SUMMARY

• Senior Quality Analyst with over eleven (7+) years of diverse experience to handle and resolve critical quality problems using research abilities.
• Hands - on experience with statistical data collection and quality administration.
• Strong analytical skills, combined with effective communication, organizational skills and planning ability.
• Managerial qualities - Time management, project leadership and team work.
• Independent and self-directed - Can work with minimum supervision.
• Improve company performance through enhanced quality standards; deploying strong, long-term QA integration strategies.
• Strong experience in Quality Center, Clear Quest and Selenium IDE.
• Assessed QA performance - Retrieved and analyzed QA information to identify root causes of performance gaps and other QA problems.
• Designed quality regulations and evaluations based on monitoring of data flow.
• Set and verified standards of quality and testing procedures - Reviewed and modified quality assurance programs and tested performance according to user’s specific requests and data inputs.
• Administered the company privacy policy regarding data.
• Provided employees with relevant Quality Control training - Provided QA training and prepared presentations for others in the department/company regarding issues of quality performance and testing.
• Collaborated closely with internal business units and clients.
• Experience with understanding “As Is” business processes and the subsequent realization of “To Be” processes using techniques such as Gap Analysis.
• Involved in P2 Phases in assessing the Navigator impacts to start the P4 Phase in gathering the Business Requirements.
• Thorough Understanding of Software Development Life Cycle (SDLC),Agile Methodology involved in various phases like Requirements, Analysis/Design, Development and Testing and Agile Methodology.
• Worked in Data ware housing projects.

SOFTWARE SKILLS:

Business Tools: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, BI Tool (SSIS, SSAS, SSRS)

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, ICD9-ICD10, EDI 5010.

Modeling Tools: MS Visio, Rational Enterprise Suite (Clear Case, Requisite Pro, and Clear Quest), and Caligo tool.

Methodologies: Waterfall, Agile

Languages: Visual Basic Script, SQL, C, CPP

Platform: Mainframe, COBOL, CICS

Databases: Oracle 8i/9i; SQL Server 7.0 & 2000; Access 2000, MS SQL Server, DB2

Operating Systems: Windows XP/95/98/NT/2000.

General: MS Office (Word, Excel, Power Point), MS Visio 2000

Risks / Problems Faced: In couple of my projects their are some drastic changes in the requirements at the last moment, I have handled and coordinated with the team to deliver the requirements on time.

PROFESSIONAL EXPERIENCE

Confidential, Newark, NJ

Quality Analyst

Responsibilities:

• Review functional and design specifications to ensure full understanding of individual deliverables.
• Creating Test cases and Test scripts.
• Reviewing Use Case Narrative document and Requirements document.
• Backend database testing in Microsoft SQL environment including validating stored procedures, jobs and triggers.
• Identify test requirements from specifications, map test case requirements and design test coverage plan.
• Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Execute and evaluate manual or automated test cases and report test results.
• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects and verify defect fixes.
• Have experience withuser story creatingthrough agile software development methodologies. User story is easiest way to handling customer's requirements.
• Coordinating Scrum meeting, Backlog Discussion and Planning Discussion.
• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Involved in all the phases in SDLC Lifecycle.
• Assisted Development and Business Analyst (BA).
• Used RequisitePro to identify the requirement miss.
• Review Design document.
• Creating Test Cases and Test Scripts.
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked as a Lead QA in coordinating with offshore team members.

Confidential, Somerset, NJ (Onsite)

