SUMMARY:

• Over 8+ years of IT experience using Dynamics CRM 1.2/3.0/4.0,2011,2013,2015, QTP/UFT, Quality Center/ALM, HPSV ( Confidential Service Virtualization), Perfecto Mobile.
• Having 3 + years of Experience in Microsoft Dynamics CRM, during this tenure I have worked under different CRM products.
• Successfully involved in Implementation part of CRM Products to the client
• Experienced in Installing, Configuring, Customizing, Administrating, Maintaining and Troubleshooting Microsoft CRM 2011 and CRM 2013.
• Strong knowledge of Microsoft Dynamics CRM architecture and performing a migration from CRM to 2015 in CRM environment.
• Expert in tailoring the business Requirements in to CRM System
• Create Customize and Maintain CRM 2011 & Good Knowledge in CRM 2013
• Expert in Customizing the requirements in to CRM Forms Views Relationships etc
• Experience in Creating And Execution of email Campaigning
• Knowledge in CRM Workflow Automation
• Expertise in CRM Quote Invoice Order Life cycle
• Expert in mapping the Data From External Systems in to CRM 11
• Expertise in customizing and configuring CRM using .Net and Java Script.
• Expert in Microsoft SQL Server, SQL, data analysis, SSIS, SSRS and database optimization techniques.
• Experience in Microsoft Dynamics CRM SDK.
• Experience of custom plugins development.
• Expertise in Cloud Concept And Various Types of Service in cloud Computing
• Expertise in ON - Demand ( CRM 2011) Software as a Service
• Experience in Manual & Automated Testing as well as Mobile Testing(Perfecto Mobile) projects on web-based, client-server applications
• Worked extensively on testing tools like QTP/UFT, Quality Center/ALM, HPSV ( Confidential Service Virtualization), Perfecto Mobile.
• In-depth understanding of Software Development Life Cycle (SDLC) and SQA Methodology and tools.
• Tested the application on various generations of Android and iOS.
• Ability to manage onsite/offshore team
• Very good reputation for dedicated teamwork, high-energy work ethic and commitment.
• Very good reputation with customers on delivering quality products and reducing the cost to the customer by automating repetitive tasks.

TECHNICAL SKILLS:

Microsoft Dynamics CRM 2011 / Microsoft Dynamics CRM 2013/Microsoft Dynamics CRM 2015

ALM Upgrade, Administration, Installation, Integration, Customization

QTP/UFT, Test Director, Win Runner, Load Runner

Service Virtualization administration

Mobile Testing (Perfecto Mobile)

MS Access, SQL Server, Oracle, DB2/ Mainframe, PL/SQL, Data Warehousing, MY SQL, SSIS,SSRS

C, C++, C#, ASP.Net, VB.Net, HTML, XML, VB Script, Visual Basic,.Net, Visual Studio, Java Script, WFC, SOP UI.

PROFESSIONAL EXPERIENCE:

Confidential, ND

Sr. MS Dynamics CRM Technical Consultant

Responsibilities:

