SUMMARY

• Highly motivated and detail oriented individual with more than 17 years of professional work experience in mobile and web - based Quality Assurance (QA), Team Leading, Project Management, data manipulation and analysis, Technical Customer Support, and offshore effort coordination; possesses experience in training technical and non-technical coworkers and clients, international work experience, software development background, experience with Automated Testing Tools, Black and White Box testing, UNIX, SQL, excellent communication and organizational skills; able to prioritize and multitask.

TECHNICAL SKILLS

QA tools: DeviceAnywhere studio, Rational Suite, PC Suit (Nokia and SE), Secure SRT, TOAD, WinSQL, PVCS Tracker (Windows client and Web), FogBugs, BugZilla, JIRA, QC, MS Office

Mobile Platforms: IOS, BREW, Android, Windows Mobile, JAVA, Symbian

PC Platforms: Windows, Linux, and UNIX

Software and development environments: MS office, Oracle8/8i/9i database, SQL Plus, SQL, Visio Professional, HTML, C/UNIX, Seagate Crystal Reports (7.0, 8.0), Adobe PhotoShop, TOAD, SalesForce

PROFESSIONAL EXPERIENCE

Confidential, Vernon Hills, IL

QA Lead

Responsibilities:

• Review testing plans and provide guidance on testing procedures
• Coordinate manual testing cycles with off-shore team (China, India)
• Troubleshoot and report issues to upper management
• Spot-check product for quality
• Organize and conduct defect meetings

Confidential, Warren NJ

Senior Information Analyst / Team Lead

Responsibilities:

• Led a team responsible for activities associated with testing Mobile and Web applications.
• Coordinated several off-shore teams where responsibilities included training, assigning tasks, collecting testing statuses, spot-check testing results, defect resolution.
• Provided local and off-shore team members with guidance and support with project related issues, time lines, strategies, security access issues, test platforms, documentations and facilitated escalations.
• Assisted in resolving resource allocation issues across teams.
• Provided weekly team testing status to executives.
• Interviewed new hire candidates as part of the hiring process.
• Partnered with Marketing and Technology teams on product enhancements focusing on customer experience.
• Initiated and led proof of concept (POC) products testing efforts.
• Performed technical analysis and troubleshooting of mobile applications.
• Created Quality Assurance testing strategies, documentations, and platform.
• Reviewed project requirements, indentified internal and external risks.
• Created and modified simple and complex SQL statements to extract test data analytics.
• Analyzed collected data from DB against test results to ensure the validity of the test results.
• Set up test data in DB to be used by team members in validating test cases.
• Analyzed back end client and server side logs using UNIX.
• Modified back end property files to set up appropriate testing environments.
• Validated API results and performance using SQL and UNIX.
• Participated in Altel/Verizon data migration projects.
• Proposed and implemented improvements in project processes to achieve more efficient inter-team communication faster reporting and more accurate defect resolution.
• Worked effectively with multiple internal teams to troubleshoot and resolve customer issues.
• Provided technical support to UAT teams during product or mobile application testing.
• Performed root cause analysis and compiled metrics which show repeating or reappearing defects.

Confidential

QA Analyst

Responsibilities:

• Reviewed product requirements and create test scripts.
• Provided testing schedule estimates to Project Managers.
• Implemented new QA processes that streamline mobile application testing across multiple devices allowing better device coverage.
• Performed wireless handset applications testing on Verizon branded applications on multiple operating systems including IOS, Android, Brew, WM, JAVA.
• Extracted data from DB using SQL and validated data against requirements.
• Reviewed system logs to achieve correct system operation and identify defects.
• Identified application defects and report them to appropriate parties.
• Provided support to numerous customer facing applications such as My Verizon Mobile™, Verizon Accessories Store™, VZStart™, Vstore, MOD LITE™, and Visual Voice Mail.

Confidential, New York, NY

Senior QA Analyst

Responsibilities:

• Established Test Frameworks for new products and mobile platforms.
• Reviewed product requirements and created test scripts.
• Performed wireless handset applications testing on various operating systems including Android, Symbian, JAVA, Windows Mobile.
• Analyzed system logs to identify defects.
• Conducted handset client download testing and regression testing to verify various user scenarios.
• Reported bugs to Project Management and Development teams.
• Created and updated product knowledge base.
• Investigated and resolved customer support issues.
• Created application usability, enrollment, and customer dropout rates reports using SalesForce.
• Managed user acquisition campaigns

Confidential, Schaumburg, IL

Senior QA Specialist /QA Project Lead

Responsibilities:

• Organized and led requirements reviews, script reviews, code hand-offs, and UATs.
• Identified project risks and priorities.
• Created project test strategy, entrance criteria, TSSR, and other documentations.
• Managed test execution cycles, mediated and resolved issues with Business Owners/Development Team.
• Reviewed and modified detailed test scripts prepared by onshore and offshore team members.
• Assigned test execution scope to each onshore and offshore team member.
• Conducted defect meetings with Business Owners and Development Team.
• Provided Project Managers with QA planning and execution estimates.
• Developed functional automation scripts to cover site regression testing using Rational Suite.
• Performed full system testing.
• Conducted testing of Oracle 9i to 10G upgrade.
• Tested PL/SQL content management frame.
• Supported operations with UNIX mailboxes maintenance initiatives.

Confidential

Quality Assurance Specialist /Release Coordinator

Responsibilities:

• Created and modified functional automated test scripts using Rational Suite.
• Participated in requirements and code reviews.
• Developed new and modified existing manual test cases.
• Performed Black and White Box testing.
• Assigned development changes to appropriate release in PVCS Tracker (Windows client version).
• Reported defect to QA Project Leads.
• Performed Comparability testing on various combinations.
• Performed back-end data integrity testing of Oracle 9i DBA using SQL queries.
• Conducted regression testing on J2EE front-end and Oracle back-end.
• Conducted manual testing of PL/SQL parsing framework.
• Tested batch processing.

Confidential, Forest Park, IL

QC/QA Specialist

Responsibilities:

• Established and implemented QA processes.
• Reviewed clients’ requirements and created test cases.
• Reported testing status to sales representatives and development leads.
• Worked with clients to resolve various technical issues.