Quality Analyst

Responsibilities

• Planed reliability tests and conduct analyses of field failures while developing and administering reliability information systems for failure analysis and performance improvement.
• Identified quality or service related issues. Reports and communicates them to other departments and prioritizes as required for containment, correction, and prevention.
• Conducted or coordinated root cause analysis and reliability testing; analyzes and communicates results and recommendations.
• Leaded internal audit projects. Conducts the implementation of inspection techniques. Provides training and coaching to others.
• Participated and/or lead in business design sessions with clients and development teams to determine business requirements.
• Conducted structured interviews and working sessions to define and complete detailed business requirements for web-based projects.
• Worked on Product Requirement Analysis Document (PRAD) which is used as a reference for the first draft of the Test Strategy.
• Used Functional Specification Document (FSD) to create builds the Test Plan.
• Created Test Strategy document which has the project overview, scope of the project, testing methodology, test set-up
• Created Test Matrix Document (TMD) which contains the test types, test suites within each type, and the test categories to be tested.
• Created Test Cases and Test Scripts to verify the quality of the feature.
• Provided results on a consistent basis to developers and the technical product manager using a completed Test Matrix for each build and a Results Summary document.
• Created the Release Package Document which is the compilation of all the above mentioned documents and release recommendations.
• Developed presentations to business and technical partners.
• Designed use-cases and use-case models to further refine the requirements and understand the business processes.
• Providing support for Build and Business Analysts (BA).
• Involved in all the phases in SDLC Lifecycle.
• Worked as a Lead QA in coordinating with offshore team members.
• Work closely with clients and the business to identify and analyze core business processes and workflows

Confidential, Hartford, CT

Quality Analyst

Responsibilities:

• Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows
• Experience facilitating workshops and focus groups.
• Strong business/client engagement skills.
• Reviewingacceptancecriteria(i.e.behaviours)foraccuracy,clarityandcompleteness.
• Creating Test cases and Test scripts.
• Reviewing Requirements document and Use case document.
• Extendingandmaintainingtheirgressiontestsuite,whichdoublesasthesystem (behaviour)specification
• Performingmanualtests,recordingtheirsultsandraisingdefects
• Developingandexecutingautomatedsmoketests
• Performingandcoordinatingexploratorytesting.
• Experience in Property and Casualty (P&C) claims and working in Quality Center (QC) v11.0.

Confidential, Hartford, CT

Quality Analyst

Responsibilities:

• Review functional and design specifications to ensure full understanding of individual deliverables.
• Creating Test cases and Test scripts.
• Reviewing Use Case Narrative document and Requirements document.
• Backend database testing in Microsoft SQL environment including validating stored procedures, jobs and triggers.
• Identify test requirements from specifications, map test case requirements and design test coverage plan.
• Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts.
• Execute and evaluate manual or automated test cases and report test results.
• Hold and facilitate test plan/case reviews with cross-functional team members.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Assisted Development and testing people (UAT and System Testing).
• Used RequisitePro to identify the requirement miss.
• Provide consultative support for the development of IT solutions
• Establish needs for a variety of business and technical issues
• Translate and document needs into understandable requirements
• Manage scope and solution design to those requirements
• Work collaboratively with Enterprise Architecture to deliver best possible solutions
• Offer counsel on risk mitigation and the alignment of requirements with objectives
• Experience in working in ICD9-ICD10 and EDI 5010.
• Works closely with Service Delivery and other management team members to deliver operational excellence to drive end customer satisfaction and profitability.
• Provides direction to team including assignment of individual responsibilities, tasks and functions.
• Identifies needs, allocates appropriate resources and continually monitors progress to ensure projects are delivered on time and with upmost quality.
• Actively pursues issue resolution and communicates project statuses/issues to business stakeholders and operational management.
• Set employee goals and objectives and monitors performance including performance reviews.
• Works closely with other BA managers and Discipline Lead to advance and define the best practices, standards, roles, responsibilities and processes for the BA discipline.
• Experience in working in Dashboard/SharePoint.
• Develop and motivate staff to maximize full potential and ensure the mission readiness of all team members.
• Experience in working in client facing application.
• Isolate, replicate, and report defects and verify defect fixes.
• Have experience withuser story creatingthrough agile software development methodologies. User story is easiest way to handling customer's requirements.
• Coordinating Scrum meeting, Backlog Discussion and Planning Discussion.
• Involved in JAD (Joint Application Development) sessions to Gather Requirements.
• Created Involved in all the phases in SDLC Lifecycle.
• Assisted Development and Business Analyst (BA).
• Used RequisitePro to identify the requirement miss.
• Creating Test Cases and Test Scripts.
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked in the Clear Case tool (Version Control of the Project Documents).
• Worked as a Lead BA in coordinating with offshore team members.
• Good Knowledge in Member facing applications.
• Designed and developed several mappings to load data from Source systems to ODS and tan to Data Mart.
• Involved in Fine-tuning of Informatica mapping, Stored Procedures and SQL to obtain optimal performance and throughput.
• Created and maintained several custom reports using Business Objects
• Maintained/updated system data flow chart, Visio documents, and system documentations
• Coordinated with all the concerned parties (Database team/Project Teams/Application Team) in trouble shooting issues and worked with P1 team for major business critical production issues.
• Scheduling and Facilitating Team meetings.
• Coordinating with the Navigator Steering Committee.
• Experience developing business requirements
• Creating Customer Reports for the Small Group Members.