• Customizing Lead, Opportunity, Quotation, Order, Invoice as per client requirement
• Designing of Sales Process.
• Designing of Approval process as per events and Triggers.
• User Authentication and Access level leverages with Roles.
• Migrating from MS CRM 2011 to MS CRM 2015.
• Implementing ASP.Net Project with MS CRM using Web Services.
• MSCRM installation and Configuration: Installed MSCRM dynamic for Development and Sands box server, Actively maintaining Client Production server
• Preparing Project Blue Print and Project Documentation (Req. Analysis, Gap analysis): Prepared Requirement analysis Documents and SOW for MSCRM implementation, Process Flow diagrams, DMACRF process.
• Entity Customization: Customized existing entity of MSCRM dynamics out of box as per client requirement
• Entity Creation: Seven custom entities are created to support the customer details like investments, policies, insurance, children, products, providers and others.
• Attribute Creations & Relationship: Created additional attribute as per project requirement. Creating relationship (1: N, N: 1, N: N) between custom entity to Custom, Custom to System, System to System.
• Data Management:
• Uploading of data to MSCRM dynamics server from existing legacy server through following MSCRM Tools:
• Data Migration Framework
• Bulk Import Wizard with Data Mapping
• SQL Backend Data Backups and Restores
• Creating Duplicate Detection Rules, Settings for Auto Duplicate detection in MSCRM Dynamics.
• Creating Data Maps Templates for future uploading of data (If required) for client
• Security roles creation: Based on users right access different roles were defined. To obtain consistency between users and many views are created and shared in sales and marketing modules
• Work Flows: For a better support and manage the customer relationship many workflows are developed like monthly premium, quarterly contact, renewal of policy, birthday, anniversary etc.
• Client Side Scripting: Custom Button, Check Box, Radio Buttons, Hiding Fields, Tabs, Sections, Dependency Pick List, Events, On Save, On Load were programmed as per client requirement
• Designing of Sales Process, Sales Pipeline & Sales Literature, KB articles: Marketing materials were designed as per business requirement and were uploaded to Sales Literature, For Facilitation front line sales team Knowledge base articles were created.
• Import and Export Customization: Was actively involved in moving System Settings, Roles, Templates, Custom and System Entity from Development server to production after testing by testing team, Backups, Transfers between servers
• ISV Sitemap Customization: MSCRM customization with Sitemap was taken, Adding buttons, cosmetic changes, Layouts etc.
• Developing custom fetchxml SSRS reports using SQL Server Business Intelligence Development Studio.

Environment: MS CRM 2015/2013/2011 , CRM SDK, SQL Server, SSRS, .Net Framework, ASP.Net, C#.

Confidential, KS

MS Dynamics CRM Technical Consultant

Responsibilities:

• Coded functions and procedures using C#.Net as code language
• Called CRM web service and implemented C# code using CRM SDK for creating and retrieving emails and appointments in MSCRM
• Worked on CRM customizations.
• Has worked on C# projects on extending CRM.
• Integration of MS CRM 2013/2011 with SharePoint & 3rd party tools.
• Implemented ASP.Net Project with MS CRM using Web Services.
• Developed out-of-box workflows and custom workflows for CRM 2013/2011 based on user needs.
• Created custom entities, Views, forms, Ribbon, Sitemap, Web Resources & Option set.
• Develop several custom reports using SSRS.
• Workflows to create and manage automated business processes.
• Site Map editor tool to create sub areas, group and control the visibility of Modules to their respective departments.
• Worked on importing the legacy data using import wizard.
• Created several java script web resources for form validations.
• Developed several plugin using Visual Studio 2010.
• Used SDK and REST for CRUD operations.
• Trusted Advisor on Microsoft Dynamics CRM
• Worked on Customizations and Workflows
• Set up the Hierarchy and Roles in CRM
• Performed MS CRM administration and installing application.
• Used JavaScript on Load, Save and Changed event of CRM control.
• Provided security to the fields using field security

Environment: MS CRM 13/2011, VISUAL STUDIO 2010, .net, C#, SQL Server 2008/2012.

Confidential, NJ

Technology Consultant

Responsibilities:

• Performedverification of installation prerequisites
• Performed installation of the Confidential Service Virtualization (SV) solution
• Responsible forintegration with other supported Confidential products
• Created an Confidential SV projects
• Create and deploy a virtual service based on real service definition
• Deploying the customization build into the production environment
• Demonstration of a successful deployment and integration
• Modify the AUT to consume the newly created virtual
• SV and LR integration
• Integrate with Confidential ALM
• Update data models through the “Learn” feature
• Validate “Standby” and “Simulate” behavior

Environment: SV, LR, QTP, WFC, HTTP SOAPUI, XML, SQL Server 2008 R2.

Confidential

Technology Consultant/ Mobile Tester

Responsibilities:

• Converted manual test cases to automated test cases using Perfecto and QTP/UFT environment, wrote automation script from scratch and maintained artifacts related mobile automation
• Participated in test planning and in testing activities on multiple devices
• Perform app testing on iOS and Android devices by accessing remote devices in Perfecto Mobile environment
• Test Scripts review and integration
• Created robust scripts compatible with both Android and iOS devices (Script Once)
• Tested applications compatibility withdifferent vendors like Apple, Samsung, and HTC etc.
• Performed compatibility testing with Android and iOS mobile handsets to ensure that functionality works fine
• Created and maintained Perfecto automation script for app and mobile web on iOS and Android using QTP/UFT
• Mobile Platforms:- iOS (5.1 / 6.1.3 / 6.1.4 ), Android (2.2 / 2.2.1 / 2.3.4 / 4.2.2 )
• Mobile Browsers:- Android browser, Safari for iPhone
• Actively participated in Ad-hoc testing of the whole application.
• Actively participated in Status reporting meetings and interacted with Development team to discuss the technical issues.

