QA documentation in order to comply with corporate standards and procedures.
• Partnered extensively with Project Managers and Developers to identify gaps, strengths and risks.
• Maintained test reporting repository and provided test status reports. Kept management apprised of the progress of all projects.
• Tracked and reviewed annual SDLC processes for SOX compliance.

Confidential, Miami, Florida

Senior QA Analyst

Responsibilities:

• Managed the design and development of an automated test for the Finance areas in the Enterprise System to ensure maximum test coverage for regression testing
• Evaluated existing business processes and made recommendations for solutions to automate processing and improve information systems.
• Managed the planning and execution of change management activities across projects and production.
• Ensured review of testing documentation for accuracy, feasibility, consistency and completeness which provided the necessary audit trail for all of the company’s applications.
• Collaborated with the IT Quality Group Manager and provided feedback for short and long term strategies which resulted in increased efficiency and decreased costs.
• Developed, documented and executed test strategies, test plans and test scripts for unit, system and integration testing, to ensure utilization of appropriate test environments and support existing IT change management procedures
• Created monthly Quality Metric Report for review by senior leadership.
• Enforced QA methodology and checkpoints for Product Support and project teams to ensure high quality standards of software deliverables.
• Managed the testing efforts in developing test conditions, test scenarios and test cycles to validate application functionality and business processes with the Software Development Cycle.

Confidential

QA Tester

Responsibilities:

• Partnered with sales personnel and agencies to resolve media discrepancies.
• Assigned local and national commercial material to ensure proper telecast.
• Screened all tapes to ensure compliance with commercial standards.