CAREER OBJECTIVE:

To utilize my skill and knowledge to fulfill requirement of the organization in business analytics & decision making

SUMMARY:

• Scrum Master Certified (SMC) & ITIL V3 Foundation certified service management professional with 14+ of IT industry experience across BFS, M&E, Healthcare and Confidential domains
• Experience in designing & implementing enterprise wide analytics reports containing metrics illustration & inference as a part of DSS including implementation of predictive analytics in application support function. Developed a model to predict future incident count as a part of incident management process
• Area of specialization include Test Management, Business Analytics, Data Mining, Delivery Management, Program/Project Management, ITSM & Business System Analysis - managing medium to large scale turnkey programs in application support across service lines as well as managing transitions of critical programs aligning & conforming with the ITIL v3 process
• Rich experience across various phases of SDLC including Business Consulting, Solution Architecting and Pre-Sales
• Experienced in developing, implementing and continuously improving system integration programs related to mergers & acquisitions
• Experience in performing system analysis, data analysis and developing solution architecture
• Well versed with Software Testing Process & development methodologies including Agile & SCRUM

KEY SKILLS:

• Python 3.4, R, STATISTICA
• Oracle, MS SQL Server, MS Access, Cassandra, Hive, Pig
• PowerBuilder, .Net, XML, HTML5, Javascript, VBscript
• MS Project 2010, OpenProj, Requisite PRO, MS Visio, StarUML, TOAD, HP ALM, ServiceNOW, MS Office Tools
• ITIL Implementation using ServiceNOW and BMC remedy
• Multivariate Analysis, Regression Analysis, Time Series Analysis, Data Mining and text mining/sentiment analytics
• Mortgage Banking - Customer Lending, Auto Lending, Servicing
• Financial Services - Capital Markets, Credit Risk Rating processes & methodologies
• Health Care - Hospital administration systems - billing, clinical data processing
• Publishing - Life cycle administration & management
• Semi-conductor manufacturing - Life cycle administration & management

SKILLS:

Analytics Tools: R studio, Python, STATISTICA, XLMiner, Risk Solver Platform, Rapid Miner, Hive, Pig, HBase, Cassandra, MongoDB

Other Tools & Technologies: Python 3.4, R, Sharepoint, .Net, Power Builder 6.5/7.0/8.0.3/10 , VB 6.0, PL/SQL, Java, SOAPUI,XML,HTML, Lotus Notes, Oracle, PL/SQL, T-SQL, MS Access, UML, MS Project 2010, OpenProj, Requisite PRO, Visio, StarUML, TOAD, HP QC (User & Admin roles), MS Office Tools, ServiceNOW, Remedy, MS Office applications (MS Word, MS Powerpoint, MS Excel),ER Win

Business Analysis: Enterprise Analysis, Requirements Engineering, Requirements Documentation

Management Experience: Program / Project Management - application development, Production Support / Operations Management, Transition Management, Problem Management, Change Management, Incident Management

Estimation: Function Point Analysis, Use Case Points, Planning poker

WORK EXPERIENCE:

Data Analyst / Test Lead

Confidential

Responsibilities:

• Optimize test execution process
• Derive test metrics benchmark
• Develop release management plan
• Develop road map for Testing COE
• Descriptive analytics to identify distributions, patterns and trends across various testing projects
• Development of a risk mitigation model based on analysis
• Foster test execution prediction models
• Predict potential major & minor release cycles
• Data mining - clustering, classification, frequent pattern mining, decision trees and anomaly detection
• Algorithams used: Apriori and CART
• Text mining for defect analysis

Tools: R, MS Excel Data Analysis pack, Oracle

Confidential

Data Analyst / Test Lead

Responsibilities:

• Governance of overall testing program across all impacted SAP modules
• Develop test management strategy, plans, schedules, work breakdown structures and execute testing function in an agile environment
• Apply predictive analytics to assess the risks involved in various testing cycles in this project
• Stakeholder & Steering committee communication on project status, progress on deliverables, and risks/issues
• Collaborate with functional teams
• Process compliance monitoring & Risk management
• Maintain project tracking and resolve project issues

Confidential

Test Manager

Responsibilities:

• Governance of overall testing program across 11 application tracks including SAP,Oracle, BI and HR applications
• Develop test management strategy, plans, schedules, work breakdown structures
• Stakeholder & Steering committee communication on project status, progress on deliverables, and risks/issues
• Collaborate with cross-functional teams including Functional Analysts, Architects, developers & testers to ensure timely realization of projects deliverables
• Process compliance monitoring & Risk management
• Maintain project tracking and resolve project issues

Confidential

Project Manager / Business Analyst

Responsibilities:

• Analyzing incidents & categorizing them into buckets that can be taken up by 1.5 service desk
• Liase with service desk for capturing requirements
• Strategizing 1.5 service desk implementation approach
• Development of project plan, communication plan & training plan
• Defining compliance policy, measurement metrics & reporting structure
• Stakeholder & steering committee communication on project status, progress on deliverables, and risks/issues
• Collaborate with sharepoint L2, L3 & L4 support teams

Confidential

Service Delivery Manager

Responsibilities:

• Governance of overall support function across technologies including sharepoint, lotus notes & MSPe along with end to end management of managing multiple small-size IT projects Project
• Develop project plans, schedules, work breakdown structures for projects and develop transition plans & schedules for transition engagements.
• Ensures that projects are completed on time, on scope, on budget and with quality.
• Communicates project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner.
• Collaborates with cross-functional teams including architects, software engineers, developers, testers, technical leads, and deployment leads to ensure timely delivery of projects.
• Process compliance monitoring & Risk management
• Overseeing Change Management, Problem Management & Incident Management
• Maintain project tracking and resolve project issues
• SLA Monitoring & compliance management
• Defining, monitoring & tracking continous improvement opportunities in line with high level organizational objectives
• Transistion Management: Monitored, managed, tracked transition of various applications & integrated them into the main stream engagement following an acquisition of another Confidential compnay by the client

Confidential

Program Manager

Responsibilities:

• Developing & defining accounting mining & farming strategies
• Manage operations - Budgeting & Forecasting, Invoicing & Human Resource Management
• Managing delivery
• Pre-sales support
• Project Estimation & Budgeting
• Team Management
• Conducting review meetings - internal as well as with customers

Confidential

Project Manager / Business Analyst

Responsibilities:

• Task Allocation, monitoring & review
• Risk management, Change Management, Problem Management & Incident Management
• SLA Monitoring & Reporting
• Conducting review meetings - internal as well as with customers
• Operations - Metrics collection, Resource Management, Billing & Invoicing

Environment: Power Builder 8.0.3, Oracle, SQL Navigator.

Confidential

Team Lead / Systems Analyst

Responsibilities:

• Requirement Analysis, System Design and implementation of various major enhancements to the project.
• Application knowledge sharing
• Task Allocation & Monitoring and Quality Reviews
• Team Management

Environment: Power Builder 8.0.3 using PFC and PFG(PFG is Confidential - Household’s Proprietary Corporate Layer), DB2, Window XP, Windows 2000, MQSeries