Environment: iOS (5.1 / 6.1.3 / 6.1.4 ), Android (2.2 / 2.2.1 / 2.3.4 / 4.2.2 ), Java, Android browser, Safari for iPhone.

Confidential

Onsite Lead

Responsibilities:

• preparation of Test plan and Configuration Management plan
• Identified re-usable business flows and created different components of the framework like test cases, data needed for those test cases, reusable functions, shared function library, shared object repositories and data driven scripts
• Conducted Regression Testing using QTP
• Created custom re-usable functions in QTP to make the test scripts robust and manageable
• Generated Standard Checkpoints to test the properties of the check boxes in the Mainframe General Application using QTP
• Integrate with Confidential ALM
• Utilized Microsoft SQL Server 2005 tools for daily testing, backups and usage
• Tested the database using SQL queries
• Trained & Mentored Confidential offshore team
• Handled the team size of 7 at peak as onsite lead
• Driven the project execution from offshore
• Analyzed issues reported by offshore team and provide solutions
• Responsible team meeting calls with onsite and offshore folks
• Issue resolution with Client end users
• Sent weekly status to the clients

Environment: Java, QTP, ALM, VB Script, SQL Server 2005

Confidential

SME (QTP, ALM)

Responsibilities:

• Developed test plan, executed as per plan and delivered with high quality to the client with in the timelines.
• Defined the test strategy for the project
• Derived the metrics for project and process
• Test Lab set up for the sample training environment
• Test Scripts review and integration
• Prepared Test plan, Quality plan and Configuration Management plan
• Involved in estimation
• Involved in sending weekly status to the clients
• Tracked the issues on regular basis to avoid the slippage in deliverables and milestones
• Preparation of team meeting calls with onsite and offshore folks

Environment: Quick Test Pro, VB, VB Script, .net, MS CRM, HTML, DHTML, SQL, MS Excel.

Confidential, NJ

Test Coordinator/ Test Engineer

Responsibilities:

• Developed technical design documents and mapping documents for Benefit Validation Group(BVG)
• Validated benefit set-up configurations for different Groups
• Created test scenarios and execute test plans on existing clients’ 2012 plan changes & Analyzed existing benefit
• Developed test plans, critical test cases and test scenarios
• Created Test Data for BVG Testing with different combinations of Claims types(Mail, Retail), types of Drugs (Generic, Formulary, Non - Formulary),Group No, Days of supply, Qty supply
• Reviewed set-up to determine appropriate testing environment and path
• Managed and executed the testing of implementations and plan changes
• Performed Positive and Negative Testing Manually
• Reviewed test results to identify set-up or system issues
• Prepared and maintain test plans for future use

Confidential

Test Engineer (QTP, Quality Center)

Responsibilities:

• Involved in developing test cases
• Used QTP for functional and Regression testing
• Conducted Data Driven testing with different sets of data using QTP
• Analyzing the results by monitoring the scenarios using Load Runner and reports
• Created SQL Queries on various Tables to test the database
• Performed functional testing by executing test cases and conducting UAT

Confidential

QA Tester

Responsibilities:

• Performed Manual Black Box Testing of a Web Site
• Conducted Functional, Regression testing and User Acceptance testing for various combinations
• Enhanced Test cases when the functionality is changed in the application. As per the new requirements
• Manually performed Regression testing, documented bugs and worked with development team to resolve issues, Report the bugs by using Test Director
• Worked with the developers to track the problem and resolve the technical issues
• Participated in meetings, walkthroughs and interacted with other development team members to better understand system functionality in order to improve testing quality
• Maintaining status reports and communicating with the Management on progress of work