Confidential

Quality Analyst

Responsibilities:

• Manual and Automated testing of software applications and products
• Prepare test designs based on documented requirements
• Maintain and extend existing and new test plans.
• Recommend methodologies and software for automated testing.
• Develop regression, quality assurance, usability (user experience), and validation tests and plans
• To clarify the roles and responsibilities of team members both between potentially competing team members and to their bosses
• Provide an honest assessment of the project relative to current and future cost. Proactively acnoledge the time to advance the project to the next stage and when to recommend termination.
• Understand the scientific rationale and technical issues associated with the project target.
• Responsible for developing a project plan that works to achieve progression criteria using sound scientific processes in the shortest amount of time with the least cost.
• Making sure all team members and their line managers and key stakeholders support the project.
• Keep team members and stakeholders informed of key developments, program decisions, issues, and changes to the project and the project plan.Responsibilities:
• Manage all aspects of tasks and deliverables for assignedproject(s).
• Used Functional Specification Document (FSD) to create build the Test Plan.
• Created Test Strategy document which has the project overview, scope of the project, testing methodology, test set-up
• Created Test Matrix Document (TMD) which contains the test types, test suites within each type, and the test categories to be tested.
• Created Test Cases and Test Scripts to verify the quality of the feature.
• Provided results on a consistent basis to developers and the technical product manager using a completed Test Matrix for each build and a Results Summary document.
• Created the Release Package Document which is the compilation of all the above mentioned documents and release recommendations.
• Gather regular feedback from your volunteers and provide feedback to the Project Manager.
• Keeps an up to date list of your volunteers including their names, contacts and the number of active members involved in the project.
• Prepare Handover Notes at the end of the year, to pass on the next year’s project leaders.
• Fixed rates giving you certainty on your monthly repayments
• Discounted mortgages give you breathing space in the early years
• Flexible mortgages that allow you to make over-payments or take payment holidays
• Manage all aspects of tasks and deliverables for assignedproject(s).
• Allocate work assignments to assigned technical resources based onprojectplans and resource expertise and availability.
• Ensure the completion of assignedproject(s) within established time frames and budget while meetingprojectobjectives.
• Facilitate effective execution of product and service delivery processes including but not limited toprojectand resource planning, requirements collection, change management, risk management, issue tracking, deployment, and process improvement.

Confidential

Quality Analyst

Responsibilities:

• Facilitate communication between theprojectteam and business stakeholders.
• Ensure customer is fully informed ofprojectstatus by using appropriate communication media and frequency.
• Obtain feedback from business stakeholders and adjustsprojectscope, schedule, and resources as necessary.
• With guidance, is responsible for the budget and expense tracking process associated with assignedproject(s).
• Have experience withuser story creatingthrough agile software development methodologies. User story is easiest way to handling customer's requirements.
• Strong business/client engagement skills.
• Review Design document.
• Creating Test Cases and Test Scripts.
• Supported UAT/business testing shadow testing activities using AGILE tool to track Agile progress
• Experience developing business requirements
• Translating and simplifying requirements.
• Documentation of process and work flows
• Development of clear and detailed process maps and business requirements
• Identifying issues and risks