SUMMARY

• 9+ years of diverse experience in the field of Information technology with emphasis on Software Quality Assurance.
• Background includes concepts, Requirements, Analysis, Testing and maintenance of complete Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) projects.
• Experienced in testing of Web - based applications and Client/Server applications, Retail, Financial Applications, HR applications, and conducted both Manual and automated testing.
• Strong business and system Requirement analysis.
• Expertise in analyzing user requirements, Functional and technical specifications.
• Experienced in testing Stand-Alone, Client-Server and Web-Based Application.
• Extensive experience in all testing methods including Manual, Automated testing using the Mercury tools Win Runner, Test Director, QTP, IBM Rational Clear Case, Clear Quest etc
• Specialized in extensive usage of the tools like HP Quality Center from Requirements gathering till defects reporting.
• Experienced in designing Test plans, Test cases, Test Scripts and RTM.
• Familiar with every technique applicable to the identification of anomalies (defects) with regard to software testing evolutions. Such techniques include Unit, Boundary, Load balancing, Installation, System, Security, Functionality (Black Box), Interface, Integration, Maintenance, Regression and User-Acceptance, Exploratory, System Testing, End-to End Testing, Batch Testing, Ad-hoc Testing.
• Experience as an independent Functional QA team lead working collaboratively with testers, designers, developers and other team members in managing complex projects and in the overall enhancement of software product quality.
• Extensive knowledge on all phases of Software Testing Life Cycle (STLC) and Defect Life Cycle.
• Experience in handling Onsite-Offshore model projects.
• Involved in the preparation of Business Process Test cases after analyzing the application and the usage of the application in the real-time to ensure dat chances of the application failure in the real-time is avoided.
• Expertise in Test Director/Quality Center’s all modules in managing the whole testing process.
• Wrote SQL queries for database testing, Familiar with Rapid SQL, and TOAD to access database.
• Familiar with Testing Data Warehousing tools like Business Objects, Crystal Reports and ETL tools Informatica.
• Experience in Banking, Financial, Retail, POS (Point of Sale), HR, E-Commerce, Aviation and Manufacturing environment.

TECHNICAL SKILLS

Operating systems: UNIX, Windows NT/ 95/98/2000 & XP, XML.

Languages: HTML, XML, JAVA Script, VB Script, Dot Net, SQL, PL/SQL, COBOL

Database: Oracle8/8i/9i/10g, SQL Server 7.0, Sybase, DB2, MS Access, Foxpro.

Testing Tools: Mercury Test Director8.0, Quality Center (10.0)ALM, MS TFS, SPIRA TEST(4.0) Load Runner, Share Point, QTP, Selenium, SOAP UI,Clear case, JIRA

Applications: MS Word, Project, Excel, Power Point, IE, and Netscape

Database Tools: DB Visualizer, TOAD

Modeling tools: UML, RUP, Rational Rose, MS Visio, Rational Requisite Pro.

ERPs Knowledge: SFDC (CRM), MS Dynamics (CRM), SAP

PROFESSIONAL EXPERIENCE

Confidential, Rochester, MN

Sr. Sales Force Test Analyst

Responsibilities:

• Analyzed the Business Requirement Document (BRD) and Functional Requirement Document (FRD), attending review meetings conducted by BA team to better understand the application functionality and to create the Test Plan and Test Strategy document
• Involved in formal and informal Peer Review meetings to discuss the Project Test Plan documentation
• Used Sitecore a Content management tool to test the configurations of the applications relating to various product back log items (PBIs) and to retest the defects
• Worked on various PBIs and defects selected from TFS board and developed the Test cases and tested them after working closely with the developers, business analysts, Ontologist etc.,
• Developed Test Plans, Test Cases and executed them in Test, UAT and Production environments
• Responsible for System Test, Functional Testing, Regression Testing, UAT, smoke Testing, exploratory Testing etc. on the Confidential web sites
• Tested various Sales Force (CRM) driven Confidential Forms like US Resident appointment form, International patient appointment form, body donation, contact us, Living donor, General comment form etc., and various reports relating to the patients
• Interacted extensively with Salesforce Development, Sales, Support Business Teams frequently to understand the Enhancements and Defects
• Created Accounts, Contacts, Opportunities, Leads, Agreements, Quote, Cases (Product Support case, Customer care case etc., )
• Extensively tested the Sales Force User permissions on the Objects dat users working on (To create, read, edit, and delete records) i.e. tested the application under different Profiles and Roles
• Tested configurations and functionalities relating to Sales Force. Worked on various SFDC standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards, Reports and customized objects
• Familiar with Triggers, Custom Objects, Data migration, Record Types, Workflows, Email Templates, Apex, Data loader, SOQL, Force.com, Excel connector, Desktop Integration
• Worked closely with the automation team in locating the areas where automation scripts are required
• Used Share point tool extensively to upload, maintain, analyze Requirement documents and Test documents
• Attended the scrum meetings every day to discuss the status / progress of the ongoing testing, functionality issues relating to product back log items, defects with other team members
• Interacting with the Business team to discuss the revenue creating 3rd party ads, google ads on the website and their placement on the site and tested to verify dat they are as per requirement
• Tested the web site on the other devices like Androids, IPad, IPhone etc.,

Environment: Windows 7.0, Site core, Microsoft TFS, Agile, Dot Net, SQL, MS office, Share point, SFDC (CRM), Oracle

Confidential, Walnut Creek, CA

Sales Force Functional QA

Responsibilities:

• Analyze eWIC system and create test cases for the project using HP Quality Center(ALM)
• Reviewed Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements
• eWIC test execution of test scripts from HPQC (ALM) on IBM 4690 system
• Supported Retail certification conducted by the State Agencies.
• Tested all POS (Point of Sale) peripheral functionality in the eWIC benefit program environment.
• Worked on controllers to create, Test various POS scenarios of eWIC benefits (Relating to membership card, Debit/credit/gift card/EBT card etc, various discount coupons like store/Manufacturing coupons, Sales Tax calculations and other contents of the receipt etc.) on IBM 4690 system
• Tested the navigation on the e-commerce site and ensured dat users are able to access various sections of the site easily, along with a quick link back to the shopping cart
• Tested the checkout process and key features of the ecommerce site
• Tested the AS400 backend for transaction and payment processing and a Web based front end (Customer Account Management)
• Tested e-commerce site Customer login & registration features and the flexibility to quick check out without entering billing and payment details again on return back to the site
• Tested configurations and functionalities relating to Sales Force Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Dashboards, Reports
• Worked closely with salesforce Development, Sales, Support Business Teams frequently to understand the Enhancements and Defects
• Tested Salesforce.com CRM configuration, customization changes and integration with backend databases to make sure they meet user stories
• Tested page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages
• Tested workflow rules and related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Tested Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Familiar with extracting the data from Salesforce.com application into the external databases (Oracle) for generating data reports
• Tested Sales Force reports like Tabular reports, Summary Reports, Matrix Reports, Joined Reports as per the functional requirements document specifications and verified dat data captured by reports are accurate
• Prepared status summary reports with details of executed, passed and failed test cases
• Share Point tool TEMPhas been used to upload various Test documents like Test plan, Test strategy, Test case doc etc.,
• Developed SQL Queries on RDBMS Oracle to test the correctness of data.
• Worked closely with the test automation team to recognize the areas where automation scripts are required
• Worked extensively on the Defects entered in the JIRA
• Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings to discuss/explain the defects with development team

Environment: Windows XP, 7.0, IBM 4690, Oracle11, SQL, TOAD, RTM, JIRA, Dot Net, Share Point, ecommerce,MS Office, SFDC CRM, HP Quality Center(ALM), selenium, Agile

Confidential, MA

QA Tester (UAT)

Responsibilities:

• Working closely with Business Analysts on ambiguities in the FRDs.
• Responsible for writing the Test Cases and Test Scenarios based on the Functional Requirements and Use Case documents and documenting them in HP Quality Center(ALM) & Excel.
• For various scenarios Developed and executed Test cases relating to POS systems in environment
• Responsible for execution of System, Regression, Functional, UAT, Integration Testing etc. on POS system
• Tested the features of Shopping Cart like checkout process, display of the products selected by the customer with description, quantity, amount, subtotal, total and verified dat the user is able to modify the number of items he wants to purchase etc.,
• Tested the navigation on the e-commerce site and ensured dat users are able to access various sections of the site easily, along with a quick link back to the shopping cart
• Developed and Executed Test Scripts HP QC(ALM) relating to various POS (Point Of sale) scenarios like sales, returns, Sales Tax calculations, Gift cards /credit card/smart card payments, layaways, store credits etc.,
• Extensively tested Functionality of the Web Based applications, and UI Screens
• Tested extensively MS Dynamics CRM standard and customized Reports using the Reports Wizard option and dash boards ( Familiar with SQL Based and Fetch Based reports) and also tested various features of reports wizard
• Familiar with and Tested drill down reports, views and charts etc.,
• Uploaded, shared requirements document, Test Plan doc, Test strategy doc, Test case doc etc. into Share point.
• Handled Defect life cycle process independently and handled issues by interacting closely with Business Analysts, Developers, Performance Testers, end users and other members of the Team.
• Performed data integrity and data validation by writing SQL queries in TOAD for RDBMS Oracle.
• Defect detection, reporting and tracking was done using rational clear quest

Environment: Windows XP, UNIX, Oracle10g, AGILE, RTM, Load Test, Share Point, Etc., MS Dynamics CRM, Selenium, Clear Quest, HP Quality Center (ALM), Ecommerce, AS 400

Confidential, Atlanta, GA

Test Analyst /BA

Responsibilities:

• Analyzed the Business Requirement Document (BRD) and Functional Requirement Document (FRD),attending review meetings conducted by BA team to better understand the application functionality and to create the Test Plan and Test Scenarios document
• Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system Testing
• Strong knowledge and experience with banking related products like Debit Card, Credit Card functionalities and their process.
• Strong knowledge on various types of Accounts like checking, Savings etc., their features and rules relating to opening, closing and maintenance of these Accounts
• Ensure dat testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
• Create and execute test scripts, cases, and scenarios in HPQC (ALM) dat will determine optimal system performance according to specifications
• Strong experience Testing the applications on mobile devices like Android / IOS /Tablets etc.,
• Tested various account types like checking accounts, savings accounts, demand deposit accounts etc., and their features and functionalities.
• Developed and executed test cases for the bank’s Customer Relationship Management (CRM) tool
• Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues
• Created and executed SQL scripts for test data creation and maintenance
• Extensively used the defect tracking tool JIRA to Log, track, report defects and handled total defect handling and resolving process
• Involved in Performing Backend Testing, System testing, Exploratory Testing, Testing, Regression Testing, Integration Testing, Functional Testing, UAT Testing.
• Worked closely with Technical Team, Business Analysts team to support, plan, and coordinate various test phases, requirements gathering (Enhancements) etc., during the project.

Environment: Windows, Oracle 10g, Requisite Pro, TOAD, SQL, MS Office, Load Runner, HP Quality Center (11.0), JIRA, AGILE, UNIX, SAP (CRM), Business objects

Fannie Mae Herndon, VA

Senior UAT Analyst

Responsibilities:

• Analyzed Business Requirement Specification (BRS), Software Requirement Specification(SRS)and Functional Requirement Document(FRD)
• Develop and maintain Test plans, manual and automated test scripts for user interface, functionality, system and ad-hoc testing based on the requirements document
• Responsible for System Testing, Regression Testing, Functional Testing, Exploratory Testing, UAT Testing etc.,
• Ensure dat testing activities will allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
• Create and execute test scripts, cases, and scenarios dat will determine optimal system performance according to specifications
• Analyze formal test results in order to discover and resolve defects, bugs, errors, configuration issues
• Created test data in the UAT environment with the help of Business team to cover all the business scenarios
• Created and executed SQL scripts for test data creation and maintenance
• Worked closely with other members of the team like developers, business analysts, Subject matter experts (SMEs), project manager, DBA and other Test Team members during the defect life cycle

Environment: Windows, Oracle 10g, Requisite Pro, TOAD, Rapid SQL, VB Script, MS Office, Quality Center (9.0), Rational Clear Quest, Share Point, Crystal Reports, Business Objects

Confidential

QA Lead /Business Analysis

Responsibilities:

• Responsible for analyzing business, functional and IT requirement documents and prepare complete Test Plans including system and integration test plan, QA project plans and resource planning and allocation.
• Created test conditions/scenarios from the requirements and detailed test cases dat would completely test the quality and reliability of the quarterly releases.
• Tested the Functionality of the SAP FICO Modules CRM, AR, AP,GL etc.,
• Comprehensively Administered the Functional, Integration, Regression, Component And UAT.
• Incident reporting in case of issues during execution and logging defects in Rational Clear Quest
• Creation of Change Requests for the major functionality enhancement suggestions.
• Extensively worked on SQLs to perform Back End Testing on Oracle with the help of TOAD.

Environment: Windows XP, XML,UNIX, Oracle 10g, VB, SQL, TOAD, RTM, SAP FICO, MS Excel, MS Access,DB2, QTP, Clear Quest, Share point, Requisite pro.

Fannie Mae, Herndon, VA

Senior Tester (UAT & System)

Responsibilities:

• Worked extensively MBS (Mortgage Based Securities), Whole Loans, GFEE, Securities.
• Test effort estimation, Test Plan, Regression testing, opening, testing and closing the tickets, preparing High Level Documentation and Use cases.
• Involved in Performing Backend Testing, System testing, Exploratory Testing, Regression Testing, Integration Testing, Functional Testing, UAT.
• Worked closely with the developers, Business Analysts etc. in the Defect Life Cycle Using Clear Quest.
• Requirements Analysis, Verification and Validation, Test Suite Development, Exploratory test execution, Scripted test execution and knowledge sharing
• Written SQLs with help of TOAD to Perform the Back End Testing on Oracle.

Environment: Windows, Oracle, Requisite Pro, TOAD, SQL, MS Office, Quality Center, Clear Quest, Share Point, Crystal Reports